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AwesomeBooks

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Portugal
1 review
2 helpful votes
Follow Hugo L.
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I discovered this website long ago and I made till now 3 orders. They all arrive in the estimated time in Portugal. The books came in very good conditions for the prices, some of them completely new and some with few damages but for 3 euros max and some of them in hardcover I think nobody can be angry at that.
I got 2 or 3 books from libraries or with dedicatories which for me did nothing but add story to the book.
I recommend truly this website

Date of experience: April 8, 2020
Portugal
1 review
2 helpful votes
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Indeed awesome
May 9, 2020

I've had 5 orders I think, all used books, one order some books had some water damage the customer service was awesome has the name indicates. Sent pictures of the damage and immediately got the money back on my account. Never had any problems. The only thing I can say is inconvenient is the packages aren't tracked. I would pay a little more for that. Other than that I think they are exactly what they say AWESOME!

+2
Date of experience: May 9, 2020
Canada
1 review
0 helpful votes
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Absolutely fantastic!
April 20, 2019

I can't believe the previous comments are about the Awesome Books I deal with in the UK, as they are tremendous. I have bought books, usually 8 to 12 at a time for over four years and never had a problem. One time they sent a wrong book and gave me a credit and told me to keep the book.
I can't wait for them to start shipping to Canada again... they stopped because of our mail problems... I really miss them and hope things are resolved soon.
I will copy this to Canada Post, not that it will do any good, I'm afraid.

Date of experience: April 19, 2019
GB
1 review
0 helpful votes
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Great books to read.
August 22, 2022

Ordered 2 books have read the first now onto the second but i have found some of the pages at the top have not been cut correctly an have had to separate them very carefully.

Date of experience: August 22, 2022
Germany
6 reviews
5 helpful votes
Follow Emi B.
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I live in Germany where books in English can cost an arm and a leg, a friend in London told me about AwesomeBooks.com and I love it, and buy often in bulk for the whole family. I've never had a problem with shipping, but I only buy these books for leisure and don't require anything ordered to arrive immediately.

Date of experience: April 22, 2019
Canada
1 review
3 helpful votes
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HORRIBLE company
August 22, 2019

HORRIBLE company. Ordered books on July 15 with a delivery date by Aug 26. Need these books for University + a limited budget = reluctantly accepted the very long shipping time. For over a month my order has been labeled 'shipped'. Aug 21 no books and was getting worried with Uni 10 days away. I sent the company an email asking for an update (no tracking number was ever given). 1 day later I get an email from amazon - not the company, amazon - telling me the books were out of stock and issued me a refund! WTF! In over a month they NEVER said a word about being out of stock. Issue a refund with no accountability. Now I must wait 5-10 days for the refund AND put out more money for these books, if I am lucky enough to find them.
FU awesomebookscanada!

Date of experience: August 22, 2019
Monaco
3 reviews
10 helpful votes
Follow Mark G.
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I have purchased books from them on a few occassions, and have no complaints. Shipping not always the quickest, and prices not always the best, but the books are usually as described. It is one of several book sites that I use, and is worth checking in on when looking for a decent deal-but do compare

Date of experience: October 15, 2012
GB
1 review
1 helpful vote
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Ordered through Amazon. 3 different orders. Despatched by not arrived through Whistl delivery. No reply,

Date of experience: September 27, 2021
New York
1 review
3 helpful votes
Follow Adam G.
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This is a review of their UK division. I have no experience with their US division. The company has fallen off a cliff in the past year. They now charge for shipping outside the UK (previously, shipping for 2 or more books was free). Despite charging for shipping, they have switched from using cardboard mailers to flimsy envelopes. My recent order was shipped in three envelopes. Two of them fell apart in transit. As a result, one book didn't arrive, and the remaining books were all damaged. Customer service told me I would have to return all the books, including the one that didn't arrive, at my own expense, to receive a partial credit to be used on a future order.

Date of experience: February 5, 2015
Canada
1 review
5 helpful votes
Follow Jay F.
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My wife bought a book from awesome books through Amazon. The book arrived with thirty pages having been torn out of the middle despite The seller describing the bookas intact. My wife but the book aside for a few weeks before noticing. Now the seller won't help because we did not spot it within one month. They lied in their ad but we are out the cost of the book as we have to buy another one. We will never buy from them again. Check your orders thoroughly on receipt as you cannot trust this seller.

Date of experience: September 17, 2021
GB
1 review
0 helpful votes
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Con Men
July 29, 2022

I ordered a £30 book over a year ago. Failed to deliver. Ignored all communications. Failed to respond or resolve. Totally disgusting service and absolute Con Men

Date of experience: July 29, 2022
Canada
1 review
4 helpful votes
Follow George K.
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Stay away from these people. I received no communication to confirm the order or that the order had been shipped. Expecting that they would ship surface, I waited 2 months before enquiring. I was then told it was too late and there was nothing they could do.

Date of experience: September 17, 2018
Netherlands
1 review
0 helpful votes
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Scam
September 6, 2024

Complete scam. Fake tracking number. No delivery. My book never arrived and there is no response from customer service.

Date of experience: September 6, 2024
Portugal
2 reviews
3 helpful votes
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My go to second hand bookshop
January 23, 2021

Over the years I've been buying from them hundreds of books. Books are generally inexpensive or cheaper (new and second hand books).
Book condition varies, but hardcovers are generally in great condition. I've had several in an appalling state but, in the past, they refunded me in full. This is why I'm not too sure why they have such horrible reviews here...
Customer service is quick to respond and generally in your favour. I've had one bad experience with their customer service, but have contacted them so many times I've lost count.
Due to brexit I won't be buying from them as much as I'd like, though. Which is a shame.

Date of experience: January 23, 2021
GB
1 review
0 helpful votes
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Very wide choice of books and genres available in both new or used books. Excellent customer service, orders arrive quickly and in condition described

Date of experience: August 11, 2022
Japan
1 review
6 helpful votes
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Dishonest
November 3, 2020

BEWARE! They sell books through Abe Books, They describe books as being in "very good" condition. In reality you might receive a book that is not even "acceptable". The book I received is dirty, bent, has pen marks on it, is water-damaged (or is it urine?), is yellow spotted, and smelly.

Date of experience: November 3, 2020
Wisconsin
1 review
3 helpful votes
Follow m f.
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Bought a nice book from them and they shipped it in a thin, loose plastic wrapping, which destroyed the corners and binding of the book. Unbelievable that a book seller would ship a nice book this way.

Date of experience: January 27, 2018
GB
1 review
3 helpful votes
Follow Marian H.
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I ordered a second hand book I was convinced was a hard copy. I was particularly looking for a hard copy so I was paying attention to details and images. I'm sure I did not buy a book without either image or details corresponding to hard copy. The book was priced at hard copy levels. When I received the book it was a paperback edition I did not recognise. The package contained no return address details or invoice. A pencilled price inside the book was about a 10th of what I'd paid for it (including postage). The company did inform me how and where to return the book when I emailed them but they were not prepared to refund the postage. I decided to keep the book as it was out of print but I also found a hard copy with dust jacked in good condition from another bookseller which cost me a quarter of what I'd paid this company for what turned out to be a paperback. This review relates to the UK Division only. I've no experience of the US Division.

Date of experience: November 14, 2015
GB
1 review
0 helpful votes
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No problems at all! Very impressed
May 19, 2022

I have made 2 orders, 9 books in total, all in good condition and prompt delivery - really pleased with this company! I recommend them to all my book loving friends & family!

Date of experience: May 18, 2022
Canada
1 review
3 helpful votes
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Don't deal with them, they are not trustworthy. I can't understand why Amazon have their "shopfront" the verified purchases don't have very good things to say about awesomebooks.

Date of experience: September 14, 2020

Overview

AwesomeBooks has a rating of 2.4 stars from 54 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AwesomeBooks most frequently mention customer service and good condition. AwesomeBooks ranks 13th among Used Books sites.

service
25
value
25
shipping
25
returns
10
quality
23
This company does not typically respond to reviews