BackyardPoolSuperstore

First order from this vendor. Delivery was on time and the filters arrived in perfect condition in branded (not generic) packaging, so I knew I was getting the ones I ordered. This will be my "first look" for online pool parts and supplies from now on.

The order process was simple and painless and I received my order quickly and complete. As of right now it was a very good experience and will definitely purchase again. Pool filter is amazing and working at it's best. As far as customer service, I did have a question and was answered fast and politely, Thank You Derrick P
Customer Service Manager.

The pump we ordered arrived broken but after a phone call and an e-mail to customer service w/pictures, we were sent a new pump that arrived the next day. The prices are great and customer service is even better. We will definitely shop at Backyard Pool Superstore again.

Everything seemed straight forward. Although it would have been nice to see more nomenclature about the product; such as what you might see on the product tag attached to the unit ( pump).
Received my order as predicted, right on time.

Wish there was an option for expedited shipping. More detail such as does it come with the cartridge, the size fittings that it needs. And I still have not received a response for requesting my return. I understand that I had to wait for a number. I have received nothing.

I will not be buying anything else from you. It took 8 days to receive my order. It went half way around US to get to me. I had ordered stuff from other pool suppliers and it only took 3 or 4 days to receive my order.I will not be using Fed Ex on future shipment

I have not installed the pump as of yet. Due to the hot conditions here, i did not dare to leave the pool with no pump for a week so i had to pay to repair the old one. So when the other one fails again i will install it then, so i can't offer much more than the pump is new and seems to be complete and the price was good.

I received my order but the box is damaged.
I have not noticed any cracks since I haven't opened the box but my pool man told me that it might be cracked and he needs to check it first and see if there is any water leak.

Website easy to navigate. Prices are great. I do need to know when the items will be shipped and when I can expect to receive them. I would prefer to have had a shipping choice so I could have requested faster time.

My experience as great. The only complaint I have is the shipping. I work daily and not home to always sign for packages. I would like to be able to ship things to my office. Other than that excellent service prompt shipping.

Prices were awesome. DE replacement cartridge was $40 less then everywhere else and it was the same product. My product was shipped the same day I ordered and it came fast. Definitely will look at ordering from here again.

Appears to have the products I'm looking for at the best prices. I purchased a replacement pump for my in-ground pool. Shipping time was fast, communication was clear and price was the best I could find. I am extremely satisfied with BackYard Pool Superstore.

Product was damaged and company said they had no way to replace. The one I got was the last one they had So just issued refund. Having to wait for funds to make way to my bank so I can go somewhere else and purchase product. Was for a customer not personal order. Customer not happy as there product is failing and wanting to get replaced before total lose of use.

Was charged for complete order but an item was on backorder & I wasn't notified about it until I wrote an email questioning the missing item. And that took several days to get back to me with their answer.
Tried calling phone number numerous times too but no-one ever answered the call.

This company is now my 'go-to' company for online pool supplies shopping. I had ordered a wrong part (my fault entirely) and they immediately forwarded an RMA, sending the correct part much quicker than expected given the Covid crisis. The entire transaction was hassle-free. Backyard Pool Superstore deserves a five star rating!

Excellent. Jacob was very helpful in the order placing process. However, it took what I consider an excessive amount of time to ship the items. I don't mean the travel time, I mean the time it took for them to leave the warehouse. Also, I only received tracking information for the power supply. I never knew where the salt cell was until it arrived at my house.