Backcountry

I was on the phone over 2 hrs talking to multiple agents from back country. My return package which was ups label was last Scan was on 11/28 raonoke, VA ups facility and I had to repeat myself multiple times and cs agents even lied to me saying they opened investigation with ups but they didn't… as I called ups right after and was told ups investigation wasn't opened so I had to call ups myself and open the investigation. Cooper, one of the supervisor even blamed me saying this is part of refund scheme? Excuse me? My return package Was lost in transit and I was on the phone for 2hrs with no cs agent trying to escalate this case. They keep saying investigation was opened when it wasn't.I'm surprised how backcountry trains their cs agents and I'd like refund issued for my order. I'm also escalating this case to general attorney of New York, FTC and department of consumer affairs of nyc. Unless I get my refund, I won't close the case. N*******678 Is the order number

I spent a lot of time looking for a NorthFace Jacket that was Triclimate so i can have a spring rain coat, winter coat, and a sweatshirt too. I was also a little nervous about ordering from backcountry since I have never ordered from them before and read some of the previous reviews. But I am very happy that I ordered. I got the best price and the order was produced quickly. I did the standard shipping and it was here within 3 days of ordering it. I will order from them again

Ordered 2 STETSON brand hats from Backcountry. 1 of the 2 hats received reads RESISTOL on outside hat band. Site pic reads STETSON. Reached out for help. Reply was " so sorry " and gave me info to contact STETSON directly to see if they could help. I just wanted what I ordered and paid for. Went on to read reviews and 1 even stated credit card charged 2 times. Pulled my card account and sure enough they show 2 charges. BEWARE

Confirmation emails were lightning fast and 3 orders I made were sent out same day even during busy holiday season. Well packaged. Pleasure doing business!

They said, "Unused gear can be returned at any time." However, they will find a little dirt to reject your return item.

I had an excellent experience with backcountry. Granted I bought clothes, not gear, so my shipping was super fast. 2 days to be exact. Also they offered the best price I found online.

Placed several large orders which were fulfilled quickly, items were complete and all new. Great selection with some products that are hard to get elsewhere online.

Absolute bully! The online retailer Backcountry.com is suing small businesses who also use the term backcountry' in their names. This includes many small adventure companies as well as the motorcycle non-profit BDR (Backcountry Discovery Routes). Please help the many small business who use the term "backcountry" in their name or product names and send Backcountry.com a message by boycotting their company. Backcountry' is a generic term that is widely used throughout the adventure industry and shouldn't be trademarked by anybody, this is totally nuts.

I had a Backpack reserved to purchase. They CANCELLED my order, sold and shipped it to someone else, then sent me an email AFTER saying my order was cancelled. I found this out the same day just a few hours later to pay for the order. The customer rep apologized profusely, but said there was nothing he could do. This was a discontinued pack that can not be found elsewhere. You would think they would at least call, email or SOMETHING asking if I still wanted my order before they sold it to another guy?
BE VERY CAUTIOUS with these people. They DO NOT KEEP THEIR COMMITMENTS.

Backcountry sent me a damaged pair of the ski goggles with a large scratch in the center of the lens, which I initially thought was a protective film. I wore once but stopped since it was too dangerous to ski without being able to see properly. After writing them several times without a response, they did not accept the return despite it being defective. Thus I paid over $100 for a pair of goggles I cannot use. TERRIBLE SERVICE. I WILL NOT EVER PURCHASE FROM BACKCOUNTRY AGAIN.

I tried to purchase an item on this website and when I checked the order status it was unable to be fufilled. So I checked my bank acct and realized they kept pulling out money until my acct was empty and the order could no longer be fulfilled. Almost $650 was pulled out of my acct without my authorization. After speaking to the rep from backcountry multiple times, they cancelled my 1 order and returned the 4 orders they pulled from my acct. That was yesterday. Today I looked on my acct and they did the same thing! Stay far away from this website. No discount is worth this. Stick with REI atleast theyre trustworthy.

I'm super disappointed in backcountry's shipping time. I ordered a tent on May 29th, it's now 8pm in June 16th and no tent in sight. The tracking number hasn't been updated since the 13th, so I have no idea where my package is. I'm scheduled to leave for my backpacking trip in 48 hours. If I don't receive my shelter as planned, I won't be able to go on the trip. I assumed backcountry was a reputable company and their shipping standards would be reputable as well. I wish I had done more research before ordering. Had I seen all the poor shipping reviews, I would not have ordered from them. I will not be ordering anything important from them in the future.

I posted earlier review as order confirmation
Was delayed, but rep was very professional & solved the problem. A glitch. Purchase
Is verifedd in transit with USPS. 4 stars. Thanks.