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  • AutoZone

AutoZone

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Overview

AutoZone has a rating of 2.48 stars from 305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AutoZone most frequently mention customer service, next day, and store manager problems. AutoZone ranks 900th among Auto Parts sites.

  • Service
    112
  • Value
    97
  • Shipping
    58
  • Returns
    73
  • Quality
    96
Positive reviews (last 12 months): 33.9%
Positive
20
Neutral
1
Negative
38
28
See all photos

What reviewers want you to know

Positive highlights

  • Thank you Omar T. 775 nw 119st Recipt #868279 Store auto zone 1245 3mur50303 10/11/2019

Critical highlights

  • These days GOOD customer service is what keeps businesses afloat and BAD service breaks businesses.
  • I contacted the district manager Chris, she wasn't much help.
How would you rate AutoZone?
Top Positive Review

“Battery Durlast”

David M.
1/19/24

I purchased Duralast battery on January 15 store number 4104. The person that assisted me was Joe he was very helpful and installed the battery on my GLA 250 Mercedes. I was very satisfied with his customer service.

Top Critical Review

“Disappointed and dishonest”

James S.
3/4/24

I return a part that was under warranty it was catch 22 with word to the wise don't buy or purchase anything with a card autozone play okie dok return money to cards that no longer exist and store associate tell customers to go to a bank to refund your whereas it's not true no bank does print out receipt make believe the refunded you your money bad practice for company that train managers staffers these practices

Reviews (305)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (87) auto zone (53) district manager (9)
Thumbnail of user jamess9419
1 review
0 helpful votes
March 4th, 2024

I return a part that was under warranty it was catch 22 with word to the wise don't buy or purchase anything with a card autozone play okie dok return money to cards that no longer exist and store associate tell customers to go to a bank to refund your whereas it's not true no bank does print out receipt make believe the refunded you your money bad practice for company that train managers staffers these practices

Tip for consumers:
People beware if u by items that are under warranty plus+ years pay in cash shady business with autozone

Products used:
Rear shocks it was under warranty but autozone wanted return money under a card no longer exists and printed receipt told you could go to your bank they can give fund just a way to brush people away bad practices this company promotes

Service
Value
Shipping
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Quality
Thumbnail of user sujaj5
1 review
0 helpful votes
March 1st, 2024
Verified purchase

I was given the meanest treatment in any auto shop at Auto Zone store #6030 near Magnolia Avenue Pearland Area, thanks to Terri who was on her personal phone texting and made we wait for awhile when there were no customers. Even when I said can you help me she looked irritated and I asked her if she can look up the battery for my car on the computer and she refused. I would stop buying Auto Zone stock because of the worst customer service and thoroughly boycott them until they learn to treat their customers like human beings and not dogs. Surprised how people like this still work for Auto Zone! 😭

Tip for consumers:
Don't shop here they are rude

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizg339
1 review
0 helpful votes
February 27th, 2024

I cant be specific enough. This company is the absolute worst when it comes to customer service as well how they choose to staff their locations. It seems like every location I've been to in gainseville is equipped with kids that have little to no knowledge of automotive knowledge. The few people ( adults) they did have working at these stores are no longer with them company and I can't blame them. Here's a real kicker too AutoZone discriminate against people that's are handicapped or have disabilities. A damn shame. And they should be embarrassed of their corporate staff that condone such behavior.

Products used:
None because it fell apart when I opened the box

Service
Value
Shipping
Returns
Quality
Thumbnail of user dg605
1 review
0 helpful votes
January 10th, 2024

One of my young family members bought a battery and it failed after a year. The receipt was misplaced, as happens with many people. Three Autozone stores offered no assistance because no information could be found on their computer. He called two and stopped by one. The one he went to didn't look at the battery, only the computer Why do they always ask for a phone number or name? There has to be a record on the computer somewhere.

He is one of the most polite, hardworking and respectful young men you will ever meet and was offered no help, no Customer service and had to pay for another battery elsewhere.

Thumbnail of user chrisc3523
2 reviews
0 helpful votes
February 17th, 2024

I was at autozone Saturday February 17, I bought a wiper blade, I asked the girl to change it for me she told me no it's not her job even if it was her job she still wouldn't do it, it's cold out they are sure handed, o say are you serious, I uselly get good service, but I will never shop at autozone again, she was an assistant manager, she was rude unprofessional lazy, about 5 7 tall black hair glasses, I think she mite be mentally unstable, stay far away from this store, greenridge st Scranton pa

Tip for consumers:
this assistant manager is mentally unstable

Products used:
nothing , I walked out

Service
Value
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Thumbnail of user davidlmartin5233
1 review
0 helpful votes
January 19th, 2024

I purchased Duralast battery on January 15 store number 4104. The person that assisted me was Joe he was very helpful and installed the battery on my GLA 250 Mercedes. I was very satisfied with his customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottholmes880
1 review
0 helpful votes
February 13th, 2024

Bought a vehicle of this company. Turned out they had pushed it through an mot and it "passed" but the same issues were still there. Vehicle was not fit for purpose. We had a courtesy car at least from them but waited for a month and the repairs were still not done. Got offered another car and the engine on that was knackered too! In short horrible company, poor customer service skills except Katie. Cars were not 100% road worthy. Company were not interested in the customer or how they we're effected by the horrible experience. Beth the assistant account manager was the rudest, most unhelpful and dam right unsympathetic, non supportive person I have ever had to deal with. Refusing to give details to form a complaint and/or details for her actual manager. She had my wife in tears!
I would avoid this company like the plague. WORST experience I have had in 50 years of my life.

Thumbnail of user kennetha769
1 review
0 helpful votes
February 21st, 2024

On January 16,2024, I purchased a muffler and an exhaust gasket from AutoZone.com and paid an extra $4.99 for 2-day delivery.

Problem #1: The muffler was late, arriving on January 19.

Problem #2: The muffler is dented, which came as no surprise considering that it came in no package whatsoever, just a muffler wrapped in a little plastic—not even bubble wrap.

Problem #3: The two muffler support arms, which get installed through hanger holes, do not bulge at their ends, leaving the support arms at risk of sliding out of the hangers.

Problem #4: While I was waiting for the exhaust gasket to arrive so I could fix my car, I was using the only other vehicle that I own: a motorcycle. But coming home every day with hands that were nearly frostbitten left me with little choice but to reuse an old gasket of mine and install AutoZone's muffler, which I did on January 23. (I had to rig the muffler support arms with thick zip-ties to reduce the risk that the arms slid out of the hanger holes.)

Problem #5: On January 25, I called AutoZone customer service number and spoke to a "Louis." When I told him I wanted my $5.60 back for the gasket that never came, he told me that he could not issue me a refund and that he must "submit a request" for one because my order for the gasket was "special." Dumbfounded, I asked him what made my order so. He replied that what made my order special was that it was coming from Memphis. Say what? AutoZone's headquarters are in Memphis—headquarters, by the way, that it would take me all of three hours to drive to from the address that the gasket was supposed to be delivered to. Louis might as well have told me that my order was special because his favorite color is blue. So I told him he needed to have my $5.60 credited back to my card within "a few days."

I waited until February 1 to see if AutoZone had credited my card, and they had not. So that day I wrote and mailed a letter of complaint to their headquarters in Memphis, telling them what happened and that I wanted my $5.60 credited back to my card by the close of business on February 14.

Well, we are now one full week past that date, and I still don't have my $5.60 back (or the new gasket, which I ordered over a month ago and which of course is useless to me to now).

Service
Value
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Thumbnail of user techedwin1
1 review
0 helpful votes
February 18th, 2024

Just wanted to thank to all the people involved that helped me with the parts on a 2013 JX35 which was giving me problems with a seal for the transmission cv axle I hope this gets o someone that can give these people a raise or some sort of reward for the help i got while i was there

Products used:
dealership

Service
Value
Returns
Quality
Thumbnail of user tarathomas8376
1 review
0 helpful votes
January 16th, 2024

Just had the most horrible experience in their stores. Yesterday I had purchased a CV axle and today found out it was the wrong one. Took it to the other location to exchange it for the right one and they didn't have it. Asked about just returning the one there so I didn't have to keep lugging it around in all the different lyfts and Ubers. The associate started the return and when I told him I don't have the original card with me he said there was nothing he could do. Even said he couldn't do store credit. Took it to the other store and found out there was gonna be a price difference of about 100 so took another Lyft back to the house to get the card. Then took another Lyft back over to the store to exchange the part and get told it's already showing in the system as returned, this store called the other store and that associate there told them it was not returned and they would have to force it through. This store refused to do that. So now I'm stuck with some $230 part that isn't right and no money cause I had to spend it all on lyfts to go back and forth between these stores.This happened at the store at 2551 West Main Street in Norristown and at 56 East Main Street in Norristown. Don't shop at either of these locations.I honestly didn't want to even give 1 star but unfortunately had to.

Products used:
None

Thumbnail of user murryb10
1 review
1 helpful vote
December 3rd, 2023

Do not go to autozone an Buy battery. They will lose you're more Warranty information on your battery and won't give you another battery when it's clearly in warranty.

Thumbnail of user rubenl113
1 review
0 helpful votes
July 22nd, 2022

Abby j thank you so much for installing my battery you were very helpful, I wish nothing but the best in your successful career have great day and God Bless

Products used:
Auto zone gold battery

Service
Value
Returns
Quality
Thumbnail of user claudian151
1 review
0 helpful votes
February 1st, 2024

I went on the auto zone. 4266 E. Clinton Ave. *******. I bought wiper blades and bulbs cause one of my signals was not working. He put on wiper blades and refused to change bulb. It was raining he said they don't work out in rain. But he put wipers on. It was only sprinkling. So I called another autozone they said that is not true. So I went to the AutoZone on Gettysburg Ave. Fresno CA. The young man there his name Andrew put bulb in. It only took a few seconds. And it was still raining. Hire employees that help people at 4266 E. Clinton. I am a female. But make sure the employees do there job. Will never return to this store and I will tell other people if they ask me about 4266 E. Clinton. *******. I would like to thank Andrew for putting the bulb in there for me. He works at the one at Gettysburg and first Street. Thanks Andrew again.

Thumbnail of user sz53
1 review
0 helpful votes
January 30th, 2024

My father and I were going about our day and we ran to auto parts to return a part to the store. As we walked in we got stuck with the same woman who gave us issues last time. Apparently her name isle Suzie but she probably made up a name. We had the incorrect box but the correct part in the box. We let her know that the part was correct but the incorrect box. She continued to roll her eyes at us and make excuses as to why she needed the correct box. We gave her the phone number so she could display the information on her computer. My father had enough of her attitude so he told her we're just trying to move on with our day and she agreed but instead of kindly talking to us she yelled in our faces. As we went to go leave we told her that she needs to be better with customers and she yelled at us and continued to roll her eyes saying GOODBYE! All we wanted to do was return a part to get our money back? Where in their own policy does it say we need to have the original and same packaging to return a part?

Thumbnail of user may24myj3
1 review
0 helpful votes
March 6th, 2024
• Updated review

They are much better now compaired to last August. Being short-staffed and under pressure does not help The assistant manager is much better now they seem to be well staffed now.

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Value
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Quality
Great value, Poor customer service at Pittsfield, Ma location
August 12th, 2023
• Previous review

The Store manager at this location is wonderful but the assistant manager is miserable. I ordered parts and when I came to the store they said it was not in yet come back later. So I did and the box that was there earlier was mine so I made 2 trips for no reason plus one of the parts was the wrong size. Plus the hired a guy that was a former manager at Mavis tire that ripped off many customers. WOW! I do love Autozone but they need a employee overhaul again the store manager is wonderful.

Tip for consumers:
they are short staffed which makes the job harder and more stressful

Products used:
tools

Service
Value
Shipping
Returns
Quality
Thumbnail of user eddeloera2
1 review
0 helpful votes
November 30th, 2023

Alondra d helped change my battery today,she was very helpful,she help through the whole process thank you

Products used:
Duralast

Service
Value
Shipping
Returns
Quality
Thumbnail of user japans1
1 review
0 helpful votes
October 24th, 2023
Verified purchase

I went to 2 diff auto zones to purchase rear breaks and each only looked up the vehicle and vin and issued me the incorrect brakes. It took 3 trips and additional funds to receive the correct brakes. Pls update ur systems to help your customers. Unacceptable!

Tip for consumers:
Do better

Service
Value
Returns
Quality
Thumbnail of user denniss1700
1 review
0 helpful votes
December 8th, 2023

I can't think of a single time I was actually able to make a purchase at any store or even on-line. The most recent issue was at a store in So. Lake Tahoe. Tire chains were needed. There are signs up and down the road selling chains for $29.99. I went into the AutoZone thinking they would be the same price for the same product. They stay hidden behind the counter. I asked "how much" then I gave the info,, Rather than answering my question, he gets the chains, rings them up and says $177 plus tax. I remain baffled how the entire corp. stays afloat. It is a complete mess from store to corp. and even their "shipping partners" suffer from them

Products used:
chains from another store

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikalac2
1 review
0 helpful votes
December 19th, 2023

Never really had a problem here before but was at the Auto Zone in Hagerstown Md on October 27th, 2023 between 5-7pm and called to see about a part and the manager On duty answered and seemed kind of impatient and rude. But that's not it, when I was there waiting in a nice size line I noticed 2 young black boys that had already paid for their stuff and as they was walking out the manager yelled at them in front of everyone excuse me did you pay for your stuff. Them showing the receipt saying yes and the man who also works there that rung them up told the manager yes they paid. Even after the worker told him they paid he still made them come back in and show their receipt. Not even 1 minute later a white man walked out and the alarm goes off and he waved his receipt saying I already paid and the manager said I believe you. Seems pretty racist if you ask me!

Thumbnail of user martinezcecilia1172
1 review
0 helpful votes
October 3rd, 2023

El sabado fue a Auto Zone Montana Vista en ******* Montana,Compre unos focos delanteros para mi auto.El joven fue muy atento y amable me cambio los focos del carro fue de mucha ayuda.
Gracias por su servicio.

Thumbnail of user michaelc9216
1 review
1 helpful vote
October 28th, 2023

An eleven year employee of Autozone named Al had me wait at the store for 10 minutes to determine if my 1-1/2 year old battery was Ok to charge or was 'toast' > as told to me by the AAA tow driver.
After 15 minutes, he said it was a good battery and needed an hour or so to fully charge. So I went to a nearby restaurant and spent good money to eat while I waited on a beautiful Saturday morning.
I returned to find a bad battery, exactly what I told them that the AAA tow truck guy told me.
Then they said the warranty was invalid because I got it at a prorated price due to the battery before this one went bad early as well, and wanted $250+ for a new one. The AAA driver would have installed a new battery on the spot for $200 but told me that Autozone should give me a free exchange since the Duralast Gold was only 1 year and 5 months old.
Autozone wasted hours of my time, wanted 50 extra dollars of my money, as well as making me wait twice due to their incompetent employee(s).

Thumbnail of user carlg497
1 review
0 helpful votes
August 2nd, 2023
Verified purchase

Thank you Mr. Mike, of the Loxahatchee AutoZone store. He provided quick service. He tested my old battery, saw it was bad and quickly installed a new one for me. The whole thing took no more than 15 minutes. Thank you so much!

Thumbnail of user denniss1426
1 review
0 helpful votes
January 13th, 2023

Auto zone on Murray in Beaverton Oregon while Jason was busy helping me two young men standing around talking, so I asked them if they could locate a certain spark plug, well they said we don't have it so again Jason located it and went above and beyond for me, they didn't even try to find the store that would have it but that would have stopped the conversation, if it wasn't for Jason I would be giving Auto zone a terrible review but with his knowledge and work ethic Auto zone got 5 stars just for hiring Jason, he really did help me out at 8:00 in the morning my day could have been burdened but he hit a home run and so did Auto zone, I've been shopping their for well over 30 years and will continue for many more the modern work force in America has become lazy and rude and people think that going to work isn't important and the customer comes first rule no longer exists, so please believe me when I tell you how important it is to hire men or women with a positive attitude and a strong work ethic thanks again Jason, I look forward to seeing you again.

Service
Thumbnail of user russellr423
2 reviews
2 helpful votes
December 12th, 2023

Went to the hub store in Blaine Mn they showed part I needed no employ their could do a commercial return but could all play on their phones in a little circle not a very impressive store

Products used:
went with competitor had right part and knowledgeable staff they even know how to work register

Service
Value
Returns
Quality
Thumbnail of user kevine792
1 review
0 helpful votes
August 6th, 2022
Verified purchase

Today was David's second day on the job.
When I walked through the door he set his two
Aside and offered to help. Recommended wipers and quickly installed them on my Pilot.
Great, old school customer service!

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About the business

AutoZone is the leading auto parts retailer. You'll always find the best replacement parts, aftermarket accessories for cars, trucks and SUVs online or In-store. Get yours today!

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2.5
305 reviews
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