My experience with Banggood has been nothing but positive. The responsiveness of this company is great, and you can expect a response within 1-2 business days. I was very impressed with the quality of their products and the fast shipping. I received my item in about 10 days after purchase, and it looked like the item was fulfilled in their California Warehouse so they do have a USA-Based Fulfillment Center. I will be using their services in the future.

Very satisfied! I ordered in the middle of December but input incorrect address - received email on the next day. Life chat with operator to correct it and on the next day my order was shipped. International shipping received in 8 calendar days - for my pleasant surprise before Christmas, although the estimated delivery date was 26.Dec. Regretfully my item didn't work. But the service was perfect - very fast reaction and full refund on the next day! Excellent work! Recommend!

I have more than 50 orders on bangggod and not a single significant problem ever come up. Yes, there were problem with stock, or missing items but every single one of them was sorted out by the post-purchase team.
I can say i'm fully satisfied. You can find everything you want with affordable prices and good shipping methods

I purchased a 1080p Webcam which unfortunately had a fault with the microphone. After submitting the relevant information about the problem Banggood immediately refunded the full amount for the product. They were incredibly patient, courteous and sorry for the inconvenience. I will be continuing to shop with Banggood as they clearly want to maintain their reputation of quality products, and customer service. Thank You Banggood. Thankyou Michelle who looked after this claim.

I order a lot from China and among my favorite websites is banggood.com.
What I can say about them is that they are trustworthy and they have a great customer service, even though sometimes you need to explain something twice. However, they always deliver what they promise and help you when in need. Also, one important thing is the fact that I never lose money because of them or a package not being delivered.
I really recomand and appreciate their support!

I am happy with the Banggood webshop. I got a faulty product first, after a few message exchanges they offered to send another one. Fast shipping. Good warranty administration.

I had a problem with a product, as it was not working properly.
Bangood refund me for this.
Many thanks!

The goods from banggood are unmatched in price and their customer service is first class.

I had a problem with one of my orders and the customer service instantly helped me. We found a solution suitable for both parties.

Would 100% recommend

The prices of Banggood are good and shipping is their great strength. Their established shipping channels make shipping from China reliably fast. I received all my products pretty much within a maximum of two weeks. Two weeks shipping on Aliexpress is usually a miracle for comparison.
Customer service is great too. They are helpful and when none of the support worked they offered me a refund.
Highly recommended.

I ordered a Emax tinyhawk drone, which unfortunately arrived not working, it made some strange noise from the electronic control board. I contacted BG support, and within 3 days a new board was on its way to me in the mail. Great service!

I had a problem on an item I bought on Banggood and the service helped me to find a solution.
When a quality issue was discovered that could not be resolved, I was offered to return the product.
I returned the product by the post office and I was fully refunded.
Banggood handled the problem in the best possible way, in addition to being very quick in responding!

Excellent customer service, very quick and friendly.

100 % satisfaction

Quick and friendly response. Although the product does not work (drone eachineEx4) due to a manufacturing defect they refunded a large part of my money because in my country it is very expensive to return the package to China, I am very satisfied with the customer service. It is the first time that I buy in the app therefore i was afraid but it is clear that they are very serious and fair company.

A real trustworthy seller. The representative solve my problem in a minimum time without any delay attempt.

Excellent customer service and fast shipping! Bought body shell magnet mount's for RC truck and magnet's came shattered but Banggood did a hassle free full replacement! Highly recommend and always look forward to doing business with Banggood!

I bought led string light set which came in less than 2 weeks and arrived via courier. I found that one of the string lights and remote were not working. I emailed them and they gladly assisted me and resent me a whole new set in less than 15 days I am very happy with their service. Keep up the awesome service for everyone Banggood!

I have received a tablet with 2 problems on the screen. Some pixels do not work as they should and one pixel does not work at all (always white). Since, I do not want a new tablet, because I can't wait for it considering that it's a present for Christmas, then I have requested a partial refund.
They have told to me to take pictures of the issues and the labels of the tablet and one video. Once done they did the procedure and after 1/2 days, I have received the money. All perfect as it should be. I will continue to buy from banggood.

I bought it for the first time at Banggood and my product came defective, I sent an email containing videos and images of the problem, and they answered me quickly, solving my problem in 2 days. I am very satisfied with the service. I will definitely buy from them again.

During the last year I made many purchases in Banggood.
There are some advantages over other sites:
1. They have quite fast shipping - less than 20 days in most cases.
2. There is only one "father and mother" you have to deal with - not many sellers as in AE.
3. There are many available coupons, which makes the purchase even more attractive.
3. The customer service is great - they refunded me more than 50$ (full refund) on an order with a defect. No need to send them the product - just sent them a quick video and that's it.

After i received my order ( a small drone), i found out its joystick was not working at all. I sent pictures and video to banggood support and without hesitation, they immediately proceed to resend my order with PDM. This is called after sales service! Well done guys.

My kids enjoy aircrafts. Banggood has many great options. Considering the pandemic & overwhelming of orders we did have a delay for arrival, yet item did arrived. Unfortunately, the aircraft had some technical problems & Banggood's Customers Service easily came to a resolution & provided fast response for service. Thank you! SG

Great customer service, I had the bad luck of receiving a non functional product, but after contacting the customer service, they sent me a replacement which was ok. I feel happy and safe buying from Banggood.

"banggood is best chinese website, shipping very fast, warranty, all good!
I have ordered tablet, arrived with screen broken and banggood proposed me refund or resend me the product.
I am very satisfied!
Elisa"

After the prompt delivery of my order, the product was not working. So I contacted the after-sales service by email who asked me to wait while they contacted my seller. Having no response from my seller, Banggood after-sales service offered me a refund for my defective product which I accepted. This morning the refund was effective on my account. Very good and fast reactivity to problems with a solution. Very good service. Thank you