Backcountry

Backcountry used to have great customer service. I'm not sure what happened, but now whenever I do the online chat they just stop responding after a few messages. I call them and they always have an attitude and do not want to help me with anything. They used to be polite, make sure I was satisfied with my experience, and do whatever they could to help me solve any issues. Now that is all gone.

I recently purchased some hats from backcountry. The next morning I noticed my bank had reached out to me and said that Backcountry charged my card again. When called back country was Unapologetic and no one would take responsibility

I was ready to place an on-line order for Patagonia board shorts - appeared to be on sale, but in my check out they were full-price... my daughter sent me a screenshot of what she wanted and it showed the sale price. Went on-line chat... BTW was disc... finally reached them again and cust service told me they were not on sale. When I said I had a screen shot of them on sale he came back and apologized and agreed saying yes they were on sale... I left the site... without purchasing... figured I'd either lose my money or never get the shorts. After reading other reviews am glad I didn't order them

I recently bought something for my wife and it didn't fit and I brought it back to the store/warehouse but I was charged $6.99 for label costs is what I was later explained. $7 on a $21 item and I returned it in person. I've spent so much money with Backcountry and this experience has left a very sour taste in my mouth. I will no longer be a Backcountry.com customer. On top of that it's been 12 days and I still don't have my refund.

Great Outdoor Gear Site - Backcountry.com has a huge selection of outdoor clothing, footwear and gear. Great service and awesome return policy. Shipping is a tad on the slow side, unless you pay up for express shipping. Only thing I would suggest is look online for coupons... they run from 10-20% off and seem to be available periodically, so I'd wait for those. I've purchased a bag, a pair of shoes and a jacket from them, and I'm completely satisfied.

Just got my new Burton Ion's in the mail today a day early. Got the Orange/grey which are impossible to find anywhere, trust me. This site had all the sizes and colors available. Not even available through the Burton website.

I submitted my request, got a confirmation via email, got a tracking number, 2 days later got home today and my boots were waiting for me.

Before I order them, I called them just to make sure they were not in China or a call center in India. Steve had and accent but it was from Utah which is where they are located.

I will keep utilizing backcountry.com as they treated me with knowledge and professionalism.

I used to think that I needed to see outdoor gear before I purchased. Backcountry.com has convinced me that there are many items that I don't need to see in person. Their gear advisors have great knowledge about the product categories in which they specialize unlike most of the staff that now works at REI. Also, their return policy is among the best in the industry: [From their site] "New, unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for store credit."

Paid for my online order and never received. I contacted them and was told it's been waiting almost 3 days to be picked up by UPS. Now they tell me it's been lost and at can contact them again in 7 days to request a refund. LOUSY BUSINESS. BUYER BEWARE!

I ordered a fleece vest from Backcountry.com - first they sent me the wrong vest (a cheaper one from the same brand, and in a smaller size). Ok - holiday season order, they're busy, i get it... then i initiate a refund, and 4 weeks go by with no reversal on my credit card. I then chat with a customer rep and they say we'll refund you in 24-48hrs, they got the item but "it seems like someone just missed it (sending the refund)". Outrageous. Never ordering again.

Just chatted with the most helpful and lovely customer service agent but ultimately was turned down for a refund by someone in accounts receivable. Paid $560 for a ski jacket in fall '20; returned within the stipulated 12 month period. Instead of returning the money to my credit card, Backcountry issued me a store credit that only lasts 12 months. They won't issue the refund to my credit card that I used for the original purchase because the cc # is now different (as I had to replace the card due to fraud). They didn't even notify me of the store credit. This whole thing feels like a scam to rip off unsuspecting customers :/

Backcountry.com is amazing. I have been ordering from them for several years now sometimes every couple of months. Never had any issues. Fast and free 2 day shipping, easy returns, authentic merchandise at great prices. I recommended them to all my co-workers. One time I called them to let them know that I was shipping back a return (the only item I ever had to return over the years) and that I would like them to issue me the credit in advance to purchase another item without delay and they just shipped the other purchase right out on my word before my return even got back to them. Great company, awesome customer service.

It recently dawned upon me to verify my credit card statement to make sure that I had received a refund from for an item I returned months prior (after they sent it defective). Lo and behold, they had never returned my money, even though they originally said they did. After hours of talking to various customer reps that "didn't have the ability to communicate with each other (what?!)", a manager said "there must have been a glitch in accounting" and never returned my emails afterwards. I wonder how much money they never returned to unsuspecting customers. Crooks.

I am so impressed with Backcountry's customer service. I talked to this angel Miranda who not only was patient with me while I went back and forth trying to decide what I wanted but she gave me an extra 20% off my final purchase! My things arrived today and I found a $100 gift card for a wine company, a free uber ride gift certificate and a $20 gift certificate with blue apron! I am astounded. Just her being so friendly and helpful was enough and then I get all these fun bonuses! And I love what I ordered, perfect fit and feel! I will always shop for my gear at Backcountry. Love these guys!

The use of lawsuits to bully other businesses over the term "Backcountry". It is a generic word widely used in the outdoor industry by many people, gear companies, guide services, and products since before backcountry.com even existed.

It had never been an issuer before and people understood that just because a product has the word backcountry in it does not mean it was produced or sold by backcountry.com specifically unless it was specifically labeled or branded with backcountry.com or its specific goat logo.

They will no longer get my business or get my recommendation to friends and clients as a place to find the gear they need.

Contrary to the average rating of 2.1, I have never had a problem with customer service or satisfactory returns. I guess I'm lucky enough to live within 30 minutes of a major retail store? I don't purchase as much now as I used to, but it's still one of my goto websites for outdoor equipment. Love the Goat!

Their people are not empowered to make customers happy, they were selling an item on Backcountry and Steep/Cheap, but posted the lower price after I bought, same company, two different prices, they would not price match their own discount site. The assistant said her Manager would not let her price match an internal site... We are talking $30, really... to make their customer happy... Not sure I would purchase from them again, great service but really your own site! The agent said always check Steep & Cheap before buying on BC, great idea, I will now check everyone site and buy else where I guess. One disappointed customer.

I would rather buy the products from the official sites of the brands. Contrary to the return policy, Backcountry will never refund you to your bank card. I have returned the unused items but have only received the store credits. I contacted the customer service, they kept me waiting on the lines several times without the issues being resolved. It was a total waste of my time! I will never purchase in the future at Backcountry again!