business logo of Azzlee

Azzlee

azzlee.com
chic, casual womenAge 26-45, 46-60
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About the Business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Reviews Summary

Azzlee has a rating of 2.6 stars from 10,876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azzlee most frequently mention customer service, poor quality and return address. Azzlee ranks 27th among Women's Clothing sites.

service
4,004
value
117
shipping
124
returns
101
quality
348
This company does not typically respond to reviews

Instant Feedback

16,912 reviews
Minnesota
1 review
0 helpful votes
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Not great.
October 14, 2023

Over a month before receiving partial order, one item missing. No packing slip or any info about missing item. Tried to look up tracking and no info. Items I did receive are fine, not great.
Won't order from this company again.

Date of experience: September 14, 2023
Minnesota
1 review
1 helpful vote
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Where's my order?
May 7, 2023

I am still waiting for my order that went in several weeks ago. I am still worried I lost about $100 ordering from them. If they arrive and if they are everything I was expecting (fit according to size chart as advertised, good material, etc.) I will happily write and upgrade my review, but so far, not impressed.

Date of experience: April 7, 2023
California
1 review
0 helpful votes
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All arrived correct
July 27, 2022

Sizes ordered from small to large, no confidence in size chart, hope they are correct. Fabric often not stated. Hope for cotton or linen. Need a narrative on why sizes so variable. After contacting customer service, bust size correct, but all are tight in shoulder.

Date of experience: July 27, 2022
Illinois
1 review
0 helpful votes
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Great customer service
May 3, 2022

Loved the products. Fast delivery.
Customer service contacted me to let me know an item was out of stock. They gave me a choice to pick something else or get a refund for that particular item. I chose the refund, and the money was promptly put back onto my credit card. I will definitely order from them again.

Date of experience: May 3, 2022
Azzlee S. Azzlee Rep
over a year old

Dear customer,

Thank you for choosing Azzlee! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

Best regards,

Azzlee Team

Maryland
2 reviews
0 helpful votes
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Quality of product.
April 15, 2022

The shopping and delivery were fine. However quality of the product was not very good and that is the chance one takes when using a new vendor. Unfortunately I find this to be true of many if the vendors on FB.

Date of experience: April 15, 2022
Australia
1 review
1 helpful vote
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DON'T BUY
November 29, 2023

Hands down the absolute worst clothing I have ever purchased. Bought quite a few things and they turned up looking nothing like the pictures, about 6 sizes too small and the fabric was absolutely horrible. They refuse to send me a shipping label and even after stating they are located in Australia they are actually located in the USA. They are saying I need to pay for return shipping but I can tell you that is NOT going to happen. Please do not buy from this company, it is cheap Chinese rubbish.

Date of experience: November 22, 2023
Australia
1 review
0 helpful votes
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Waiting to see what they wash up like
November 6, 2022
Updated review

Fit okay. Items look okay but I have read on other reviews that they shrink. I did measure my self and was pleased over all of the appearance for the money spent. If they shrink it will be a different story.

Date of experience: November 6, 2022

Easy to see garments easy shopping
October 17, 2022
Previous review

Easy to see garments easy shopping

Date of experience: October 17, 2022
New Zealand
1 review
0 helpful votes
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Excellent customer service
September 9, 2022

I had an issue with one or more items being out of stock but the communication with the customer services team was efficient and pleasant. My problem was resolved almost immediately and my order turned within a week afterwards. Extremely happy with both the service and products. I will definitely be using this site again

Date of experience: September 9, 2022
Iowa
1 review
0 helpful votes
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Easy to shop and plenty to choose from
June 20, 2023

It is easy to shop through the choices. I wish there were better photos, some of the choices have more than one photo but most do not. When scrolling through the pics, it's just the same pic multiple times. Bigger problem is the size not being consistent with normal sizing for clothing in the U.S.

Date of experience: May 21, 2023
Florida
1 review
0 helpful votes
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Return
May 23, 2024

Your return policy is not very clear. I still do not know how to return what I ordered. It doesn't give any return information on the last thing I received from you. I don't know where to send the return nor do I have a return slip of some kind.

Date of experience: May 23, 2024
Azzlee S. Azzlee Rep
12 months ago

Dear Lanore,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!

Colorado
1 review
0 helpful votes
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Run from-don't buy from Azlee
August 5, 2023

This company is a scammer, don't buy from them. When you ask to return for refund they offer credit instead to buy more garbage- no good. Very disappointed because the style in the photos are just what I'm looking to buy.

Date of experience: July 6, 2023
District of Columbia
1 review
0 helpful votes
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Great if you aren't in a hurry
May 13, 2023

Easy ordering, everything fit true to size. However, it was two weeks before I received a shipping notification and three weeks before the clothes arrived, so if you need anything to arrive quickly, this may not be the source for you.

Date of experience: May 13, 2023
Arizona
1 review
0 helpful votes
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Greet product but..
July 3, 2022

The product feels and looks great but the fit is just not right. 3 out of the 4 things o ordered don't fit correctly. I suggest ordering two sizes up in the shirts ( no stretch) but only if you have a little more on top and also in the shorts. The rise was too short

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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Poor service
March 24, 2024

I think the materials used are flimsy. They must have a great photographer to make them look so good. Plus the only way I knew they had received my order was when a charge popped up my computer that the money was charged. After two months not receiving items, I was going to dispute with my credit card, but they finally arrived. I would return them but I know it would be a hassle.

Date of experience: March 14, 2024
North Carolina
1 review
0 helpful votes
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Responsive Customer Service
June 5, 2024

I made an inquiry about not receiving an order within the expected timeframe. I received an immediate response from customer service. I then received another immediate response to another question I asked. Asynchronous, responsive replies with follow-ups are not the norm in online retail. Azzlee was a pleasant and welcome exception.

Date of experience: June 5, 2024
Australia
1 review
0 helpful votes
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Not all the clothing I ordered was delivered, when I emailed to ask why the response back was the item was out of stock.
That's ok, I asked if I could purchase something else for the same price as they had already deducted the amount from my credit card, finally got a reply back with it will cost another $12.00. I questioned why but have not had a reply back.
Disappointed as I have purchased their clothing before and been very happy with the quality just not the customer service.

Date of experience: April 20, 2024
Australia
1 review
0 helpful votes
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Bad experience - not recommended
November 14, 2023

I ordered - and paid for - 4 pairs of hand-knitted gloves. The quality is very bad and threads are already loose. Also, I only received 2 pairs. After my enquiry I was told they are not available anymore. The answer was written in bad English, but I will try to respond - do not expect much though. I should have read the reviews before purchase!

Date of experience: November 7, 2023
Nevada
1 review
0 helpful votes
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Never received
May 18, 2023

I would love to rate your products but I have never received my order. The tracking company you use is awful. It doesn't update.
I don't think I will order from your company again. The clothes I ordered were for a trip but they didn't arrive in time. Ordered over a month before the trip!
Email responses from customer service were several days.
Just overall very disappointed and will try for a refund but given the response time for questions, I can't see this happening fast if at all.

Date of experience: April 18, 2023
California
1 review
0 helpful votes
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Very delayed - was not informed in a time way
May 15, 2024
Updated review

Took way too long to be delivered. I was not informed that one item was not available until I checked on the shipment which delayed delivery even more. These were for a friend who had knee surgery and now may not need them. I think I will need to return.

Date of experience: May 6, 2024

Easy to order items
April 19, 2024
Previous review

Easy to order items

Date of experience: April 9, 2024
Washington
1 review
5 helpful votes
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Return policy
July 29, 2022

Return policy is awful. Customers should be told you can hold them hostage as you don't put packing info in the purchase package, then you have to find all sorts for hidden customer service rules and then tracking info or you won't get your money back. I am sure I will never order anything else and even now after all of the steps I have taken I am not sure I will see the refund.

Date of experience: June 29, 2022