BackcountryReviews 315
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Backcountry Reviews Summary
The company has garnered mixed feedback, with customers appreciating its wide selection of outdoor gear and competitive pricing. However, significant concerns arise regarding customer service, particularly related to order fulfillment, shipping delays, and a challenging return process. Many reviews highlight frustrations with receiving incorrect or used items and inadequate support when addressing these issues. Overall, while the product range and pricing appeal to shoppers, the recurring complaints about service quality and responsiveness suggest a need for improvement in customer relations to enhance overall satisfaction and trust.
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Placed an order on a Sunday (shipped on Monday), and received the correct order two days later. Order was correct and items were as described. The only issue I had was with the website layout and information provide. It was tricky finding some of the specs, but I found the item reviews very helpful.
I recently ordered a bike off of Hucknroll (backcountry owns it along with realcyclist, steepandcheap, bonktown, chainlove, etc). They charged my credit card before contacting me to tell me that they don't have any stock of the item. It is against most credit card companies rules for merchants to charge you prior to shipment. Despite stating in an email, "To help rectify your faith in us, we'd be happy to hook you up to the best of our ability", the service rep seemed to want me to either purchase another bike for $2000 more or cancel my order outright so he could get off the phone. Still waiting for my card to be reimbursed...
I shop around extensively before making a purchase, and this site had the best price on a child carrier hiking pack I was considering. I bought the pack and used it for a hike, and noticed a design flaw that was causing my son's legs to chaff. I requested a return to be processed for the pack, and I was emailed a return shipping label and authorization number promptly. I was issued a full refund once they received the pack. Great site and customer service. Couldn't ask for better.
I've only shopped here once, and it was a very pleasant experience. Their prices were lower than most outdoor stores out there. I ordered on Monday, got free shipping and received by Wednesday! (maybe cause it's from Utah and I live in CO). Unfortunately one of the jackets did not work out for me, so I sent it back that day (Wed.). They received my return on Friday and credited me that same day! Really fast shipping and return. I wish more websites were like this. Fast and efficient!
Nice site! Discovered here before christmas and I can say they did deliver the goods on time and everything was in working order. Cheaper than REI too.
Looking for that perfect xmas gift for your outdoorsy friend... check out this site. Good prices and fast shipping. The variety isn't as big as REI but they do come pretty close
If you shop at REI, then you should go to this website and look for their deals. You can find great coupons online that will give you 20% off and you can get your camping equipment at very good prices. Better than REI IMO.
Definitely high quality products. I've got to agree with the other review, wait til you find coupons, cause or else its going to be pricy. You do get what you pay for though, and that is some top notch merchandise.
Great Outdoor Gear Site - Backcountry.com has a huge selection of outdoor clothing, footwear and gear. Great service and awesome return policy. Shipping is a tad on the slow side, unless you pay up for express shipping. Only thing I would suggest is look online for coupons... they run from 10-20% off and seem to be available periodically, so I'd wait for those. I've purchased a bag, a pair of shoes and a jacket from them, and I'm completely satisfied.
From the business
Outdoor gear and clothing from big brands to the small and undiscovered. Find everything you need for your next adventure at Backcountry.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members