BackyardPoolSuperstore has a rating of 4.5 stars from 9,210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BackyardPoolSuperstore most frequently mention customer service, billing address, and credit card. BackyardPoolSuperstore ranks 1st among Swimming Pool sites.
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Great product. Fast shipping. Good communication. Pump was well packaged and delivered in decent amount of time.
Sent wrong item their mistake and impossible to return...theyve disconnected their cutomer service phone line...
It was great. Part was perfect. Packaged with care. Very fast shipping. Will definitely shop again.
Great product. Fast shipping. Good communication. Pump was well packaged and delivered in decent amount of time.
the service was ok the shipping sucked the sent me a tracking # that gave me a date which was good, we started out hot tub on that day and it didn't show up for a week, so hot tub running no chemicals. Plus it was sent to 4 states going the wrong way across the USA!!! Finally got it.
Not happy about the fact that I had to set up an account despite the page stating that I wouldn't have to. Also, I ordered directly from your website because Amazon did not have options for quicker delivery, and the one shipping option did not provide an estimated delivery date. We're not trying to be demanding, we just want to see what our fastest delivery options are. But I do appreciate the opportunity to give feedback after the delivery. Thanks!
Needed a new/replacement fin for my Baracuda G3 Pool Cleaner. Search online found that BackyardPoolSuperstore had the lowest price with free shipping. Took the chance and made the purchase. Part arrived on time and was the part indicated. I have not yet installed it nor do I have any feedback on the longevity of the part but the shopping experience was great.
The pictures on several pump parts is wrong and worrisome, though I ordered one anyway. See Polaris Part #GO-KIT71 for example.
Easy ordering, great prices, fast delivery. Looking forward to seeing more products.
Competitive price, free shipping, product as described, happy customer.
Sent wrong item their mistake and impossible to return...theyve disconnected their cutomer service phone line...
Tip for consumers:
stay away
Products used:
they sent wrong product
I had no problem placing my on line order. The features were user friendly.
Excellent price and shipped next day! Buy direct.
Fair price, speedy delivery. Would definitely order again. Will tell my neighbors about the excellent products and fair prices. Thanks again.
I purchase an mx6 cleaner from this company. When I reached out to them to arrange a replacement exchange because it came defective,they flat out out refused to do so.
BUYER BEWARE. This company does not stand behind their product and do not offer any other resolution to help your situation. Their ebay store sold this as a "working" product, but that wasn't the case. I tried to dispute it with the credit card company and lost that as well…Next stop small claims court. Hopefully my loss serves as a eye opener to anyone considering to buy from them.
Better to buy a product elsewhere where you're money is protected in case the product comes defective.
Order info
Time placed Aug 22,2023 at 4:50 PM
Order number 03-*******-*******
Total $273.06 (1 item)
Sold by backyardpoolsuperstore
Delivery info
Delivered on Sat, Aug 26,2023
Paid
Aug 22
Shipped
Aug 23
Delivered
Aug 26
Tracking details
Number 1Z2VY*******637
Item info
Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner
Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner
$255.20Unit price $255.20
Item number: **************
Returns not accepted.
Contact seller
More actions
Seller info
Backyard & Pool Superstore, LLC
30 N Gould St, Ste 1274
Sheridan, Wyoming *******-6317
Products used:
Junk. Not usable.
I've ordered her several times from the site and as always had positive experience. I will be coming back here for future pool purchases.
Did online reviews on various pool cleaning robots. Checked with local pool supplier selling a number of types of auto cleaning robots including Dolphin and indicated that Dolphin had the best on the market today. It's just a decision that has to be make on which Dolphin fits your particular situation. I called Backyard Pools direct to get more specifics. I have a small pool so I chose the Dolphin Nautilus CC. Can't wait to try it.
Prayed for speedy shipping. Prayers were answered. My order was here in what seemed like they just drove it to my house. Product works perfectly. Thank you!
So far so good. Competitive prices, fast service. Don't like the option of going thru my Amazon account, on account that BPS does not do business with my credit card company, but Amazon does - this leaves me open to hacker intrusion or fraud.
We ordered a pool slide from backyardpoolsuperstore on an Amazon listing. Order Total:
Subtotal:$2,372.00
Tax:$160.11
Order Total: $2,532.11
FREE SHIPPING
5 days later backyardpools canceled the order. Saying there was supposed to be a $400 freight charge... They then removed the listing completely and reposted it at a price of New
$3,229.26
Add to Cart
FREE delivery June 28 - July 3.
$857.26 more
This is fraud
excellent. fast and effecient. I did ask what the warranty was for this motor and have not received any response yet.
I thought when I look on Sunday 3/29 that there was a 10% discount available through April something, but not available today 4/1
It sucks. I put in my credit card information to determine the shipping date was and when I clicked on the button to see the summary screen it placed my order. I have never experienced an online site that did not have a summary screen. Amazon said it would arrive July 28-30. I was hoping by coming directly to you that maybe I could get it sooner. When will this arrive?
Ordered something from this company and it said it arrived today at 1048am in my mailbox, but per my video surveillance camera it never arrived. They told me that it was my problem to file a police report but the video shows it was not delivered so it is on USPS the shipper they choose to use. They refuse to refund or send me a replacement. There customer service associate was not interested in helping me at all.
Great site! I found the lowest price by far on my pump motor. Thanks backyardpoolsuperstore.com for an easy quick shopping experience.
The shopping experience on your website was not good. Checkout indicated I could place an order without signing in but it would not let me. I called to place my order and was told that you no longer accept phone orders. Both methods are not very user friendly or customer service oriented. I created an account because you are located in Florida and your price was fair. I hope everything goes more smoothly with the processing & shipping of my order. Thank you.
The listing showed that shipping was free, but I am being charged $7.95. Please adjust. Thank you.
Discover Backyard Pool Superstore for swimming pool, spa, patio and grill supplies of the highest quality. Order top brand filter equipment, chemicals, replacement parts, cleaners, salt chlorinators, and more at the lowest prices!