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It recently dawned upon me to verify my credit card statement to make sure that I had received a refund from for an item I returned months prior (after they sent it defective). Lo and behold, they had never returned my money, even though they originally said they did. After hours of talking to various customer reps that "didn't have the ability to communicate with each other (what?!)", a manager said "there must have been a glitch in accounting" and never returned my emails afterwards. I wonder how much money they never returned to unsuspecting customers. Crooks.
Olivier G.'s review of Backcountry earned 5 Very Helpful votes
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