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AzazieReviews 101

azazie.com
bridal, evening & party men, womenAge 19-25, 26-45
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From the business

Azazie is an online retailer specializing in affordable, customizable formal wear, particularly bridesmaid dresses and wedding attire. With a focus on inclusivity and a wide range of sizes, Azazie empowers customers to create their ideal look for special occasions through an innovative and user-friendly shopping experience.


azazie.com
+1 618-742-3059
USA
Founded in 2014
Clothing item from AzazieFashion apparel by AzazieMerchandise from Azazie clothing lineAzazie fashion product

Business Highlights

General

Year Founded: 2014
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $4.95 - $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $139

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, undamaged, clean, free of lint and hair, and in their original condition with tags still attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: bridal, evening & party
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: contact form, form, email
Support Phone: +1 618-742-3059
Support Email: customerservice@azazie.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Cash App
Buy Now Pay Later: Klarna, Afterpay

How would you rate Azazie?
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Azazie Reviews Summary

Azazie has a rating of 3 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azazie most frequently mention and customer service. Azazie ranks 29th among Wedding Dresses sites.

service
52
value
52
shipping
52
returns
38
quality
51
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New York
1 review
1 helpful vote
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Affordable and stylish dresses
July 19, 2022

I've been in 3 weddings this year that have all used Azazie for their bridesmaid dresses and it has been a huge relief to not spend a fortune on a dress. I used the custom fit option and have been satisfied with each dress and the customer service I've received. There are a ton of style and color options! The quality is just okay (had a strap break) but perfect for wearing once for a wedding and spending around $90-$140.

Date of experience: July 19, 2022
Jeff C. Azazie Rep
over a year old

Hello Nicole, thank you for the wonderful review. We appreciate you taking the time to write it and share your beautiful pictures. Have a wonderful day!

New Jersey
1 review
1 helpful vote
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I bought a bridesmaids dress and inspected it upon arrival as suggested by the company. However when I went to go get it altered the seamstress noticed that the seam near the slit was ripped underneath and it made the dress look punchy. It's not some thing that I would've been able to say myself. I thought the dress looks fancy because it needed to be altered but the seamstress was going to charge me to fix it. I contacted Azazie and they said because I didn't contact them within 30 days there was nothing they could do. I understand that's their policy but I did inspect the dress and then was informed that it was damaged and now I can't wear it and they won't do anything to rectify it. I tried to call customer service but every time I called the call drops and I'm not even able to reach them. I'm going to have to buy a whole new dress in a different style because this was so poorly made. How do you send a damaged dress?

Date of experience: July 18, 2022
Jeff C. Azazie Rep
over a year old

Hello Jennifer,
Thank you for your feedback. We would like to look into this more as there have been instances where a seamstresses fabricated issues in an effort to increase expenses as the internals of special occasion dresses are not as beautiful as the outside. We are having one of our top Stylists reach out to you to discuss options we have and to confirm if there are any issues that need addressing. Thank you, Azazie Management.

Texas
1 review
1 helpful vote
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Beautiful workmanship
July 16, 2022

I bought a Mother of the Bride Dress for my daughters wedding. I was taken by the beautiful workmanship of the dress. It's a gorgeous gown. I was extremely impressed and went back to look at other dresses. I chose one I'll wear in Vegas, although I just bought it because I fell in love with it. Highly recommend this website. Quality items sold here. Price is excellent.

Date of experience: July 14, 2022
Jeff C. Azazie Rep
over a year old

Hello Kasey, thank you so much for taking the time to share your experience and providing the beautiful photos! Have a wonderful day.

New York
1 review
1 helpful vote
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I bought a dress for my daughter's prom. Dust rose color is very pretty and the fit is perfect. My daughter was very happy and received tons of compliments.

Date of experience: July 10, 2022
Jeff C. Azazie Rep
over a year old

Thank you for sharing Mindy. We appreciate you taking your time to write a review and are so happy to year your daughter loved the dress.

Maryland
1 review
1 helpful vote
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I have only received phenomenal service and quality products from Azazie, I recommend the website to everyone! I've ordered many bridesmaids dresses from there. The quality is amazing and the price is absolutely reasonable. They have such a wide selection with so many amazing choices. I love that you can get your dress custom sized, which I've always done and I've never needed to get it readjusted elsewhere. I also love that you can order try-on dresses, which is what I did when I was picking out my wedding dress (that I also ordered from there). I was in love with every dress I tried on - so was my mom and sister. It was hard to pick just one! They were all so great. I don't have a single bad thing to say about Azazie, like I said before I recommend it the website to everyone!

Date of experience: July 8, 2022
Georgia
1 review
0 helpful votes
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Great and beautiful dresses
July 5, 2022

I love using azazie when picking out the bridesmaid dress for my sisters wedding! I loved how you could sort the dresses by style and how they were made. It made buying the dress a little easier would definitely recommend.

Date of experience: July 5, 2022
New York
1 review
2 helpful votes
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Unacceptable return policy
July 4, 2022

Do not buy from this company. Took over a month to receive my order, slow customer service when I tried to call and cancel it, and I was charged over $100 to return dresses that I didn't even try on due to the delayed shipping.

Date of experience: July 4, 2022
Jeff C. Azazie Rep
over a year old

Hi Kaitlin,
We looked into your review and we do see this was the second time you purchased from us. Our process and delivery windows have not changed since your first purchase in 2021. As a Made-to-Order company, we did need time to create the dresses you ordered and we did provide a delivery window for you at checkout. Despite it being the busy season, our team was able to get your dresses to you a week before the start of your delivery window.
I am so sorry that there was some confusion about our Refund policy, as we do encourage and require customers to review this policy before ordering. As a company, we care about the environment and keeping costs low, so restocking fees are necessary to discourage ordering more than needed with the idea returning what is not.

Maryland
1 review
1 helpful vote
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Perfect Dress
June 26, 2022

I ordered this dress for a wedding. The color was perfect. The size guide was easy for me to get my perfect size. Ordering was easy and shipping was fast. I added the garment bag to my order. The dress wasn't too heavy to wear all day. It was easy to dance in. And a dress I could wear again.

Date of experience: June 26, 2022
Jeff C. Azazie Rep
over a year old

Thank you for taking the time to write your review Kristin. We really appreciate you sharing your experience and so happy to hear it was a great one. Have a wonderful day!

Virginia
0 reviews
1 helpful vote
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Amazing price for this beautiful dress!
June 26, 2022

I bought this dress in Ready-To-Ship items. The price is insanely cheap for the quality and the design. This dress is comfortable and I cannot wait to wear it as a formal wedding guest!

Date of experience: June 25, 2022
California
1 review
0 helpful votes
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I am so happy to have found a site that let's you try on a dress before you buy it. For just a small fee, you can try the dress on. Everything they send you is set up for you to send back. Just drop it off to the nearest FedEx drop off. Perfect to say yes yo your perfect dress!

Date of experience: June 15, 2022
Jeff C. Azazie Rep
over a year old

Hello Yumi, thank you for taking the time to share your experience. We are so happy to hear you were able to utilize our Try On program and find a dress you love. Best wishes, Azazie Management.

New York
1 review
0 helpful votes
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I will be ordering my mother of the groom dress from Azazie. The try-on at home feature is great so you can try on several different dresses and sizes to find the perfect dress and fit. It's also nice they do custom sizing at no extra cost since I'm in between sizes. Can't wait to show off my beautiful dress at the wedding!

Date of experience: June 7, 2022
Jeff C. Azazie Rep
over a year old

Hello Anne,
Thank you for sharing your experience. We love to see such remarks as they motivate our teams to continue to provide the best experience and products we can.

Illinois
3 reviews
5 helpful votes
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Wonderful to Work With
June 4, 2022

I had my bridesmaids order from this company at the beginning of 2020 for our June wedding. When the pandemic hit we were told that they would have issues sending out the dresses due to short staffing for quarantine. However the entire time the customer service was fantastic, and kept us completely in the loop, and still ended up delivering before the expected delivery date. I have since ordered from them several times and I cannot recommend this company enough. Their dresses are well sewn, well structured, and easy to care for. Absolutely love working with them.

Date of experience: June 3, 2022
New York
1 review
2 helpful votes
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Stained dress
May 24, 2022

Paid $30 for expedited shipping. Still waited 4 weeks for the dress and it arrived with stains on it! Horrible run around with customer service! You

Date of experience: May 24, 2022
Jeff C. Azazie Rep
over a year old

Hello Regine, I have found your ticket and working with the team. Normally I side with my team as they usually go above and beyond but in this case we dropped the ball and am working with the Supervisors to make this right. You will receive an update today.

New York
1 review
0 helpful votes
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Thanks for the amazing support, both chat and phone ones, I was freaking out, but they got to sent and get the approval of my request to the production team, I was lucky since it had been only one day the status of my order changed in the system. I hope everything will be fine with the new measurements so I can keep the 5 stars! :)

Date of experience: May 16, 2022
Jeff C. Azazie Rep
over a year old

Hello Camila, thank you for sharing and updating your review. By the time I saw the first and was surprised as our CS team is usually on top of issues I was happy to see your update. We are happy everything has been resolved to your satisfaction. Have a great day!

Oregon
1 review
1 helpful vote
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I loved my experience ordering try-on dresses for my bridesmaids through Azazie! They shipped quickly and the quality was amazing! We tried on dresses fairly early (my wedding is in 14 months) but we intend to buy from Azazie when the time comes! I have everyone's favorite color, style and size written down! Thanks to Azazie for a great experience!

(PS the middle gold dress was just there as a place holder, I think I want to put one more light color in my lineup)

Date of experience: April 22, 2022
Jeff C. Azazie Rep
over a year old

Thank you Khali, we love the photo and you taking the time to write such a wonderful review. We appreciate all feedback but do love hearing and seeing such a wonderful experience. Have a wonderful day and event!

Canada
1 review
0 helpful votes
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Great flow and fit
April 23, 2022

It was absolutely great fit and arrived earlier than date provided. Material and flow of dress is exactly as shown in photos.

Date of experience: April 20, 2022
Jeff C. Azazie Rep
over a year old

Thank you for sharing AR, we always appreciate feedback and are so happy to hear you have a lovely experience. Best wishes!

GB
3 reviews
0 helpful votes
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Satisfied
April 19, 2022

Happy that have chosen azazie this time and never regreted. Def gonna be back wit my next order. Thnaks

Date of experience: April 19, 2022
Washington
1 review
0 helpful votes
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I was hesitant at first due to there not being a try on option since the dress was so new, but I'm glad I did.
The dress arrived a few days early, which I was happy with. The sleeves are a little tight at the shoulders, but I have broad shoulders so that's not Azazies fault, though shoulder width options for custom sizing would be nice. The bust is also a bit loose, but not a big deal, it can be altered.
Otherwise the dress is perfect. I'd definitely order a custom dress from Azazie again.

Date of experience: April 17, 2022
California
1 review
0 helpful votes
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Hassle free process
April 17, 2022

Very easy and convenient way of buying special occasions gowns. It eliminates the hassle of driving to several places to try on gowns as you can do it at the comfort of your home. The selection of styles are amazing and true to size. The prices are affordable especially when you want your sizes customized. Loved it!

Date of experience: April 15, 2022
Pennsylvania
1 review
0 helpful votes
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Nice Quality
April 15, 2022

I used Azazie's Try at Home option and got 4 dresses and paid $10 each to try on. It was worth it to me to find the one I wanted. The price of the dress was very reasonable, and quality is good for the price. I did end up choosing one of the dresses I tried on but got it in a different color. I also got all 4 dresses in different colors to see which one I liked the best.

Date of experience: April 15, 2022