I ordered an RC that after we used it for the first time had a defective part. Banggood replied immediately and they offered to ship the part for free!
They were really helpful and accommodating!
Banggood is one of the best sites for shopping.
It has a very good variety of products, and can cater to different interests.
Their service is also very good, I am always well attended.
Thank you for everything. I will only order from banggood. Because the products are of good quality and most importantly, the customer representative is very devoted. Thanks to everyone
Enes Dogan
One of the several items I bought was faulty, after contacting support and sending a video proof they answered very quickly and sent me a new one on post.
Its a wrost app ever i had seen and also customer service is most horrible to a customer. Because i have ordered something from Banggood. But still 90 days passed and i have not received the materials and when i tried to get refund after 60 days they asked that Refund policy extended more 30 days due to lockdown. I have to contact after 90 days then they will process refund or resend. But while i have contacted after 90 days (as per customer service representative) they replied that again 20 days i have to wait. Its our fault that we trust to to them but they are not to trust. So please beaware from purchase anything from Banggood and trust them. Because there have no scope to rely them.
I have orderered numerouse product from Banggood and have very good experiance shoping for good staff found on this site. There were unfortunat situation that product I purchased arrived somhwat damaged but after contacting customer support they gladly provided refund.
Very good customer support, I had a problem with a product that was sent to me. They responded quickly to reach an agreement and send me a replacement
Great service; I must say that I was skeptical in bangood's after-sales service; But now I have to change my mind as I had some problems during the purchases with the goods, but now after the necessary contacts, everything was fixed by the good Jeremy Lee, which has found the acceptable solutions, and this means that I can continue to buy safely without fear, because I feel guaranteed and this is a good commercial policy that other sellers like AliExpress and Wish who want to compete should also adopt to bangood? But cmq I am happy on bangood and as long as I feel guaranteed I will not be able to change my trusted shop...
Simply fantastic. They have the best prices and great customer service. They have repeatedly replaced non-working products or refunded me in full, when necessary and very quickly. Perfect!
The Stack I ordered was brocken but after contacting them they sent me new one. I had to wait some days for the first email but after that all went very quick.
I ordered a headphones but one side did not work. I contacted with the support and they refunded me in one day. Excellent service very kind. Thank you Banggood thank you Michelle
Low price, a little bit too long shipment time, nice aftersales. Sometimes I got problem with item but aftersales refund partially or totally the item.
First time purchaser from Banggood and I must say their service and helpfulness has been second to none! Cannot fault them at all from beginning to end.
I had a problem with a product purchased from banggood and they promptly resolved the situation.
I will continue to be a customer of this excellent company.
After the prompt delivery of my order, the product (MP5 carplayer) was not working after 2 monthes. So I contacted the after-sales service by chat who asked me to wait while they contacted my seller. Banggood after-sales service offered me a resend of my defective product which I accepted. This morning the resending carplayer was delivered to IML delivery courier. Very good and fast reactivity to problems with such solution. Very good service. Thank you very much
Excellent customer support, fast shipping, and 99/100 everything it's perfect. The weird times that something went wrong they solved it within a couple of days.
I bought in this site more objects and I'm very satisfied:
- Delivery time very speed
- Objects conforms to the characteristics described
- Customer assistance great (response and resolution very quickly)
Website sure and reliable: I advise it!
I bought 2 flashlights (ASTROLUX ft03 sst40) but one of them came to me faulty, doesn't turn on.
But Banggood after our communication they gave me refund of my money thanks Banggood, you did good job this time.
I had a problem and they helped me solve it. One of my purchases came with a faulty camera and flight controller but they replaced both of them for me.
I had a small quality problem with one of the products purchased. However, Banggood handled the problem in the best possible way, in addition to being very quick in responding! I recommend.
Overview
Banggood IN has a rating of 3.5 stars from 232 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Banggood IN most frequently mention customer service, full refund and defective product. Banggood IN ranks 25th among Marketplace sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members