Avas Flowers

I phoned in my order to make sure they would get it right. They called back later and said I would HAVE TO CHOOSE A DIFFERENT BOUQUET. THEN THEY DID IT COULD NOT BE DELIVERED UNTIL THURSDAY 3 DAYS LATER.

I ordered flowers and found out the day before that they would not be delivered. Could not talk to a person and the recording said they were closed for the holiday. What holiday is on Aug 3?

Took my money, called me the delivery day and said they couldn't deliver. Then put me on hold for thirty minutes when all they had to do was give me a refund. Customer service was a joke too

6 day delay in delivery. 5 (40+minute) phone calls guarantee the next day for their mistakes and only a $15 refund for a $103 order! Never order from this company!

I do not recommend this company. You will be overcharged, terribly and treated like you've made the mistake. Even though they sent me a picture of my order that was correct other than missing the it's a boy balloon. Charged me over $70 for a small teddy bear and three balloons. Very disappointed in this online company. I ordered the small get well balloon set being held by a small brown teddy bear. In my picture, it shows it with three latex, colorful balloons and three get well mylar balloons and the smiley face balloon. I added a it's a boy balloon separately, The order was missing the latex, colorful balloons, the yellow smiley face balloon and the it's a boy balloon. In the picture they sent me it shows the small balloons and the teddy bears holding them, on red sticks. When they showed up at the hospital the balloons were on ribbon and very long above a white bear and only three get well balloons. Nothing like what I had seen in the picture. So hard to order a nice gift when you're not in the same state as the person you're getting them for.

Placed order at 6:47 a.m. for my mother in law on Friday b4 Mother's day. Delivery window between the 12th and Sunday the 14th, which I was fine with. We live down south, shes up North. Received an email just after 6 p.m. that even stating due to volume of orders they would not be able to make the delivery until the Tuesday AFTER Mothers Day. I was furious that now all local flower shops were closed up North, they'd left us with no other options and had waited that long to inform us. When I called their resolution was to offer $15 off the order. Not even close to acceptable. Especially when they offered "free delivery" when using some special promo code but at check out you then see this surprise $28 "service fee" but by the time you see this you're almost done and just suck it up. But that's sneaky and so shady. So all said and done, badly run business, then, can't even offer any compensation off TRUE order total. Instead, just half I'd their SURPRISE service fee. I told them HELL NO just cancel and issue a refund immediately. What a joke. Stay far away from this place!

I called 5 days ahead of time I paid him for and my girlfriend never received her flowers before 5 o'clock my girlfriend actually called me and asked me did I get her flowers I was embarrassed and ashamed on Valentine's Day that my girlfriend never received her flower in a reasonable amount of time Ava's flowers was the worst experience I have ever been through I will never get flower But from the service again I will go anywhere in Fort Myers Florida but avos the customer service suck there's nobody to talk to

I am very disappointed that I trusted Ava's flowers for my Mother's Day delivery. My order was placed 4 days in advance. I CAN NOT BELIEVE THAT A COMPANY WOULD CANCEL A MOTHERS DAY DELIVERY THE DAY THEY ARE SUPPOSE TO BE DELIVERED! Plus, they did not even call to advise, they simply sent an email so late in the day that I could not of even tried to send flowers from a more reliable business if I tried. I DO NOT RECOMMEND for you important flower delivery for loved ones. Not worth the risk! If I could give less than one star I would have.

Valentine's Day, 2022:

It's a shame that I have to give them 1 star as it's the lowest option but even giving them 1 star is way too much. If there were an option to provide negative numbers to depict the lowest of low - that would still be too good for this company. This company is BEYOND awful and should be permanently closed. Every state Attorney General should make it their sole purpose to close this operation because its continued allowance to operate is a menace to society. Not only are they thieves but they literally suck all joy out of special occasions. The high ratings on Google and other sites listed on their website are complete works of fiction and goes to show just how far they are willing to go to purposely and willfully mislead shoppers.

Flowers ordered well in advance for Valentine's Day delivery SHOULD be delivered as committed. However, lying to callers throughout the day as the 7 PM delivery commitment time approached about on time delivery and then don't deliver is unconscionable. The audacity for customer service to tell callers "we are too busy and won't be able to deliver today, how about tomorrow?" is outrageous!

Fair warning to those out there. Do not waste your time to order flowers through them. Also, be aware that they are actively changing their business name by removing the apostrophe and going by (Avas Flowers) as well. Don't be fooled- it's the same scam of a company. You've been warned. Go elsewhere! Save your money! Don't risk having a special occasion ruined by soulless, evil people who purposely set out to steal people's money and ruin special moments.

100% false advertising! Did not receive what I ordered at all. A flower was also complete broken off the stem, leaves all scattered/not trimmed. Charged a ridiculous service fee charge on top of a delivery charge and was not delivered same day. Absolutely terrible customer service because there is NONE. FIRST PICTURE IS WHAT WAS PAID FOR AND 2ND PICTURE IS WHAT WAS ACTUALLY RECEIVED

The search said that delivery would be free. When I went to order the flowers, they tacked on a $9.99 delivery fee. I was willing to accept this, thought $9.99 was fair for delivery, but then when I went to check out they tacked on a $28.99 service fee. Bringing my $75 flower order to well over $100 with tax. I called them, first of all they advertised like they are in the town that you are sending flowers to. The person answering the phone would not answer my question if they were actually in the town. I had to say to him I would like to come visit your flower shop and look at the flowers, what is your exact location, at which point he admitted they were nowhere near the town I was sending the flowers to. Then he said every florist adds the service fee. I found a florist in the town where I wanted to send flowers and call them. They were very helpful and friendly, and there was no service fee. Just the price of the flowers and a small delivery fee. Do not use one of these websites. Buy direct. Ava's flowers is a rip off

My father has flowers delivered every year for Valentine's Day as I live very far from my home town and this company is a horrible experience with terrible customer service. On 2/14/23, my flowers from my dad were supposed to be delivered. They were not. Customer service told my father that it would be delivered the next morning due to high volume. It was not delivered. It is now 2/18/23, and the flowers have not been delivered and no update.

It's also unfortunate that this company decided to remove their Google business page because of horrible reviews that were coming I'm sure. They claimed today that there was an attempt to deliver. There was not. I have door cameras and was also home all day. I also have neighbors that did not see anyone attempt to deliver, so they are also LIARS!. Still, no flowers - my father called and asked that my arrangement still be delivered but he's like a refund for ruined my Valentine's Day. They said no, with no explanation or remorse. We ended up asking for a refund.

I DO NOT RECOMMEND THIS COMPANY. They ruined my father's tradition with me, and had no remorse or explanation. I am highly disappointed. TERRIBLE SERVICE!

I ordered flowers from this company 6 days ago and they never arrived. I've called everyday this week and told nothing but lies. The orchid I paid for wasn't in stock so I told them 3 days later to send wtvr they had.
Yesterday (day 5) to find out what's going on. They said they're using another florist and they'd be delivered today. I got a text today saying it was urgent I call them. Today, they said "we don't have orchids so they didn't go out." Worst company I've dealt with ever. They owe me for spending 3 hours on the phone with them and nothing has been done. A 30yr family company? A lie. I just spoke to the manager who said she'd refund my $10 rush delivery payment, they did that already. I don't want $10 I want the the flowers delivered 6 days ago. Then the manager Haley said she'll make sure they're delivered on Monday because it's noon on Saturday, after they were promised to be delivered this am. I asked if someone would ensure they're delivered Monday and the manager (who said her name is Haley (I highly doubt that) said oh it'll be delivered Monday or Tuesday. We don't know. Do not use this company. They are scammers!

THEY SAY SAME DAY, NOT TRUE, I ORDERED FLOWERS AT 2 AM FOR A 2PM DELIVERY, PAID THE EXTRA, THEY CALLED AND SAID BEFORE 5, I TOLD THEM MY WIFE WILL NOT BE THERE AT FIVE THATS WHY I WANTED THEM BEFORE 2, THEN I PUT THE ORDER NUMBER IN AND ITS SAYS DELIVERY THE NEXT DAY, THIS IS BS, WHY CAN'T PEOPLE JUST DO WHAT PEOPLE SAY OR ADVERTIZE, NEVER AGAIN, I'LL BUY 2 DOZEN ROSES FROM WALMART AND DELIVER MYSELF, BIG JOKE!

Don't purchase through them. They are good. They have this set up to make you believe that it is legit but buyer beware. I ordered on 2/5/24 at 3 pm stating I needed delivery same day. I asked the Phillipino speaking order taker 3 times if they could guarantee same day delivery that night. He assured me 3 times yes they could. My niece was having a baby in Memphis and was only in the hospital until noon the next day. On 2/6/24, Ava's attempted delivery so they say and stated they could not find the niece in her room at the hospital. Their system kept blowing up my phone and emails with non delivery notices. This all looked legit. Then when I would talk to them about getting a credit they would put me on hold for up to 15 minutes and would come back on the line stalling and delaying giving me a credit. I gave them a house address to deliver and they never delivered the flowers there either. The fake emails of "we tried to deliver" continue to appear in my email. I gave them my debit card number on a link they sent me. I called my bank immediately to cancel the card before they could wipe out my bank account. Each time they attempted to call me from a toll free number I would get a different person each time all speaking with the Phillipino accent. The last one had chickens crowing in the background. These are virtual call centers where people in the Phillipines answer phones for business and are working during our normal work hours but it is night time for them. Don't give out your card to this company. I am now trying to get my money back from the bank.

Ordered a $100 flower arrangement. They claimed they delivered it but we never received it. Tried calling and contacting Customer Service and they jerked me around.

Earlier today I needed a floral arrangement to be delivered the same day to a location they told me it was within their area of coverage. I wanted to surprise a friend of mine that was attending a conference away from home, in their area. So, I contacted them to place an order, after selecting what I wanted, and ask all the "right questions" they reassure me that my goal was attainable and that they were able to deliver the flowers to the given address on time. One hour after, I got a text notification indicating me to contact the shop because they needed to speak with me regarding my delivery order. Long story short, they told me that they will deliver the flowers on monday september 25th, when on the initial call I stress out how important it was for me to deliver the flowers to my friend today. The flowers were a surprise that I planned for her while she is away from home traveling, and going through a difficult time. I am beyond disappointed and frustrated. My word for them over the phone was to work on be more professional and to keep your promises to the people who trusted you in first place. They messes up blatantly! Please, stay away. I called from out of state and this was my first and last time. I hope that you read this and get your flowers from someone else.

I went on the site to order flowers for my sisters funeral. I spent almost $200 for an arrangement. I was hit with a $25 processing fee but this is not that unusual although there was no mention of it in the ordering process. My first hint that there was a problem was when they sent an email confirming delivery within a few hours when the flowers were ordered for a future date. Concerned I started trying to contact Avas, impossible. Just to find a phone number or email, I was constantly halted by the site steering me to their chatbot (Which was useless). After hours of frustration I gave up hoping the arrangement would arrive as ordered. Now laying in bed the night before the funeral, not being able to sleep I received a text message saying that the flowers would arrive in a 24 window between 11 A.M. the day of the funeral and the following day! WTF! Again I go crazy trying to contact them. After finding their # I call, go through all the prompts and finally I get to a message telling me that their offices are closed due to the holiday, there was no holiday that day. The funeral came and went, no flowers. I eventually called my card company and reported the fraudulent transaction. My claim is still processing. Please whatever you do, do not use this site. I wish I had read the reviews before ordering. Lesson learned I guess.

These guys are absolutely worthless. DO NOT order flowers from these clowns. They kept pushing back the delivery date on various occasions with awful input or communication skills. I had contacted them multiple times with very extensive hold times and each time it was an absolute struggle. The last message I had received was another message pushing back my order. When I contacted them I had explained I was tired of the run around and unfulfilled promises. I wanted my order taken care of. After explaining I didn't want them to push the delivery date back AGAIN they put me on hold during mid conversation and completely cut me off. After 30 minutes of holding time I hung up and was going to call back later as I was busy at work. A minute later I received a text stating they gave me a refund and canceled my order. These guys have far BELOW average customer service and the service they provide they do a poor job of. Save your time, money, and frustration and order elsewhere. Would give zero stars if I could. I am beyond livid with this pitiful company. After calling back to their customer service it was 10-15t minutes of holding just to be transferred to another department. I was transferred to 5 different departments and none of them had a solution to the issue, they would just pass me along to the next. These guys were atrocious and I highly advise no one to give your money to these guys. I've never been more dissatisfied and upset with any other business ever. Absolute headache and clown employees. No picture because no purchase/product received.