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Claim Your BusinessBackWaterReptiles has a rating of 2.78 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BackWaterReptiles most frequently mention customer service, and credit card problems. BackWaterReptiles ranks 88th among Pets sites.
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Received my reptiles today safe and warm they were packaged well. The heat pad was still hot when I opened the box! So far ive purchased 2 Red eye crocodile skinks 2 tarantulas, 2 angle head dragons and a frilled dragon and all arrived on time and healthy. Thanks guys we will be doing business again soon. R.Baez brookyn NY
Our baby bearded dragon came almost 3 weeks ago and still barely eating. We are feeding her repetitive with a syringe and giving her electrolyte soaks. She has improved in coloring and is pooping now. She looked like death and still on the fence if she will pull through or not. After reading all of these reviews I am just sick that they are continuing to operate and sell animals. This is purely inhumane!
Received my reptiles today safe and warm they were packaged well. The heat pad was still hot when I opened the box! So far ive purchased 2 Red eye crocodile skinks 2 tarantulas, 2 angle head dragons and a frilled dragon and all arrived on time and healthy. Thanks guys we will be doing business again soon. R.Baez brookyn NY
Our baby bearded dragon came almost 3 weeks ago and still barely eating. We are feeding her repetitive with a syringe and giving her electrolyte soaks. She has improved in coloring and is pooping now. She looked like death and still on the fence if she will pull through or not. After reading all of these reviews I am just sick that they are continuing to operate and sell animals. This is purely inhumane!
Tip for consumers:
When my fiance contacted the company regarding her they responded about an iguana. Obviously no idea what they are doing or care at all.
Products used:
Baby bearded dragon
I would highly suggest nobody buy from them what they did to my blood python was totally unacceptable she came with one heat pack at the very top of her box she was practically almost dead she looked so terrible and was so slow moving I have a picture of her and I'm surprised she's driving as good as she is right now but I will say she has problems her eyes twitch she can't even hold on to me with her tail backwater reptiles you need to be put out of business you are terrible to these animals I can't believe what you did to her and sent her out shipped her out in the middle of a snowstorm I can't believe how ignorant you people really are to these animals you abused my blood python to the point she almost came to me dead one heat pack what is mentally wrong with you people and it wasn't even near her it was all the way at the top of her box what was that going to do for her you people make me sick and I promise you I will never come back to your store if she survives you will never get my business again and you guys better hope my vet don't tell me anything otherwise because I am taking her to a vet you people make me want to throw up I hope one day someone shuts you down for what you do to these poor animals that can't even fight back
$220. Received 2 poison dart frogs, both dead in 2 days. One email sent to me so far, and I attempted to leave a voice mail, only to reach a "full mail box". I will gladly rewrite this if this questionable company addresses my issues.
I should have read reviews before doing business with them. 3 dead tarantulas then made me send pictures of the box and dead animals. Not satisfied with the pictures and accused me of sending blurred pics and pic of exoskeleton! Very shady
We ordered a Male Russian Tortoise on Tuesday for our family. The delivery was quick, it arrived on Thursday. He came in with a newspaper insulated box with hand warmer inside to keep him as warm as possible. We got him in his habitat and he was basking under his light and exploring. We will definitely order from this company again. I was able to email after receiving him to check on age and they responded quickly with extra info about care. They want you to have a happy healthy animal. Overall a great experience.
Tip for consumers:
Make sure you do your research when ordering a reptile, or other animal from a website. Always check temperatures, as this site also states that they can not guarantee a live animal delivery in under 40F and over 90F. Depending on the animal.
Products used:
Male Russian Tortoise
Excellent service. Packed professionally. Even a hand warmer to keep him warm. He arrived so warm and happy. Shipping was as offered. Very professional
Products used:
Frog
Horrible customer service, very rude, condescending and very unhelpful! First and last time buyer.
Was trying to order a snake, but they needed pictures of your license, credit card, utility bill...shocked they didn't ask for my W-2s while they was at it. Needless to say I canceled the order, just wasn't worth it at that point.
Products used:
It was for a pet
I was very excited to finally buy my pink toe purple tarantula for my birthday and brought it from this company. I finally received it on October 24 and 11am eastern time…and it died by 5 pm eastern time. I tried to call the company and their phone does nothing but go to the voicemail. I generated an email which I was grateful that they responded and allowed me to once again pay that high shipping to have another one mailed out. I received my replacement one on November 4 and would you believe it died 10 minutes after receiving it! I emailed the company who tried yo tell me they never got an order from me and this back and forth went one for almost 2 weeks. Sometimes they would respond and some times not even so much as a sorry for the inconvenience. Well today I finally got a response that said my warranty is expired and they will not replace the dead tarantula! How if I was within the window of replacement according to your website. Whole birthday gift down the drain. Worse experience ever.
Do not buy from them! We bought a monitor lizard. It came dehydrated, skinny, underweight, lethargic. Did not eat. Vomited. It has a likely kidney infection (from blood test results). Needs medical attention, vet assistance multiple times a week and intensive long treatment. Expectations are uncertain. They sell sick animals for hundreds of dollars and don't care at all.
Received three very healthy albino baby turtles, and keeping them under lightless-heat in order to protect their eyes, which for anyone with albino pets of any species I very strongly recommend so your albinos don't go blind. Also, for anyone considering turtle hatchlings, one of my photos shows a dark soil bottom which I soon had to cover with larger gravel because the babies were eating it, so please keep in mind they should not be able to eat the substrate.
Anyway, I asked for three of the friendliest hatchlings, and that is what I received. Very calm and healthy animals that are comfortable with safe handling. I have ordered only a few animals from BWR spanning over the past decade or so. I've always received a healthy animal, even in some weather conditions that pushed the limits of what would be considered safe temperatures according to their website, though I wouldn't recommend doing that. Even delicate animals like chameleons and praying mantises came safely and without issue. I think those who haven't done research on live animal shipments should do so and consider the risks and realities of what can happen before leaving a poor review. Also, read their "Shipping" and "7-Day-Guarantee" pages on the website.
Some of the best prices out there, too. Thank you, BWR!
Do not order off this site! They take your money, don't send the product, don't return the money and manipulate you about checking your emails. I bet this website will be closed down soon!
Tip for consumers:
Horrible customer service obviously because it’s ran by a bunch of scammers!
Products used:
Red Niger lizard they took the money, never sent it and never returned my money. Then lies after lies! For example, go look at other websites like petsmart or petco which are 100% real, then look at the mess!
Ordered a emperor scorpion. Entire process was quick and I received my animal the next day. I live in a cold area the packaging was well done and the heat back was still warm upon arrival. The animal is healthy and eating within 3 hours of settling down
Products used:
Emperor Scorpion
I ordered spent over $100 for shipping and for my product and come to find out from this company they will not ship to my PO box where I'm able to order chickens ducks geese baby pigs turkeys and have them delivered to my PO box because the post office will call me to notify me that they are in for me to pick up the refuse to give me back my money it's been over a week I am not receiving any more emails from them so this is my first step which is a review my second step is I'm taking them to small claims do not order from this place Total rip off if I was able to leave a 0.0 star I would but in order to complete this form I have to write a one star
Tip for consumers:
False companyFalse company
Products used:
Unable to they won't ship
I bought a blazing blizzard Leopard Gecko from these guys in mid January, and because the temperatures were not ideal for shipping, we put it off for about a month and a half to ensure there would be no problems weather wise.
The people from Backwater were more than patient and helpful with my order! Of course the negative reviews scared me a bit, but im sooo glad i went through with buying through them, my gecko is very healthy and beautiful and honestly for the price they sold her for im kinda amazed. People are always gonna be more enclined to write a bad review, but im just sharing my positive one. Very nice experience with these guys!:)
Photo below of my new addition Salm from Backwater
P.S. I noticed there is another site with the url backwatersreptiles, with an 's' in comparison with the real site backwaterreptiles without the 's', this seems to be a fake site people are getting scammed from so please be careful people! Dont buy from sites unless you know theyre the real deal
Horrible people! Horrible treatment of their animals and their customers. They sent me the wrong frog species. The poor thing had his leg smashed by the packing list, it dies shortly after delivery. Katherine claimed I'm trying to get a free animal from them. So, I told them to keep the money!
Beware! Red all their reviews! Not a single positive review on an independent site! Don't do business with them! Do your research!
I ordered a monitor by mistake and they fixed me up with a red iguana that's absolutely beautiful and so sweet. They shipped it very nicely and sent me all tracking right away. I will definitely only buy my reptiles from backwaterreptiles! Thank you so much!
Tip for consumers:
They have some fake websites out there. This one is legit 100%
Products used:
Iguana
I ordered a baby american alligator from backwater reptiles and I was absolutely blown away at how accurate their babies are from their photos. Our baby arrived safe and sound. She is such an amazing addition to our family. Just so everyone is aware there is a fake fraudulent website who is claiming to be them and giving them poor reviews. I can 100% guarantee if you order from the real backwater reptiles https://www.backwaterreptiles.com/testimonials/backwater-reptiles-testimonials.html you will not be disappointed!
Tip for consumers:
This company is ran by the most kindhearted caring people. They genuinely care about their animals and customers.
Products used:
I ordered a baby American alligator
I ordered 3 Asian forest scorpions and they arrived a day earlier than expected and all three are in great health and very active and hungry. Great company to work with.
Tip for consumers:
good communication and fast shipping
Products used:
asian forest scorpions
These guys had my card charged 3 times and my spider came dead and they did not honor their guarantee these people suck do not buy from them ever!
Tip for consumers:
Don't ever ever buy from these people they suck
Products used:
A spider
I am extremely satisfied with backwater reptiles. This was my first time purchasing a reptile online. I was able to contact customer service via email with a few questions that I had and they got back to me very quickly! The sulcata tortoise that I purchased arrived quickly. I tracked the package the entire way! 10/10 recommend and if I ever buy another reptile I will do so through them!
I have ordered from them 3 times. Everything has always gone well and I have never been sent a sick, injured or unhealthy animal. I'm more than pleased with them. I've gotten a gold dust day gecko, pixie frog and a bearded dragon. All beautiful animals. That's just me. I've also ordered from big apple! Horrible customer service! Sick sick gecko that expired a week after arriving. And yeah that's all
If I can get 0 stars I would never order from this web site backwaters reptile it's all BS they just robbed me for my money I ordered a male rainbow Jackson chameleon on July 4th so it can ship out July 5th for delivery on July 6 but they said they no longer have males wouldn't take a female I said yeah and they said they were gonna send out my order and they never did now they won't even respond to my emails or nothing if u call them it goes straight to voicemail don't ever buy anything from this one website I paid $150 for the chameleon which I never got
I was nervous ordering from this website being that half of the reviews were bad. Sick animals, DOA and more. However we received our Russian Tortoise today and we are pleased to say our Mikey is alive and VERY active. He is currently exploring his new home. The packaging was secured and a heat pad was applied as well. There were reviews saying that sometimes delivery drivers would just leave the package without a signature. My delivery driver confirmed my name and required a signature. Shipping is fast and company responds quick VIA email.
Mikey is a little bigger than what we were expecting but we are happy to welcome him to the family. Lol
I ordered Nile monitor lizard from backwaterreptiles.com. The lizard arrived at the promised time, and looking healthy.
They have affordable prices compared to the other websites, which made it possible for me to get this exotic animal.
Thank you guys very much!
Tip for consumers:
let the animal to be shipped to your address, do not do FedEx pickup location.
FedEx does great job delivering the expedited packages.
Products used:
Lizard
We have 600+ species of live reptiles for sale online, including lizards, snakes, frogs, turtles, tortoises, and more. Live arrival is guaranteed! A+ BBB rating.
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