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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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It's been 13 days since I ordered and sent them emails when my order is going to be shipped, No response. I'm afraid if this is just a scam. When I checked to make a copy of my order all emails from Baer was deleted.
I bought me and my wife a hoodie came out to almost 200$. I waited the 14 days like it's said and nothing. I tried emailing them says my email will not go through. I've tried texting them on the web site and nothing. Save your money because it's a scam.
Hi Trapper,
Thank you for contacting us about this!
I am sorry to hear that you weren't able to get in touch with us.
I hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will respond immediately.
All the best,
Stephanie
In the u s, the zipper should be on the right hand sidefor males. So that when you zip it up, you're using your right hand this one is mounted as if it was made for a female, and the zipper is on the left hand side.
Hi Robert,
Thank you for taking a moment to write us a review!
We are grateful for the high rating you gave us on most aspects. However, we understand that you weren't entirely satisfied with our product due to the placement of the zipper.
We would like to let you know that our Baerskin Hoodie was designed in Europe, where zippers are usually positioned on the left side. That's why it might seem a bit unusual.
Rest assured that this is not an indication that the hoodie you ordered was developed for a specific gender group.
If you ever have any questions or need further assistance with your product, you may reach out to me at stephanie@baerskinhoodie.com, and I will gladly help you.
Best,
Stephanie
Save ur $-this company is a rip off- of $99.00 on 5-27-23- after multiple texts and lies still no hoodie- ph# listed is to an airlines! Assist page listed does not exist!
Don't trust em or Ull get screwed too
Hi Jerry,
Thank you for taking a few moments to post your review here!
We understand that as of writing here, your order hasn't arrived yet, and getting in touch with us had been a difficult task for you. We apologize for the inconvenience!
We hope you were already able to reach out to one of our Customer Support agents by now and received an update regarding your order.
However, if that's not the case, please email me directly at stephanie@baerskinhoodie.com, and I will gladly look into this and give you an update regarding your order myself.
Best,
Stephanie
The hoodie is great and seems like it will be very warm this winter. Comfortable and stylish with draw string, cinch straps and pockets galore! The only disappointment was the length of time it took to arrive. Worth the wait though.
Hi Buck,
Thank you so much for taking the time to share your feedback on our hoodie!
We're thrilled to hear that you find it great, warm, comfortable, and stylish. Your description of the hoodie with drawstrings, cinch straps, and plenty of pockets sounds fantastic, and we're delighted that these features meet your expectations.
However, we would like to extend our sincerest apologies for the delay you experienced in receiving your hoodie. We understand that waiting for an item can be frustrating, especially when you're eagerly anticipating its arrival. While we strive to provide timely delivery, unforeseen circumstances can occasionally cause delays in the shipping process. We apologize for any inconvenience this may have caused.
Nonetheless, we're pleased to learn that you found the hoodie worth the wait. Your satisfaction is of utmost importance to us, and it's heartening to know that the product lived up to your expectations once it finally arrived.
At our company, we continually strive to improve our shipping and delivery processes to ensure that our valued customers receive their orders promptly. Your feedback has been duly noted, and we will take it into consideration as we evaluate and optimize our operations.
Thank you once again for choosing our hoodie, and we hope it keeps you warm and stylish throughout the winter season. We look forward to serving you in the future and exceeding your expectations!
Best,
Stephanie
Would have to be one of the best hoodies I have bought recommended this to anyone that considers buying
Hello Anthony,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the quality of your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
In production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement for the wearer.
Thanks for shopping with us and recommending our hoodie! We hope to see you again soon in our online store.
All the best,
Stephanie
Comfortable and warm.
Well worth the $$ considering what I have spent on other jackets that have performed to a lower standard.
Hi Todd,
Thank you for taking a few moments to share your feedback here!
We are thrilled to hear that you find our Baerskin Hoodie comfortable and warm!
We didn’t want to create just any other hoodie that is similar to what is already being sold in the market, so our team strived to create a hoodie that looks good, fits well, provides windproof comfort, extra storage, and is equipped for both wild extremes and everyday wearability.
We used double napped 330gsm Baerskin Fleece for our product, as this gave us the greatest weight-for-comfort ratio. It is able to retain heat without being too bulky.
Your positive words about our product lets us know that our efforts are worth it.
Thank you for choosing our shop! We hope to do business with you again soon.
Best,
Stephanie
My wife purchased this hoodie for me for Christmas. It arrived late, which was not a big deal, but it did not fit so we returned immediately. She followed return instructions to the letter of the law including UPS in it and we have a Signature that it was received. Company claims they never received it and refuses to give a refund. Worst experience ever!
Hi John,
Thank you for taking some time to share your review here!
We are sorry to hear that the long shipping time and you and your wife's experience with our Customer Service has left so much to be desired.
We understand that you were not able to receive your product in time for Christmas, and when you found out did not fit well, your wife returned the product immediately.
However, even after following the instructions carefully, she was informed that the product was never received on our end, and as of writing here, a refund was never issued back her account.
This is definitely not something that we would like for our customers, and we hope you would both give us a chance to turn things around.
If you have yet to receive assistance regarding this issue, please reach out to me directly at stephanie@baerskinhoodie.com, and I will look into this myself and help offer a satisfactory solution.
Best,
Stephanie
This was supposed to be an anniversary gift for my husband, but was received 2 weeks AFTER our anniversary even tho ordered over 2 weeks prior to it. Had I realized it was being shipped from China I never would have ordered it. Additionally, as soon as my husband tried it on, we realized that it zips on the wrong side! It zips as if it's on a woman's jacket, not on the left side like a man's! I definitely wouldn't have purchased it had I known this. It's nice material and fits well, love the pockets, but this very poor attention to detail is really annoying. And reading reviews that the zipper falls apart after being washed gives me even less confidence in the hoodie. For $89, supposedly 60% off, I'm highly disappointed and would NEVER purchase it again at that price, or ANY price, let alone over $200 full retail. I had thought I might get these for our 4 sons and son-in-law for Christmas this year, but it would be a joke of a gift.
Hi Cheryl,
Thank you for taking a moment to share your review here!
We understand that it took a while for the Baerskin Hoodie you ordered to arrive, and that it did not make it in time to be given as an anniversary gift to your husband. On top of that, you were not satisfied to know about the placement of the zipper. We are truly sorry for the inconvenience!
We must admit that shipping time has been one of our main weaknesses in the past months. Luckily, we have found alternative transportation solutions, and we expect things to improve soon. We would just like to clarify that we have warehouses all around the world, and we always try to send the products from the warehouse located nearest to the you.
Regarding the zipper, we would like to let you know that this is an intended feature of the product. This is because our product is designed in Europe, where zippers are usually positioned in the left side. Rest assured that this is not an indication that our product is made for women.
If you ever have further concerns or need assistance with your product, you may write me an email at stephanie@baerskinhoodie.com, and I will gladly help you.
Best,
Stephanie
Excellent jacket! Fast shipping and outstanding customer service! Will be purchasing more items soon.
Hi Mandee,
Thank you for taking a few moments to leave your feedback here!
We are truly grateful to know that our product met your expectations, and that you were satisfied with our shipping time and Customer Service!
We highly value customer satisfaction. That's why we spend a lot of time and effort in ensuring that our products receive the best quality products and professional service they deserve in a timely manner.
Thank you for choosing our shop! We hope to see you back at our store soon.
Best,
Stephanie
Don't waste your money and TIME with this company! Here's why:
1: I ordered this hoodie on 11/28/22 as a Christmas present for my husband. Their site claims it will arrive in 10 to 14 days from time of order. It took 44 days! Turns out it is manufactured and shipped from China. Multiple emails sent asking for the reason of the delay, asking to cancel the order and refund, but would just get generic emails back offering a 20% discount on my next order. No thanks!
2: The zipper is oriented for a female. It's the first thing my husband noticed when putting it on.
3: It's a fleece jacket with extra pockets. My husband notices NO difference in warmth than just wearing a regular cotton hoodie that we can pick up at Wal-Mart for 15 bucks.
I don't recommend. Customer service is sub-par. Product is VERY pricey for what it is. And don't expect for them to have any sympathy when you don't receive it as their website states.
No, I didn't send it back because it was worth the money I spent on it not to have to deal with them ever again.
Beware.
Hi Lisa,
Thank you for taking a few minutes to share your thoughts with us!
We are sorry to hear that you had a less than satisfactory experience with our company. We understand that your order arrived past the stated delivery timeframe, and when you tried to cancel the order, your request was not granted. Additionally, it seems that you were not pleased with the zipper and it did not keep you as warm as you would have liked.
We must admit that we have had slight delays in processing and shipping orders in a timely manner in the past months. We have been severely underprepared for dealing with the increase in demand for our products. We have made some changes, and we expect things to improve soon.
We would like to clarify that our products are indeed manufactured in China. However, as for where they are shipped from - we have multiple warehouses all over the world, and when a customer places an order with us, we ship from the warehouse nearest to their location.
Regarding the zipper, we would like to inform you that our product was designed in Europe, where zippers are usually positioned on the left side. That's why it might seem a bit unusual. However, it is not an indication of a defect, or that our product is made for women.
As for the material used for our product, we used a 330gsm BÆRSkin™ double-napped fleece. It retains heat but remains light and packable, so you can bring your hoodie with you conveniently everywhere.
However, we understand that everyone has different needs, and out product might not always be the best choice for everyone. In the meantime, if you ever need further assistance with your order, kindly contact me at stephanie@baerskinhoodie.com, and I will gladly help you.
Best,
Stephanie
Ordered 4 hoodies on 10-30-2022 paid 344.80 total. Got an auto-email saying order was received. Heard nothing until 11-17-2022 when I received
2nd email they were sending product from China! I thought was made in America or Europe! From 10-30 to 11-17 2022 I was concerned.
Called phone number for Baerskin listed on Better Business Bureau. Called twice. Second time waited for 30 minutes. No response. Could not
Contact company thru several emails to cancel order. No response. On Nov 18th got an email from MyNuve saying order was shipped? Who is MyNuve?
I tried to email back to stop order. Finally got an answer on Nov28th saying I couldn't cancel order it was already shipped. I received product on Nov30.
I shipped back next day unopened and emailed MyNuve telling them so. Got an auto email Dec6th asking how I liked product! When I answered I had send
Product back unopened I was contacted Dec7 asking where. When I said I had returned to sender, I got this email back from MyNuve-------
Thank you for your email.
It is stated in our Terms on the website (Section 13) that we can only accept packages if sent to the address we provide, and if they have been pre-paid.
Therefore unfortunately we are not able to assist you any further in this matter, we are sorry for this inconvenience.
Thank you for your understanding.
Kind regards,
Iva
Gee. Sorry I didn't read section 13 on your website. I lost my money and no more response from baerskin or mynuve.
Very poor communication and service from both firms. Are they connected? DO NOT BUY FROM EITHER
Hi Buccaneer,
Thank you very much for sharing your experience with us!
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. We had an increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
Regarding the delivery and return of the package, let me kindly explain to you that from our warehouse, the package must go through several customs. After clearance, a carrier will bring it to a postal sorting facility. Finally, a local carrier operating in your area will pick it up and bring it to your door. Therefore, the address you see on your package isn't the address to our return center, nor is it the address to the warehouse of origin. It's the address to one of those facilities where your package stopped along the way.
If you were to send the items back to the address you see on the package, you would end up sending them to some shipping company's warehouse. The people working there wouldn't know whose package that is and what to do with it and the items would never arrive back to us. That's why we always advise customers to contact us before returning the package so that we can provide them with the right information about our return center. I'm sorry for this inconvenience you experienced since you returned the package without contacting us before that.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
This company is a joke. Their hoodies are nothing special. Customer service is basically non existent.
Hi Robin,
Thank you for taking a few minutes to provide us feedback!
We are sorry to hear that our Baerskin Hoodie did not meet your expectations, and that your experience with our Customer Service has been less than satisfactory.
We understand that everyone has different needs, and our product might not always be the best choice for everyone. As for our Customer Service, it seems that you had a difficult time getting in touch with us, and when you did, you were not satisfied with how we handled your concern.
Customer satisfaction is important to us, and we hope you would give us a chance to look into this and turn things around. Please email me at stephanie@baerskinhoodie.com, and I will personally assist and help come up with a satisfactory solution for your concern.
Best,
Stephanie
I ordered two hoodies a month ago and I'm still waiting for delivery. I've emailed asking for information on delivery with no response as of yet. After reading the reviews here I'm now confident this site is a full on scam and I am now out $200. Kudos to whomever owns Baerskin Hoodies you conned us all… if you actually made and sold what you advertised you would have one helluva product. I'm more than willing to update this review if and when the hoodies I ordered ever show. As of now I do not recommend doing business with this company.
Hi Elliot,
Thank you for taking a few minutes to post your feedback here!
We understand that as of writing here, you have been waiting for quite some time for your order to arrive - and when you contacted us, asking for information regarding your order, you did not receive a response. We are very sorry to hear that!
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding our shipping time, we must say that we have been ill-prepared for the rise in demand for our products. Therefore, we were not able to process and ship orders in a timely manner for the past months. We have made some changes, and we expect things to improve soon.
Hopefully, you have already received your order by now - but if that’s not the case, kindly reach out to me at stephanie@baerskinhoodie.com, and I will gladly look into this and help you locate your order myself.
Best,
Stephanie
I ordered in early December and received tracking info a couple of days later, but the hoodie never arrived. Tracking keeps saying processing in the facility.
Send a couple of emails but NADA! Looks like I got scammed! Shame shame!
This tactical hoodie shows everywhere, I guess they have a great marketing team, yet they don't really care for customer servicer.
Hi Barbara,
Thank you for taking the time to write us a review!
We understand that as of posting here, you have already received tracking information regarding your order, but your order itself hasn’t arrived yet. On top of that, getting in touch with us had been a difficult task for you. We apologize for the inconvenience!
We have been receiving a high volume of emails lately, which is why there have been some delays in our response. We are simplifying our Customer Support procedures and adding more agents to our team so we can address our customers’ concerns more promptly.
Regarding our shipping time, we have to say that we have been severely underprepared with the rise in demand for our product. We already made some upgrades in this department, and we expect things to improve soon.
We have recently responded to your email with a satisfactory solution for your concern. Kindly check your inbox. If you have further concerns, you may indicate that in your response to us.
Best,
Stephanie
I received a hoodie as a Christmas gift and unfortunately the sizing was wrong. These hoodies seem to have a large fit to them so I need at least a size or two down. I have been attempting to contact their customer service for over two weeks and I have received no reply.
Hi Brian,
Thank you for taking a minute to write us a feedback!
We understand that the Baerskin Hoodie you received as a Christmas gift did not fit you quite well, and when you tried reaching out to us to have it exchanged for a different size, you did not receive a response. We apologize for the inconvenience!
We must admit that we have been overwhelmed with the high volume of emails we have been receiving. We are updating our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
If you have yet to receive assistance from one of our Customer Support agents regarding your request for exchange, kindly contact me directly at stephanie@baerskinhoodie.com, and I will be more than happy to assist you.
Best,
Stephanie
Contacted customer service and they were super helpful. They are going to send out the right size free of charge. Heck they even told us to keep the other one. Hoodies seem super legit and customer service was quick to respond. I will be ordering a few more hoodies for gifts during the holiday season. Bearskin is a legit company.
Hi Jesse,
Thank you for taking a moment to share your thoughts here!
We are so glad to hear that you are satisfied with our Customer Service, and that you have already received a resolution for your concern. Your feedback is valuable to us, as it lets us know that our efforts are worth it.
We hope you have already received your replacement hoodie by now, and that it finally fits you well - but if that's not the case, please feel free to email me directly at stephanie@baerskinhoodie.com, and I will be more than happy to assist you.
We are also delighted to know that you ordered more of our products to give as gifts for the holiday season. We are truly grateful for your kind words and support of our products, and we hope to see you more often at our store in the future!
Best,
Stephanie
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew,
Thank you for contacting us about this!
I am sorry to hear that you weren't able to get in touch with us. In the last period, we had increased demand for our products which also affected our response rate.
I hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor. Kindly also check your spam inbox in order to find our responses to your previous emails.
If you have any other questions or need assistance, please contact me at stephanie@baerskinhoodie.com and I will investigate your case immediately.
All the best,
Stephanie