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Dee C.

Contributor Level

Total Points
80

1 Review by Dee

  • Backcountry

1/6/19

I ordered 3 items and received free 2 day shipping. The tracking info from ontrac did not update to ship. Called ontrac and they said they never received the package. Called backcountry customer service. The lady on the phone, US based, apologized, marked the package as lost, and issued me a new package with 1 day air UPS delivery from VA to CA. Received the items as promised. Great customer service.

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