AvasFlowers.netReviews 686

A $54 mixed arrangement plus fees and services charges came to $93.92. The arrangement shown online was impressive and what my wife got was a bad joke. Then to get any satifaction from "customer service" is frustating dealing with overseas operators that are reading from a script and provide useless lip serivce.
DO NOT USE THIS SERVICE
First photo - online image
Second phots - what i got

Ava's adds $25 junk fees that don't show up til after you place your order. They told me they could not find a flower shop to accommodate the bouquet I ordered, so they ordered the pictures you see on my initial review, from another state and flew them in on an over nite FedEx flight charging the above. Any flower shop in St. Louis or St. Louis county could have filled this order, there was nothing special about the flowers.
See my first review if you want to see what was sent as opposed to what they ordered.

Very disappointed in the floral arrangement that was sent to my GF. I purchased the "same as shown" and the amount of flowers wasn't even close to the picture. I paid $88 including an enormous fee that they charge, so feel like I got scammed even though when I called they only gave me a $25 dollar refund. I'm from out of state so I won't ever use Avas Florist again as a business. Beware when you order flowers here!
The picture on the left is what I purchased, the one on the right is what got delivered, ripped off!

I ordered flowers to be delivered on a specific date and paid extra charge to ensure they were received on time. The flowers were never delivered and I spent many hours on the phone and chatting to get them to handle the issue. I was offered to have the flowers delivered on another date and no refund of the purchase. I stated this was not satisfactory as I've not received the product and should have a full refund. I was told that they promise and guarantee I will receive the flowers; however, I never received them on the date as promised and still haven't three days later so how can you guarantee I will get them now. Also this is the first time my husband has ever sent me flowers in 13 years and I never received them. This made for my birthday gift to be ruined. No flowers and no refund! After another round of calls I was advise they will refund my money which they have to because I never received the product.

I would NEVER use this company if you want to receive a purchase you make. My husband spent $150.00 on this flower order and paid extra for the delivery to ensure received on the promised date to never receive them.

Thank you for ruining this once in a lifetime gift of my husband sending me flowers!

I just recently looked at all the oor reviews. Last weekend I had ordered flowers. It was all wrong. Wrong flowers wrong price. Unable to get a hold of anyone. Calla get getting dumped and unanswered. After paying large price for flowers and receiving something I didn't even order.taking a pic and trying to email them. Nothing.
This company should not be allowed to operate anymore. Special moments and important moments that are in need of flowers and then a terrible and large waste of money in the process. Terrible company and very unethical.

I order a baby boy floral arrangement, large, to be delivered for a new baby boy. I also paid for balloons to be added. Delivery person showed up with no balloons and went back to grab some. The flowers delivered had no baby boy/blue hints at all, floral arrangement is small to medium. Extremely disappointed and I am here to see these in person. Not happy and would never recommend again.

Also, cannot speak to anyone, online or by phone about my order. I feel ripped off and I am extremely upset. Worst floral arrangement that I have ever paid for.

I ordered a $60 bouquet. The website asked when I wanted delivery, and I chose the same day. There was no indication that my same day delivery would have a $24.95 service fee in addition to the $9.99 delivery fee. With tax, the $60 bouquet cost over $100. When I reviewed the emailed receipt, I immediately sent a request to cancel the order (37 minutes after the order was placed. Four hours later, I received verification that the order had been delivered. Then, then next day, I received an notification that it was too late to cancel the order. I explained that I had cancelled nearly immediately and that, because they had still delivered, I would like the extra service fee reversed. I never heard from them again. HORRIBLE CUSTOMER SERVICE!

I was needing same day delivery for my BFF's kid who was in the hospital. She had been in for days with a very long stay to expect. I wanted to send flowers for a pick-me-up. First, I was shocked at the "service fee." However, with some complaining from me, the woman I was speaking to finally applied the discount code that was offered online to provide me with free delivery. Then, I recieved an email later that day that the supplies would not be in for 2 days later. 2 days later, I received a text they still did not have the supplies. She thought the flowers could be delivered elsewhere. I decided to cancel. She refused to let me cancel. At this point, days into the stress of a hospital stay with a very bad prognosis with my BFF's kid, I was not in the mood for this person to not care. She did not care. In a few days, if I don't see the credit to my account, I will take additional action.

I was looking for a place to send someone flowers i found them i called them and placed a order on the phone and told them address and everything they repeated it and it was right but i got a text that something was wrong and they got it worong so i called and they updated it then the next day its at the wrong house i would not recommend this place not even a one star and they would not even redeliver.

My mother's funeral is over. The flowers I ordered never arrived. Upset me during the service and now they want to re- deliver? Unbelievable funeral is over. Everyone gone home. What good are flowers now?

I place a flower order for same day delivery at 12:00 noon and was promised a same day delivery, only to get a urgent text 2 1/2 hours later confirming that my order would not be delivered until next day.
I specifically ask when I initially place the order if the company was local and if they could ensure me a same day delivery and the representative answered yes! There flower are beautiful, however I have found their customer service and overall service to be sub-standard! I would not recommend this service.

These pics are of 'what I ordered' vs 'what I got.' Not to mention it was delivered to the wrong address. It was as if I was being Punk'd it was so bad.

My husband was trying to surprise me at work and the flowers never came. He called for a refund And the rude lady on the phone hung up on him. We finally got it back, but geez! Learn customer service! $99? 7-10 business days to refund an instant charge…. Yeah I call scam company! I'd show proof of purchase but they never arrived…. Pretty disappointed

I placed my order Sunday morning, they claim same day delivery, NOT! They harass you with calls, text & emails before they even deliver. If you have a problem no one speaks very good English. I ordered "the sun, moon & star" arrg., that came in a blue vase, a card, a get well balloon & three latex balloons. I even paid extra to have it shipped asap. Then Monday comes they call me to tell me they couldn't ship it on Sunday & they needed permission to send it Monday, fine. Then they call at the end of the day to tell me my aunt was discharged & they couldn't deliver it. WHAT! My aunt was not discharged, same room, same everything! I had them confirm info. & try to send again. Tuesday night they FINALLY deliver the flowers that were wilted & half dead, NO VASE, NO CARD, NO GET WELL BALLOON & one latex balloon that was half deflated! I was so upset! Now, they're giving me a hard time to get my money back! These people are crooks! I would avoid buying ANYTHING from Avas Florist EVER again! I'm going to report them to the better business bureau & I will definitely let everyone I know to never order from these people either! Be warned! P.s. My aunt is in the hospital by herself & just had a stroke. I'm a truck driver & am not able to visit right away, so I have no pictures. Just the word of my aunt & her nurse. Breaks my heart that these people can toy with people's emotions like this, for what, money! So disgusting!

Thought this was a brick and mortar shop in Mason, Ohio. It isn't. Order a $64.99 cornucopia basket with orange and yellow flowers. What was deliver was a standard glass vase with yellow, red and pink flowers. When I tried to contact them to complain, I could only click on "didn't get what I expected" and was set to a site concerning their substitution policy. This was not a substitution, it was flat out the wrong thing. Finally called the number to place an order and got customer service. They did make it right. The person who received the flowers noted that they came from two different florists. If I wanted the flowers out sourced I would have chosen 1 800 flowers.

I had an excellent experience. I ordered flowers for delivery, my Aunt lives in another state than I do. I attached a photo of what I ordered and a photo of what she received.

On Ava's Flowers website it said they were located in, and could deliver in my hometown. The business was NOT located in my hometown. I received a call saying they could deliver the plant to the family's house but they didn't have anyone who could deliver to the funeral home. I insisted that they deliver it to the funeral home, saying that the funeral home was 4 blocks from the family's house, so if they could deliver to the house, they could certainly deliver to the funeral home! After being put on hold for a 15 minutes, they finally said they found someone who could deliver the plant to the funeral home. They charged my $3.99 for the little card but instead of writing what I had written on the order form, they wrote something short and abrupt. They also listed only ONE of the 3 siblings' names on the card! How tough is it? The "Free Delivery" code worked, but there was a $24.95 Service Fee which was not itemized or explained.

Bait and switch with plant. Sent dead flowers to my sister and didn't send the get well balloon. Paid $80 for a max $15 ugly and wilted flower arrangement. More than disappointed

Hit you with a $24.95 'service' fee at the end of the process, on top of delivery. Overpriced to boot.

I placed my order 4 day in advanced. Today 9/24/23 was delivery day. I paid $10 to rush them. It said it would be delivered by 2 pm. Well 2 pm came and went. Then when I try to check the status it says delivery by 7pm. I got an email around 6:45pm saying it was delivered. I checked outside my house, all over but there is no delivery. I checked the original email and it has the correct address so I know I put it correctly. Do not recommend this place, I spent close to $150 too.