BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Pretty easy to navigate their system and the proofing process was great. Thank you!
With my company, we have purchased over $8000 in graphics from Banner Buzz over the last 12 months. During our most recent purchase, our internal graphic design team created proofs that fit the templates that Banner Buzz has listed for the products we purchased. When it was time to proof the graphics for print with Banner Buzz's systems, their team told us the graphics were NOT designed to the correct specifications and the artwork would need to be stretched. Multiple times I asked for a call, and they would call me off hours at 7 or 8pm while I was with my family. When I would call back during office hours, the graphic design team was unavailable to speak. I understand that there may be a language barrier with the customer service team; however, I whole-heartedly felt that the Banner Buzz team was creating a situation where the customer gets so frustrated with the back and forth trying to communicate that I would just break down and purchase their graphic design services. Even though my in-house team designed the artwork to the specifications ON THE BANNER BUZZ WEBSITE. This experience continues to prove why it's so important that we have local print shops in your community. Our partners were able to do what Banner Buzz couldn't... communicate.
Hey Meredith! We’re truly sorry to hear about your recent experience and sincerely apologize for the inconvenience and frustration it caused. Your continued business means a great deal to us, and we regret that we didn’t meet your expectations this time.We understand how important clear communication and timely support are, especially for valued, returning customers like you. Your feedback is extremely important, and we take it seriously.We can see that our team has already addressed the issue and processed a refund. That said, we’re committed to improving our customer service availability and communication moving forward to ensure a smoother experience for all our customers.If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and hope to provide you with a much better experience next time.
I finally received. I will not be ordering from them again. It should not take this long. I need a refund.
Hi Valencia, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Slow and redundant process, not helpful in getting a solution
Hi Alexander, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Cheap banners and fast service. You are pushing me by asking fro 50 characters. Don't push!
Hey Doug! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Avoid this company, because they don't seem to have a strong customer service team. Very disappointed in the way my order was handled.
Hello Karen, we’re sorry for the inconvenience caused to you. We always strive to provide efficient service to every customer. It’s unfortunate that you faced an issue. Your feedback is truly important to us, and we will certainly take it into consideration to improve the overall customer experience.
Customer service is #1. Will definitely use them for additional banner needs.
Hey Joseph! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Paid extra for expedited delivery, and the item arrived past the date of the event it was to be used for. Customer service offered no support, and tried to claim policies that contradicted their actual communications to me and the statement on the order/invoice. Not a reputable company.
Hi Matt, We sincerely apologize for the inconvenience caused. While you selected expedited shipping and the delivery was within the timeframe stated in our shipping policy, we understand it did not arrive in time for your event. Our team shared information in accordance with the priority shipping policy outlined on our website. Please be assured that your feedback will be reviewed internally so we can work on improving our processes and communication.
1. Poor shipping service
2.Poor custmer serivce 3. Overpriced
The order has yet to be delivered and it now 2 1/2 weeks late.
Hi Arthur, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Banner Buzz does quality work at a reasonable price. I was so pleasantly surprised and will be using them for all my printing needs.
Hey Bri! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy process to design the banner online and order with a quick delivery time. The banners looked very professional!
Hey Connie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Timely, great assistance, h igh quality banners arrived quickly and easily for our installers to work with.
Hello! Caryn Thank you so much for your feedback! We’re thrilled to hear that you’re happy with the quality of the banners and the timely assistance you received. It’s great to know they arrived quickly and were easy for your installers to work with. We truly appreciate your support and look forward to serving you again!
I found the banner design a little difficult.
First time around in May, the banners were not shipped together and didn't make the expo. Second time around, the hardware was not shipped and we just have the banner (which is damaged)
Hi Tricia, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy ordering, inexpensive, solid product, well packaged in case of rain
Hey Susan! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered three customised blinders, got a great quality products with precise measurements! Print quality is great too. Only suggestion: While putting on the roller blinders is easy, it would be good to send instruction note along
Hi Kunal! Thank you for your wonderful feedback and for appreciating the quality, measurements, and print of your customized blinds. We’re delighted to know they met your expectations. We sincerely apologize for not including an instruction note in your package. Your suggestion is valuable, and we will take it into consideration to make the installation process even easier for our customers in the future.
I paid for expedited shipping and it still took more than a week because they did not disclose to me that it was being manufactured and shipped from India. What a waste of time and money.
Hey Jeremy! We are truly sorry for the inconvenience caused. We completely understand your frustration and appreciate you bringing this to our attention.Upon reviewing your order, we can see that it was actually delivered before the promised delivery date. However, we understand that the expectations around expedited shipping and origin of production were not clearly aligned in your case.As mentioned on our website, we have production facilities both within the United States and internationally. Unfortunately, we cannot guarantee where a specific product will be manufactured, as it depends on several factors including product type, customization, and production load at the time. This is stated under our shipping and production policies for full transparency.We sincerely apologize for any confusion or disappointment this may have caused and truly value your feedback. It helps us improve and serve our customers better in the future.
I was appalled by the many hoops Banner Buzz made me jump through to get tax exemption added to our account. No other company has asked for so much information, and actually searched us online for our tax exemption, and then sent me results saying we were not an active tax exempt company. We have been tax exempt since inception in 1967, and always will be as an agency of the state.
Hi Barbara, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
This site is easy to use and create banners for our Center.
I ordered a banner for our 50th high school reunion off a sight I found thru Google search. I chose your sight because I liked your name and the price was reasonable. I was very very happy with the banner! Can't wait to use it at the reunion! Thank you!
Hey Wendy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered rush, and everything came on time. I was happily surprised by the quality of the printing and fabrics. First pass was spot on.
Hey Marc! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Bannerbuzz provided excellent products and customer service. Their website was easy to navigate and understand. I will definitely do business again with them in the future.
Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Toni! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!