AVAST SoftwareReviews 63

I had used Avast Software for several years, but then the price of their product went up substantially and they kept trying to sell me new products. When I called customer service, the guy was a pain in the you know what by trying to question why I was cancelling my subscription and why their products are so much better than others. Newsflash to their customer service: THE CUSTOMER IS ALWAYS RIGHT AND CUSTOMER SHOULD DO WHAT THE CUSTOMER REQUESTS WITH NO QUESTIONS ASKED! Plain and simple! The person I spoke with finally got my message after I repeated it numerous times while talking over him and refunded/cancelled my annual subscription. I highly suggest to not ever start with a subscription to this company for any product, even if you think it is the best.

They charged me in advance following year's subscription via Paypal, without sending any email notification, so i can cancel it. When i noticed the charge the same day, i complained, they tried to persuade me to maintain the subscription, without apologizing. I questioned also the transaction on Paypal. Where they immediately put it on dispute. Avast support, finally agreed to refund me. Paypal informed me that the case was closed in my favor. After ten days, the amount was not refunded. I complained again. This time my bank was the problem and of course i contacted with them and they were not the creating any problem!It has been a month, i have contacted them one more time and the customer support was rude! They told me, the problem was Paypal, it was in dispute, which of course is not true! The y asked me to wait again. The worst company i have encountered.The customer support should also be trained to speak polite.Phrases like " Are you done?", are totally inappropriate. Or " Send me the screenshot of Paypal, translated, of you want get your money back "...Unbelievable behavior! They do not deserve a star..

I just received (via email) a notice that Avast is going to ding my bank account for a "renewal" of software I haven't used in a couple of years. I have called their customer support number and have been holding for almost an hour. I tend to think that this is company policy.

I am not sure how the "Program" or option became in my system. I did not ask for the popups to warn me that I was in danger...It seems the presence of the Avast software itself seems to be what it is warning me about!
I searched the damm thing and saw the reviews here and had to add my 2 cents. The main objection is it seems to be a push product that will not go away and it is posing as Google? Or Microsoft or part of my package I already have except I need to buy into it.
What is real anymore? It seems I myself could be AI and for all you know I am a compettor of Avast and at least a Troll.
This invasion bothers me, I am worried by this spammy thing

Ridiculous refund policy. I requested refund which was accepted via chat. I was informed that will receive the money within 7 days. When I haven't received the money within this period I checked my email and realised that they sent the link to accept their terms and conditions before receiving the money. Of course at that time the link has expired so I have to do it all over again. Luckily I am still within cancellation period otherwise I would loose the money

Terrible and unprofessional customer support. I had to politely beg for a refund for a charge that was automatically renewed without my authorization. The entire request lasted 30 minutes while the customer support agent named Kennedy, attempted to exhaust me with alternatives and delayed responding for nearly 5 minutes. The agent tried to exhaust me by asking several times why I wanted a refund and tried to only offer a 75% partial refund. It was quite obvious their intentions were to frustrate me and delay the entire process. This agent also made underlying taunting & mocking comments of my Asian heritage last name -- which was quite obvious and extremely unprofessional. It was difficult to maintain my composure but I continued to say thank you and please to my requests despite the constant disrespect that I had received.

I was really happy with Avast programs and features but I will never ever do business with Avast ever again because of this. I have never written a consumer affairs review either or a 1 star review. Ever. So I hope this can speak volumes to my experience. You should not have to go through this experience for canceling or requesting for a refund especially if it is within a reasonable time frame. In my case, immediately after they charged me.

Customer support id ******* - 7/24/2023 6:33pm PST

AVAST is the Company from HELL!
I canceled my account and removed the software.
A year later they billed me and I had to spend 3 hours on the phone to get a refund and an assurance the account was canceled.
One year after that I got billed AGAIN and had to spend 2 hours on the phone to get a refund.
When I asked why they billed me again they said "Your canceled account is marked for rebilling"
DONT USE THIS COMPANY

Poor VPN, NO customer service, NO answers when facing a problem, average or superflous products, problems with other VPNs when using Avast, pushing "buy, buy,buy" politics... DON'T buy their products, it's not worth it AND you will NEVER get a service or an answer if you are facing a problem. They cosider their clients without any respect and just as cash sources.

IT HAS DRAINED MY CPU, DELETED MY GRAPHICS DRIVERS, LIED TO ME ABOUT VIRUSES ON MY COMPUTER, AND LAGGED MY COMPUTER! NO MORE, ITS REIGN OF TERROR ENDS TONIGHT!

VIVA LA REVOLTION!

Zero is too much for Avast. I used it for years, then I didn't have computer for awhile, was charged, asked for refund, it was in April. They refunded, in May charged, asked for refund, they refunded, they charged me again in May, never refunded, it was 9 months ago. There emails since June, I asking for refund, many emails from them and from me, each time they reviewand say i should receive refund shortly. In November they replied that 30 days time frame for refund passed. Again phone calls, emails, same story, they say that escalated my case and refund should be received shortly. Now is December 26th...

Wasn't a bad software but, the issue is that you'll use the free program and without ANY warning whatsoever, you get charged over $100 for their service advertised as free. No warning, no call, no voice mail, no e-mail to catch it before they charge you. They just pounce once that money pops up and they pounce quick. That example of unprofessional crap is why I got rid of it.

I downloaded this to stop the malware on my computer and to what I hoped would make it run faster. After I purchased this software my laptop locked me out and this software corrupted my computer. DO NOT PURCHASE this software. Now I got to go pay a expert with computers just to get my computer to work again.

DO NOT BUY THEIR UPGRADED SERVICE... IT COMPLETELY TRASHED AND CRASHED MY COMPUTER WHICH HAD TO BE TAKEN IN FOR SERVICE IN ORDER TO GET RID OF THE PROGRAM.
THE CUSTOMER SERVICE IS HORRIBLE AND USELESS... WILL NOT REFUND THE MONEY SPENT.
SAVE YOUR SELF THE HEADACHE AND COST... DO NOT BUY FROM THIS COMPANY!

New update messed up with my audio/video drivers, was really hard to revert it back. 3 hours of my life wasted

Used it for a couple of years and the free version works powerfully like the other paid antivirus tools

Hello, I have bought Avast Ultimate from their partner avast-tn.com. And I have discovered à lot of possibilities of configuration for many interesting Avast security features. Easy to use, easy to install. The mimic VPN protocole make my connection not being interrupted and I have access to all my favorite website! Tuneup makes my pc goes faster. Simply great!

Why would you ever want any program to delete the entire contents of ANY folder?! I am so mad at them - they said I checked a box wrong.
This should NEVER happen, and there should always be a way to recover - who would use antivirus to delete perfectly good files? I can do that myself - but now I'm screwed.
Beware, this is such terrible practice and WHY!?!?!? So mad

Avast seems to have stopped sending refunds as advertised. Been using Avast for over 10 years. Basic free product is great. When you try one of their upgrades or supplemental products and don't like it, you're supposed to be able to get a refund if you cancel within 30 days. DO NOT BELIEVE IT! Been waiting 14 days for the refund that was supposed to come in 5 to 7 days. Unacceptable and annoying. Again, BEWARE of Avast and their empty promises.

Downloaded the premium virus protection and it worked well the next day i downloaded driver updater on the first running it deleted all the virtual drivers off my computer now no audio or video devices and i cant seem to get them back so im asking for a refund but they dont seem to want to answer DONT GET DRIVER UPDATER