Overview
BannerBuzz UK has a rating of 4.4 stars from 316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz UK most frequently mention great service, good quality and quick delivery. BannerBuzz UK ranks 3rd among Banners sites.
Instant Feedback
I ordered two a-frames for my sandwich boards. Well priced and they arrived as promised. Great weight and very sturdy, but one was bent completely out of shape. It was unusable. I sent photos to customer service, offering to repackage it so they could collect it if they wanted to. They wanted a video. So I sent a video. Then they wanted photos of the packaging. Thank goodness I still had it, so I took photos of the packaging and sent that. It took days of backwards and forwards, but eventually they agreed to send me a replacement. They were helpful and not unreasonable in my dealings, but it took way too long to resolve the issue. I'm not sure how photos of the packaging helped them decide whether I should get a replacement. Anyway, I'm waiting for the new one but overall a decent experience
Great customer service. All my questions has been answered promptly. Really helpful team and quick delivery. The quality of ordered flags is great and they have been designed exactly as we wanted them to be.
Hey Paulina! Thank you for your kind words! We're delighted to hear that you had a great experience with our service and that our team was able to assist you promptly. It's fantastic to know that the flags met your expectations in both quality and design. We truly appreciate your support and look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out.
Customer service quick and responsive. The personalised image quality I provided was not sufficient, but the team quickly created a matching image to produce a great finishing product. Very happy with the service and delivery.
Hey Maria! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Overall, very pleased with BannerBuzz who delivered on time and charged a fair price, Banners appear well made. But as they haven't been displayed yet I can't be sure if they are weather resistant and colour fast. Service was generally good. Some language differences meant a couple of calls to me to check an aspect of my order were a bit frustrating, but we got there in the end.
Hi John, Thank you for your thoughtful feedback! We’re glad to hear you were pleased with the timely delivery, quality, and overall service.
Please rest assured that our banners are designed to be durable. Additionally, all our products come with a warranty, so if you experience any issues once the banners are displayed, please don’t hesitate to reach out. Our team will be more than happy to assist you.
We appreciate your business and look forward to serving you again!
Not as much product detail as necessary. Had to call for details about hemming etc.
To be honest the Initial sign I ordered wasn't great, but after a bit of back and forth with their customer services they have now replaced the sign in a different font and resolved my issues. Thank you
Had a terrible issue with getting flags delivered by FedEx. Bannerbuzz much easier to contact and we're very kind and offered full refund. Flags have finally arrived and I'm very pleased with them. Will be using again.
Thank you, Joanna, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Banners are printed in India, Iv been waiting for 2 weeks, the first lot got sent to an address in London, the residents called to say they have my delivery (we're in Portsmouth) called the company and they said they were still in production. Us a UK based printers unless you wish to advertise you're event after it's happened.
Hi Olly, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The website was clear and easy to use. The queries I had were answered on the phone and my requirements were met accurately and quickly7. End product was excellent and price worthy.
Hey Jenn! Thank you for your kind words! We’re thrilled to hear that you found our website clear and easy to use, and that our team was able to promptly assist with your queries. It’s always our goal to deliver a smooth experience from start to finish, and we’re glad the final product met your expectations. We appreciate your support and look forward to helping you again in the future!
After putting my sticker on my partner washes the car, no damage at all sticker is shiny and perfect thank you I'll be ordering more
Hey Jay! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good, contacted me to check I was happy with design before it was printed. Quick delivery too.
Hey Caroline! We appreciate your kind words! We're glad to hear that you had a positive experience and that our team reached out to ensure you were happy with the design before printing. Providing excellent service and quick delivery is always our goal, and it's great to know we met your expectations. Thank you for choosing us—we look forward to assisting you again in the future!
Great service great website. Easy to use and instructions were followed exactly
Hey Mary! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Great quality cards.
Appalling design team, with only 1 designer making any effort to help me, after a whole 5 weeks of getting it wrong!
Hi Elsles, Thank you for sharing your experience, and we sincerely apologize for the frustration you've faced with our design team. We completely understand how disappointing it must be to have your expectations not met after multiple attempts.
Please know that this is not the level of service we strive to provide, and your feedback is important to us. We will review this matter internally to understand where the communication and support fell short. Our goal is to ensure that every customer receives the attention and assistance they deserve.
If you would like to provide more details or if there is any way we can rectify the situation, please don’t hesitate to reach out directly to our customer service team. We're committed to making this right for you.
A number of times over the last few months my products have arrived late. Normally I would not mind but I AM PAYING for quick shipping.
THIS IS NOT HAPPENING.
Sort this out.
My parcel has not arrived. Please re-send My parcel has not arrived. Please re-send
Hi James, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great service and products, looking forward to seeing the flags on display. Thank you
Hey Rob! Thank you so much for your kind feedback! We're thrilled to know you're happy with our service and products. We’re just as excited for you to see your flags on display — we’re confident they’ll make a fantastic impression! If you have any photos to share once they’re up, we’d love to see them. Thanks again for choosing us!
Support with designing the banner was excellent. Arrived quickly and good quality.
Hey Caroline! Thank you so much for your kind words! We're thrilled to hear that you were happy with the banner and the support you received during the design process. It’s great to know that the banner arrived quickly and met your expectations in terms of quality. We truly appreciate your business and look forward to assisting you with your future projects!
Amazing service and amazing quality. Would definitely recommend and use again
Hey Peter! We’re absolutely delighted to hear that you’re so happy with both the service and the quality of your order! Your recommendation means the world to us, and we truly appreciate your kind words. We look forward to serving you again in the future—thank you for choosing us!
The badges were better than i was expecting them to be. And arrived in good time
Hey Richard! Thank you for your kind review! We’re thrilled to hear that the celebration badges exceeded your expectations and arrived on time. It’s always our goal to deliver high-quality products that make a positive impact, and we’re happy to know we’ve succeeded. If you need any more items or have further requests, feel free to reach out. We’re here to help!
My order never arrived and customer service did nothing about it. Useless.
Hi Aaron, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Top quality product and very efficient service. Happy to have found this company online.
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service good quality. Fab product great price. Delivery within time quoted
Hey Sarah! We’re delighted to hear that you’re happy with our service, product quality, and pricing! It’s great to know that your order arrived within the quoted timeframe. Thank you for choosing us—we look forward to serving you again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Katherine! Thank you for taking the time to share your experience. We’re sorry to hear that your order arrived damaged, and we completely understand how frustrating the back-and-forth process must have been. Your patience throughout was truly appreciated. While we’re glad we could ultimately resolve the issue and send a replacement, we take your comments seriously and will review our claims process to ensure it’s quicker and smoother for future customers. We hope your new A-frame arrives in perfect condition and serves you well. If there’s anything more we can do for you, please don’t hesitate to reach out.