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Badoo Reviews Summary
Badoo has a rating of 1.2 stars from 608 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 500th among Social Network sites.
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Don't use Baboo or Bumble very risky and when there's a problem they won't answer it do not buy any bear products look at more reviews people get Blocked and they will not explain why your account is blocked it's left wide open for anybody who wants to be in big fictive to all the people who are just trying to get by we will find out the hard way that is if you don't want to talk to someone at the bottom of the list it will say not interested but a lot of these people are not doing that that's taking any of the other in the list reporting it and then you get blocked. Be very careful with this site it's a con bumble is the same about the same grease so I can get blocked on one you'll get blocked on both keep digging for more answers on the net
Subscribed with them for 1 month. A few days later found a charge on my PayPal for premium services which were never ordered or provided. Asked for a refund, which was promised ( thus they admitted fraud with a charge), but never issued.
Stay away!
Hey Sim,
Please note, if your refund was approved, it may take a little while for this to show on your bank statement, depending on a few factors. We'd like to double-check that it went through correctly on our end, so please send us a direct message confirming the email address or phone number (including country dialling code) that is linked to your profile and we will confirm this for you.
Looking forward to hearing from you!
- BadooHelp
Get ready for charges you never expected, I opted in for one service and all i got was 2 extra bill and i was like wtf i opted in for only 1 service.
Hi there Tim,
We'd like to take a look into these transactions and resolve this for you. Please send us a direct message confirming the email address or phone number (including country dialling code) that is linked to your profile, and we'll figure this out as soon as we can!
- BadooHelp
I was on Badoo for over a year and recently took a break and got back on it yesterday. I was on the site for 48 hours until they deleted my account. Why? Because a kid, who is 20, was constantly sending me messages whenever I was online and he was whining like a boy if I didn't give him attention. After so long, I told him to basically leave me alone and the next day I found out that Badoo destroyed my account. I'm in my 30s and I wasn't bothering the boy, he was the one who was harassing me and I ended up getting punished for "discrimination against age" bc he can't man up and take a hint that I'm not interested! Badoo is siding with the f**ked up generation, disgusting! I do not recommend this site to people who are looking for a serious relationship.
Hey there Melissa,
We understand how this situation could be frustrating and we're sorry that you had a negative experience ending in your account being blocked on Badoo. We can assure you, however, that you are more than entitled to close off contact with somebody you are no longer interested in communicating with. To delete a Message, Match, Visitor or Favourite, it's possible to just open your connections menu and swipe from left to right on the user you wish to delete. If you feel like another user has breached our Community Guidelines, or is making you feel uncomfortble, our users are entitled to report their profile. We will then investigate the matter and decide whether further action needs to be taken.
Your own account was blocked for being in violation of our Guidelines. Our moderators may also have taken appropriate action against another user that you have made contact with, but please note, we are unable to disclose any personal information about other users. If you would like to appeal the decision, you can send us a private message with your email address or phone number (including country dialling code) that is linked to your profile, and we can review the decision for you. Please note, however, that the moderators' decision is final and if your account is found to have been blocked correctly, it will remain blocked.
Thanks for your review and we look forward to hearing from you!
- BadooHelp
I only touched my screen and next thing it said I had subscribed to premium. No mention of payment whatsoever. Just touched my screen scrolling down and that happens. I have immediately reported to my bank. I will be reporting you to many other companies too! This is appalling. Such a disgusting scam
Hi there Kelly,
We're sorry to hear about this!
Feel free to drop us a direct message with your registered email address or phone number (including country prefix) and we will be more than happy to look into this transaction for you!
- BadooHelp
If you don't pay for their "service" they call your account "fake account" and you are done you can not access your account no matter what.
Hey there,
It sounds like your profile has been blocked on Badoo!
This can happen when our moderators find that your profile is in violation of our guidelines. We ask all of our users to follow the same rules which helps us to keep Badoo a fun and safe online environment. If you're unsure what our rules are, you can find them here: badoo.com/guidelines.
However, if you believe your profile has been blocked by mistake, please get in touch through a private message to let us know your registered email address or phone number (including country prefix) and we will double-check this decision for you.
We hope to resolve this soon!
- BadooHelp
The charged my Paypal NOK 999.99 without reason. Customers service is a joke. They have excuses that are bull$#*! and prewritten, I subscribed to Badoo a short period in 2015, and 5 years later they suddenly charged me NOK 999.99 (USD 108,-). They will not refund me and Paypal is no good either. And they have not given me the service in Badoo they STOLE my money for either.
I've found lots of reviews in Thrustpilot and Google Play where users tells about similar instances. Badoo is ripping people off!
I've created 'FB/Dissapointed Badoo Users' for users to unite. The goal is to work upon Paypal and other transaction providers to boycott Badoo. Please unite!
Hey there Jan,
Thanks for your review.
We're really sorry to hear you've had trouble with billing on Badoo and a bad experience with our Support team. We do our best to provide quality support to all of our customers so we're really sorry to have disappointed on this occasion, and to hear you were not happy with the outcome of your appeal. We do encourage our users to read the terms upon making a purchase on Badoo to avoid any confusion in future.
Please feel free to reach out to us if you have any further questions!
- BadooHelp
Hello,
Today it is my first use of your badoo site then as it is my first use, I wanted to test then I made a purchase of 2 euros which was buy and confirm by myself, but unfortunately after I checked my PayPal account and the... the surprise I see that you have debited from my account 3 other subscriptions that I did not authorize or confirm please reimburse me 141.98 euros... Yours
Hello there,
We're sorry to hear that you're having trouble with billing on Badoo. Please drop us a private message with your registered email address or phone number (including country dialling code) that is linked to your profile and we'll take a look into this as soon as we can!
- BadooHelp
Charged $60 for unknown reason over the subscription price. Hidden costs. App quite hard to use. Once paid up you are supposed to buy credits if you want to message. Complete ripoff.
Hello Ian,
Thanks for your review. To assist you with any billing issues on your account, we kindly request that you contact us directly in a private message. Please include the email address or phone number (including country dialling code) that is linked to your profile?
This will allow us to bring up your details and get back to you as quickly as possible.
Thanks again and we look forward to resolving this soon.
- BadooHelp
I have been trying to subscribe for the Badoo premium subscription and it has billed me 5 times but still im not subscribed my money has been taken for no service
Hi there Siyanda,
This doesn't sound right at all! Please contact us directly as soon as you can with your registered email address or phone number and we'll take a look into these transactions for you. There are a few things that may have caused this to happen, so we'll work with you and get it solved as soon as we can.
- BadooHelp
Wow. Worst dating site ever. 60 % fake profils. Couple of dollars just to send a message (sometime u can free 1% of the time) u get random messGe that someone want to chat but its sending it to 100 000 personne at sme time. Illegal charge on credit card sometime 3 in a row. Its just crap. They are still present becaus they pay millions in publicity. But its just legal scam. Abd they will respond that there sorry for bla bla bla. Imagine how many people think the same as us here but not writing review...
Hello there,
Thanks for leaving your comments; it's really important for us to hear feedback from our users, so we have logged this with our team for consideration.
Please know that work hard to keep a database of high-quality real users, and our moderation team works 24/7 to spot any malicious profiles. We also have a photo verification system in place to prevent fake users from using the app. However, if you're ever suspicious about a profile, please report them and we'll check them immediately- our users can help the moderation team speed up the process of removing any malicious profiles from Badoo.
If you have any billing issues, please contact us as soon as you can with the email address or phone number you registered with so we can look into the transactions as soon as possible and resolve this for you.
Thanks again,
- BadooHelp
Used to love this site but now it's full of catfish and they don't seem to do anything about it.
Some send me d*** pictures which I do report and they get blocked, but always seem to come back and find me again.
Do you actually do anything abo it catfish?
Do you report them to police if they have done things wrong, for instance sending d*** pics, especially if they're in the uk? - it's one question that's always played on me, as your site is full of them.
Hi there Amelia,
We're really sorry to hear that you've found fake accounts on our platform- we work hard to keep a database of high-quality real users, and our moderation team works 24/7 to spot any malicious profiles. We also have a photo verification system in place to prevent fake users from using the app.
That said, if you're ever suspicious about a profile, please do report them and we'll check them immediately, as this helps us to speed up the process of eliminating any of these accounts.
Regarding abusive behaviour on our platform, we do not tolerate any of this on Badoo. If you ever feel uncomfortable or experience any negative comments or behaviour, again, please do report this to us as soon as you can. We do work with law enforcement agencies where necessary. We also strongly recommend that you report any legal incidents to your local police and that you request they contact us by selecting Law Enforcement here: https://team.badoo.com/contacts/
- BadooHelp
My account was blocked due to my gender being trans. Its a horrible site. By far the worst of any dating site. They canceled my premium also because Im trans. All I did was declare in my profile I am trans, because people did not know from my pictures and I was trying to be transparent (no pun intended). They sent NO warnings. Just blocked me. I sent a discrimination complaint to them, and they have not responded.
Hello Summer,
Thank you for leaving a review. Please know that everyone is welcome at Badoo and we will never discriminate based on a user's sexual orientation or gender identity. If your profile has been blocked, it's because you've breached our Community Guidelines.
Don't worry, if you have already emailed Badoo Support, they will get back to you shortly.
Please ensure that you use an email address they can reply to, and check your junk, spam and social folders for a reply.
- BadooHelp
My fiancee and I NEVER heard of Badoo until charges were made on her bank account. She had to cancel one card, and get a new one recently. Now, there was ANOTHER charge made. So they some how have her BANK ACCOUNT information. We are looking into how to sue these people. We emailed them the first time, they said they'd handle it. We live on small income as is...
So it's not right they keep charging her account, ESPECIALLY since we never heard of the site to begin with.
If you are USING Badoo, leave now, before they take YOUR money. These fools need to be SHUT DOWN!
They are CRIMINAL
I'd give NEGATIVE STARS if I could!
Hi Joseph,
We're so sorry to read that someone may have used the credit card details of someone you know to make a purchase on Badoo. Please be assured that we'll get to the bottom of it and refund any transactions which were not made in legitimate circumstances.
In order to assist further, we'll require the card owner to contact us directly on badoohelp@badoo.com. To help speed things up, we will require the last 4 digits of the card number used, the expiry date of the card and the card owners name as it appears on the card. This information is necessary in order to locate a transaction in our systems.
We look forward to hearing from your fiancée and resolving this with urgency.
- BadooHelp
Hei, don't use badoo, I ve been decent user, single mom and suddenly kicked out and I contacted support but never came any exact answer. I asked for copy of what I ve done wrong, but account deleted. Really bad support, def not suggesting.
Hey there Sigita,
Thanks for your review!
Unfortunately we decided to permanently block your profile for being in violation of our Guidelines. All of our users are required to follow these rules to ensure Badoo remains a fun, friendly and safe place to be. Our decision about your profile cannot be changed and no exceptions will be made.
In order to protect our users' privacy we are not able to provide any more details about the reports made against your profile.
- BadooHelp
I was told that for premium service I was supposed to pay some 7 dollars/7 days and for buying one lot of credit about 17 dollars and it was indicated by message that If I needed to buy more credit they will ask for my approval and send me a message. I kept on using it and my credit kept on getting added even though I really really did not want it. I never knew that they will be deducting the amount from my credit card automatically without seeking my permission. But today when I checked my account just within 6 days time they had deducted 240 dollars from my account without my permission. I know they will reply saying sorry this is as per our terms and you did not check them properly and so on... In this difficult times such a high value just for 6 days usage is unbelievable.
Very few girls will reply you in-spite of your good profile and pictures. Otherwise how will they earn money from customers? They are very fake. I know they will never refund me the amount not even 60 percent of the amount. If they do so I will be the first to declare this again over here...
Hi Nick,
We're really sorry that you had this negative experience buying Credits on Badoo. Automatic credit top-up is an optional feature and can be turned off easily at any time.
If you have not already contacted us, please do so and our team will be able to look into a refund for you, but if you have already been in touch and our team were not able to refund you on this occasion, we do apologise.
Regarding getting responses to your messages, if you're not sure why people aren't getting back to you, it might be due to the content of your message and therefore it may be beneficial to try another approach. To potentially increase your reply rate, we recommend that you try to be more creative and use something that will catch a user's attention. For example, rather than copying and pasting the same message to everyone you like, read their profile first, see what they're into and send an appropriate message. Additionally, don't forget to add pictures of yourself of the best possible quality.
Please don't hesitate to reach out if you need help with anything else!
- BadooHelp
For some reason, I have been charged for Badoo premium even after I deleted my account in May 2018.
I have been charged 25 x £17.99 which is in total shocking £449.75. I didn't have any idea that this was happening until today because I was wondering what is this transaction from Social online paym.
When I reach to them and told them what happened to me they just told me that there is nothing that they can do for me and that I'm a liar!
Hi there Jan,
We're really sorry to hear that this happened. We have a team responsible for billing on Badoo, who look back into payment histories and take appropriate action. If our team have already looked into it, we trust that the right decision has been made after an investigation into the payments that were made.
- BadooHelp
Site is non genuine and users are just after your information. Stay away. Only after your money...
Hi there David,
We're really sad to hear about your experience on our platform. We work hard to keep a database of high-quality real users, and our moderation team works 24/7 to spot any malicious profiles. We also have a photo verification system in place to prevent fake users from using the app. However, we ask that if you're ever suspicious about a profile, please report them so we can check them immediately and take appropriate action.
- BadooHelp
Badoo is pretty terrible. I hardly EVER swipe right on any of the women I see on here. If you could imagine all of the unattractive women you come across in real life, they're basically all on Badoo. Chunky, plain, ugly, low value women in tight clothes, taking selfies in bathrooms, bedrooms, backyards full of broken kids' toys. Makeup caked on. Snapchat filters. Profiles complaining about all the unemployed fk-boys who message them. A ton of, "Stay-At-Home-Moms," on here. Yeah. Just stay away...
Hi there.
We're sad to hear that you think this and we appreciate that we each have our own preferences and desires, but we think all of our community is beautiful. We expect everyone to treat each other with kindness and respect on Badoo and we don't discriminate against any user for any reason.
- BadooHelp
This site is full of $#*!, this site just a cone, they say is free but is not, this is first and last time of my life have been cone, I had to pay £14.49 in order to use thire services but absolutely $#*!, it should be free, but by mistake I clicked on top up, I was trying to come out of the $#*! but it did cost me another £14.49, and they won't refund me my money, I don't how and why they did take third payment of £14.49 but I did manage to get it back from the thieves, please ladies and gentlemen don't be stupit and pay for it or even thinking to join.
Laith
Hey Laith,
We're really sad to hear that you had a negative experience on Badoo, and that you were disappointed with the outcome of your refund request.
It sounds like you purchased a subscription. To ease users' experience, our subscriptions renew automatically until cancelled. You are welcome to cancel anytime, but unfortunately, a subscription won't end automatically. We also encourage our users to read our terms when making a purchase.
Rest assured, we've passed on your comments to our development team so they can take them into consideration for future updates.
Thanks for your comments,
- BadooHelp
From the business
Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Martin,
We're sorry that our moderators were unable to give you more of an explanation about the reason behind your block. Please understand that we cannot always reveal any detailed information about specific reports made against our profile as this would compromise the privacy of our other users. This policy is in place in order to allow users to feel confident and comfortable reporting other users that are violating the Community Guidelines.
If you have any further concerns that you would like to discuss with a member of our team, we encourage you to reach out to us at any time- we're always happy to help.
- BadooHelp