I purchased an F2 sawmill from bailey's and when I got it I was missing a part. I called in and spoke with Chris and told him the situation and that I needed this part quick as it was for a job I was doing. I got sent the wrong part, called again and spoke to an other gentleman(forgot his name) and he said he would transfer me over to a Logosol representative waited two days! Was very frustrated. I emailed bailey's regarding the situation and how I had to wait for their mistake and 20mins later jaclyn called me (not a shocker after reading everyone else's review) not only did she apologize for the wait she sent it next day for me and it was the correct part! I was so pleased with how she handles the situation I insisted on asking for the manager to let her know how amazing she did but jaclyn told me she would relay the message, well I'm here making sure she did. Brovo.