business logo of Azazie

AzazieReviews 101

azazie.com
bridal, evening & party men, womenAge 19-25, 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azazie is an online retailer specializing in affordable, customizable formal wear, particularly bridesmaid dresses and wedding attire. With a focus on inclusivity and a wide range of sizes, Azazie empowers customers to create their ideal look for special occasions through an innovative and user-friendly shopping experience.


azazie.com
+1 618-742-3059
USA
Founded in 2014
Clothing item from AzazieFashion apparel by AzazieMerchandise from Azazie clothing lineAzazie fashion product

Business Highlights

General

Year Founded: 2014
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $4.95 - $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $139

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, undamaged, clean, free of lint and hair, and in their original condition with tags still attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: bridal, evening & party
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: contact form, form, email
Support Phone: +1 618-742-3059
Support Email: customerservice@azazie.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Cash App
Buy Now Pay Later: Klarna, Afterpay

How would you rate Azazie?
grey star
grey star
grey star
grey star
grey star

Azazie Reviews Summary

Azazie has a rating of 3 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azazie most frequently mention and customer service. Azazie ranks 29th among Wedding Dresses sites.

service
52
value
52
shipping
52
returns
38
quality
51
This company does not typically respond to reviews

We monitor reviews for authenticity

Pennsylvania
1 review
2 helpful votes
Follow Felicia K.
Unfollow Felicia K.
Send Message
Share Review
Report Review

One of my bridesmaids bought a dress before the other two in my wedding party. Shortly after she bought hers, they discontinued that color, then refused to refund the money for the dress that could no longer be used. There was no warning that the color was going to be discontinued, so there was no way to plan ahead. After reaching out to the company, they would not let her return the brand new dress or refund the money for that dress. I HIGH recommend you find another site to get your dresses off, unless you want the chance that your bridesmaids will have to wear different colors.

Date of experience: January 24, 2023
Jeff C. Azazie Rep
over a year old

Hello Felicia, this is incorrect. Your dress was not accepted for return because the dress was received over 130 days ago, well outside the 30 day return window. The dress was ordered in August 2022, received in September 2022. The color Red was retired in December 2022 and our site was well as our KB under the Retiring Colors and Styles article was updated to reflect this in November 2022. Your bridesmaid reached out in January 2023. The team did offer great solutions to help you including finding a dress from our Try-On program at a steep discount in the color needed or 10% off a new dress. Both were refused. We are sorry we could not come to a resolution and we do our best to be honest and provide clear updates to our customers and ask they do the same. Thank you Azazie Management.

Georgia
1 review
4 helpful votes
Follow Jessica K.
Unfollow Jessica K.
Send Message
Share Review
Report Review

Azazie for. The. Win!
January 18, 2023

Hello! I am just reaching out to THANK YOU! My ladies looked and felt amazing in their beautiful navy blue dress' from Azazie! I picked out the color, length, and material, and then asked each of my wonderful bridesmaids/MOH to pick a different dress style! I had four women who are pregnant and they said they felt beautiful and comfortable in their dresses too!

Thank you so much again!

Date of experience: January 17, 2023
Jeff C. Azazie Rep
over a year old

Beautiful photos! Thank you for sharing your experience and taking the time to write this wonderful review Jessica. We are happy we could be part of your wonderful event.

GB
1 review
1 helpful vote
Follow Rachel W.
Unfollow Rachel W.
Send Message
Share Review
Report Review

I ordered dresses for my bridesmaids and they all turned out lovely! We went for a mixture of standard and custom sizings and overall they were great. The only issue I had was that one of my younger bridesmaids was insistent on an adult style which we presumed to be fine as she was over the minimums for custom sizing, but when it came it was ill fitting and just didn't look right on her - I wish I had just gone for a child style instead, especially as it was £40 more and looked worse. We couldn't return it as it was customised and had to buy another dress last minute, so I would be wary of getting custom dresses too close to the extremes. Overall I would recommend this brand though!

Date of experience: December 31, 2022
Jeff C. Azazie Rep
over a year old

Hello Rachel, thank you for choosing Azazie for your wedding and for your review. You are correct, about trying to make an adult size work for a child, it does not work unless their proportions are that of an adult. We have seen others try as well and we do not recommend it. Thank you again for sharing and have a wonderful New Year!

Canada
1 review
0 helpful votes
Follow S L.
Unfollow S L.
Send Message
Share Review
Report Review

Love Azazie
December 25, 2022

I love the option to try-on bridesmaid dresses. The return processes is simple and it's free shipping! I've ordered many different styles for my bridesmaids to try on. I love the variety of the dresses. There is definitely dresses for everyone :)

Date of experience: December 25, 2022
Jeff C. Azazie Rep
over a year old

Thank you for the wonderful and detailed review SL. We appreciate you taking the time to write the review and helping others make an informed decision.

Kentucky
1 review
0 helpful votes
Follow Emma C.
Unfollow Emma C.
Send Message
Share Review
Report Review

Azazie Bridesmaid Dresses
December 23, 2022

I have ordered 3 bridesmaid dresses from this sight. Each dress fit well with minor alterations and were true to their measurements. I even had a last minute dress to order and they got it to me within 2 weeks before my event date. 10/10 reccomend

Date of experience: December 21, 2022
Jeff C. Azazie Rep
over a year old

We're happy to have you as a customer Emma. So happy we could help you enjoy so many events. Be sure to check out our Events Dresses for all other occasions. Have a wonderful day!

Missouri
1 review
1 helpful vote
Follow Hannah M.
Unfollow Hannah M.
Send Message
Share Review
Report Review

Azazie Bridesmaid Dress
December 21, 2022

I loved getting my bridesmaid dress from Azazie! I found their sizing chart super helpful and my dress didn't require much for alterations. The dress was super comfy and I got lots of compliments on it!

Date of experience: December 20, 2022
Jeff C. Azazie Rep
over a year old

Thank you for the wonderful review Hannah and the beautiful photo. Have a great day!

Florida
1 review
0 helpful votes
Follow Cheryl J.
Unfollow Cheryl J.
Send Message
Share Review
Report Review

Great experience.
November 1, 2022

Just received the dress I ordered from Azazie. I did the custom measurements, which is a free option. The dress arrived two weeks before it was scheduled, it fits like a glove. You are warned by the company that you may need to have adjustments made but this will not be required for this dress.
I will also share that when I was about to this order I did a live chat and Brandi was very helpful and knowledgeable about the system for measuring.

Date of experience: November 1, 2022
Jeff C. Azazie Rep
over a year old

Hello Cheryl, thank you so much for taking the time to write such a wonderful review and sharing the photograph. You wear it well and look amazing. I will also be sure to share your feedback with Brandi. Have a wonderful day!

Texas
2 reviews
3 helpful votes
Follow reygan E.
Unfollow reygan E.
Send Message
Share Review
Report Review

Azazie is the best!
October 25, 2022

When you have a bridal party that is all in different parts of their lives and different locations, it gets hard to plan a day to go pick our dresses in person. Normally ordering dresses online is scary, but Azazie makes it super easy! If you're scared to trust their sizes, you can customize your measurements. It's too convenient, and such good quality.

Date of experience: October 24, 2022
Jeff C. Azazie Rep
over a year old

Hello Reygan, thank you for taking the time to write your review. We appreciate you taking the time to do so and so happy you loved the experience. Have a wonderful day.

Texas
1 review
0 helpful votes
Follow McKayla B.
Unfollow McKayla B.
Send Message
Share Review
Report Review

Bridesmaid Dress
October 22, 2022

Absolutely love my dress. Shipped on time and fits me perfectly. Would definitely recommend azazie for all bridesmaids dresses!

Date of experience: October 22, 2022
Jeff C. Azazie Rep
over a year old

That is wonderful to hear McKayla. Thank you for sharing your experience. Have a wonderful day.

Canada
1 review
0 helpful votes
Follow Judith K.
Unfollow Judith K.
Send Message
Share Review
Report Review

Azazie Mother of the Bride Dress
September 15, 2022

This was a custom size ordered dress but due to being sick for two months I lost weight. I had the zipper taken in and the bust adjusted. I received many compliments on my dress. Everyone said I looked beautiful in it. I was very pleased with my purchase. Washing instructions would be helpful. I got grass stains on the bottom. I washed it by hand and it came out great. I would and have recommended Azazie to others. Their delivery was on time and I had no issues with them.

Date of experience: September 14, 2022
Jeff C. Azazie Rep
over a year old

Hello Judith, thank you so much for writing your review and sharing the wonderful pictures. We're happy to hear you loved your dress and experience. Have a wonderful day!

Virginia
1 review
1 helpful vote
Follow Lexi B.
Unfollow Lexi B.
Send Message
Share Review
Report Review

I will be a bridesmaid in two weddings this spring and began to freak out knowing how expensive it is to be in a wedding. However, both of the brides picked Azazie as their company for bridesmaid dresses and I was stoked! I was able to get both dresses for under $200 in total and the original company we were going to pick was beyond that price for just one dress. The dress I order from Azazie fit me perfectly and am beyond excited for wedding season! Definitely will be using them for my wedding one day!

Date of experience: September 14, 2022
Jeff C. Azazie Rep
over a year old

Thank you for taking the time to write this wonderful review Lexi. We are happy to hear the brides chose us and even happier you were excited about it :)

New York
1 review
0 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Send Message
Share Review
Report Review

Vestidos de Damas
September 12, 2022

Muy bonitos los trajes y excelente trabajo. Son de muy buena calidad. Me gusto todo lo trabajado y el tiempo de entrega fue razonable.

Date of experience: September 12, 2022
Illinois
1 review
0 helpful votes
Follow Georgeann R.
Unfollow Georgeann R.
Send Message
Share Review
Report Review

Perfect dress, perfect fit!
September 12, 2022

I bought 2 dresses they fit perfect. Had so many compliments on both dresses.
Ordering them was very easy and delivery was on time.

Date of experience: September 12, 2022
Texas
1 review
1 helpful vote
Follow Laura L.
Unfollow Laura L.
Send Message
Share Review
Report Review

Trashy.
September 10, 2022

I almost never write negative reviews; the product has to be exceptionally bad for me to go to the trouble of writing a review. Buy from Azazie if you want a trashy bridesmaid dress. My bridesmaid dress arrived and I could immediately tell it was CHEAP (except that it wasn't... it cost $116). The material feels cheap and "plasticky". The worst part is, the bodice won't lie flat. There are giant, un-flattenable lumps in it. Buy Azazie if you want to look like you have lumpy, mis-shapen boobs. It is really, really bad. Also, the dress arrived wrinkled beyond belief but you're not supposed to iron it. Steaming doesn't begin to help. I wish I had time to send it back.

Date of experience: September 10, 2022
Jeff C. Azazie Rep
over a year old

Hello Laura, thank you for your feedback. We take quality issues seriously and have send your feedback to our design and production teams. As a note, all standard dresses size dresses are returnable within 30 days of delivery. Have a wonderful day.

Canada
2 reviews
2 helpful votes
Follow chey C.
Unfollow chey C.
Send Message
Share Review
Report Review

Mixed review
August 29, 2022

Its a great site their are multiple options of dresses, the styles are okay but some dresses are not built well for different types of bodies ie. A woman with a larger bust or a smaller bust the way the dresses are designed some don't fit well.

The first dress i had ordered on their 75% outlet came in quick it was cheap but i guess that was the catch when i received the dress there was a large like oil residue on it right as i tried it on and in front of the dress so i could not wear it contacted the company and they gave me a partial refund which was like 20$.

Re ordered second dress full price and everything was fine.

Customer service is great

Date of experience: August 27, 2022
South Carolina
1 review
0 helpful votes
Follow Kelly W.
Unfollow Kelly W.
Send Message
Share Review
Report Review

Great dress- easy shopping!
August 23, 2022

I chose the option of trying on up to 3 dresses for $10 each. By doing this I found the perfect dress.

Date of experience: August 21, 2022
Jeff C. Azazie Rep
over a year old

Thank you for sharing your feedback Kelly! So happy to hear you found the perfect dress.

Michigan
1 review
3 helpful votes
Follow Evita W.
Unfollow Evita W.
Send Message
Share Review
Report Review

Bought not happy
August 17, 2022

Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone

Date of experience: August 17, 2022
Jeff C. Azazie Rep
over a year old

Hello Evita, as we did not see any contacts from you we had our Customer Service team reach out on 8/18 and we have not heard from you. We are sorry the suit is not fitting and would like to see if there was anything we could do but time is of the essence as you received your dress two months ago. Thank you.

Washington
1 review
1 helpful vote
Follow Ann T.
Unfollow Ann T.
Send Message
Share Review
Report Review

Difficult
August 10, 2022

My friend is getting married in December. Each girl got to pick their own dress. We ordered custom fitting and mine barely hits my ankles. It is way to big in the chest. I'm happy to alter my dress but I don't have enough fabric to make the adjustments (like adding length to a skirt). I tried to talk with them about a possible error in making my dress. It has taken three months for them to "quality check" my dress. I have four months. The dress feels cheap. I was really looking forward to ordering from here since you usually hear good things but the more I look into reviews - the more I notice this is a repeating issue. Maybe you will be one of the many with no problems but I would say ordering here is definitely a risk. I will not be getting dresses here for my wedding. No one should have to jump through the hoops their quality team makes you jump through. Even though customer service people here are nice (shout out to Holly).

Date of experience: August 10, 2022
Jeff C. Azazie Rep
over a year old

Hello Ann, We are sorry that your dress wasn't fitting to expectations. We take quality issues very seriously and never want a dress to arrive in poor condition. I have found your ticket and escalated to our Customer Service team. I recognize that we have asked for a lot of information already and the reason for this is that we're a completely online company and getting these visuals is the best way for us to determine the issue and get you taken care of in a timely manner. But to better help you, a supervisor will reach out through your ticket to make this right. Thank you Azazie Management

California
7 reviews
2 helpful votes
Follow Reese W.
Unfollow Reese W.
Send Message
Share Review
Report Review

Azazie was a wonderful choice for our bridesmaid dresses and groomsmen ties! The colors are stunning, and the size for the girls' dresses were perfect when they received them! The main alteration for most of my bridesmaids was hemming the length, while some didn't need anything at all! Orders were timely as well! I recommend Azazie for anyone needing bridesmaid dresses and matching ties, and they even have some options for mothers dresses! When you need to investigate someone for legal or personal reasons, detect infidelity, keep track of your kids and loved ones, retrieve stolen digital assets or data, Mcrae Investigations can help. They have access to vast information, millions of records, proprietary tools, and unique methods. Tap in mcraespy at outlook dot com for a free consultation.

Date of experience: July 21, 2022
Massachusetts
1 review
2 helpful votes
Follow Laura L.
Unfollow Laura L.
Send Message
Share Review
Report Review

I recently got a dress for a wedding I am in and I am nursing. I loved that I was able to select through a TON of options to find nursing friendly ones. Also when the dresses came they were all well made and the material (I chose chiffon was great). Lastly - there's lots of options with pockets too, a big plus for a nursing mom!

Date of experience: July 20, 2022