BannerBuzz Canada

We are a corporation that has a PO box for our address. The product was shipped to an empoyee's home. We couldn't use our corporate credit credit card due to the PO box, even for billing purposes. This is crazy. You don't need to ship an invoice; it can just be emailed. Our employee had to use their own credit card because of this policy. I'd give them a 10 star rating if they remove the refuse to acceppt a credit card with a PO box address for payment.

I was walked through the order entry by one of the BannerBuzz staff and although I consistently used the term window decal I received a sticker instead of what I requested. I complained and nobody responded to me.

I ordered several items for a big event. Before placing the order, I called them and got confirmation that they will deliver on time. Did not get the items on time. The website gives a Canadian address but it is not made in Canada instead it comes from India. No surprise that it never made it. It is nearly impossible to speak to a rep. Even when we were able reach them. They kept telling us that we reached the wrong department and it is beyond their control to help. They blame the courier company but the courier company is not to be blames as they choose the cheapest shipping service. DO NOT ORDER FROM THIS COMPANY. AVOID AT ALL COST.

Don't waste your time or money! I submitted an order for backing boards for my products for an upcoming show. The show is early August and I made my order on July 10th with an estimated delivery of July 27-28th. I submitted the order with all of my own artwork and approved it. Two days later I receive an email asking me to approve my artwork again. No problem, I've used the same files with other companies with no problem. Woke up on the 20th with another email asking to approve my artwork yet again. I contacted customer support asking what the issue was especially considering I had already approved the artwork previously. No explanation could be given except a new delivery date - well past my upcoming show. Look for another company that will actually deliver on what you ordered.

Enjoyable application to create custom gifts! My order arrived sooner than expected and was exactly as I had designed it. Very pleased, and will definitely be ordering from these folks again!

I little more information about your products and how they are installed or the materials used would be helpful. Very easy site to navigate and shop from. Thanks!

Answered all my questions, I like the standoff option for mounting. I used the chat and am looking forward to a quality print. Your competition did not fare so well.

If you're going to send it to me rolled, use an inner cardboard tube. The tiny rectangular box came crushed on one end and the materials inside have fold marks.

The design process is quite glitchy. When uploading my PNG image logo, it would appear as a giant black box if I ever tried to revisit my design.

Also, during the checkout process, I wanted to add a separate billing address to my shipping address. Once I entered both addresses and pressed Continue, the form seemed to deselect both addresses and then was unclickable. This caused me to have to refresh and retype both addresses three times before it finally worked.

I got it in the end, but the process was somewhat painful. I just hope my designs were processed correctly, and don't turn out to be the black boxes that showed up when trying to re-edit my designs.

BLEED MARGIN requested 3 times for this project! PATHETIC CUSTOMER SERVICE, unacceptable, I WILL NOT USE YOUR SERVICES for additional products to be published, as your LACK OF CONCERN for providing the SIMPLE BLEED MARGIN after 3 requests was shrugged off and then ignored! UNBELIEVABLE! What a joke.

We've loved the quality of the products, and turnaround for proofs has been quite quick! We have also not found pricing anywhere near as competitive as BannerBuzz.

All I want are the 2 missing half side wall rails that I paid for!. I wish I could rate this a zero star! The absolute worst service I have ever received. They forgot to include 2 crucial parts needed for a canopy tent frame I have purchased of almost $1700.00. I cannot use it! It has been over 3 weeks and every time I call the representatives inform me that it is ready to be sent or has been sent or will be shipped between 24 and 48hrs. Which is it? My missing items still have not been shipped yet. They lie and have untrained Indian representatives to take your calls which are very hard to understand. They take your money and afterwards have zero factor. If you have an important event do not trust them to be on time or fulfill your order on the time they promised. They have ruined a big business event for me hence why I purchased the canopy tent. I am really not happy. Also they messed up a huge print for the tent back wall and are trying to make me pay for a replacement. Be very careful before ordering. Looks like an India based company. I will be contacting the Better Business Bureau and other authorized organizations to post complains. I have had enough! These guys are Scammers and not a Toronto based company. Beware! I will be contacting my credit card supplier for a charge back to get my money back. Never again Banner Buzz! I am sick and tired of the runaround you put me through!

Easy process and when I had a question Marshall was extremely helpful. Found this site by accident, but it was exactly what I was looking for. Excited to receive my signage.

I made an order of yard signs (6) and magnet signs (4) with a delivery date of June 28 2023, the order was shipped out of India to two separate packages. The first package arrived early on June 26 which was a pleasant surprise and I figured the second would arrive the next day. The package did not arrive by the expected date - I contacted the company who indicated they would look into this and email me. I did not receive an email 24-48 hours later. I reached out again on July 3 and was told they would look into it and send me an email 24-48 hours later. I demanded to speak with a supervisor, who eventually called me and indicated that they would look into this and asked me to wait until Thursday (July 6) for a resolution. After not hearing from the company again, I attempted to reach out to support. After a lengthy wait, I was finally advised that my issue would be looked into and to wait 24-48 hours for a response. At this point its been nearly two weeks since the expected delivery date. Half of the order that was shipped at the same time has arrived and the other half was not put on the same plane and is now no where to be found. I will be disputing the charge with my credit card company due to the missing shipment and moving my business back to Vista Print which is local to Canada, shipping is faster, and support is far more superior as they put making it right with the customer ahead of continuously making the customer wait. With Vista Print, I would have already received a replacement for the missing package already.

Do not trust this Company they are pure Scammers. They will show you a picture on their web site and will send a complete different product.
I ordered this https://www.bannerbuzz.com/signicade-deluxe-black/p and paid 56.00 dollars they sent me 2 piece of printed paper 2 by 3 wort a dollar each a the dollar store.
They refused any return and refuse to refund me despite the policy displayed on the website.
If this review does not appear I will make sure its shown somewhere else all over the social media and on google reviews.
What is the BannerBuzz' return policy?
If there are any errors on our part after the art work has been approved, BannerBuzz will send a replacement banner with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced banner. All returns must be reported within 7 days of the delivery.
Do not trust them, they have no customer service, their call center is based in India they do not even speak English you can not understand them.
Please save your money

So far my experience has been excellent. Navigating my order online super easy. Spoke with customer service on the telephone and they were extremely helpful and easy to understand!

Friendly service, everytime. I was a little sad I forgot to get the cover of the notebooks printed on so they came blank, but that was my error for not checking that box.

Service was prompt and order came as I had designed. It was my second order so I understood the process.
If there are design issues they respond efficiently to help correct the problems.

BannerBuzz Canada is manufacture and shipped Direct from India. Very misleading website.
Shipping and tracking very disappointing
Colors were poor
Would not recommend