AvasFlowers.net

Ordered a floral arrangement and then upgraded to luxury grade, it was anything but luxurious and the color combination wasn't even close to what I selected. Flowers were not the freshest and didn't last.

Do NOT order flowers from here! They add surprise fees, do not deliver on time, do not deliver requested arrangement, and only way to get person on the phone is to call to place an order. They are quick to take new orders when they cannot even fulfill current ones. Put on constant hold when request to speak to customer service is made. There is no attempt to remedy any mistakes.

Wanting to use a local florist, not FTD or flowers.com,, I ordered off their website While I understand that substitutions may be necessary depending on availability, the arrangement that was delivered was not even close to what was ordered. The vase, the flowers, the colors, etc. In a case where it is going to be so drastically different, contacting me to discuss options would be appropriate. The square vase is what I ordered. The tall vase with ribbon was what was delivered. They are still beautiful, just nothing like was ordered.

My husband was trying to surprise me at work and the flowers never came. He called for a refund And the rude lady on the phone hung up on him. We finally got it back, but geez! Learn customer service! $99? 7-10 business days to refund an instant charge…. Yeah I call scam company! I'd show proof of purchase but they never arrived…. Pretty disappointed

My fiance ordered me an arrangement with gifts. The order arrived 4 days late and was incomplete! My roses were dying and just thrown in the vase. It had a Dollar Tree bear with two different size eyes facing inward as well as the heart shaped candy. It literally looked liked someone's child made it. The delivery instructions were not followed. This was just an unprofessional and unacceptable purchase! I see why they have received so many 1's for reviews. This was a horrible experience! The Floral company that they used via the card that was attached is called Floristeria Vanidades with Pedro Serrano listed as the owner need to do better by giving the consumers quality products that are worth purchasing! We are upset, highly disappointed and will not be using Ava's Flowers ever again!

I ordered a $54.99 DELUXE version of Floral Harmony Bouquet for my friends 60th birthday. I also paid $9.99 for 1 PM delivery (did not happen until 3 PM) $2.99 for a Greeting Card Service; Free delivery is a joke when they charge you $18.95 for Service and Handling. Total $86.92. It looked like something you can pick up at Walmart (sorry to slam Walmart though!) Customer service doesn't care! I eventually received $20.98 refund ($9.99 for express delivery and $10.99 towards flowers) That's not even a quarter of my cost. They offered $10 for future purchase. I told them to take that $10 & put it where the sun don't shine. There will be NO next time! EVER!

I received a phone call 1 hour 45 minutes before a funeral. I placed the order on Saturday, April 23rd so no excuse to be calling less than 2 hours before said service. I spoke to 3 different people to confirm the arrangement was delivered. They promised to send a photo ( never did) as my sister sent. Sharing both photos… I ordered the basket so I was completely taken by surprise of the substitution! I never authorized such an arrangement. I've asked for someone to call me back to no avail. I've tried to upload both photos and this system is not letting me. Don't waste your time or money! Call a local florist and actually speak with the business owner!

Horrible service. They never delivered my order. I ordered my flowers 7 days before Valentine's Day. Was given flex delivery 13th and 14th of February. The flowers never arrived and no one answered phone calls or emails.

I ordered flowers for the funeral, and they didn't deliver. I received a call 3 hours after the funeral had finished knowing that my flowers never got there on time. I even paid extra for the rush fee. I never received an email with an apology from the company, even though it was a sensitive matter that caused lots of distress for me at the time. I had my money fully reimbursed; however, the damage is done. Very disappointed with the lack of respect for the customer. Shame on you.

The site is very deceiving as to what products are delivered. Seems they will purchase from local grocery and delivery as it is their product. What was order is with the basket. What was delivered is the pot. The card is almost bigger than the plant. They survive on people's embarrassment and pride. Certainly not worth the price or surcharges. Use anything else.

I should not have to spend hours trying to send sympathy flowers to my mother. This company doesn't even deserve the 1.8 stars it has. First there's the absurd sudden service charge on your order that I had to deal with getting taken off. Then I get an email telling me the arrangement I selected is unavailable and I can pick a different one. I go in to pick a different one and they're all way $#*!tier options. It seems like a scam. I canceled my order - for the second time - and they're still saying someone from customer service will be in touch about it, when they should make cancellation the click of a button no questions asked.

I placed an order (#*******) online a week prior to the scheduled delivery date; the order did not show up on the correct day which was my mother's birthday. This was not as concerning to me as the display she finally received, which I had paid $70.00 for. I feel the company misrepresents the items on their website as they do not match the final product and based on their response from my customer complaint emailed to the company; they are aware ahead of time they cannot meet expectations but continue to falsely advertise these products. Customer service had no desire to resolve the issue. Please take the time to do your research before placing an order, if I had read the reviews (most are similar to the issues I had) I would have never wasted my time and money with this unprofessional and uncaring company.

I placed an order for flowers for my mom and even used their "free delivery" fee only to have a $19.98 fee slipped in at the very last minute. It's almost like it popped up, so a $40 arrangement ended up being $60. I did get the fee back but they wouldn't refund the entire thing and cancel the order even though I had LITERALLY just clicked the "order" button. They are fraudulent... It is a total rip off. They also have "ratings" from "Google Shopping" which is not even a thing... We'll see what ends up being delivered. I am going to pursue this as I do not think they operator above board.