Motor fit my equipment and worked great!

I ordered 2 pool sweep bags. They were packaged well and in great condition. The price was very fair. Shipping speed was pretty slow, but I had a backup bag, so not a big deal. I will use Backyardpoolsuperstore. Com again in the future.

Defective Pool Pump Motor; No Response From BackYardPoolSuperstore

I received my pool pump motor one day after ordering. First message sent 9-19-24: "I received my pump motor and while 'inspecting before installation' as directed in instructions, #2 states to 'check motor shaft which should rotate freely when turned by hand'. Well, the shaft does not turn whatsoever while gripping hard with my hand and trying to turn. Please advise. " Second message sent 9-20-24: It has been over 24 hours since I notified you of the defective pump motor you sent me. The shaft does not turn. I did move it slightly but the armature obviously gets hung up on stator or whatever and cannot be turned. Totally defective. In fact I think this motor was likely returned to you by someone else because of the way box is taped. I need resolution to this immediately. Thank you. Third email message sent 9-21-24: I believe the item sent to me was damaged during shipping. The armature is obviously hitting the stator or something and will not turn. Repeat the shaft will not turn around ( only slightly). I want a full refund or new motor sent to me. I need a new motor for my pool. You state your response ti inquiries is within 24 hours. We are well past that timeframe." I just returned home and I will now seek other options for resolution.

Order Information
Order number: AB-*******
Order Date: 9/16/2024

Ordered new Pentair filters. Products arrived quickly and in great shape! Thank you!

As my pool has aged, two things have happened: 1) it needs more parts replaced, and 2) It's harder to find those "legacy" parts. PackyardPoolSuperstore to the rescue! Thanks for doing a great job.

I purchase an mx6 cleaner from this company. When I reached out to them to arrange a replacement exchange because it came defective,they flat out out refused to do so.
BUYER BEWARE. This company does not stand behind their product and do not offer any other resolution to help your situation. Their ebay store sold this as a "working" product, but that wasn't the case. I tried to dispute it with the credit card company and lost that as well…Next stop small claims court. Hopefully my loss serves as a eye opener to anyone considering to buy from them.
Better to buy a product elsewhere where you're money is protected in case the product comes defective.

Order info
Time placed Aug 22,2023 at 4:50 PM
Order number 03-*******-*******
Total $273.06 (1 item)
Sold by backyardpoolsuperstore
Delivery info
Delivered on Sat, Aug 26,2023
Paid
Aug 22
Shipped
Aug 23
Delivered
Aug 26
Tracking details
Number 1Z2VY*******637
Item info
Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner
Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner
$255.20Unit price $255.20
Item number: **************
Returns not accepted.
Contact seller

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Seller info
Backyard & Pool Superstore, LLC
30 N Gould St, Ste 1274
Sheridan, Wyoming *******-6317

Needed a new/replacement fin for my Baracuda G3 Pool Cleaner. Search online found that BackyardPoolSuperstore had the lowest price with free shipping. Took the chance and made the purchase. Part arrived on time and was the part indicated. I have not yet installed it nor do I have any feedback on the longevity of the part but the shopping experience was great.

We ordered a pool slide from backyardpoolsuperstore on an Amazon listing. Order Total:
Subtotal:$2,372.00
Tax:$160.11
Order Total: $2,532.11
FREE SHIPPING
5 days later backyardpools canceled the order. Saying there was supposed to be a $400 freight charge... They then removed the listing completely and reposted it at a price of New
$3,229.26
Add to Cart
FREE delivery June 28 - July 3.
$857.26 more
This is fraud

Excellent price and shipped next day! Buy direct.