business logo of Azzlee

Azzlee

azzlee.com
chic, casual womenAge 26-45, 46-60
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About the Business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Reviews Summary

Azzlee has a rating of 2.6 stars from 10,876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azzlee most frequently mention customer service, poor quality and return address. Azzlee ranks 27th among Women's Clothing sites.

service
4,004
value
117
shipping
124
returns
101
quality
348
This company does not typically respond to reviews

Instant Feedback

16,912 reviews
Australia
1 review
1 helpful vote
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Very poor service
January 27, 2023

I purchased three items. The two shirts were both supposed to be large. One wouldn't even fit over my head. The pants did not look like the advertising material and were cheap cotton - very poor quality. The consultant I complained to kept arguing the point even though I sent photos and information - she kept bargaining me down so I got about half of what I paid because I got sick of her arguing and bargaining. The shirt was synthetic and feels awful apart from being too small.

Date of experience: December 28, 2022
Kentucky
1 review
2 helpful votes
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First time buyer
May 29, 2022

I am pleasantly surprised at the customer service, they kept in touch with me concerning my order, gave me the option to either ship am item that was unavailable or to cancel it. Quick refund. Even checked back to see if I got my items. The tshirts I got were very nice quality fabric, washed very well & the fabric is so soft. True to size. I'll certainly be ordering again

Date of experience: May 29, 2022
Hawaii
1 review
0 helpful votes
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First time order. Azlee size chart was not followed as specified in catalog. Catalog said Blouses ran smaller, so my Medium should have been a Large sent to me for Both Blouses when I ordered. Please correct!

Date of experience: April 12, 2024
New York
1 review
0 helpful votes
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Disappointed and dissatisfied
May 12, 2023

The shipping took a month as opposed to the 3 to 5 days advertised.

The items received do not match the materials photographed on the website. One item set is a 100% polyester, on the site picture it's noticeably cotton, which is why I purchased it.

Customer service is deplorable, package arrived with no invoice, no return slip….no thank you for your purchase, nothing.

What a SCAM!

Date of experience: April 12, 2023
Canada
1 review
4 helpful votes
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The top is far shorter than size chart shows, even with their variance claim. I have been going back and forth for over a month they ask me to measure then remeasure then say the same as the start. All I manage to get is 30% off. I can't actually return the item without being out of pocket to pay to get it shipped back. The time I and their CSA have spent on this is far more than the cost it would have taken them to actually cough up a label. Shop at your own risk!

Date of experience: March 23, 2023
Texas
1 review
0 helpful votes
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Awesome Looking Clothes
April 19, 2023

This is my first time purchasing shirts from this site. Although I do love what is offered, I hate that they are all made in China. I searched the website trying to find out this information with no luck. Won't be buying anything from them again.

Date of experience: April 19, 2023
Florida
1 review
0 helpful votes
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Not satisfied with sizing
May 19, 2023

I need to return both items as they are to short and too snug. I ordered size I would normally order. It has taken many attempts to communicate with this company about a return. Good quality clothes, just didn't fit me right.

Date of experience: April 19, 2023
Louisiana
2 reviews
0 helpful votes
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Too expensive to ship back
June 13, 2022

In addition to the 9.99 shipping and handling fee it costs $7 plus to ship it back to them for a return, so basically I'm spending all that money just to have tried the shirts on. I won't be ordering clothes online again without free shipping.

Date of experience: May 14, 2022
North Carolina
1 review
1 helpful vote
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Wonderful customer service!
July 27, 2023

I contacted Customer Service via email to check on delivery as it took longer than I thought it would. Both times they responded right away and were extremely helpful. The dresses arrived and two didn't fit. Customer Service again responded right away and gave several options for returns/refunds. While not the most generous or convenient return policy, I appreciate their willingness to work with me.

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Disappointed
June 28, 2023

Nothing delivered looked like the fabrics on the ads. Size of t-shirt not even close to advertised image. Tops are cheap and do not have a nice texture. I am not getting replies to my emails for the refund/return process you imposed.

Date of experience: May 29, 2023
Colorado
2 reviews
0 helpful votes
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Excuses Excuses
June 3, 2023

First, items I ordered were on back order, second, items are in the warehouse, order ready to prepare, then told items will be shipping, then shipped with a tracking number that doesn't go anywhere official, just back to their page. Original order said up to 8 business day, its now been over a month and still haven't received any part of my order.
Had to dispute for non receipt of order with my credit card co to get a refund.
Original order March 29,2023 still haven't received order May 4,2023.

Date of experience: May 4, 2023
Australia
1 review
0 helpful votes
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GOODS NOT AS DISPLACED ON WEBSITE
September 13, 2022

Disappointed in the product as discussed with the customer service. Also disappointed that the fine print expects you to return the goods if not suitable. USA post charge would have been $37 so had no choice but to keep them and accept the refund credit offered.

Date of experience: August 14, 2022
Illinois
4 reviews
0 helpful votes
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What a disaster!
May 23, 2024
Updated review

After being billed to cc February 12, ordered in January. I received an email a one point making certain of delivery - which I didn't receive. No credit was given to correct non receipt. Ultimately I did get the merchandise until April 30. The merchandise was not as expected. I want to return. There is no phone email, or address to which to send it.

Date of experience: May 23, 2024
Azzlee S. Azzlee Rep
12 months ago

Dear Lanora,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: service@azzlee.com. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!


Unique merchadise, thanks for a selectioln
February 12, 2024
Previous review

Unique merchadise, thanks for a selectioln. Waiting now to see the quality of the fabrics.

Date of experience: February 12, 2024
Ohio
1 review
0 helpful votes
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DO NOT PURCHASE FROM THEM
May 19, 2023

I bought 5 pieces, and am trying to return all of them. All very cheaply made - don't fit bodies well; cheap material. Just all-around poorly made.

In addition, I've been trying to contact them for 6 days to return the items, with no response. Their return policy is within 30 days - so taking 6+ days to even both responding to a return query (which you are required to email before returning items) is pretty problematic.

Date of experience: April 19, 2023
Colorado
1 review
0 helpful votes
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Save your money!
September 3, 2023

These clothes are cheaply made, both in quality of fabric and workmanship. They took nearly 6 weeks to arrive. The sizes are inconsistent. The only good thing to say is that the web site is nice. There's nothing nice about the product. Shop at T.J.Max or Marshals and see, feel what you're getting.

Date of experience: August 4, 2023
New Zealand
1 review
0 helpful votes
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Poor
October 14, 2023

Really disappointed and gutted to be honest. Procrastinated about buying for so long as garments not physically sited, but loved the look from the online photos so went ahead with the order being very careful to make sure measurements were correct.
Will be just giving 5 of the 7 garments ordered to the second hand shop.

Date of experience: October 14, 2023
GB
1 review
0 helpful votes
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Mixed Blessings
August 10, 2022

The cotton pants were such a good fit I ordered 2 more pairs. I did not receive the yellow cotton round neck shirt with buttons, so cannot comment on its quality. I am still hopeful it will be delivered. As I said in my review the sunflower blouse was too tight in the upper arms. I guess pants only from now on.

Date of experience: July 11, 2022
Michigan
1 review
0 helpful votes
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No delivery
July 4, 2023

I can only do my experience based on communications. I ordered in early May with a 3-5 day processing. Three weeks later and it still shows as processing, a shipping label was created on May 29 which was when I questioned the timing.

Even after email asking how delivery was and to wait 24-48 hours there is no change in shipping status.

Date of experience: June 4, 2023
New Zealand
1 review
0 helpful votes
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It has been quite the mission to sort out my mistake. I checked the cost of return postage & it worked out the same price as a new sweater. However Rita has been very good with her communications, unfortunately the web site she gave me does not give the opportunity to finalise the exchange. So I'm still waiting to get this sorted.

Date of experience: August 1, 2023
Texas
1 review
0 helpful votes
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Not a good company
May 11, 2023

I would never order from these people again. I should have done my research before ordering and seen what others had written. You basically can NOT return anything to them. I wrote 3 emails till finally got a response.They still would not give me a return address. Finally they do a deal with you which is horrible but I ended up taking it because I was tired of dealing with them. I will in turn sell them to someone since they have not ever been worn. The customer service is HORRIBLE. Do your research before ordering anything from them.

Date of experience: April 11, 2023