AutoZone

Autozone refused exchange a duralast platinum because i could not supply a # its there product look at the date i ask them are you warranty your product or my cell # i thinking cause i purchased top of there line 3 year warranty not pro rated this is a way to get more $$ but they offered to sell me another i went back to inter state were i know they back there product... just put it on the counter been there done that... take your battery business there

I had a rear tail light that needed to be replaced. I attempted without success to do it myself. I went to the AutoZone on New Britain Ave in West Hartford Conn. I was assisted by Raj. He was courteous and patient. He not only picked out the replacement but installed it. This young man exhibited excellent customer skills and is an asset to the AutoZone community.

I recently bought a battery from your store #0107, Cleveland, Tn, Keith Street. Joshua was very knowledgeable and helpful. He did the installation quickly, yet carried on amiable conversation the whole time. He is obviously very qualified as a mechanic and as a people person. Two thumbs up. Have a blessed day.

Battery died 18 months after purchase, went to autozone on Chester st in cape coral. Three salesmen sitting down, one came to see my receipt and said they don't have size needed, that I should go to store on skyline. He didn't test to see if battery was the issue nor did he call skyline to see if in fact they did have 2 in stock as computer showed. I went to the skyline store where I was greeted by Marne. She came out and tested battery to make sure that was the problem, which it was
She then got right on installing the replacement battery. Even though we only live 6 blocks from chester street, will make the drive to Marne's store for all future needs.

Beware do not but a battery from autozone! There batteries are of lowest quality their return policy is very weak the replacement batteries don't come with a warranty there batteries wont last 2 years. Remember I warned you from buying from autozone

I have ordered several items from Auto Zone.COM. Every time I order they state it will be here the next day but often fail to deliver. Recently, I needed a gas tank to replace a leaking one. I am in a hurry because it is leaking, and it needed to be driven it to work. I ordered it with next day delivery for Friday in time for the weekend. Friday comes and goes; I get an e-mail Saturday saying it is delayed. But no indication of how long or if they have it is stock. Same thing happened today. Made an order for Rear Struts that they claim are in stock with delivery the next day. Two days later I get an email stating it is delayed. Again, no indication of how long or if they will ship it at all. I call "Customer Service" they state I can call back Monday (three days after it was supposed to be here) to find out when it may ship. Looks like false advertisement.

I went to 2 diff auto zones to purchase rear breaks and each only looked up the vehicle and vin and issued me the incorrect brakes. It took 3 trips and additional funds to receive the correct brakes. Pls update ur systems to help your customers. Unacceptable!

I called to see how much apart for my vehicle would be or if they even had my part. The guy that answered the phone after being on hold for 5 to 6 minutes he picks up the phone I ask him if he could look up a park for me he says there and tells me that he doesn't have time for this. I asked him for his name and he hung up on me. Bad customer service terrible phone service. I supposedly talk to the manager after I called back several ti'm and the manager sat there and stated well we are in need of people so I have to keep him around. Management even told me that she just got off the phone was someone else complaining about his service and the way he treats customers, but he still has his job. They lost my service and I will never go to autozone again.

I ordered a rubber hose. Website said length is 300 in and 3/8 ID. I received a 12 inch long hose. When I called customer service, the rep blamed me for not entering the vehicle info, therefore they sent a 12 inch long hose. No where in the ad does it say it's cut to length based on vehicle and also the site allowed me to order the hose without warning me about the length, or prevented me from ordering without vehicle info. Then they said only recourse was to return to a store, or pay for shipping back. Of course, if I was near a store I would have gone there in the 1st place! Cust Service rep basically said I should have known better. Supervisor was equally ineffective. I will not be using Autozone again.

My last visit when the employee found out what I was working on said "I don't like those" referring to the brand. I don't care what you the employee likes or doesn't like. Comments like those are rude and disrespectful. I will be buying from another store. I have had multiple other problems with this store. Not anymore, there are other parts stores.

I am very unhappy with Auto Zone.
I purchased a $6.99 bottle of Gorilla Glue. I was told the product would work to glue a broken rubber gasket.
It did not work.So I asked for a credit to go towards another larger purchase.The manager refused and told me it was my problem.
I really have tried to do business with Auto Zone.No more.
I am taking my business to Oreilly Auto parts where they are more knowledgeable friendly and care about your business.

Worst place. Offensive and racist. After 20 minutes of waiting for someone to check us out, still no one came. We bought shop equipment for mechanics it came in a big box, I don't know the parts name I was just driving my brother. Nobody helped us in the store not after he paid. Again it was a big heavy box and no one offer to help carry it outside. When we got outside and were putting it in the car a guy ran after us asking if we paid and asking for a receipt and asked who we paid with. We were still carrying a heavy box as he demanded to see the receipt and again no offer for help. I got really upset and made my brother return everything. You will never see us going back there and I will tell everyone about my experience. Napa best costume service and nice help people!

Any information provided on the website about any parts ordering is best ignored, as it is unverified at best and an outright lie on average.

The website affords no way to actually remedy a problem and requires you to call then navigate a menu so that you can speak to a human to get any issue resolved.

Sat on hold 45 mins. Finally hitched a ride down to the store and the manager was a total jerk that certainly hated his job. I went to oreillys after that. Great service. I will never step foot in a autozone again.

Well, I'm not ashamed to admit I was at a complete lose as to what I should do next when it came to my vehicle. It'd had been giving me so many issues starting lately and nothing I seemed to do worked, I was also stretched for cash. On the way to visit family, I stopped by a store and was greeted by a woman, "Misty J.", who seemed so welcoming. She first asked of my issues, offered to check the codes since my check engine light was on, test my battery, even my starter (which I didn't even know was a thing), she was so helpful and informative, and a saint to have the patience to handle me and all my questions. However, thanks to her, I'll definitely return if more problems come up with my vehicle.

The female store manager as the Whaley ave location lacks in personal/professional skills I've witnessed her be verbally abusive to customers on several occasions I no longer enter that store I now will go out of my way to shop at any other shop than to do business with people who don't care about their customers the people there need extra training when it comes to dealing with the public and yet I have witnessed with my own eyes how they behave when there's a higher up in the store when there boss is around they watch their mouth and actions. Terrible customer service.