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Azazie

azazie.com
bridal, evening & party men, womenAge 19-25, 26-45
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About the Business

Azazie is an online retailer specializing in affordable, customizable formal wear, particularly bridesmaid dresses and wedding attire. With a focus on inclusivity and a wide range of sizes, Azazie empowers customers to create their ideal look for special occasions through an innovative and user-friendly shopping experience.


azazie.com
+1 618-742-3059
USA
Founded in 2014
Clothing item from AzazieFashion apparel by AzazieMerchandise from Azazie clothing lineAzazie fashion product

Business Highlights

General

Year Founded: 2014
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $4.95 - $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $139

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, undamaged, clean, free of lint and hair, and in their original condition with tags still attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: bridal, evening & party
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: contact form, form, email
Support Phone: +1 618-742-3059
Support Email: customerservice@azazie.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Cash App
Buy Now Pay Later: Klarna, Afterpay

How would you rate Azazie?
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Reviews Summary

Azazie has a rating of 3 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azazie most frequently mention and customer service. Azazie ranks 35th among Wedding Dresses sites.

service
52
value
52
shipping
52
returns
38
quality
51
This company does not typically respond to reviews
Canada
1 review
1 helpful vote
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The structure of the dress is absolutely awful. 3/5 bridesmaids needed serious alterations and the others just didn't look nice. Avoid unless you plan to do the try-before-you-buy program.

Date of experience: July 30, 2023
Maryland
1 review
3 helpful votes
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Not enough colors
June 20, 2023

The dresses are beautiful and great quality. I got a dress for my friends wedding. Now I am engaged and wanted to use there sight but they don't have the right colors.

Date of experience: June 20, 2023
Jeff C. Azazie Rep
over a year old

Hello Courtney, we thank you for your feedback. We do our best to stock a wide variety of colors but understand not all are possible We appreciate you considering Azazie though.

Tennessee
2 reviews
3 helpful votes
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My niece who is getting married recommended Azazie since her bridesmaids needed afford dresses. I had my daughter measured for an Azazie dress by a professional seamstress. Based on my daughter's measurements she would need a custom dress which requires contacting Azazie. I have tried for several days at different times throughtout the day to reach Azazie. I also left several messages requesting call back as their system prompted me to do. I still haven't heard from Azazie so I'll be getting a bridesmaids dress elsewhere. Also reading other reviews since my experience; I've discovered others have problems with their Customer Service. Definitely not using them!

Date of experience: March 6, 2020
Jeff C. Azazie Rep
over a year old

Thank you for reaching out. I am so sorry we had not reached your order at the time of your review. We have been inundated with contacts as the pandemic known as the coronavirus impacted production times across the bridal industry. That and then if someone is sick they are not to come to work put us in a tough situation, so sorry about this delay in responding. If you have a ticket number I can look into the order for you. I can assure you our Customer Service team regularly receives stellar remarks but this has been a trying time for everyone and compassion and understanding is appreciated in these unprecedented time. Best wishes to you and yours.

Canada
2 reviews
2 helpful votes
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Mixed review
August 29, 2022

Its a great site their are multiple options of dresses, the styles are okay but some dresses are not built well for different types of bodies ie. A woman with a larger bust or a smaller bust the way the dresses are designed some don't fit well.

The first dress i had ordered on their 75% outlet came in quick it was cheap but i guess that was the catch when i received the dress there was a large like oil residue on it right as i tried it on and in front of the dress so i could not wear it contacted the company and they gave me a partial refund which was like 20$.

Re ordered second dress full price and everything was fine.

Customer service is great

Date of experience: August 27, 2022
Georgia
1 review
1 helpful vote
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Cheeeappp
January 4, 2024

For the price that was paid, not good.
Thankfully with my custom measurements my dress was made to the correct size and my dress was wearable (as a bridesmaid), but it still didn't look good on and the front part of the dress was botched by their seamstresses. The sewing was sloppy. There should be an option to get bra pads sewn in or not. The bra pads were horrible and were going in different directions bc of the way they were sewn into the dress and when I cut them out, it still look bad. Who has time to run to another alteration when you already ordered a CUSTOM dress?
My dress was thrown in a box and wrinkled when arrived. The first dress i ordered didnt come thrown in a box & wrinkled but my custom sized one did.
CHECK YOUR BODY'S MEASUREMENTS before ordering bc they have a restock fee and it is absolutely ridiculous. Its how they stay in business I assume.
I went ahead and wore the dress, but it wasnt the best for these prices. Definitely wouldnt bother ordering a wedding dress here. Save yourself a headache. If you really want to look nice, go local and pay a few dollars more for better quality. Grab a dress that you can wear more than once,

Date of experience: January 4, 2024
New York
1 review
0 helpful votes
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I found an okay dress (after trying on 6) for an okay price for my cousins wedding. The try on dresses cost $10 each, but can get 3 for $20. Returning them was a hassle. I don't understand why they don't just come with a return label. Trying to contact someone is a joke. I had to wait 90 mins to talk to someone and they hung up. I eventually figured out how to get a return label. I thought we would get a percentage off the dress, but that was only if you purchased the try on dress (I needed a different color). I took measurements to order a custom size but decided to go with a size up because the measurements seems off based on how the dress fit. I'm a bit worried it's not going to fit right, but hey at least I can return that. Again I tried to contact someone but no help whay so ever. Now I have to hope they send me labels and the trynins make it to them in time for me to not get charged for all 6 dresses. I swear if my cousin would have let me order from Amazon, I would have a better dress for a cheaper price without all thebhasstle.

Date of experience: July 12, 2023
Jeff C. Azazie Rep
over a year old

Hello Katie, it appears there was some confusion as you placed two separate orders with two separate emails. We also could not find any records of your calling us with the numbers on file. However we do see your email was responded to within 2 hours of receiving it and a return label provided. We are having a supervisor reach out as well to help you through the process. We thank you for your patience as we contact you to clarify the next steps.

New Jersey
1 review
2 helpful votes
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I have been an Azazie customer for a few years now, even recommended multiple brides to use this company. The dress quality is okay. It matches the affordable price, and there are lots of options for bridesmaids. But I will never use or recommend Azazie again after dealing with their terrible customer service. Recently, I shipped 2 dresses back that didn't fit with the company's return label, and in their box at the start of January. A week into the package's journey from NJ the package was delayed in WA state. FedEx lost the package/interrupted the return. Once the package didn't move for a week, I contacted Azazie and they began an investigation. They told me it would take 2-3 weeks. After 4 weeks of no communication I had to contact them and they said that FedEx could not confirm losing the package. Then that was it. Regardless of the error on FedEx's part they refused to reimbursement me for my $178 dollar return. A good customer service would reimburse me because I did my part in the package's return. An error occurred that was out of my control. I will not be using or recommending Azazie again. Terrible customer service.

Date of experience: March 18, 2022
Jeff C. Azazie Rep
over a year old

Hello Andrea,
We’re sorry to hear about your recent experience and after reviewing your ticket, we have confirmed that it was definitely not handled according to our standards. A Manager will be reaching out to you to provide the support you should have received and we’ll be using this as a coaching opportunity for our team.
Although it can be disappointing to receive this type of feedback, we greatly appreciate you taking the time to leave a review so we can learn from this experience and make improvements. The Manager will be in touch with you soon and we hope to better serve you in the future.
Thank you,
Azazie Management.

Germany
2 reviews
1 helpful vote
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Beautiful dresses
March 15, 2021

My sister ordered her dress here and I saw how quality and beautiful the dress is. I am actually looking at their website now and wanted to surprise my fiance.

Date of experience: March 15, 2021
Philippines
4 reviews
1 helpful vote
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Hoping
March 8, 2021

I hope they fix their service and have more dress that they can offer for their customers. Thank you.

Date of experience: March 8, 2021
Jeff C. Azazie Rep
over a year old

Hello Czayn,
We are in our busy season so our Try-at Home selection is a bit low. But we have been meeting with our production team to improve our stock and reviewing Out of Stock requests to backfill accordingly. Those that signed up to be notified will be when the selected dress is back in stock. Thank you for your feedback.

Oregon
1 review
1 helpful vote
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I loved my experience ordering try-on dresses for my bridesmaids through Azazie! They shipped quickly and the quality was amazing! We tried on dresses fairly early (my wedding is in 14 months) but we intend to buy from Azazie when the time comes! I have everyone's favorite color, style and size written down! Thanks to Azazie for a great experience!

(PS the middle gold dress was just there as a place holder, I think I want to put one more light color in my lineup)

Date of experience: April 22, 2022
Jeff C. Azazie Rep
over a year old

Thank you Khali, we love the photo and you taking the time to write such a wonderful review. We appreciate all feedback but do love hearing and seeing such a wonderful experience. Have a wonderful day and event!

New York
1 review
1 helpful vote
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Affordable and stylish dresses
July 19, 2022

I've been in 3 weddings this year that have all used Azazie for their bridesmaid dresses and it has been a huge relief to not spend a fortune on a dress. I used the custom fit option and have been satisfied with each dress and the customer service I've received. There are a ton of style and color options! The quality is just okay (had a strap break) but perfect for wearing once for a wedding and spending around $90-$140.

Date of experience: July 19, 2022
Jeff C. Azazie Rep
over a year old

Hello Nicole, thank you for the wonderful review. We appreciate you taking the time to write it and share your beautiful pictures. Have a wonderful day!

New York
1 review
0 helpful votes
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Thanks for the amazing support, both chat and phone ones, I was freaking out, but they got to sent and get the approval of my request to the production team, I was lucky since it had been only one day the status of my order changed in the system. I hope everything will be fine with the new measurements so I can keep the 5 stars! :)

Date of experience: May 16, 2022
Jeff C. Azazie Rep
over a year old

Hello Camila, thank you for sharing and updating your review. By the time I saw the first and was surprised as our CS team is usually on top of issues I was happy to see your update. We are happy everything has been resolved to your satisfaction. Have a great day!

Missouri
1 review
0 helpful votes
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Azazie Bridesmaid Dresses
December 23, 2022

I have ordered 3 bridesmaid dresses from this sight. Each dress fit well with minor alterations and were true to their measurements. I even had a last minute dress to order and they got it to me within 2 weeks before my event date. 10/10 reccomend

Date of experience: December 21, 2022
Jeff C. Azazie Rep
over a year old

We're happy to have you as a customer Emma. So happy we could help you enjoy so many events. Be sure to check out our Events Dresses for all other occasions. Have a wonderful day!

Tennessee
1 review
4 helpful votes
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Azazie for. The. Win!
January 18, 2023

Hello! I am just reaching out to THANK YOU! My ladies looked and felt amazing in their beautiful navy blue dress' from Azazie! I picked out the color, length, and material, and then asked each of my wonderful bridesmaids/MOH to pick a different dress style! I had four women who are pregnant and they said they felt beautiful and comfortable in their dresses too!

Thank you so much again!

Date of experience: January 17, 2023
Jeff C. Azazie Rep
over a year old

Beautiful photos! Thank you for sharing your experience and taking the time to write this wonderful review Jessica. We are happy we could be part of your wonderful event.

New York
1 review
0 helpful votes
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I will be ordering my mother of the groom dress from Azazie. The try-on at home feature is great so you can try on several different dresses and sizes to find the perfect dress and fit. It's also nice they do custom sizing at no extra cost since I'm in between sizes. Can't wait to show off my beautiful dress at the wedding!

Date of experience: June 7, 2022
Jeff C. Azazie Rep
over a year old

Hello Anne,
Thank you for sharing your experience. We love to see such remarks as they motivate our teams to continue to provide the best experience and products we can.

Georgia
1 review
0 helpful votes
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Great and beautiful dresses
July 5, 2022

I love using azazie when picking out the bridesmaid dress for my sisters wedding! I loved how you could sort the dresses by style and how they were made. It made buying the dress a little easier would definitely recommend.

Date of experience: July 5, 2022
Wisconsin
1 review
0 helpful votes
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Worth The Try On!
March 22, 2022

I ordered 2 dresses from the site to try on before buying a bridesmaid dress for a friend's wedding. I ended up not loving the complete style of either one, but was able to order one with a similar bodice to the one I liked, and a more simple bottom half. There were so many to choose from that even though I only tried on 2, I was able to find a dress that checked all the boxes of what I was looking for!

Date of experience: March 21, 2022
Jeff C. Azazie Rep
over a year old

Hello Brianna,
We appreciate you taking the time out of your busy day to write this review. We also love the Tip for Customers. Have a wonderful day and event!

New York
1 review
0 helpful votes
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Azazie is such a wonderful company. They have beautiful products, fast shipping, and the option to customize your dress. This company has amazing customer service. I have tried on a few dresses from their try-on line and it was an amazing feature. It was a cheap way to make sure you love your dress before buying it. I will never buy a bridesmaid dress from any other company. I love this company.

Date of experience: March 23, 2022
Jeff C. Azazie Rep
over a year old

Thank you Gaby, we love you too! Thank you for sharing your experience and can't wait to wow you again. Have a wonderful day!

Texas
1 review
1 helpful vote
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Beautiful workmanship
July 16, 2022

I bought a Mother of the Bride Dress for my daughters wedding. I was taken by the beautiful workmanship of the dress. It's a gorgeous gown. I was extremely impressed and went back to look at other dresses. I chose one I'll wear in Vegas, although I just bought it because I fell in love with it. Highly recommend this website. Quality items sold here. Price is excellent.

Date of experience: July 14, 2022
Jeff C. Azazie Rep
over a year old

Hello Kasey, thank you so much for taking the time to share your experience and providing the beautiful photos! Have a wonderful day.

North Carolina
2 reviews
5 helpful votes
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AWESOME Experience
April 8, 2016

After dealing with an online site that sent me a terrible dress that was too small, and took my money while refusing to give me a refund, I found Azazie.

Azazie.com has lots of style and color options, which was perfect since I was a bridesmaid in a purple ombre wedding. I needed a floor-length dress in a specific shade of purple in a short enough amount of time to have any alterations done.

Not only does azazie have a clearance section (where I got my dress) that offers $35 dresses, but they are well-made and true to the picture. Customer service was very responsive and willing to work with me on shipping the dress sooner since I was in such a time crunch (spent/wasted a month waiting for the terrible dress from the previous site).

I ended up buying another dress from Azazie, and recommend them to anyone who needs a good dress.

Date of experience: April 8, 2016