Azazie is an online retailer specializing in affordable, customizable formal wear, particularly bridesmaid dresses and wedding attire. With a focus on inclusivity and a wide range of sizes, Azazie empowers customers to create their ideal look for special occasions through an innovative and user-friendly shopping experience.
Azazie has a rating of 2.4 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azazie most frequently mention and customer service. Azazie ranks 37th among Wedding Dresses sites.
After checking all the typical prom dress stores and sites and not finding anything I really loved I found Azazie. I ended up getting what was technically a bridesmaid dress but it was awesome and cost about half the amount I was looking to spend so I saved quite a bit.
Pro tip: They have a whole section of dresses that have pockets!
I have only received phenomenal service and quality products from Azazie, I recommend the website to everyone! I've ordered many bridesmaids dresses from there. The quality is amazing and the price is absolutely reasonable. They have such a wide selection with so many amazing choices. I love that you can get your dress custom sized, which I've always done and I've never needed to get it readjusted elsewhere. I also love that you can order try-on dresses, which is what I did when I was picking out my wedding dress (that I also ordered from there). I was in love with every dress I tried on - so was my mom and sister. It was hard to pick just one! They were all so great. I don't have a single bad thing to say about Azazie, like I said before I recommend it the website to everyone!
My daughter turned me on to Azazie when she was looking for her wedding dress. I was so surprised to see so many beautiful dresses, for every occasion. The convenience of trying the dresses before you buy is one of the best things they offer. To put the cherry on top, they can actually custom fit them to you. Did I forget, they also have for men and they can match your colors to the ties, bows, etc.
Azazie did a wonderful job on my bridesmaid dresses. We received them in about 4 weeks and were impressed by the quality. I ordered a dress from Bjs Bridal and received the wrong color and counterfeit fabric. When I reached out to Bjs Bridal for a return they did not reply to any of my requests. Avoid them at all costs.
Thank goodness for Azazie! They saved the day.
Hello Allison, we are sorry to hear about your experience before Azazie but thank you for the wonderful review. We are so happy we could be part of your event and again thank you for the kind words. Have a wonderful day!
Very easy and convenient way of buying special occasions gowns. It eliminates the hassle of driving to several places to try on gowns as you can do it at the comfort of your home. The selection of styles are amazing and true to size. The prices are affordable especially when you want your sizes customized. Loved it!
I was hesitant at first due to there not being a try on option since the dress was so new, but I'm glad I did.
The dress arrived a few days early, which I was happy with. The sleeves are a little tight at the shoulders, but I have broad shoulders so that's not Azazies fault, though shoulder width options for custom sizing would be nice. The bust is also a bit loose, but not a big deal, it can be altered.
Otherwise the dress is perfect. I'd definitely order a custom dress from Azazie again.
Just received the dress I ordered from Azazie. I did the custom measurements, which is a free option. The dress arrived two weeks before it was scheduled, it fits like a glove. You are warned by the company that you may need to have adjustments made but this will not be required for this dress.
I will also share that when I was about to this order I did a live chat and Brandi was very helpful and knowledgeable about the system for measuring.
Hello Cheryl, thank you so much for taking the time to write such a wonderful review and sharing the photograph. You wear it well and look amazing. I will also be sure to share your feedback with Brandi. Have a wonderful day!
The quality of these dresses are amazing and so beautiful. I was hesitant at first to order a try on dress and when it finally arrived, I was shocked. I placed an order for a wedding dress that same day and I can not wait to get it and wear it on my big day!
Hello Elena,
We thank you for that wonderful review. We are happy you gave us a chance to prove ourselves. It's understandable many brides and bridesmaids hesitate as we are online only which keep our costs low but does not impact our quality. We wish you a wonderful event. Thank you Azazie Management.
One of my bridesmaids bought a dress before the other two in my wedding party. Shortly after she bought hers, they discontinued that color, then refused to refund the money for the dress that could no longer be used. There was no warning that the color was going to be discontinued, so there was no way to plan ahead. After reaching out to the company, they would not let her return the brand new dress or refund the money for that dress. I HIGH recommend you find another site to get your dresses off, unless you want the chance that your bridesmaids will have to wear different colors.
Hello Felicia, this is incorrect. Your dress was not accepted for return because the dress was received over 130 days ago, well outside the 30 day return window. The dress was ordered in August 2022, received in September 2022. The color Red was retired in December 2022 and our site was well as our KB under the Retiring Colors and Styles article was updated to reflect this in November 2022. Your bridesmaid reached out in January 2023. The team did offer great solutions to help you including finding a dress from our Try-On program at a steep discount in the color needed or 10% off a new dress. Both were refused. We are sorry we could not come to a resolution and we do our best to be honest and provide clear updates to our customers and ask they do the same. Thank you Azazie Management.
I recently got a dress for a wedding I am in and I am nursing. I loved that I was able to select through a TON of options to find nursing friendly ones. Also when the dresses came they were all well made and the material (I chose chiffon was great). Lastly - there's lots of options with pockets too, a big plus for a nursing mom!
I loved getting my bridesmaid dress from Azazie! I found their sizing chart super helpful and my dress didn't require much for alterations. The dress was super comfy and I got lots of compliments on it!
Thank you for the wonderful review Hannah and the beautiful photo. Have a great day!
I bought a bridesmaids dress and inspected it upon arrival as suggested by the company. However when I went to go get it altered the seamstress noticed that the seam near the slit was ripped underneath and it made the dress look punchy. It's not some thing that I would've been able to say myself. I thought the dress looks fancy because it needed to be altered but the seamstress was going to charge me to fix it. I contacted Azazie and they said because I didn't contact them within 30 days there was nothing they could do. I understand that's their policy but I did inspect the dress and then was informed that it was damaged and now I can't wear it and they won't do anything to rectify it. I tried to call customer service but every time I called the call drops and I'm not even able to reach them. I'm going to have to buy a whole new dress in a different style because this was so poorly made. How do you send a damaged dress?
Hello Jennifer,
Thank you for your feedback. We would like to look into this more as there have been instances where a seamstresses fabricated issues in an effort to increase expenses as the internals of special occasion dresses are not as beautiful as the outside. We are having one of our top Stylists reach out to you to discuss options we have and to confirm if there are any issues that need addressing. Thank you, Azazie Management.
I cannot even believe how many hours and how much stress this company has cost me. Bear with me - my original order was lost in the mail, and they wouldn't answer my calls or emails. UPS wouldn't help, so I made a claim through my bank. I still had two other orders with Azazie pending at the time. A few days later, I get an email threatening me that if I don't cancel the claim with my bank, they will refuse to honor my other orders or refund them, essentially holding my money hostage. They said if I did cancel they would work with me to resolve it. I was extremely scared, and nervous as these dresses were for both my sister and my best friend's weddings that are in a few months, both of which I am the maid of honor for. After I did what they asked and cancelled the claim, they still refused to give me my original money back, offering me a 10% discount on a future order instead for my troubles...unreal. They also refused to refund my two other orders even though I showed them proof from my bank that the original claim had been cancelled. Absolutely atrocious customer service, not to mention I am now down at least $300. AVOID THIS COMPANY AT ALL COSTS! Also - the dresses the other bridesmaids did get from there are horrible quality, so you are not missing out.
Dear Jess,
We're sorry to hear about the negative experience you had working with Azazie.
We want to clarify we did not refuse your refund, we initiated the refund process and were hindered by the chargeback that you filed with your bank. We show that your two other orders were refunded on 2/17. We apologize for any miscommunication that may have occurred.
We previously communicated that your original order ZZ0329342628 was delivered to the address provided on 1/6. We understand that you may not have received the package, but unfortunately, since the delivery was confirmed by the carrier, USPS, and you waited to contact us 25 days later on 1/31 we were unable to initiate an investigation or claim.
Additionally, filing a chargeback is never recommended and can cause a lot of problems for both the merchant and the customer. In this case, the chargeback not only added roadblocks to the refund process with our company but also with your financial institution.
Regarding the discount that was offered to you, we understand that this may not have been satisfactory.
We take all feedback seriously and will use this experience as an opportunity to improve our processes and customer service.
Regards, Azazie Management
Azazie processed the wrong refund amount, thus, shorting me money. "Customer service" refused to acknowledge the wrong refund amount. I will never shop with Azazie again. Do not support this company that is willing to swindle their customers.
Hello Vandy, I am sorry for the confusion. As the support team tried to explain, shipping costs are not refunded. You were refunded the correct amount, your item cost plus tax. Our return policy clearly state shipping is not refunded if an item is returned https://support.azazie.com/hc/en-us/articles/115005951206-What-is-your-return-policy-
I am so happy to have found a site that let's you try on a dress before you buy it. For just a small fee, you can try the dress on. Everything they send you is set up for you to send back. Just drop it off to the nearest FedEx drop off. Perfect to say yes yo your perfect dress!
Hello Yumi, thank you for taking the time to share your experience. We are so happy to hear you were able to utilize our Try On program and find a dress you love. Best wishes, Azazie Management.
I will be a bridesmaid in two weddings this spring and began to freak out knowing how expensive it is to be in a wedding. However, both of the brides picked Azazie as their company for bridesmaid dresses and I was stoked! I was able to get both dresses for under $200 in total and the original company we were going to pick was beyond that price for just one dress. The dress I order from Azazie fit me perfectly and am beyond excited for wedding season! Definitely will be using them for my wedding one day!
Thank you for taking the time to write this wonderful review Lexi. We are happy to hear the brides chose us and even happier you were excited about it :)
I have never ordered from Azazie before and my experience with their customer service has been stellar. I have had a lot of questions and have gone back-and-forth with the reps and each one has provided excellent and informative service. I have tried on seven dresses at home and the quality for all was amazing. I was pleasantly surprised.
Hello Treva, thank you for sharing your experience. We really appreciate you taking the time to do so and so call out our customer service team who works hard to provide you a great experience. We hope you have a wonderful day and thank you!
Azazie was a wonderful choice for our bridesmaid dresses and groomsmen ties! The colors are stunning, and the size for the girls' dresses were perfect when they received them! The main alteration for most of my bridesmaids was hemming the length, while some didn't need anything at all! Orders were timely as well! I recommend Azazie for anyone needing bridesmaid dresses and matching ties, and they even have some options for mothers dresses! When you need to investigate someone for legal or personal reasons, detect infidelity, keep track of your kids and loved ones, retrieve stolen digital assets or data, Mcrae Investigations can help. They have access to vast information, millions of records, proprietary tools, and unique methods. Tap in mcraespy at outlook dot com for a free consultation.
I've been a bridesmaid 9 times so I've had to buy thousands of dollars worth of dresses over the years. This was the first time that I actually really liked the dress and was happy with the price. $60 for a bridesmaid dress is such a relief as I've often had to pay 3x that amount. Definitely recommend to all the brides out there who don't want their friends to resent them! Being a bridesmaid shouldn't cost an arm and leg ;)
I got this dress for a STEAL & it fits like a glove. I was so surprised to find out it actually will fit better despite my measurements being bigger than their sizing guide. This was a clearance dress also, so I couldn't believe when I received it that it had ZERO flaws! And I received the order in less than a week. Beyond impressed with every part of this company!
Answer: Thank you for reaching out. I am so sorry it has taken time to reply but it was more difficult than it should have to reestablish our business account here. We have been experiencing delays on orders placed before January 27th and have been reaching out to those impacted with updated delivery windows. If shopping today our delivery windows are accurate but we are unable to expedite or rush any orders. We appreciate everyone's understanding during this unprecedented time.
Answer: Hello Sarah, we do recommend waiting till the dress is in stock to Try-On as you will not only incur a restocking fee but it is also worse for the environment ordering a made to order dress and returning it. If the dress is out of stock please utilize the, notify me option, as that informs our production team if we need to increase our Try-On supply. Our restocking fee structure is as follows. There is a fee of 5% for the first returned item and 10% for subsequently eligibly returned items. You can find this an all our policies in our FAQs https://support.azazie.com/hc/en-us Thank you and have a great day. For all other international customers, we charge a 10% restocking fee on returns of 3 or more of the above listed items within a 6-month period.
Answer: Hello Wendy, Other than taking the dress to a local drycleaner and have the pleats pressed the best at home way we've used to properly iron pleats are as follows. Follow these tips to iron pleats with ease: 1) Turn on your iron and set it to the appropriate setting for your fabric type. 2) Have your iron's sprayer filled or a spray bottle of water handy if needed to use during ironing. 3) Fold and/or arrange the pleats the way they are supposed to appear. As you hold them in place, you must iron over the arranged pleats beginning at the top of the pleat and working your way downward. For stubborn fabric, it may be necessary to pin the pleats in place. However, do not iron over the pins. Pull them out one at a time as you iron. Remember to iron in a top-to-bottom manner. 4) Another way to get a crisp finish is to separate the pleats and run the iron up the material hidden by the pleats. The pointy side of the iron should get up into the intersection of fabric that forms a V due to the pleat stitch. Then arrange the pleats they are supposed to appear and go through Step 3, so you can emphasize the intentional folds in the pleats with the iron. 5) When you are done ironing pleats, hang the item from its top to keep the pleats hanging straight. If you have any additional questions please don't hesitate to reach out to our customer service team. Details on how to do so can be found in our KB here. https://support.azazie.com/hc/en-us/articles/360026475311-Contact-Us
Answer: Hello Belle, For Canada we primarily use Canada Post for shipments. You can learn more about our shipping policies here https://support.azazie.com/hc/en-us/articles/360029726032-International-Shipping After an order is finished processing or being produced, it can take up to 10 business days for the package to be delivered. You will be given an estimated delivery window at checkout and emailed tracking details once it is officially on the way. You can get an actual delivery window estimate by selecting a dress and adding it to your cart. Hope this helps, have a great day.
Answer: Our dresses and accessories are made in China, with new and increasing production facilities in Cambodia and Vietnam. Many of the independent tailors we work with are family-owned businesses and come with decades of combined experience in the garment industry. Each tailor must also meet a set of quality craftsmanship standards and we work hard to ensure that our workshops are ethically responsible to become part of the Azazie family.
Answer: Unfortunately we are unable to make changes to the designs of our dresses including colors. We also don't offer rush production at this time.
Hello Elizabeth, thank you very much for this review, not just because of the kind comments but your Tip for Customers, which is a great line we've not seen before and really appreciate. It is so important to measure before ordering as formalwear measures differently than standard clothing sizing. We appreciate you calling this out. Have a wonderful day!