Bailey's Online

I brought my car to get safety car drove perfect til we brought there they put fluid in rad and now cracked head gasket telling us will cost 3000 to fix. But convently still issued the safety paper which we are currently dealing through the ministry now. The owners son is an unlicensed mechanicworking on cars and breaking them to create more jobs and money and we called him upset of course he hung up on me. Awful buisness beware if u take your vehicle there. Just trying to warn everyone not a nice feeling that for sure

Will not take returns and will not refund the purchase price if you are not happy with the purchase. Will provide a partial refund and tell you to keep the clothes. Do not purchase unless you're okay with low quality clothes that you cannot return.

I bought a chainsaw part August 3rd. I was told it would be delayed three weeks o said fine. Then it was another week delay. Now I was yold another three weeks wait. And now they ran the charges through without delivery of product. This company is a rip off. Prices are high, delivery cost are high. They ripped me off! I can't believe it! Never again!

I purchased 2 chains and air filter cover for my Husky pole saw... a P326 model # I believe... I told the guy it had a 14 " bar... Bailey s had supplied many parts for this same saw a decade earlier when a friend damaged it... They sent me the wrong sized chains & the air filter cover had no plastic bolt to secure it... not only did I pay $4 for another bolt(that also turned out to be WRONG)... they would not send me a return shippingg label for the wrong sized chains that their guy said would work... what? I'm supposed to know all the "specs" on my 20 yr old saw... they should have the proper info too... the original employee told me she would refund my credit card for the cost of the chains and for me not to bother shipping them back,,, SHE NEVER did that... and now they won't honor their now dismissed/fired? Employees verbal agreement to/with me...& they want me to pay shipping on $25 worth of chains...& no refunds for the bolt they NEVER properly sent me for the air filter cover... ITS NOT GOOD PR... to shiester long time customer & wood cutters over $25 BUCKS... I will shop elsewhere every chance I get... bunch of weasels at Baileys apparently... UNPROFESSIONAL

I've ordered supplies from Baileys for well over a decade (for home and business use). I contact them directly via phone or email. I've experienced mostly OK service, but also had a few hiccups. Last year, I tried to place an order (via phone, as it required a special shipping quote). After many days, I got a message indicating they had not processed my order due to problems with the transition to a new computer system. I called back and tried to place the order again. It never showed up and I was never charged, so I had to call again. If I had needed the product urgently, I'd have been screwed. I've also struggled with their site search engine many times in the past (it wouldn't recognize basic items that they carried). The impression I get is of a company growing faster than their IT systems can handle. This is basic stuff they ought to get right. I'll keep ordering because I need the products they sell, but I wish they'd get their act together. For starters, they should have a single customer service agent (with a name) assigned to a case. I want someone I can trust to fix my problem, not some nameless person in a call center (?).

I purchased 2 "Super Giant Mystery Boxes" for $49.95 each. They even show a video of 2 men opening 1 large box with many wrapped products in the box. What I received was 1 small box with 4 items. All 4 items were some no name brand ear buds. When I contacted them they said I received the correct order. I indicated that i had purchased 2 "Super Giant Mystery Boxes" and not 1 small box. They again said I had the correct order. I suggested they look up the meaning of "Super Giant" in the dictionary and that they should remove the video. I'm out $100 because I believed their incorrect and misleading advertisement!

Ordered a Logosol F2plus in December and paid for it in advance but unfortunately it was back ordered a few times. It finally arrived March 5th and to my surprise the package was all taped up and some critical parts were missing. I immediately emailed my sales rep with the issue and then followed up on March 7th with a detailed list of missing items with pictures of the items. I took multiple calls with leaving voicemail and multiple emails before getting a response on March 15th. They finally told me at that time they required part numbers before they could proceed. I sent the numbers from the manual and received a response questioning where I got the numbers from. I replied back with more pictures of the manual showing the parts and numbers. They surprised me with an email telling me that the parts had shipped and I should have them soon. Of course they arrived in a quick manner but again they were not the right parts…I'm a patient person but this is f@$*ing ridiculous part numbers and pictures…. But still wrong! Do yourselves a favor and buy Logosol equipment from smaller suppliers to avoid the trouble. Three months and still can't use my Logosol F2plus.

We've done business with them in the past. We were happy with most of the products we received. But last week we ordered a $329 pair of boots. We have bought two pairs prior to this so we know the quality of the boot. The same picture is on the website of the boots that we bought years ago.
However the new boots we just received are of a much lower quality. They look like a cheap knock off copy.
We have called and spoken to multiple people. Terrible customer service! They do not return calls.
One person said the boots haven't changed so i sent them a picture of the old boots next to the new ones. The only response was well you can send them back! Baileys is the kind of store that makes shopping online miserable! The old bait and switch!

If your looking for expert advice, dont bother. If you dont know what you need specifically, like bar types or chain recommendations, they will not search and suggest what is best for your application. I have older chain saws (Homelite Super XL and Craftsman 3.7) and needed 28" bars for them and since I didnt know, they would not suggest. In fact, I was told; "if you dont tell me the specs, I cannot suggest anything" They are NOT experts there, but catalog hunters. I can do that myself. Its no wonder they keep spouting "We cant suggest anything as we dont want to be responsible". I wont be spending my money here. Very dissapointed

Extremely satisfied with this company. Very thankful they offer this upgrade big bore kit for my Stihl MS 290, Affordable price, Excellent Quality. Extremely fast shipping. Thank You again Baileys!

Tried to buy an expensive logosol saw mill do they didn't even want to talk to me!

I have called and called to place an order and of course no body knows anything there and my favorite girl is no longer working there, good for her but now you lost a customer she was the only thing keeping me from not leaving well now I'm gone! Bailey's you need to hire better people not rude girls how are clueless to your product. Bye!

We have tried and tried with this company. Their shipping times are the worst, spend a few extra dollars and get what you need from anywhere else 2 plus weeks shipping times. They made the mistake and didn't send the order to shipping, once they finally did shipping had a question and emailed back which sat in their inbox for a few days with no response. They acknowledged their mistake but did nothing to fix it and still took 10 days to get to us. Do not shop with these guys many more stories of dissatisfaction over the last couple of years.

I have tried repeatedly to get Bailey's to publish my review of this chain. I had purchased two several years ago that were made in Canada and they were great. So when I needed two more I ordered the same chains. When they arrived the box said "Made in China." Right then I should have sent them back. But I tried them and for about the first half of the cutter, they were OK. They sharpened easily but did not stay as sharp as long as the Canadian made chains.

When the cutters were half worn they both started pulling to the right. I could not control them with pressure on the hand grip. I sharpen my own chains so I thought maybe the cutters were not even or the rakers had been inadvertently filed improperly. I put the chains on my Oregon 511AX and reground the cutters to within less than 0.001" difference and the rakers to the same tolerance. No difference in pulling to the right. I changed to a new bar just in case. Same problem. So I threw them both away with about half the cutter length left. Went back to Oregon Made in Canada chains and no problems.

Bailey's refuses to publish my reviews because I believe they are afraid of losing customers when they read my recent review versus the old reviews which were for chains made in Canada. To me that shows that they are not interested in having informed customers and with something as important as chainsaw chains that may be a safety issue.

I now tell everyone to stay away from Bailey's WoodlandPro chain as it appears that it is all now made in China. Spend the extra dollars and get Oregon or Stihl chain.

Regarding the post above about shipping, I only buy from Bailey's when they offer free shipping. Most of my purchases are from TreeStuff.com but you have to be careful there also as they are carrying more and more Chinese products. But you can call and talk to them and get someone who is very knowledgeable and will offer their professional opinions on whether what you are considering ordering will meet your needs.

Bailey's needs to go back to what they used to be... sellers of high quality products at reasonable prices with low shipping costs.

I purchased a backup set of chipper blades & they sent the wrong size. I was told by customer service than I should have measured them within the first 30 days.
Don't shop there. Bad business model.

Three days into my order they already have taken my money I call to find out what was going on with my order why I haven't seen a shipping notice and a snarly girl tells me we have it all here and maybe we will get to it in 24 hours or so

My pants arrived right away. Size WAY off. Correct size on shipping label. Pants themselves in two place. Contacted baileys. Quick as I said wrong size they hung up. This happened three times. Then I got someone that tried to tell me all their pants came hemmed for someone 6'9" and you had to cut and hem again. Thats' so much BS. Nowhere on the website does it say that. Back they went. Called again later actually got someone who seemed to know something. Told her they had a real problem in customer service. Then called CC company and disputed bill. Classic bait and switch. I'm out $17 for return postage. Stay away from these guys. THEY ARE THE WORST

When I had questions about my orders, they got back to me and were very helpful. Would recommend them!

I tried 3 times to get some answer on pricing and equipment, but no one knew anything and or answered my questions. I was suppose to get a response later LOL

Was sent wrong bar didnt notice put it on and scratched it. Took over a month to even get someone on the phone then he was the biggest a@@hole I've ever met and told me since it was scratched nothing they WOULD do not can do. I spend a few hundred bucks a year there but not another dime

I bought several hundred dollars worth of equipment online from Bailey's which the website said was "in-stock". I paid $110 extra for 2 day shipping. I ordered it 6 days ago, still don't have it. I emailed them asking for my shipping money back. They said it was back ordered & they gave me a $30 credit. I just got a message from UPS it won't be here for another 2 days.

I went through a miserable six months with these guys as their technical service people were unable to provide me with the right bar for my Husqvarna 455 Rancher. After three calls, I gave up and did my own research and found the right bar. Even though it was their mistake, they wouldn't let me return all of the bars I ordered.

I placed an order for a cannan bar cost me 590$ to find out that it DID NOT fit my saw somthing about a pitch which I'm was not aware of viky took my order I called and spoke with jacklyn and she got me the correct things I needed I even bought a 395 from her she was very understanding and helped this old man out maybe you should have her train your other employees cause it was a nightmare I just want bailey's to know that thank you