E L.

Just chatted with the most helpful and lovely customer service agent but ultimately was turned down for a refund by someone in accounts receivable. Paid $560 for a ski jacket in fall '20; returned within the stipulated 12 month period. Instead of returning the money to my credit card, Backcountry issued me a store credit that only lasts 12 months. They won't issue the refund to my credit card that I used for the original purchase because the cc # is now different (as I had to replace the card due to fraud). They didn't even notify me of the store credit. This whole thing feels like a scam to rip off unsuspecting customers :/