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Azazie is an online retailer specializing in affordable, customizable formal wear, particularly bridesmaid dresses and wedding attire. With a focus on inclusivity and a wide range of sizes, Azazie empowers customers to create their ideal look for special occasions through an innovative and user-friendly shopping experience.
Azazie has a rating of 3 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azazie most frequently mention and customer service. Azazie ranks 29th among Wedding Dresses sites.
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One of my bridesmaids bought a dress before the other two in my wedding party. Shortly after she bought hers, they discontinued that color, then refused to refund the money for the dress that could no longer be used. There was no warning that the color was going to be discontinued, so there was no way to plan ahead. After reaching out to the company, they would not let her return the brand new dress or refund the money for that dress. I HIGH recommend you find another site to get your dresses off, unless you want the chance that your bridesmaids will have to wear different colors.
Hello! I am just reaching out to THANK YOU! My ladies looked and felt amazing in their beautiful navy blue dress' from Azazie! I picked out the color, length, and material, and then asked each of my wonderful bridesmaids/MOH to pick a different dress style! I had four women who are pregnant and they said they felt beautiful and comfortable in their dresses too!
Thank you so much again!
Beautiful photos! Thank you for sharing your experience and taking the time to write this wonderful review Jessica. We are happy we could be part of your wonderful event.
I ordered dresses for my bridesmaids and they all turned out lovely! We went for a mixture of standard and custom sizings and overall they were great. The only issue I had was that one of my younger bridesmaids was insistent on an adult style which we presumed to be fine as she was over the minimums for custom sizing, but when it came it was ill fitting and just didn't look right on her - I wish I had just gone for a child style instead, especially as it was £40 more and looked worse. We couldn't return it as it was customised and had to buy another dress last minute, so I would be wary of getting custom dresses too close to the extremes. Overall I would recommend this brand though!
Hello Rachel, thank you for choosing Azazie for your wedding and for your review. You are correct, about trying to make an adult size work for a child, it does not work unless their proportions are that of an adult. We have seen others try as well and we do not recommend it. Thank you again for sharing and have a wonderful New Year!
I love the option to try-on bridesmaid dresses. The return processes is simple and it's free shipping! I've ordered many different styles for my bridesmaids to try on. I love the variety of the dresses. There is definitely dresses for everyone :)
Thank you for the wonderful and detailed review SL. We appreciate you taking the time to write the review and helping others make an informed decision.
I have ordered 3 bridesmaid dresses from this sight. Each dress fit well with minor alterations and were true to their measurements. I even had a last minute dress to order and they got it to me within 2 weeks before my event date. 10/10 reccomend
We're happy to have you as a customer Emma. So happy we could help you enjoy so many events. Be sure to check out our Events Dresses for all other occasions. Have a wonderful day!
I loved getting my bridesmaid dress from Azazie! I found their sizing chart super helpful and my dress didn't require much for alterations. The dress was super comfy and I got lots of compliments on it!
Thank you for the wonderful review Hannah and the beautiful photo. Have a great day!
Just received the dress I ordered from Azazie. I did the custom measurements, which is a free option. The dress arrived two weeks before it was scheduled, it fits like a glove. You are warned by the company that you may need to have adjustments made but this will not be required for this dress.
I will also share that when I was about to this order I did a live chat and Brandi was very helpful and knowledgeable about the system for measuring.
Hello Cheryl, thank you so much for taking the time to write such a wonderful review and sharing the photograph. You wear it well and look amazing. I will also be sure to share your feedback with Brandi. Have a wonderful day!
When you have a bridal party that is all in different parts of their lives and different locations, it gets hard to plan a day to go pick our dresses in person. Normally ordering dresses online is scary, but Azazie makes it super easy! If you're scared to trust their sizes, you can customize your measurements. It's too convenient, and such good quality.
Hello Reygan, thank you for taking the time to write your review. We appreciate you taking the time to do so and so happy you loved the experience. Have a wonderful day.
Absolutely love my dress. Shipped on time and fits me perfectly. Would definitely recommend azazie for all bridesmaids dresses!
That is wonderful to hear McKayla. Thank you for sharing your experience. Have a wonderful day.
This was a custom size ordered dress but due to being sick for two months I lost weight. I had the zipper taken in and the bust adjusted. I received many compliments on my dress. Everyone said I looked beautiful in it. I was very pleased with my purchase. Washing instructions would be helpful. I got grass stains on the bottom. I washed it by hand and it came out great. I would and have recommended Azazie to others. Their delivery was on time and I had no issues with them.
Hello Judith, thank you so much for writing your review and sharing the wonderful pictures. We're happy to hear you loved your dress and experience. Have a wonderful day!
I will be a bridesmaid in two weddings this spring and began to freak out knowing how expensive it is to be in a wedding. However, both of the brides picked Azazie as their company for bridesmaid dresses and I was stoked! I was able to get both dresses for under $200 in total and the original company we were going to pick was beyond that price for just one dress. The dress I order from Azazie fit me perfectly and am beyond excited for wedding season! Definitely will be using them for my wedding one day!
Thank you for taking the time to write this wonderful review Lexi. We are happy to hear the brides chose us and even happier you were excited about it :)
Muy bonitos los trajes y excelente trabajo. Son de muy buena calidad. Me gusto todo lo trabajado y el tiempo de entrega fue razonable.
I bought 2 dresses they fit perfect. Had so many compliments on both dresses.
Ordering them was very easy and delivery was on time.
I almost never write negative reviews; the product has to be exceptionally bad for me to go to the trouble of writing a review. Buy from Azazie if you want a trashy bridesmaid dress. My bridesmaid dress arrived and I could immediately tell it was CHEAP (except that it wasn't... it cost $116). The material feels cheap and "plasticky". The worst part is, the bodice won't lie flat. There are giant, un-flattenable lumps in it. Buy Azazie if you want to look like you have lumpy, mis-shapen boobs. It is really, really bad. Also, the dress arrived wrinkled beyond belief but you're not supposed to iron it. Steaming doesn't begin to help. I wish I had time to send it back.
Hello Laura, thank you for your feedback. We take quality issues seriously and have send your feedback to our design and production teams. As a note, all standard dresses size dresses are returnable within 30 days of delivery. Have a wonderful day.
Its a great site their are multiple options of dresses, the styles are okay but some dresses are not built well for different types of bodies ie. A woman with a larger bust or a smaller bust the way the dresses are designed some don't fit well.
The first dress i had ordered on their 75% outlet came in quick it was cheap but i guess that was the catch when i received the dress there was a large like oil residue on it right as i tried it on and in front of the dress so i could not wear it contacted the company and they gave me a partial refund which was like 20$.
Re ordered second dress full price and everything was fine.
Customer service is great
I chose the option of trying on up to 3 dresses for $10 each. By doing this I found the perfect dress.
Thank you for sharing your feedback Kelly! So happy to hear you found the perfect dress.
Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone
Hello Evita, as we did not see any contacts from you we had our Customer Service team reach out on 8/18 and we have not heard from you. We are sorry the suit is not fitting and would like to see if there was anything we could do but time is of the essence as you received your dress two months ago. Thank you.
My friend is getting married in December. Each girl got to pick their own dress. We ordered custom fitting and mine barely hits my ankles. It is way to big in the chest. I'm happy to alter my dress but I don't have enough fabric to make the adjustments (like adding length to a skirt). I tried to talk with them about a possible error in making my dress. It has taken three months for them to "quality check" my dress. I have four months. The dress feels cheap. I was really looking forward to ordering from here since you usually hear good things but the more I look into reviews - the more I notice this is a repeating issue. Maybe you will be one of the many with no problems but I would say ordering here is definitely a risk. I will not be getting dresses here for my wedding. No one should have to jump through the hoops their quality team makes you jump through. Even though customer service people here are nice (shout out to Holly).
Hello Ann, We are sorry that your dress wasn't fitting to expectations. We take quality issues very seriously and never want a dress to arrive in poor condition. I have found your ticket and escalated to our Customer Service team. I recognize that we have asked for a lot of information already and the reason for this is that we're a completely online company and getting these visuals is the best way for us to determine the issue and get you taken care of in a timely manner. But to better help you, a supervisor will reach out through your ticket to make this right. Thank you Azazie Management
Azazie was a wonderful choice for our bridesmaid dresses and groomsmen ties! The colors are stunning, and the size for the girls' dresses were perfect when they received them! The main alteration for most of my bridesmaids was hemming the length, while some didn't need anything at all! Orders were timely as well! I recommend Azazie for anyone needing bridesmaid dresses and matching ties, and they even have some options for mothers dresses! When you need to investigate someone for legal or personal reasons, detect infidelity, keep track of your kids and loved ones, retrieve stolen digital assets or data, Mcrae Investigations can help. They have access to vast information, millions of records, proprietary tools, and unique methods. Tap in mcraespy at outlook dot com for a free consultation.
I recently got a dress for a wedding I am in and I am nursing. I loved that I was able to select through a TON of options to find nursing friendly ones. Also when the dresses came they were all well made and the material (I chose chiffon was great). Lastly - there's lots of options with pockets too, a big plus for a nursing mom!
Answer: Thank you for reaching out. I am so sorry it has taken time to reply but it was more difficult than it should have to reestablish our business account here. We have been experiencing delays on orders placed before January 27th and have been reaching out to those impacted with updated delivery windows. If shopping today our delivery windows are accurate but we are unable to expedite or rush any orders. We appreciate everyone's understanding during this unprecedented time.
Answer: Hello Sarah, we do recommend waiting till the dress is in stock to Try-On as you will not only incur a restocking fee but it is also worse for the environment ordering a made to order dress and returning it. If the dress is out of stock please utilize the, notify me option, as that informs our production team if we need to increase our Try-On supply. Our restocking fee structure is as follows. There is a fee of 5% for the first returned item and 10% for subsequently eligibly returned items. You can find this an all our policies in our FAQs https://support.azazie.com/hc/en-us Thank you and have a great day. For all other international customers, we charge a 10% restocking fee on returns of 3 or more of the above listed items within a 6-month period.
Answer: Hello Wendy, Other than taking the dress to a local drycleaner and have the pleats pressed the best at home way we've used to properly iron pleats are as follows. Follow these tips to iron pleats with ease: 1) Turn on your iron and set it to the appropriate setting for your fabric type. 2) Have your iron's sprayer filled or a spray bottle of water handy if needed to use during ironing. 3) Fold and/or arrange the pleats the way they are supposed to appear. As you hold them in place, you must iron over the arranged pleats beginning at the top of the pleat and working your way downward. For stubborn fabric, it may be necessary to pin the pleats in place. However, do not iron over the pins. Pull them out one at a time as you iron. Remember to iron in a top-to-bottom manner. 4) Another way to get a crisp finish is to separate the pleats and run the iron up the material hidden by the pleats. The pointy side of the iron should get up into the intersection of fabric that forms a V due to the pleat stitch. Then arrange the pleats they are supposed to appear and go through Step 3, so you can emphasize the intentional folds in the pleats with the iron. 5) When you are done ironing pleats, hang the item from its top to keep the pleats hanging straight. If you have any additional questions please don't hesitate to reach out to our customer service team. Details on how to do so can be found in our KB here. https://support.azazie.com/hc/en-us/articles/360026475311-Contact-Us
Answer: Hello Belle, For Canada we primarily use Canada Post for shipments. You can learn more about our shipping policies here https://support.azazie.com/hc/en-us/articles/360029726032-International-Shipping After an order is finished processing or being produced, it can take up to 10 business days for the package to be delivered. You will be given an estimated delivery window at checkout and emailed tracking details once it is officially on the way. You can get an actual delivery window estimate by selecting a dress and adding it to your cart. Hope this helps, have a great day.
Answer: Our dresses and accessories are made in China, with new and increasing production facilities in Cambodia and Vietnam. Many of the independent tailors we work with are family-owned businesses and come with decades of combined experience in the garment industry. Each tailor must also meet a set of quality craftsmanship standards and we work hard to ensure that our workshops are ethically responsible to become part of the Azazie family.
Answer: Unfortunately we are unable to make changes to the designs of our dresses including colors. We also don't offer rush production at this time.
Hello Felicia, this is incorrect. Your dress was not accepted for return because the dress was received over 130 days ago, well outside the 30 day return window. The dress was ordered in August 2022, received in September 2022. The color Red was retired in December 2022 and our site was well as our KB under the Retiring Colors and Styles article was updated to reflect this in November 2022. Your bridesmaid reached out in January 2023. The team did offer great solutions to help you including finding a dress from our Try-On program at a steep discount in the color needed or 10% off a new dress. Both were refused. We are sorry we could not come to a resolution and we do our best to be honest and provide clear updates to our customers and ask they do the same. Thank you Azazie Management.