Backcountry

This company was bought by a private equity group a couple years ago, and then began to aggressively track small family businesses using the word "backcountry" in their name. Many of which had no competing business or position with this mediocre e-commerce retailer.

This company is just another example of how corporate greed and misunderstood consumer spending can be leveraged to attack and destroy local businesses.

And the icing, they even went after two nonprofits that actually promote the lifestyle that this e-commerce retailer seeks to sell to!

I recommend using your spending dollars wisely... research the companies you spend with... your dollars are just like votes, and if you want to support local, passion driven businesses, spend your money there. There are so many benefits I won't get into here, but it's worth it.

Avoid Backcountry.com. I will never spend another dollar with them ever again.

I made an order because they are offering free 2 days shipping for $50 above.

10 hours later, received an email asked me to check with my credit card company for their verification code.

Made my called, replied the email in less than 20 min. Happily waiting for my items to be shipped.

Still no tracking number after 36 hours, log on and found out my order still on hold, status is "contact customer Service"

Contact live chart customer regarding my orderstatus, customer service told me NOW i can give them the code again, so that they can proceed and ship on the following day, but it won't meet my deadline as recipient is leaving the country.

Cancel order.

P/s: No apologized given!

I bought ski pants from this company on Jan 13,2023. Item was returned back on Wednesday, February 15 at 5:02 P.M. with return label they provided. 1ZA9Y*******838.
After 3 weeks of waiting they did not refund my money. When I called the company, different agents started making up lies. One lady told me they didn't receive it and it went to different address and they have to do investigation. One minutes later supervisor Anthony complete investigation and stated they received something else. Another minute later he said the package was returned from another recipient. What a nonsense! Backcountry customer service refusing to issue refund for the item I returned weeks ago. I would like to get resolution ASAP. This is not acceptable!

I order almost all of my gear from Backcountry. They're always there to answer questions about anything I'm thinking about purchasing, the return policy is awesome, and costumer service is so friendly and helpful. You can tell they genuinely love their business and customers.

Not only does this company treat their employees like slaves and terminate them because they broke their ankle and could no longer sprint around the warehouse an average of 12 miles per day (I have met other people who have been terminated for similar reasons despite the will to work. They refused to switch me to a desk position and "didn't feel like extending my leave"). But now they have decided to TM the WORD "backcountry" and sue 300+ businesses with the word "backcountry" in their name. The amount and "reason" they are suing these businesses for, is grotesque. I hope all of these boycotters turn enough folk away from them to prevent them from being a functional business any further! If I could give zero stars, I would.

Bought a Decked system for my Tacoma. I specifically mentioned that it was the 2020 model year. Backcountry.com sent me the wrong system (MT5 instead of MT7). It was damaged (don't know if this was due to the warehouse or shipper). I attempted to contact Backcountry.com twice but got no response. After waiting two weeks, I finally contacted the manufacturer, who was responsive and is sending replacement parts.

I have purchased from Backcountry.com before and had good experiences. Not sure why they would not even respond. Given the price (over $1000), I was pretty disappointed.

Looking for a shoe online.
Backcountry was one of them. Showed me the color but when I received my confirmation email it showed a different color.
Still took the shoe. Used a old Visa Gift card with $300 left on it. Now it shows 2 charges and Backcountry said they are getting a error message. Called Visa and they said I have to wait. 1.5 hours later I paid way to much for the shoe.

Im convinced the positive reviews here are created by the company. There is just NO WAY the reviews can be from one extreme to another. The POS sweatshirt I ordered took over 6 weeks to arrive, well surprise, surprise. It was straight from China complete with Chinese writing on the mailing label. The sweatshirt showed up WAY TOO small, even though I ordered it a size bigger than the size chart. Im a size 10 across the board ordered a large that looks like it might fit my petite 11 year old, provided the cheaply made fabric (stinky, itchy, non-elastic) doesnt shrink to toddler size the first time its washed. Garish buttons and zippers, way too embarrassing to wear. No return label included with the packaging, another surprise. Save your money. Listen to the bad reviews, if you decide to order fro this company it will describe pretty closely what your experience will be.

DO NOT BUY from Backcountry. They do NOT adhere to their own return policy. I wore a pair of shoes on 2 walks and they KILLED my feet. According to their return policy, used items can be returned for a store credit. I received an RMA from the store, packaged the shoes back in the original packaging, and returned them timely, as requested. I just received a message that they are not accepting the return and are sending the shoes back to me. They were only worn 2 times and they still looked new. After now being out over $150 for shoes I can't wear, I've learned my lesson. I'll never buy from Backcountry again. Instead, I'll use my local running store who gladly accepts returns/swaps of shoes that hurt someone's feet.

Multiple times tried to make purchases. Forced to actually drive to a warehouse to place order in person. Handed order to employee with payment. She did not appear competent to place orders. Colleague on site gave conflicting info to me. Turns out order NEVER even placed & the items are now sold out. Do not return phone calls in spite of saying they will. Send worthless emails with a phone number that is not even in service to "chat." Assign you "gearheads " that never communicate with you.
Backcountry.com has gone downhill quickly and significantly.

I purchased a jacket, didn't like it, and returned it. Me not liking the jacket was not Backcounty's responsibility - rather my preference. So, at the end of the day, I'm whole, minus a little time invested and small return shipping cost. However, the experience of engaging this organization, from the very first phone call, to their awkward and misleading coupon advertisements, to the attitude of the sales staff, to their lack of follow up, requiring more of my time, is why I will not be back. How employees are treated and respected by their management is how, in turn, they will treat customers. Seems like a sweat shop to me.

I placed an order for a pair of shoes, but when they arrived I found that they were too narrow, so I returned them. I got a partial refund of my order, but couldn't make out why. Their website talks about how easy their returns are and that their returns are 100% guaranteed, or some other nonsense. What they don't make obvious when you're making a purchase is that if there's a problem the customer has to eat the return shipping. If this was a small shop it might be understandable, but this is unacceptable for a large company that sells clothing items. Essentially I paid $7 to try on a pair of shoes. Neat. When I called customer service I was told, "Yep, we don't pay for return shipping." They should be ashamed of themselves for this policy. I will never do business with them again. Stay away.

I purchased an expensive pair of hiking shoes and wore them around the house for several days and they were fine. I did not have the chance to wear them outside and hike until after their return time frame. They were a horrible fit for outside recreational use and tore my feet up. I explained to them I wouldn't be able to wear them again and all they offered was a discount on another purchase. Other reputable outdoor gear companies allow you to return shoes for a refund or replacement within one year of purchase, even if worn. I would recommend purchasing from a company with excellent customer service that backs their products 100% to ensure customer satisfaction and NOT Backcountry.

What a awful company. The reviews are so true. I had to go though my credit card company to get a refund on a vest I ordered called them over 4 times. The worst customer service in the business. Don't know how these clowns stay in business. All I can do is spread the word.