BackyardPoolSuperstore
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BackyardPoolSuperstore

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Marjie O.
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Quick and easy..
January 22, 2016

Quick and easy.however, I called and tried to make sure you had it in stock and could not get anyone to answer the phone...glad for computers...
Marjie

Date of experience: January 22, 2016
James B.
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I have ordered last year all was fine all received in timely manner thank you I will check the replacement policy when cover is replaced thank again...

Date of experience: September 3, 2016
Lisa G.
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Jacob was very helpful with all the email question I had. I just wish your on-line chat worked. Every time I clicked it, it said no one was free to help.

Date of experience: February 11, 2017
Bob C.
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Great service, so far!
May 19, 2016

Great service, so far! Very friendly conversation and the young lady I spoke with really helped me out. I received my pool heater in record time. Great response and delivery time!

Date of experience: May 19, 2016
Ray W.
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If all my online purchases were as quick and easy as B.Y.P.S.S. Life would be a dream.

Your company makes owner pool maintenance affordable and convenient.

Thanks for all your help.

Date of experience: July 29, 2017
Stephen S.
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Easy to use
May 24, 2016

Easy to use. And easy to buy from. After receiving my order the part is damaged. I have sent photos of the damaged part in order to get a return tag. Now I'm waiting for a response to get a replacement part I can use! I EXPECT AN ANSWER BY WEDNESDAY 5/25.

Date of experience: May 24, 2016
Blueskies S.
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The robotic pool vacuum I ordered was received in perfect shape although the box it arrived in was a bit battered. It works just as describe so far. I am happy with this purchase.

Date of experience: August 9, 2015
Dave N.
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Don't like being forced to create an account just to buy stuff

Get a guest checkout... the fact I give you my money should be enough... don't make spending money with you a hassle

Date of experience: May 18, 2020
Donald S.
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This was very easy and hassle free
March 12, 2017

This was very easy and hassle free. Best price i could find anywhere! I can only hope it performs as well as it looks!
Will know by mid June on how well it works.

Date of experience: March 12, 2017
Rich J.
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Product did not show the diameter on line, chat got no answer. Found diameter on another site advertising the same company / product. Overall a great buy once specs were confirmed.

Date of experience: July 15, 2017
Michael R.
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Great and quick delivery that was mentioned in the product details. Website easy to follow and very organized! Filter was as described and fit perfectly :)

Date of experience: December 20, 2016
Philip Y.
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First time shopper
December 11, 2016

First time shopper. So far, so good! Received the product in less than two days. Very pleased with the price, shipping and the product. Would buy from this vendor again!

Date of experience: December 11, 2016
Desperate D.
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The first motor I received had a fault and AshleyK in the warehouse gave a quick turnaround with excellent customer service and the motor was in service before the deadline of a very important Birthday Party. Thank You Ashley K.

Date of experience: June 23, 2019
Teresa L.
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The best price and service I have ever received from a pool supply vendor online! I will be back and I will be telling my friends Backyard Pools! It really is a supper store! Thank, Teresa

Date of experience: October 2, 2017
Diana H.
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So far so good
July 14, 2016

So far so good. I have done a lot of research on pool cleaners...hope I picked a good one! Haven
't had a chance to try it yet. It's gonna be the weekend thing to do.

Date of experience: July 14, 2016
Vince C.
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Not very good, did everything twice
July 19, 2020

Not very good, did everything twice.
Tried PayPal, no link to your site on check out. Even though you show it above In check out methods.
Did receive order quick, and in good shape.
Thank you.

Date of experience: July 19, 2020
Helen D.
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I was very pleased with my shopping experience..
December 26, 2015

I was very pleased with my shopping experience. The order process was easy, the items came quickly, and the parts I ordered are all working well. Thanks, Helen Dorothy

Date of experience: December 26, 2015
Scott M.
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The pool light I ordered arrived not working
July 14, 2016

The pool light I ordered arrived not working. The return process has bee slow, but steady. I have no complaints with the service; too bad the product was defective.

Date of experience: July 14, 2016
John C.
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Order went smooth
October 16, 2017

Order went smooth. I like the reorder feature in account history. This order just like my last 2 went very well. Super fast delivery, about 48 hours after order.

Date of experience: October 16, 2017
Becky B.
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Record the wrong size; but they immediately shipped the corrected shipment with a return label to send back the incorrect size filters. Great customer service!

Date of experience: February 17, 2016

Overview

BackyardPoolSuperstore has a rating of 4.7 stars from 1,977 reviews, indicating that most customers are generally satisfied with their purchases. BackyardPoolSuperstore ranks 114th among Swimming Pool sites.

service
8
value
7
shipping
7
returns
5
quality
4

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5,590 reviews