Backcountry

The worst experince of my life, i bought I bike, then I call after more than a week to see what is the status and they didn't know where my bike was, the I receive an email saying that 3 people check my bike and it was ready to be shipped, I contacted support and they blain on me their mistakes, finally they find my bike, I contact the sales representative because they offered free shipping and first time 20% off and nothing happened, long story short 5 business day shipment turned in to 1 month and 5 days... never ever will buy anything from here!

I had file a claim against Backcountry to get the refund. Never again buy from this seller! Item that I purchase had problem and return the item and never got the refund on the return. Backcountry keep saying return is being process, after multiple attempt resolve this issue, I finally contact the Credit card company to get the refund. Never again!

When you attack small business owners, take away jobs and cost people their life savings coupled with attempting to trademark OUR backcountry... that just calls for the worst ever rating known to man... may you RIP Backcountry.com because the only way out of this... make public amends with the people you've already screwed over, pay them back for all legal fees and rebranding fees, drop every other lawsuit, revoke your trademark to the word backcountry (stick to backcountry.com and a goat as your trademark if you so choose) and decide not to listen to lawyers, but your heart... we built you, we will tear you down... be a part of the community, don't attempt to be the dictatorship of it...

I placed an order paying the shipping for the following date as I was leaving in 2 days from that location. I was tracking the shipment and saw "Call Customer Service"
The customer service representative who answered the call told me they would not release the shipment and when I asked the reason, he responded: "the problem is we do not fell comfortable making business with you". I was astounded to hear this and requested clarification however he was adamant in his response. I am a businesswoman from Mexico who has conducted business with multiple companies in the States. I found this treatment utterly sexist and racist and I believe I deserve an apology. I feel total disgust!

Purchase made September 8,2023. I shopped backcountry.com's sale page and decided to buy
a few pair of ski pants/bib for myself and my kids. Order was placed, received, paid for, processed and was awaiting to be "packed".

I was advised "once the package ships, we will send an email with tracking information". The only email I received was stating that they cancelled my order.

They offered me 20% off a single item for the cancellation, but the pants I purchased are ALL on discount still (except the color that I ordered and that they cancelled).

This was an intentional bait and switch, and super cheap way to acquire all sorts of personal infomation about new customers. This "mistake was INTENTIONAL, WILLFUL, DELIBERATE and carefully thought out as a way to boost their marketing base of customers.

SCAM SCAM SCAM

They sent me the wrong item and refuse to send me my new one until after they receive the item they messed up by sending. I am in a time crunch and needed that jacket. Unbelievable. Never ordering from them again and I suggest no one does either :)

I bought some hunter boots and they got shipped out thought all was well, I check the delivery schedule and it states they were re shipped so I had to call the shipping company that was used and they stated they can't ship to a po box so they tried to contact backcountry who never responded, so my showed than got re shipped. My order was over 3 weeks late and the lady who helped me was okay not my favorite. But back country did not do a lot to help me or fix their mistake I just had to wait it out.

I love the selections at Backcountry, and have ordered from them for half a decade. Each time I order, they ship ground, when promising 2 day for over $50 in your order. I have never had less than $200 in my order but they repeatedly ship by UPS ground and I repeatedly get screwed by the items arriving days after they promise them. I just tried to purchase a $140 pair of shoes from them and the site didn't even give me the "chance" of shipping anything but "economy", when they promised "2 Day" on this purchase. I am so sick of this problem, I will never, and I mean never, order another thing from them. I rue the day I began ordering here when there are so many better options, from REI to Moosejaw, etc... all of which deliver what they promise.

Noticed wrong shipping address on my order within 2 hours or so after I placed it (my mistake). Called BC, "we'll fix it, no problem." Tracked with OnTrac next day, still wrong address. Called OnTrac, BC didn't change with us, but "We'll fix it." Called BC back to ensure they would press OnTrac... sure... we'll send email to person in charge of that. Next day (original delivery day), address still wrong... OnTrac said they'll fix and get to me on time. Later, no change... delivery pushed from Friday to Monday... BC and OnTrac "can do nothing". Don't count on these people.

Suppose to order from North face direct but it takes 4 to 7 days for them to ship Free so I googled and found Backcountry.com. Not only did I get cheaper North Face items ( got 20% off) but they assured me of Free 2 days shipping. Just want to say thank you to Backcountry, I placed my order last Sunday Nov. 15 and expected delivery by Nov. 18, got it today! 2 day shipping made it! Kudos to its customer service Candel for being so gracious and helpful. Yes, I will order from you again!

Terrible customer service. No real explanations on why order is canceled except saying "analytics team is uncomfortable processing order, sorry." And that was just from the live chat. A real person said the same thing. No explanation and I assume it is because my billing address is different from my shipping address but never confirmed. Never had an issue before. And most sites will state the billing and shipping must match. Nothing was clear. I do not feel comfortable supporting a company who gives the runaround and is not transparent with policies and explanations.

Backcountry.com used to be a reputable and decent company to buy from, unfortunately it has become less and less reputable and upright.

Backcountry.com and its sister site Steep&Cheap.com use very shady advertising methods on the sites, essentially being a bait and switch. Customer service is pretty bad and when attempts were made to bring up the bait and switch nonsense they were met with a resounding Millenial "whatever" and "meh".

Add in both sites are now selling goods that have decreased in quality and goods that are just overpriced versions of Walmart crap and the site(s) have become unworthy of spending your hard earned money. Ski this one and instead go to Gear, REI or other small and esoteric gear companies and websites/retailers.

I was a bit hesitant in ordering from all the bad reviews but Im glad I gave backcountry a shot. I brought a few items during their extra 20% sale. Shipping notifications was sent out within 2 days and I got the package the week following. Everything was neatly packaged and they threw in some stickers which my kid loved. Unfortunately I ended up having to return 2 of the items and I contacted the "Gearheads" to help me with it. I closed the chat by accident but the Will followed up with me via email to finish up with the return. I sent my package out via UPS and pretty much got my money refunded the following week. Very satisfied with them and I've placed a second order again since they had the extra 20 sale this past weekend^_^

Great shipping time and customer service. Always get full refunds, the bad reviews don't seem to add up to the service I've received. I guess if you return used items you won't get a full refund which makes sense.

DO NOT TRUST Backcountry or their related websites Competitive Cyclist, Dogfunk, Steep and Cheap etc. They will not stand by their promises. I bought an item, tried to return it and they refused saying that they have a right to change their returns policy after I made the purchase. They were also very rude.

Overpriced stuff because they claim to have superior service. Totally untrue. They will not live up to their promises. Do not buy from them. You have been warned.