business logo of Azzlee

Azzlee

azzlee.com
chic, casual womenAge 26-45, 46-60
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About the Business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Reviews Summary

Azzlee has a rating of 2.5 stars from 10,876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azzlee most frequently mention customer service, poor quality and return address. Azzlee ranks 27th among Women's Clothing sites.

service
4,004
value
117
shipping
124
returns
101
quality
348
This company does not typically respond to reviews

Instant Feedback

16,912 reviews
California
1 review
1 helpful vote
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The clothes seem to be of fairly good quality for the price, but sizing does not match the guides! Everything runs small. If you try to return or exchange sizes, they make it more than difficult to do so! They will not give a return address and if they end up providing that (after many communications), you return at your own expense and they will not guarantee a full refund! They offered $5 to keep the item!
Way too much time spent trying to negotiate a return/ exchange over email, with no satisfaction! Will never order from them again!

Date of experience: February 19, 2024
Texas
1 review
1 helpful vote
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Stay away
March 21, 2024

All arrived as ordered. I ordered my usual size but these are all cut very small compared to other stores. I had to send them all back, which cost me a fortune! Plus the refund subtracted their shipping costs to deliver the items. This is one of those Chinese rip offs that sell cheap goods under numerous different names. Do not ever order from any of them! I learned my lesson the hard way.

Date of experience: March 11, 2024
Illinois
1 review
0 helpful votes
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Never received
January 6, 2023

It has been months and my order of $200 still not received, nor money refunded. The order was placed in July 2022. I have attempted to contact through their website and e-mailed directly with no response. Can't speak for the quality of clothing as it still has not arrived.

Date of experience: December 7, 2022
California
1 review
3 helpful votes
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Lesson learned
June 16, 2022

Horrible experience. I ordered sizes that were larger then I wear and they were still too small... by several sizes. The material was cheap and poorly made. They didn't charge for shipping but returning items was a nightmare and cost me $33... I had to have approval to return items and they were reluctant and wanted me to send photo of body type... absolutely NOT. It took several emails to get return approval. Save yourself a lot of aggravation and don't order from them!

Date of experience: May 17, 2022
Canada
1 review
0 helpful votes
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Not at all as pictured!
May 15, 2024

Items are not even remotely as pictured. Very low quality. It has taken seven emails to the company for a full return on all items. They will not provide an address. Keep offering a discount. Absolutely fraudulent! 😢

Date of experience: May 13, 2024
Oklahoma
1 review
0 helpful votes
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Long overdue
April 5, 2024

I placed my order on 3/4/24….I expected to get my order in time for 4/1/24. Today is 3/26/24 and it has just shipped, minus 1 item. And I cancelled that one. When the other 2 arrive, I'm sending them back….sorry

Date of experience: March 26, 2024
New York
2 reviews
0 helpful votes
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I ordered a few tops, a dress and pants from this company. Sub par materials were used and although they look good online they looked awful when I received them. In addition, they would not accept a return after 30 days. That might be standard but high quality companies are generous with the time frame….not even store credit was offered. Beware!

Date of experience: May 4, 2024
New Mexico
1 review
0 helpful votes
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Full order not received
May 15, 2024

Ordered three items and only two items have been received. Quality of clothing is very cheap and shrunk after hand washing In cold water and line dried. Sent email to customer service regarding missing item and have had no reply. Will not order from this vendor again!

Date of experience: May 12, 2024
GB
1 review
0 helpful votes
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Misrepresentation
May 14, 2024

Product is nothing like the photos on the website. Poor quality fabric, different pattern to what is shown in pictures, overpriced and generally substandard. No options to return items for a refund within the parcel delivered. No notification my delivery was on its way. I will never order from this seller again.

Date of experience: May 4, 2024
Massachusetts
1 review
0 helpful votes
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Fabric rather thin; sizing didn't work for me
March 25, 2024
Updated review

It's the first time I've visited this site. I found it easy to navigate. I just hope the return policy is as easy - if I'm not pleased with the products. Maybe that should be more available for viewing. Now that I've received the products, I'm disappointed in how thin the fabrics are and moreover that the XL size didn't fit well. After reading several bad reviews of the return policy, I won't bother but won't buy from this online company again.

Date of experience: March 15, 2024
Azzlee S. Azzlee Rep
12 months ago

Dear Teresa,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: service@azzlee.com.
Best Regards,
Azzlee Support


It's the first time I've visited this site
February 24, 2024
Previous review

It's the first time I've visited this site. I found it easy to navigate. I just hope the return policy is as easy - if I'm not pleased with the products. Maybe that should be more available for viewing.

Date of experience: February 24, 2024
Colorado
1 review
0 helpful votes
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Don't buy their junk
January 5, 2024

You call this a sweatshirt?!? I have heavier tee shirts. Absolute junk.
Took three rounds of emails to return. Offered to let me keep it for 30% then 50% refund. Or return for full credit towards another purchase from them. Like I'd buy their junk again.

Date of experience: December 29, 2023
Alabama
1 review
1 helpful vote
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Very disappointed in this sham!
May 1, 2024

I ordered 2 blouses and one dress from super looking photos. They do not fit according to their charts and made of cheap umbrella fabric. I sent them back the next day after having to get a proper tracking number. Got a confirmation that they had received it but it might take up to a month to return my money if I ever receive it. Facebook should deal with these people before they scam everyone else because they will just change their name and scam again.

Date of experience: April 21, 2024
Washington
1 review
0 helpful votes
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Dress was too small in the shoulders
April 8, 2024

This dress was too tight in the shoulders, although according to the size chart, the small should have fit. I have had good responses from customer service and have chosen to receive a partial refund rather than pay for return shipping.

Date of experience: March 29, 2024
California
1 review
2 helpful votes
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This website's return policy is that you must email them to get directions for doing returns. I've waited 3 business days for a reply and still have no instructions. Some of my items did not fit and I was disappointed with the quality of one of the items. All items are made in China and do not look just like the photos. I'm disappointed with the lack of response from this company.

Date of experience: April 11, 2023
New Zealand
1 review
0 helpful votes
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Disappointed
November 7, 2023

Service of the two items sent was ok but sizing way out.
The dress that never arrived has not been refunded that's really bad and I will never recommend or buy from them again. Buyers beware is all I can say

Date of experience: October 31, 2023
North Carolina
1 review
0 helpful votes
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Disappointed
August 4, 2023

Love the color but style didn't look good on my thin frame. In the process of getting an exchange for something else. Customer Service is not readily available. Finally someone emailed back. Hopefully, they will work with me...

Date of experience: July 5, 2023
Missouri
2 reviews
0 helpful votes
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NO! NO! NO!
October 4, 2022

FRAUD. Won't take returns. Spent 2 weeks arguing with them via email. The "best" deal I could finally make with them was a $7 credit for a $40 dress. Their clothing is decent, but sizing is frequently wrong. Customer service will drive you **mad**! Not sending any more $ to dishonest China company.

Date of experience: October 4, 2022
Florida
1 review
0 helpful votes
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SIZING IS A GUESS BUT ITEMS ARE CUTE
October 19, 2023

Almost every item i got was too small even when i ordered 2 or 3 sizes larger than i typically wear. For this reason i won't reorder from them, which is unfortunate because they have really cute things.
Also no instruction on how to return items.

Date of experience: September 19, 2023
Australia
1 review
0 helpful votes
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Sad
October 9, 2023

Once they have your money, no communication unless you instigate it. Was offered a refund for the green top, but still not happened. Won't use or recommend. The wonderful reviews I read I suspect were false.

Date of experience: September 9, 2023
Australia
1 review
0 helpful votes
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Disappointed
December 1, 2022

Nothing fitted even though I ordered as per their size charts. Not good quality. Returns have to go to the US at your expense. Ended up getting refund for half the amount I paid which was all the items were worth anyway. Customer Service did reply quickly offering me a credit in lieu of returning goods. I would never order from them again.

Date of experience: November 1, 2022