Bark has a rating of 2.6 stars from 1,643 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention customer service, phone number and potential clients. Bark ranks 1st among Service Marketplace sites.
MISLEADING. The exact words on their website are "We're so confident you'll win business with your first credit pack, we'll return all your credits if you don't."
That is NOT the same as getting a refund. Once you've sent money, you're never getting it back. They will keep resupplying you with credits, assuming you want to keep investing time and effort on a process that didn't work.
Could be worth it, if you know going in that's how it works. But they don't RETURN your credits (as in, give back your money). Instead, they RESUPPLY your credits (as in, give you the credits again).
And while they do provide listings for a lot of services, they don't provide listings for ALL services. And it's not like you can add your specialty. You have to choose from their menu--and you don't know what that menu until you buy those credits.
In addition, I recorded their "discounted initial credits" offer on 2 Dec 2019 as $72.50, in the spreadsheet I use to track expenses. When money was deducted from checking account on 14 Dec, it was for $79.20. The person I spoke to on the phone insisted that was the amount specified on the website, but his response does not agree with my recollection.
I was looking for a DJ for a birthday party and came across Bark. It was so easy to use and filling the form and within hours I had quotations from DJ's in my area.
Good service
Hi there Mike,
Thank you for your review,
It's great to hear that we could help connect you with a local DJ quickly!
Kind regards,
The Bark Team
They ripped me off, show me a bunch of leads that were not verified or not any good, then when I called them to explain the situation they try to talk over me and tell me about their guarantee, stay away from bark they are ripping contractors off, they're not trying to grow your business they're trying to rob your business J&D handyman service Newnan Georgia
Hi there Terry,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
The clever approach on their part is that they answer the phone the first time you call and then never again!
You get a "free" fake client who explains that they are "not ready yet" (and they never will be) and the next leads you buy will explain that "it was a mistake" or "a friend made the call for me, I don't want it" and then you look at the BBB complaints and they are like these ones here: TERRIBLE.
Hi Johanna,
Thanks for your review.
We are a lead generation company, so our goal is to provide you with the contact details to contact customers. Unfortunately, it is up to the buyers who they engage with, how they engage or hire to carry out the work. That said, in a situation where there are issues with leads, please contact our customer success team who are there to help.
We want professionals to succeed, which is why we offer new users our 'Starter Pack' of credits with our 'Get Hired Guarantee'. And why we recently launched a new website and why the team are constantly releasing new features to help professionals secure more business through us.
If you are willing to give us another chance, contact our customer success team by phone or Email: Team@bark.com and let's see if we can turn it around with a little help from us.
#barkscam #barkreviews #barkscam
#barkscam #barkreviews #barkscam #barkisnotgood #stayaway
Bark is not a solution for entrepreneurs. A lead that cost me 38 credits of a person named Paul (see below). This person told me that 'he was just testing the system' then hung up. After buying leads from Bark since last 3 months (with no conversions) I felt it was time to request a refund. So in good faith i spoke to a lady called * at Bark explaining the situation. This was her reply
Hi Ali,
Thanks for your patience, I have tried to contact * over the course of the last week, unfortunately, I have been unable to get through to him.
As I have not been able to confirm he has changed his mind, unfortunately, I am unable to return the credits.
All the best
This is the lead I bought.
* Bookkeeping Services (1 week ago) United Kingdom
* gmail.com
* visited your website on Tue, 16th Jul.
*Personal information redacted by admin
Hi Ali,
We're sorry to hear that you had a bad experience with Bark.com
I've dropped you a private message, let's see if we can get to the bottom of this for you.
Kind regards
The Bark Team
Thankfully we did not pay for Barks services, this company is full of lies each time we got someone wanting a photoshoot it seemed weird. We found someone searching for photography recomended by bark.com, we contacted her directly as we found her on facebook and she replied yes she was searching for a photographer, when we asked her to fill out the inquiry form, she stated she didnt know how, so we asked her a couple simple questions to fullfill her needs but she never replied, we then gave her our webpage and buisness number letting her know she can call us for her needs, she never did and never replied back. They all do the same, Complete Scammers. Dont pay for bark.com services. Its heartbreaking to know that people do these kinds of things.
Hi there Xiomy,
We're sorry to hear that you have not had a positive experience with us, however we strongly refute the claims you have made against our business. We did reach out to you but received no response.
It seems that you have not actually used our platform fully. Firstly, we do not have "fake " leads. All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
Secondly, we do achieve a 1 in 5 conversion rate across the board and have Get Hired Guarantees available with our starter packs, so please please do email us at team@bark.com and we will be happy to help you make the most of our platform.
Kind regards,
The Bark Team
Billed on the front end, and not too sure it's monies well spent. I get no direct leads because I don't show up in searches. Recently learned that you have to be subscribed to the Elite Pro service for an extra $30/mo to show up as a provider. 'Opportunities' can still be purchased and contacted, but I wouldn't consider them classifiable as warm leads. There is no indicator of a read receipt, and I am measuring only 8.5% response rate from leads I have responded to: 40% of those just to say "no thank you". Prospects are technically 'warm' but the Bark traffic seems to be mostly 'looky-loos' that are completely unaware that there is a fee to providers, because they don't even bother to respond. Also, Bark advertises Elite Pro includes a 1-on-1 consult from their advisers to optimize ROI, but all the agent did was say, "yup, your profile is completely set up. You're good to go!". The first month for Elite Pro is free, so I highly recommend signing up for that at the onset to see if there is any potential benefit investing in Bark - instead of 2 months and $hundreds later.
Hi there Jaye,
We're sorry to hear that you feel this way.
We tried to reach out to you directly to explain how our system works however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Excellent service. Punctual, professional and courteous. Excellent work ethic and highly skilled. Have no hesitation in recommending La Famille to others.
Hi Gertrude,
Thank you for your review.
We’re very glad to hear that we could help connect you with a professional through the platform.
If you would also like to leave this company a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
Dave is a really nice bloke. Came when he said he would. He was polite and sensible giving us a realistic quote to do the job properly and then did the job well. I would definitely contact him again.
Hi there David,
Thank you for your review,
We're very glad to hear that we could help connect you with this professional.
Kind regards,
The Bark Team
I found it very easy to post my job and was contacted very swiftly by a good number of tradesmen
I would certainly use again and would not hesitate to recommend this site
Hi Paul,
Thanks for your review.
It's great to hear that we could help connect you with suitable professionals through Bark.com.
Kind regards,
The Bark Team
Had a number of guys approach me to do the job. Picking one was difficult as prices varied so much. In the end went with a middle priced offer and was satisfied with the time and the work done.
Hi there Steve,
Thanks for your review,
We're glad to hear that we could help you find the right professional for you.
Kind regards,
The Bark Team
I had a great experience with Bark.com. In 8 minutes time I had 6 professional service providers contacting me to provide a quote. Well done Bark - you've seen the gap in the marketplace!
Hi there Tania,
Thanks for your review,
We're so glad to hear that we could connect you with professionals so quickly!
Kind regards,
The Bark Team
The site will take your money and you may get some fake leads, they do not give you back your money as they state in the policy, if the phone number in the Lead rings, then you will NOT get a refund.
Just got one from Jessica Reec. This is fake, just look at the WhatsApp pic, not real at all! The person will never answer the call, email or WhatsApp.
DO NOT USE THIS SITE
Hi Damon,
We did reach out to you to try and help, however you did not respond to us.
We refute the claims that you have made against our business.
All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.
Please email us at team@bark.com and we would be happy to help you make the most of our platform.
Kind regards,
The Bark Team
John came to do my blind at agreed time.He was very friendly. He did put up the blind excellently. He went above and beyond and he even fixed my curtain pole. I recommend him to everybody.
Hi Joanna,
Thank you for your review.
We’re very glad to hear that we could help connect you with a professional through the platform.
If you would also like to leave this company a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
Although we have selected a roofer outside of Bark, the website was easy to use, we were kept informed of what was going on in a smart and efficient manner and response times were very quick.
Hi there Lesley,
Thanks for your review,
It's great to hear that you found our platform so easy to use.
Kind regards,
The Bark Team
There is more satisfaction to pay for the lottery and win nothing instead of paying for their service. When you register and pay for their service, they set your account on auto payment as a default. Also, they say you give your credit back if you get no clients.
When you realize they charged you over and over again, they make you beg for your money, really begging them. I contacted my bank and told them the story, they put this company on their blacklist, but when they figured out I complained to the bank, they asked me to close my case at the bank and they will provide me with the full refund. I closed my case, but they made me beg them for more than one month, and because I closed my case, I had no other choice, and they said I should have known that the default is on auto payment, and I should have turned that off.
Also, they advertise they provide you credit back if you didn't get customers, but what they mean is their fake credit for contacting customers, not your money.
And, there is no explanation that credit back is one-time use, and they don't care if you didn't get any customer.
Trust me, any way to find a customer is better than this site.
Hi there Majid,
We're sorry to hear that you feel this way, but we strongly refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I signed up as a professional on Sunday. Purchased credits to be able to to contact potential clients and I received zero leads.
After just 6 days, I received notification that my account (credit card) was charged to top up my credits. I did not authorize this transaction, not to mention, I had 8 more credits on file, which it seemed to have "disappeared" from my account, but it wasn't. It appears this company used my last credits to bid on a client's ad, WHICH I DID NOT DO, and automatically charged my card with additional credits.
Stay away from this company. Also, check your payment settings. They do not advertise that you will be automatically "topped up" or in laments terms, credit card charged.
I am convinced there were no real clients. I tried contacting a few clients and I was not able to book any clients. I had a lead and followed the guidelines to contact the client directly, scheduled an appointment with the client, only for the client to not answer any of my calls or emails.
Hi there Tracey,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
Our Auto Top Up function is switched on and off my professionals from their accounts, but please get in contact should you require help turning this feature off.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Bark were very quick to respond and put me in touch with people who could deal with my request.
I would have no hesitation in recommending Bark to anybody.
Hi there Carol,
Thank you so much fro your review,
We're so glad to hear that we could provide you with a speedy service.
Kind regards,
The Bark Team
I signed up for a "free" trial, was charged $89 and did not receive 1 singe lead and they refused to refund my money, great business for them, terrible for anyone using them.
Hi there Dan,
We're sorry to hear that there may be some confusion about our platform.
We tried to reach out to you directly however we received no response.
We may have offered you a first lead for free, and then you may have purchased a pack of credits with our Get Hired Guarantee - meaning that if you used all the credits and weren't hired we could give them back to you one more time for free.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Ad placed, contact with tradesman within - 15 mins, meeting for quote arranged and job agreed within 5 days! Excellent contact service and would use again.
Hi there Melanie,
Thanks for your review
It's great to hear that we could help.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi Eric,
We're very sorry to hear that you have not had a positive experience on our site.
It sounds like there has been some confusion, so hopefully I can clarify for you here.
You are correct that we do not offer monetary refunds on used starter packs. The idea behind giving the credits back is to allow professionals to have another chance at a return on investment and to properly grasp how lead generation works. We appreciate that it an be difficult to understand to start off with and this is why we offer this credit return if no work is won the first time around.
We do provide a listing of over 2000 professions and you dod not have to purchase credits in order to update or see these listings. Just login to your account, go to Settings and then My services to see what is available and to update anything. We provide the most searched for services online, but we don't have some niche services as we have no online traffic as yet to support those being added.
We will be happy to offer any help with regards making the most of our platform and explaining anything that may not make sense. Just email us at team@bark.com and we'll be happy to help.
Kind regards,
The Bark Team