BackyardPoolSuperstore

25 years in business, these are the best cleaners on the market after a small modification in the drive housing. Have shown manufacture this modification with no success on their part to change. Oh well, still best cleaner available. Nice website, easy to navigate, best prices. Thanks, Dennis Kentch - D&J's Pool and Spa

The worst ever! I live in a town of 100 people! We only have po boxes! I've had no problem before buying from u. This is the worst experience with online shopping I've ever had! It's taken 3 days to get my order confirmed with u. I need those filter bags now. At least give me expidited shipping please. Or I will never order with u again. I'm so disappointed since I have shopped with u before!

So far so good. Haven't received the stabilizer yet. Update: stabilizer came just as stated by the tracking information. I was surprised at the packaging- the powder was in a giant bag, with a twistie-tie, inside the box. While it is tricky to use this way, I did pay the least per pound over any other store or website.

Easy to use, but the packages that arrived looked as if they had been sitting on a shelf for years. The packaging was completely flattened and looked ruined, it would never be put on a display shelf in the conditions the boxes were.

Ordering is quick and straight forward.
Good prices even though I'm in Florida and have to pay sales tax.

Delivery sucked! I ordered from them because I thought I would get it quickly being in Florida.

It took them 7 business days to ship even though I called twice to expedite.

Probably not a repeat customer.

Easy to find what I needed. Great customer service. Shaft seal was not the correct one,for my application. Luckily I found a spare I had ordered a while back. Error was probably on my part for not paying attention to what was in the kit. Thanks again for an easy and smooth transaction, start to finish. 5 Stars

I have ordered from this company before. Great prices and quick delivery. I am a very satisfied customer! This order came in with the box really beat up, I have to blame the shipping company, not the Backyard Superstore... but it made a mess... with pool chemicals, that can be a problem. But overall, I'll still be a loyal customer.

Thank you for following up on my mistakes. I'm sure the cleaner will work perfectly.

Im having trouble making it work, I will contact you if I can't figure it out but I plug it in to my skimmer and nothing happens. Yes the pools on and the pump is working fine but I must be doing something wrong because the cleaner not moving at all.

So far, so good... Only issue was that the items were not packed/sealed well and leaked inside the box. It made a mess but was not excessive enough to warrant returning them. I'd like to see a better job done of packing the items and ensuring they are well sealed prior to shipment.

Replacement Pool Pump Motor and Kit containing the seals and washers were delivered in four days as contemplated at time of order and were installed the next day. The new motor is running fine. Thanks Back- yard Pools Superstore for your products and service!

Pump about to go out. Hope this gets shipped soon. Got the pump in the time expected. Would have received it faster however flood issues slowed the delivery down. It was still delivered in a very reasonable time.

The service was ok the shipping sucked the sent me a tracking # that gave me a date which was good, we started out hot tub on that day and it didn't show up for a week, so hot tub running no chemicals. Plus it was sent to 4 states going the wrong way across the USA! Finally got it.

Quick and easy online experience. Best prices online! The only issue I had was a piece of the plastic on the top of the filter was broken off upon opening the box. But this didn't interfere with the installation or the product working. Will order from this company again!

Please delete this account. Do not send me any emails. You need to make a guest check out.

You said that you mailed this on Friday with a 2 day delivery. However, you did not actually mail it until late Monday afternoon and it did not arrive until Friday. Your 2 day priority mailing took a week, yet you still charged me for 2 day service.

Challenging when using a different billing and shipping address. I had to call to try to complete this order and then was told I could Paypal to do it. Would have been helpful to have this clarification on the website.
Love this product - great energy savings - great price from this dealer.

Waited too long on the phone re a question and hung up. I left my name and tel number and no one called me back to tell me that a specific part was not included. I had to go to a pool store and purchase it before hooking up the motor!