business logo of Azzlee

Azzlee

azzlee.com
chic, casual womenAge 26-45, 46-60
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About the Business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Reviews Summary

Azzlee has a rating of 2.4 stars from 10,798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azzlee most frequently mention customer service, poor quality and return address. Azzlee ranks 21st among Women's Clothing sites.

service
3,987
value
117
shipping
124
returns
101
quality
347
This company does not typically respond to reviews

Instant Feedback

16,881 reviews
New Zealand
1 review
0 helpful votes
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Took a while.
January 2, 2023

Had to wait a while for my goods. One item was not in stock so the whole order was put on hold. Only found this out after I had contacted them. Customer service was good and replied quickly to my messages. The products I did receive I am very happy with.

Date of experience: December 3, 2022
New Jersey
1 review
0 helpful votes
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Delayed response
June 4, 2024

I received my order a few weeks ago, wrote an email as instructed to get instructions regarding return of order. Both tops were I'll fitting. Too small. Smaller than my usual size. I still haven't gotten return instructions.

Date of experience: June 4, 2024
Azzlee S. Azzlee Rep
11 months ago

Dear Birgitta,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Florida
1 review
0 helpful votes
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Save your money
May 17, 2023

Material is substandard. Pictures do not accurately show what you get material wise, pictures look great but quality is so poor. Return policy is not well advertised and although it says easy, not easy at all. I finally got a reply at my request for refund after four tries and filing concern with PayPal.

Date of experience: April 17, 2023
Ohio
1 review
0 helpful votes
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Terrible
June 19, 2023

The quality is terrible and customer service is terrible. No phone number and nobody answers my emails. I'm very upset that I ever ordered these shorts in the first place! What a waste of time and money. Looks like I'll have to keep them because nobody will answer me to tell me where to return them. :(

Date of experience: May 20, 2023
Tennessee
1 review
0 helpful votes
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I was so excited to find this website. Apparently, it's just a pretty picture to get you interested in giving them your credit card information. Still waiting on my refund of three dresses - one of which I received and two of which I never received. So disappointing and I'll not do the same again.

Date of experience: September 9, 2023
Minnesota
2 reviews
0 helpful votes
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Do not order from this seller
May 24, 2023

Items do not fit and I have sent TEN requests for return/refund instructions as indicated on their website.
They will not give that information.
They will only offer partial discount if you keep the worthless items.

Date of experience: April 24, 2023
Wisconsin
1 review
0 helpful votes
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Totally dissatisfied. Colors did not match on two pieces. Very cheap material. Have not received my refund yet. I followed directions as to how to get refund on returns. Nothing! Never order from this compAny again

Date of experience: August 20, 2023
Alabama
1 review
0 helpful votes
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ENOUGH BS
May 4, 2023

Despicable customer service. I repeatedly asked for the return address and continually received a runaround with everything & anything but the address. I purchased 3 items in good faith from this Company who obviously doesn't care that they've lost a customer.
They're asking for proof of purchase. Why? They've already asked for order number!

Date of experience: April 4, 2023
Connecticut
1 review
0 helpful votes
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Missing item
May 27, 2023

Woman Green Flower Printed Short Sleeve Round Neck Blouse was not in my package. Where is it? I am very disappointed, besides I did not receive my 20% discount. I ordered over $200.00 worth of merchandise!

Date of experience: April 27, 2023
Washington
1 review
0 helpful votes
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Priority shipping
May 15, 2024

The dresses came as advertised and I like them both. As for priority shipping, maybe I missed the details of how long priority shipping is but I paid an extra $20 for something that didn't arrive in time for my daughter's bridal shower. So I would not have used priority shipping if I would've known that wasn't going to make a difference. I thought a week would be enough time for priority so maybe just clarify that on your website how long priority shipping actually is compared to regular shipping so people are aware of the differences in time frames.

Date of experience: May 13, 2024
Nevada
1 review
0 helpful votes
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I will never order from them again
April 7, 2024

Supposedly 1 item was out of stock. Waited 3 weeks received an email did you receive your order? Because 1 item was out of stock we decided for a replacement. There was a price difference and they would cancel my order. Requested a refund. We will see if that happens. Customer service does not have a clue what they are doing.

Date of experience: March 28, 2024
California
1 review
0 helpful votes
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Happy
August 23, 2023

It was pretty easy but not all pics have front to back pics of Merchandise and I think this is important to see what you are buying since not buying in person also it would be nice if people who buy send pics with them wearing the items they buy for others to see better for sales

Date of experience: August 23, 2023
Missouri
1 review
0 helpful votes
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No products ever arrived
June 12, 2023

A month after placing the order I got an email about it. Replies that I've received nothing and never been given a notice the order shipped. I soon got notification of shipping, without all the products and no indication if those missing were on back order. Its's been a few days and the tracking link they sent still says the shipper hasn't received anything. Another week and I'll demand a full refund.

Date of experience: May 13, 2023
Washington
1 review
0 helpful votes
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Cute tops, sized small.
April 26, 2024
Updated review

I like the look of the tops, and after reading reviews, I went up 2 sizes. However they were still small around the hips even though the bust area was too big.
Also, unlike other reviews that said shipping was fast, I had the opposite experience.

Date of experience: April 16, 2024

Nice size range
April 1, 2024
Previous review

Nice size range

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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Vacation clothes!
May 21, 2022
Updated review

Lots of cute clothes- hope quality is as good as selection! That was my thought. Sadly overall I was very disappointed with my order. Generally I thought sizes ran smaller than size chart. Some items were not as described. Delivery took a long time.

Date of experience: April 21, 2022

Lots of cute clothes
April 1, 2022
Previous review

Lots of cute clothes- hope quality is as good as selection!

Date of experience: April 1, 2022
Australia
1 review
0 helpful votes
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Allison
October 10, 2022

All clothes were of good quality, some of the sizes however were smaller than i expected, 1 size 12 pants fit while another was very tight? Delivery was as promised, yet to see about the return of items and see how easy this is.

Date of experience: October 10, 2022
Georgia
1 review
0 helpful votes
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Azzlee Order
May 15, 2024

Returns are very time consuming and require too many emails to set it up. It would be nice to have a return label with the order… a one step process. I had to email a picture of my entire order to them (an order # did not suffice), go to the post office which was very inconvenient, get a tracking number, email the tracking number, wait for them to receive the package and tracking number…all before they would send me a refund.

Date of experience: May 6, 2024
California
1 review
0 helpful votes
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Bad mail system
June 28, 2023

Shipping was so expensive and the mail tracking did not give me any transparency to know when the items would arrive. I needed them for a special event so it was very inconvenient to be left waiting wondering if they would arrive on time.

Date of experience: May 29, 2023
Australia
1 review
0 helpful votes
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Clothing order.
November 20, 2022
Updated review

You have a really nice choice of clothes to choose from. They would have been better if they had been maybe a size larger but I am hoping to shed some weight, I'm certainly working on it. The delivery was very prompt, thank you!

Date of experience: November 20, 2022

You have a really nice choice of clothes to choose...
September 12, 2022
Previous review

You have a really nice choice of clothes to choose from. If they fit well I'll certainly buy again. I'm hoping to be able to wear them to two 70th birthday parties

Date of experience: September 12, 2022
Virginia
1 review
0 helpful votes
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Return experience
July 23, 2023

The return experience was terrible. I was given some bogus return address along with a number that you could not reach anyone at. It was all incorrect. Now, I am not able to get my item returned and receive a refund because it would cost more than what I spent. I also did not even receive an email back about the situation.

Date of experience: June 23, 2023