BackWaterReptiles

I never received my order of a Leopard gecko I ordered on Wednesday and haven't received anything any idea what to do to contact them asap

Back on Thursday Nov 7,2024 I had ordered a red bearded dragon hatchling which was 1 of several different types of bearded dragons to order from. There was no selection for a sunset bearded dragon hatchling. I had emailed them requesting to know how red their bearded dragons were and they told me they were more on the sunset side and not a red like they have advertised for availability on their website. The final email I received from them is of Backwater Reptile Inc telling me it's a red bearded dragon. But this morning however on Tuesday Nov 12,2024 I got the bearded dragon that it is not a red bearded dragon like I ordered but it's a sunset bearded dragon. Some people may say well it's still a bearded dragon. But that's the thing, it's not what I exactly ordered. It's like me telling people on a website that I have Rottweiler pups for sale and I send them a Poodle. Well it's still a dog, lol. I had to give at least 1 star to leave a review and I'm not that big of an a-hole to send this lizard back to put it under more stress. I just know to NEVER order from these people again and request that others use extreme caution.

Do not buy from this company! Not only do they not send you what you ordered. No one picks up the phone,mail box is full. So you can only email them and they are not helpful at all. They shipped me half my order, admitted that is was their fault and refused to send me the rest of my order unless I paid an additional $55 shipping. Zero customer service. Go to your local pet store, don't support this place.

Received my reptiles today safe and warm they were packaged well. The heat pad was still hot when I opened the box! So far ive purchased 2 Red eye crocodile skinks 2 tarantulas, 2 angle head dragons and a frilled dragon and all arrived on time and healthy. Thanks guys we will be doing business again soon. R.Baez brookyn NY

I purchased a pair of Solomon Island ground boas I received exactly what I purchased they were beautiful healthy animals. I emailed back and forth with the company and got fast responses with very helpful information. I will be a returning customer as they have everything I need super fast shipping great staff healthy animals and last but not least great prices

Our baby bearded dragon came almost 3 weeks ago and still barely eating. We are feeding her repetitive with a syringe and giving her electrolyte soaks. She has improved in coloring and is pooping now. She looked like death and still on the fence if she will pull through or not. After reading all of these reviews I am just sick that they are continuing to operate and sell animals. This is purely inhumane!

Ordered a emperor scorpion. Entire process was quick and I received my animal the next day. I live in a cold area the packaging was well done and the heat back was still warm upon arrival. The animal is healthy and eating within 3 hours of settling down

I should have read reviews before doing business with them. 3 dead tarantulas then made me send pictures of the box and dead animals. Not satisfied with the pictures and accused me of sending blurred pics and pic of exoskeleton! Very shady

Horrible customer service, very rude, condescending and very unhelpful! First and last time buyer.
Was trying to order a snake, but they needed pictures of your license, credit card, utility bill...shocked they didn't ask for my W-2s while they was at it. Needless to say I canceled the order, just wasn't worth it at that point.

Excellent service. Packed professionally. Even a hand warmer to keep him warm. He arrived so warm and happy. Shipping was as offered. Very professional

I tried ordering a tortoise through them on feb 27,2024. I ordered a hatchling but they didnt have any so they offered me a different size. Which i was fine with and refunded me the difference. The day it was suppose to be shipped i got another email saying they were unable to ship due to the cold temps at night and they needed to wait until it got up to the 40's. I was ok with it. This morning 3/3/24 i checked the temperatures for where i am in colorado and the temps wont be anywhere near the 40's all the way into mid April. So i email them letting them know that i didnt want to wait until summer to get the tortoise and if i could just get a refund instead. They replied back giving me my full refund. I know in the past this company has had horrible reviews and i was hesitant on orderimg from them. But they have been great replying to all my emails. And at the end returning my money.

Stay far away from this sketchy place Backwater Reptiles... geckos arrived with mbd and 1 died 2 days after arriving... contacted customer service and they blamed it on me?

I ordered Nile monitor lizard from backwaterreptiles.com. The lizard arrived at the promised time, and looking healthy.
They have affordable prices compared to the other websites, which made it possible for me to get this exotic animal.
Thank you guys very much!

Hi, to everyone who is iffy or concerned don't be, I recommend buying from them, today I received my beautiful baby girl she's a columbian red tail and she's happy and very friendly just shy at first and she's already doing really well in her new environment and a bonus she's super healthy looking and she is a female so they did sex her properly so please don't be hesitant buy from here!

I ordered a baby american alligator from backwater reptiles and I was absolutely blown away at how accurate their babies are from their photos. Our baby arrived safe and sound. She is such an amazing addition to our family. Just so everyone is aware there is a fake fraudulent website who is claiming to be them and giving them poor reviews. I can 100% guarantee if you order from the real backwater reptiles https://www.backwaterreptiles.com/testimonials/backwater-reptiles-testimonials.html you will not be disappointed!

I ordered a monitor by mistake and they fixed me up with a red iguana that's absolutely beautiful and so sweet. They shipped it very nicely and sent me all tracking right away. I will definitely only buy my reptiles from backwaterreptiles! Thank you so much!

We ordered a Rainbow Jackson, he came in with no hydration in his shipping container. He was very weak and dehydrated. Over the last 20 days his health only declined and was too weak to make it. He died and we are seeking a full refund because they falsely promote great reviews and great reptiles. This place sucks bad and they have really unhealthy animals.

This is the worst company to ever deal with! We ordered an African Bullfrog that was $25 and shipping was almost $50. They guaranteed live delivery but it arrived dead. We contacted the company and offered to send us a new frog for another $25 or they could have refunded the money of just the frog and not the shipping. So we chose to get a new one which arrived injured. When it hopped it would flip over every time. So overnight it flipped over in its water and drowned. The company will not contact us back to get a refund! HORRIBLE COMPANY!

$220. Received 2 poison dart frogs, both dead in 2 days. One email sent to me so far, and I attempted to leave a voice mail, only to reach a "full mail box". I will gladly rewrite this if this questionable company addresses my issues.