business logo of Azzlee

Azzlee

azzlee.com
chic, casual womenAge 26-45, 46-60
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About the Business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Reviews Summary

Azzlee has a rating of 2.5 stars from 10,876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azzlee most frequently mention customer service, poor quality and return address. Azzlee ranks 27th among Women's Clothing sites.

service
4,004
value
117
shipping
124
returns
101
quality
348
This company does not typically respond to reviews

Instant Feedback

16,912 reviews
Australia
1 review
0 helpful votes
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Happy
August 6, 2022

Easy to order. Fits are accurate. I didn't receive notification when the parcel as posted. So a surprise when it arrived. Great fit happy with what I received. Hope my sister lives her birthday present.

Date of experience: August 6, 2022
Arizona
1 review
0 helpful votes
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Mixed to poor results
August 29, 2023
Updated review

Easy to order. Difficult to get updates on order status. Tracking link always just reads "in transit", but shows the label has been printed but item not yet received from shipper. Then suddenly it appears at my door two weeks + after ordering.

Date of experience: July 30, 2023

Easy site to navigate
July 9, 2023
Previous review

Easy site to navigate. All information clear and easy to find. Great selection.

Date of experience: July 9, 2023
Canada
1 review
0 helpful votes
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Would buy from them again.
August 11, 2022

Overall has been a good experience. I have had lots of online mistakes in purchases and have ended up losing money. These clothes fit as expected using the sizing guide and are made from quality fabric.

Date of experience: August 11, 2022
Colorado
1 review
0 helpful votes
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Overall experience
June 30, 2023

I'm still waiting for a communication as to how to return 2 of my items for full credit. I sent an e-mail days ago. Clothing looks much nicer and of higher quality in your ads. Did you let potential buyers know that hand washing is required?

Date of experience: May 31, 2023
Australia
1 review
0 helpful votes
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Excellent communication, products came quickly, very happy with this company, I was skeptical at first but the reviews were good, so ordered - all the garments fitted great, not one to send back!
A very pleasing result.

Date of experience: November 15, 2023
Australia
2 reviews
0 helpful votes
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Happy with my purchases
November 14, 2022

Easy to navigate website - love the clothes which are good value for money. Material is light and summery for Australian beaches - prompt response from customer service and delivery took about three weeks

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Somewhat satisfied
March 10, 2023

One product shrank even after following the care instructions so that was disappointing. Other products fine, though. Also paid for expedited service, but did not receive the order during the published expedited time. Took at least twice as long.

Date of experience: February 8, 2023
Missouri
1 review
5 helpful votes
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Pleased with my purchase.
June 22, 2022

I'm always apprehensive about ordering clothes online. Will it fit? What type of fabric is it? Will I get it? Overall I was happy with my purchase, the clothes are as represented in the photos and descriptions, just make sure you order according to your measurements not your customary size. Delivery did take a few days longer than stated.

Date of experience: June 22, 2022
Florida
2 reviews
2 helpful votes
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Information Please.
July 17, 2022
Updated review

Lovely choices, easy to find. Would have liked to know what fabric each was made from and a hip size on the long shirts. Never found Customer Service contact information or would have returned at least one item.

Date of experience: June 17, 2022

Lovely choices, easy to find
May 28, 2022
Previous review

Lovely choices, easy to find. Would have liked to know what fabric each was made from and a hip size on the long shirts.

Date of experience: May 28, 2022
Australia
1 review
1 helpful vote
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Happy with my choices
November 3, 2022

Orders are processed quickly. Delivery is great. Only one thing, sizes in shirts is not consistent. The first I ordered fitted perfectly then the next were a little tight. Because you are an online company making sizes the same regardless of style (tapering in at waist changes comfort) would be better for consumers and making happy safe choices.

Date of experience: November 3, 2022
Pennsylvania
1 review
0 helpful votes
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Clothes are nice just run small I think
January 28, 2024

Easy to order…didn't seem worth the hassle of sending the shirts back. When I looked into it seemed like they made it hard to return the items that did t fit so I will just donated them. Maybe not a great place to order clothes if you are plus size on top.

Date of experience: January 28, 2024
Georgia
1 review
3 helpful votes
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AZZLEE charged my account for something I never ordered! In fact, I have NEVER done business with them due to them being in China! Merrick Bank found "due to the fact that you have done business with them before, we feel the charge is correct." I have NEVER done business with them so #1. I will not pay Merrick and #2. I will go on every social media site out there and destroy this company! Even my postal carrier told me "they tried to scam my mother also." Do NOT buy anything from this company! EVER!

Date of experience: August 28, 2024
Georgia
1 review
0 helpful votes
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Missing Order
July 26, 2024

I ordered four shirts and spent $90, I received notifications that the package had shipped. The day it was to be delivered, I never got it. The package was NOT delivered to my house. It was delivered to someone else. Asslee had me contact USPS and place a claim on the missing package and I did. Post office called me stating sorry they lost my package. I then informed Asslee of that fact and asked to have to package reshipped or refund. I have been told by email from Asslee to take it up with USPS, they are not doing anything. Basically, I was blown off. I have never in my life heard of a company not resending the merchandise. So I'm out $90 and no shirts. Do NOT order from this company, god forbid your order gets lost!

Date of experience: July 26, 2024
Georgia
1 review
0 helpful votes
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Difficult Returns
May 6, 2023

The company advertises on Facebook "easy returns". I received a few items that don't fit and requested return information. I was sent an email asking for very detailed information about my returns, which I provided them. This is almost 4 days later and still no response on how to return these items.

Date of experience: April 6, 2023
Washington
1 review
0 helpful votes
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I ordered 2 items that did not fit well nor were they high quality. I have been emailing them for a week (as they say on the website) to find out how to return them. No response. Can't find a phone #. Will never order again.

Date of experience: May 3, 2023
Texas
2 reviews
0 helpful votes
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Sadly dissatisfied
April 22, 2024
Updated review

Really liked the blouses I bought from you. Ordered several more in larger size because they run a little small. Now new ones come and are smaller than first ones. Whoever is making the garments are sewing wrong size tags into them and cheating customers.

Date of experience: April 12, 2024

My shopping experience has been very good
November 20, 2023
Previous review

I will continue to purchase from Azzlee. I can not find colorful and flattering but simple designs anywhere else.

Date of experience: November 20, 2023
California
1 review
0 helpful votes
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Buyer Beware
April 14, 2023

I ordered six items, none fit well and I followed the instructions on the website requesting a return authorization. They emailed me back and asked if I'd like to keep the items if they refunded me 20%. I declined and asked for return instructions. They then offered me a 35% refund if I'd keep the items. I declined again and asked for return instructions. Crickets. I've emailed 3 more times and they haven't responded. The website (and their emails) are very clear that returns without authorization will not be accepted and no credit will be forthcoming. So they've got you over a barrel if they ignore you. I'm disputing the charge with PayPal. (When I received confirmation from PayPal of the submission of my dispute the company name was listed as "厦门跑步者电子商务有限公司", which translates to Xiamen Runner E-Commerce Co., Ltd., which is located in China.

Date of experience: March 15, 2023
Washington
1 review
32 helpful votes
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Poor quality, poor service
August 26, 2022

I ordered five shirts for my wife. They arrived late. The shirts were not the size I ordered and were of such poor quality with obvious defects. The defects included missing buttons, missing buttonholes, tears, snags, etc. in the fabrics and so on.

I'm getting the runaround trying to get a refund. They requested videos, pictures, notes from my mother, you name it. I'm going to have to resort to turning this into my credit card company as a dispute.

I strongly recommend you stay away from this company.

Date of experience: July 27, 2022
Missouri
1 review
0 helpful votes
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Do not order from this company, buyer beware!
March 15, 2024

My experience was horrible! My son is getting married next week and I ordered a dress to wear to the rehearsal dinner over 1 month ago. I actually ordered 2 sizes to be sure I would have the right fit. 3 days ago I got an email asking if I had received my order. Since I had not received the order I emailed them. They responded the next day saying both sizes were out of stock! Why did they take my money when I placed my order if these items were out of stock. Shame on them! Now, I'm a few days away from the wedding, no dress and ripped off because i paid for 2 dresses. Buyer beware!

Date of experience: March 5, 2024
Kentucky
1 review
0 helpful votes
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Azz
April 7, 2024

Not good. The dress color was wrong and way too big and I followed the size chart. Their return process is too difficult too many steps before they would send you a return label. They did try to offer other options such as in store gift card at a lesser value

Date of experience: April 7, 2024