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Azazie

azazie.com
bridal, evening & party men, womenAge 19-25, 26-45
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About the Business

Azazie is an online retailer specializing in affordable, customizable formal wear, particularly bridesmaid dresses and wedding attire. With a focus on inclusivity and a wide range of sizes, Azazie empowers customers to create their ideal look for special occasions through an innovative and user-friendly shopping experience.


azazie.com
+1 618-742-3059
USA
Founded in 2014
Clothing item from AzazieFashion apparel by AzazieMerchandise from Azazie clothing lineAzazie fashion product

Business Highlights

General

Year Founded: 2014
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $4.95 - $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $139

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, undamaged, clean, free of lint and hair, and in their original condition with tags still attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: bridal, evening & party
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: contact form, form, email
Support Phone: +1 618-742-3059
Support Email: customerservice@azazie.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Cash App
Buy Now Pay Later: Klarna, Afterpay

How would you rate Azazie?
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Reviews Summary

Azazie has a rating of 2.4 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azazie most frequently mention and customer service. Azazie ranks 37th among Wedding Dresses sites.

service
53
value
52
shipping
53
returns
38
quality
51
This company does not typically respond to reviews
Arizona
3 reviews
6 helpful votes
Follow Ava R.
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Great for prom
April 11, 2019

After checking all the typical prom dress stores and sites and not finding anything I really loved I found Azazie. I ended up getting what was technically a bridesmaid dress but it was awesome and cost about half the amount I was looking to spend so I saved quite a bit.

Pro tip: They have a whole section of dresses that have pockets!

Date of experience: April 10, 2019
Maryland
1 review
1 helpful vote
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I have only received phenomenal service and quality products from Azazie, I recommend the website to everyone! I've ordered many bridesmaids dresses from there. The quality is amazing and the price is absolutely reasonable. They have such a wide selection with so many amazing choices. I love that you can get your dress custom sized, which I've always done and I've never needed to get it readjusted elsewhere. I also love that you can order try-on dresses, which is what I did when I was picking out my wedding dress (that I also ordered from there). I was in love with every dress I tried on - so was my mom and sister. It was hard to pick just one! They were all so great. I don't have a single bad thing to say about Azazie, like I said before I recommend it the website to everyone!

Date of experience: July 8, 2022
Georgia
1 review
0 helpful votes
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Huge fan of Azazie
March 20, 2022

My daughter turned me on to Azazie when she was looking for her wedding dress. I was so surprised to see so many beautiful dresses, for every occasion. The convenience of trying the dresses before you buy is one of the best things they offer. To put the cherry on top, they can actually custom fit them to you. Did I forget, they also have for men and they can match your colors to the ties, bows, etc.

Date of experience: March 20, 2022
Jeff C. Azazie Rep
over a year old

Hello Elizabeth, thank you very much for this review, not just because of the kind comments but your Tip for Customers, which is a great line we've not seen before and really appreciate. It is so important to measure before ordering as formalwear measures differently than standard clothing sizing. We appreciate you calling this out. Have a wonderful day!

California
2 reviews
2 helpful votes
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Wonderful Quality
August 10, 2021

Azazie did a wonderful job on my bridesmaid dresses. We received them in about 4 weeks and were impressed by the quality. I ordered a dress from Bjs Bridal and received the wrong color and counterfeit fabric. When I reached out to Bjs Bridal for a return they did not reply to any of my requests. Avoid them at all costs.
Thank goodness for Azazie! They saved the day.

Date of experience: August 10, 2021
Jeff C. Azazie Rep
over a year old

Hello Allison, we are sorry to hear about your experience before Azazie but thank you for the wonderful review. We are so happy we could be part of your event and again thank you for the kind words. Have a wonderful day!

California
1 review
0 helpful votes
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Hassle free process
April 17, 2022

Very easy and convenient way of buying special occasions gowns. It eliminates the hassle of driving to several places to try on gowns as you can do it at the comfort of your home. The selection of styles are amazing and true to size. The prices are affordable especially when you want your sizes customized. Loved it!

Date of experience: April 15, 2022
Oregon
1 review
0 helpful votes
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I was hesitant at first due to there not being a try on option since the dress was so new, but I'm glad I did.
The dress arrived a few days early, which I was happy with. The sleeves are a little tight at the shoulders, but I have broad shoulders so that's not Azazies fault, though shoulder width options for custom sizing would be nice. The bust is also a bit loose, but not a big deal, it can be altered.
Otherwise the dress is perfect. I'd definitely order a custom dress from Azazie again.

Date of experience: April 17, 2022
Florida
1 review
0 helpful votes
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Great experience.
November 1, 2022

Just received the dress I ordered from Azazie. I did the custom measurements, which is a free option. The dress arrived two weeks before it was scheduled, it fits like a glove. You are warned by the company that you may need to have adjustments made but this will not be required for this dress.
I will also share that when I was about to this order I did a live chat and Brandi was very helpful and knowledgeable about the system for measuring.

Date of experience: November 1, 2022
Jeff C. Azazie Rep
over a year old

Hello Cheryl, thank you so much for taking the time to write such a wonderful review and sharing the photograph. You wear it well and look amazing. I will also be sure to share your feedback with Brandi. Have a wonderful day!

Virginia
1 review
0 helpful votes
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The quality of these dresses are amazing and so beautiful. I was hesitant at first to order a try on dress and when it finally arrived, I was shocked. I placed an order for a wedding dress that same day and I can not wait to get it and wear it on my big day!

Date of experience: March 28, 2022
Jeff C. Azazie Rep
over a year old

Hello Elena,
We thank you for that wonderful review. We are happy you gave us a chance to prove ourselves. It's understandable many brides and bridesmaids hesitate as we are online only which keep our costs low but does not impact our quality. We wish you a wonderful event. Thank you Azazie Management.

Pennsylvania
1 review
2 helpful votes
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One of my bridesmaids bought a dress before the other two in my wedding party. Shortly after she bought hers, they discontinued that color, then refused to refund the money for the dress that could no longer be used. There was no warning that the color was going to be discontinued, so there was no way to plan ahead. After reaching out to the company, they would not let her return the brand new dress or refund the money for that dress. I HIGH recommend you find another site to get your dresses off, unless you want the chance that your bridesmaids will have to wear different colors.

Date of experience: January 24, 2023
Jeff C. Azazie Rep
over a year old

Hello Felicia, this is incorrect. Your dress was not accepted for return because the dress was received over 130 days ago, well outside the 30 day return window. The dress was ordered in August 2022, received in September 2022. The color Red was retired in December 2022 and our site was well as our KB under the Retiring Colors and Styles article was updated to reflect this in November 2022. Your bridesmaid reached out in January 2023. The team did offer great solutions to help you including finding a dress from our Try-On program at a steep discount in the color needed or 10% off a new dress. Both were refused. We are sorry we could not come to a resolution and we do our best to be honest and provide clear updates to our customers and ask they do the same. Thank you Azazie Management.

Massachusetts
1 review
2 helpful votes
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I recently got a dress for a wedding I am in and I am nursing. I loved that I was able to select through a TON of options to find nursing friendly ones. Also when the dresses came they were all well made and the material (I chose chiffon was great). Lastly - there's lots of options with pockets too, a big plus for a nursing mom!

Date of experience: July 20, 2022
Wisconsin
1 review
1 helpful vote
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Azazie Bridesmaid Dress
December 21, 2022

I loved getting my bridesmaid dress from Azazie! I found their sizing chart super helpful and my dress didn't require much for alterations. The dress was super comfy and I got lots of compliments on it!

Date of experience: December 20, 2022
Jeff C. Azazie Rep
over a year old

Thank you for the wonderful review Hannah and the beautiful photo. Have a great day!

New York
1 review
1 helpful vote
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I bought a bridesmaids dress and inspected it upon arrival as suggested by the company. However when I went to go get it altered the seamstress noticed that the seam near the slit was ripped underneath and it made the dress look punchy. It's not some thing that I would've been able to say myself. I thought the dress looks fancy because it needed to be altered but the seamstress was going to charge me to fix it. I contacted Azazie and they said because I didn't contact them within 30 days there was nothing they could do. I understand that's their policy but I did inspect the dress and then was informed that it was damaged and now I can't wear it and they won't do anything to rectify it. I tried to call customer service but every time I called the call drops and I'm not even able to reach them. I'm going to have to buy a whole new dress in a different style because this was so poorly made. How do you send a damaged dress?

Date of experience: July 18, 2022
Jeff C. Azazie Rep
over a year old

Hello Jennifer,
Thank you for your feedback. We would like to look into this more as there have been instances where a seamstresses fabricated issues in an effort to increase expenses as the internals of special occasion dresses are not as beautiful as the outside. We are having one of our top Stylists reach out to you to discuss options we have and to confirm if there are any issues that need addressing. Thank you, Azazie Management.

California
1 review
5 helpful votes
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I cannot even believe how many hours and how much stress this company has cost me. Bear with me - my original order was lost in the mail, and they wouldn't answer my calls or emails. UPS wouldn't help, so I made a claim through my bank. I still had two other orders with Azazie pending at the time. A few days later, I get an email threatening me that if I don't cancel the claim with my bank, they will refuse to honor my other orders or refund them, essentially holding my money hostage. They said if I did cancel they would work with me to resolve it. I was extremely scared, and nervous as these dresses were for both my sister and my best friend's weddings that are in a few months, both of which I am the maid of honor for. After I did what they asked and cancelled the claim, they still refused to give me my original money back, offering me a 10% discount on a future order instead for my troubles...unreal. They also refused to refund my two other orders even though I showed them proof from my bank that the original claim had been cancelled. Absolutely atrocious customer service, not to mention I am now down at least $300. AVOID THIS COMPANY AT ALL COSTS! Also - the dresses the other bridesmaids did get from there are horrible quality, so you are not missing out.

Date of experience: February 22, 2023
Jeff C. Azazie Rep
over a year old

Dear Jess,
We're sorry to hear about the negative experience you had working with Azazie.

We want to clarify we did not refuse your refund, we initiated the refund process and were hindered by the chargeback that you filed with your bank. We show that your two other orders were refunded on 2/17. We apologize for any miscommunication that may have occurred.

We previously communicated that your original order ZZ0329342628 was delivered to the address provided on 1/6. We understand that you may not have received the package, but unfortunately, since the delivery was confirmed by the carrier, USPS, and you waited to contact us 25 days later on 1/31 we were unable to initiate an investigation or claim.

Additionally, filing a chargeback is never recommended and can cause a lot of problems for both the merchant and the customer. In this case, the chargeback not only added roadblocks to the refund process with our company but also with your financial institution.
Regarding the discount that was offered to you, we understand that this may not have been satisfactory.

We take all feedback seriously and will use this experience as an opportunity to improve our processes and customer service.

Regards, Azazie Management

California
1 review
1 helpful vote
Follow Vandy I.
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Azazie processed the wrong refund amount, thus, shorting me money. "Customer service" refused to acknowledge the wrong refund amount. I will never shop with Azazie again. Do not support this company that is willing to swindle their customers.

Date of experience: February 3, 2021
Jeff C. Azazie Rep
over a year old

Hello Vandy, I am sorry for the confusion. As the support team tried to explain, shipping costs are not refunded. You were refunded the correct amount, your item cost plus tax. Our return policy clearly state shipping is not refunded if an item is returned https://support.azazie.com/hc/en-us/articles/115005951206-What-is-your-return-policy-

California
1 review
0 helpful votes
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I am so happy to have found a site that let's you try on a dress before you buy it. For just a small fee, you can try the dress on. Everything they send you is set up for you to send back. Just drop it off to the nearest FedEx drop off. Perfect to say yes yo your perfect dress!

Date of experience: June 15, 2022
Jeff C. Azazie Rep
over a year old

Hello Yumi, thank you for taking the time to share your experience. We are so happy to hear you were able to utilize our Try On program and find a dress you love. Best wishes, Azazie Management.

Virginia
1 review
1 helpful vote
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I will be a bridesmaid in two weddings this spring and began to freak out knowing how expensive it is to be in a wedding. However, both of the brides picked Azazie as their company for bridesmaid dresses and I was stoked! I was able to get both dresses for under $200 in total and the original company we were going to pick was beyond that price for just one dress. The dress I order from Azazie fit me perfectly and am beyond excited for wedding season! Definitely will be using them for my wedding one day!

Date of experience: September 14, 2022
Jeff C. Azazie Rep
over a year old

Thank you for taking the time to write this wonderful review Lexi. We are happy to hear the brides chose us and even happier you were excited about it :)

Florida
1 review
0 helpful votes
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Awesome experience
April 14, 2022

I have never ordered from Azazie before and my experience with their customer service has been stellar. I have had a lot of questions and have gone back-and-forth with the reps and each one has provided excellent and informative service. I have tried on seven dresses at home and the quality for all was amazing. I was pleasantly surprised.

Date of experience: April 14, 2022
Jeff C. Azazie Rep
over a year old

Hello Treva, thank you for sharing your experience. We really appreciate you taking the time to do so and so call out our customer service team who works hard to provide you a great experience. We hope you have a wonderful day and thank you!

California
7 reviews
2 helpful votes
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Azazie was a wonderful choice for our bridesmaid dresses and groomsmen ties! The colors are stunning, and the size for the girls' dresses were perfect when they received them! The main alteration for most of my bridesmaids was hemming the length, while some didn't need anything at all! Orders were timely as well! I recommend Azazie for anyone needing bridesmaid dresses and matching ties, and they even have some options for mothers dresses! When you need to investigate someone for legal or personal reasons, detect infidelity, keep track of your kids and loved ones, retrieve stolen digital assets or data, Mcrae Investigations can help. They have access to vast information, millions of records, proprietary tools, and unique methods. Tap in mcraespy at outlook dot com for a free consultation.

Date of experience: July 21, 2022
Arizona
3 reviews
3 helpful votes
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Amazing prices!
April 8, 2019

I've been a bridesmaid 9 times so I've had to buy thousands of dollars worth of dresses over the years. This was the first time that I actually really liked the dress and was happy with the price. $60 for a bridesmaid dress is such a relief as I've often had to pay 3x that amount. Definitely recommend to all the brides out there who don't want their friends to resent them! Being a bridesmaid shouldn't cost an arm and leg ;)

Date of experience: April 8, 2019
Wisconsin
1 review
0 helpful votes
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I got this dress for a STEAL & it fits like a glove. I was so surprised to find out it actually will fit better despite my measurements being bigger than their sizing guide. This was a clearance dress also, so I couldn't believe when I received it that it had ZERO flaws! And I received the order in less than a week. Beyond impressed with every part of this company!

Date of experience: March 30, 2022