AutoZone

I was given the meanest treatment in any auto shop at Auto Zone store #6030 near Magnolia Avenue Pearland Area, thanks to Terri who was on her personal phone texting and made we wait for awhile when there were no customers. Even when I said can you help me she looked irritated and I asked her if she can look up the battery for my car on the computer and she refused. I would stop buying Auto Zone stock because of the worst customer service and thoroughly boycott them until they learn to treat their customers like human beings and not dogs. Surprised how people like this still work for Auto Zone! 😭

I cant be specific enough. This company is the absolute worst when it comes to customer service as well how they choose to staff their locations. It seems like every location I've been to in gainseville is equipped with kids that have little to no knowledge of automotive knowledge. The few people ( adults) they did have working at these stores are no longer with them company and I can't blame them. Here's a real kicker too AutoZone discriminate against people that's are handicapped or have disabilities. A damn shame. And they should be embarrassed of their corporate staff that condone such behavior.

I was at autozone Saturday February 17, I bought a wiper blade, I asked the girl to change it for me she told me no it's not her job even if it was her job she still wouldn't do it, it's cold out they are sure handed, o say are you serious, I uselly get good service, but I will never shop at autozone again, she was an assistant manager, she was rude unprofessional lazy, about 5 7 tall black hair glasses, I think she mite be mentally unstable, stay far away from this store, greenridge st Scranton pa

Bought a vehicle of this company. Turned out they had pushed it through an mot and it "passed" but the same issues were still there. Vehicle was not fit for purpose. We had a courtesy car at least from them but waited for a month and the repairs were still not done. Got offered another car and the engine on that was knackered too! In short horrible company, poor customer service skills except Katie. Cars were not 100% road worthy. Company were not interested in the customer or how they we're effected by the horrible experience. Beth the assistant account manager was the rudest, most unhelpful and dam right unsympathetic, non supportive person I have ever had to deal with. Refusing to give details to form a complaint and/or details for her actual manager. She had my wife in tears!
I would avoid this company like the plague. WORST experience I have had in 50 years of my life.

On January 16,2024, I purchased a muffler and an exhaust gasket from AutoZone.com and paid an extra $4.99 for 2-day delivery.

Problem #1: The muffler was late, arriving on January 19.

Problem #2: The muffler is dented, which came as no surprise considering that it came in no package whatsoever, just a muffler wrapped in a little plastic—not even bubble wrap.

Problem #3: The two muffler support arms, which get installed through hanger holes, do not bulge at their ends, leaving the support arms at risk of sliding out of the hangers.

Problem #4: While I was waiting for the exhaust gasket to arrive so I could fix my car, I was using the only other vehicle that I own: a motorcycle. But coming home every day with hands that were nearly frostbitten left me with little choice but to reuse an old gasket of mine and install AutoZone's muffler, which I did on January 23. (I had to rig the muffler support arms with thick zip-ties to reduce the risk that the arms slid out of the hanger holes.)

Problem #5: On January 25, I called AutoZone customer service number and spoke to a "Louis." When I told him I wanted my $5.60 back for the gasket that never came, he told me that he could not issue me a refund and that he must "submit a request" for one because my order for the gasket was "special." Dumbfounded, I asked him what made my order so. He replied that what made my order special was that it was coming from Memphis. Say what? AutoZone's headquarters are in Memphis—headquarters, by the way, that it would take me all of three hours to drive to from the address that the gasket was supposed to be delivered to. Louis might as well have told me that my order was special because his favorite color is blue. So I told him he needed to have my $5.60 credited back to my card within "a few days."

I waited until February 1 to see if AutoZone had credited my card, and they had not. So that day I wrote and mailed a letter of complaint to their headquarters in Memphis, telling them what happened and that I wanted my $5.60 credited back to my card by the close of business on February 14.

Well, we are now one full week past that date, and I still don't have my $5.60 back (or the new gasket, which I ordered over a month ago and which of course is useless to me to now).

Just had the most horrible experience in their stores. Yesterday I had purchased a CV axle and today found out it was the wrong one. Took it to the other location to exchange it for the right one and they didn't have it. Asked about just returning the one there so I didn't have to keep lugging it around in all the different lyfts and Ubers. The associate started the return and when I told him I don't have the original card with me he said there was nothing he could do. Even said he couldn't do store credit. Took it to the other store and found out there was gonna be a price difference of about 100 so took another Lyft back to the house to get the card. Then took another Lyft back over to the store to exchange the part and get told it's already showing in the system as returned, this store called the other store and that associate there told them it was not returned and they would have to force it through. This store refused to do that. So now I'm stuck with some $230 part that isn't right and no money cause I had to spend it all on lyfts to go back and forth between these stores.This happened at the store at 2551 West Main Street in Norristown and at 56 East Main Street in Norristown. Don't shop at either of these locations.I honestly didn't want to even give 1 star but unfortunately had to.

Do not go to autozone an Buy battery. They will lose you're more Warranty information on your battery and won't give you another battery when it's clearly in warranty.

I went on the auto zone. 4266 E. Clinton Ave. *******. I bought wiper blades and bulbs cause one of my signals was not working. He put on wiper blades and refused to change bulb. It was raining he said they don't work out in rain. But he put wipers on. It was only sprinkling. So I called another autozone they said that is not true. So I went to the AutoZone on Gettysburg Ave. Fresno CA. The young man there his name Andrew put bulb in. It only took a few seconds. And it was still raining. Hire employees that help people at 4266 E. Clinton. I am a female. But make sure the employees do there job. Will never return to this store and I will tell other people if they ask me about 4266 E. Clinton. *******. I would like to thank Andrew for putting the bulb in there for me. He works at the one at Gettysburg and first Street. Thanks Andrew again.

I purchased Duralast battery on January 15 store number 4104. The person that assisted me was Joe he was very helpful and installed the battery on my GLA 250 Mercedes. I was very satisfied with his customer service.

My father and I were going about our day and we ran to auto parts to return a part to the store. As we walked in we got stuck with the same woman who gave us issues last time. Apparently her name isle Suzie but she probably made up a name. We had the incorrect box but the correct part in the box. We let her know that the part was correct but the incorrect box. She continued to roll her eyes at us and make excuses as to why she needed the correct box. We gave her the phone number so she could display the information on her computer. My father had enough of her attitude so he told her we're just trying to move on with our day and she agreed but instead of kindly talking to us she yelled in our faces. As we went to go leave we told her that she needs to be better with customers and she yelled at us and continued to roll her eyes saying GOODBYE! All we wanted to do was return a part to get our money back? Where in their own policy does it say we need to have the original and same packaging to return a part?

I went to 2 diff auto zones to purchase rear breaks and each only looked up the vehicle and vin and issued me the incorrect brakes. It took 3 trips and additional funds to receive the correct brakes. Pls update ur systems to help your customers. Unacceptable!

Just wanted to thank to all the people involved that helped me with the parts on a 2013 JX35 which was giving me problems with a seal for the transmission cv axle I hope this gets o someone that can give these people a raise or some sort of reward for the help i got while i was there

I can't think of a single time I was actually able to make a purchase at any store or even on-line. The most recent issue was at a store in So. Lake Tahoe. Tire chains were needed. There are signs up and down the road selling chains for $29.99. I went into the AutoZone thinking they would be the same price for the same product. They stay hidden behind the counter. I asked "how much" then I gave the info,, Rather than answering my question, he gets the chains, rings them up and says $177 plus tax. I remain baffled how the entire corp. stays afloat. It is a complete mess from store to corp. and even their "shipping partners" suffer from them

They are much better now compaired to last August. Being short-staffed and under pressure does not help The assistant manager is much better now they seem to be well staffed now.

Don't go here. My experience started 5 months ago. I needed a new battery. Went and placed it, ensured there was a warranty and drove away happy. Cut to this week. I go out to start my car. Nothing. Completely dead. I get a jump, it starts right away. I drive to this store and I was told that they would need to test the battery to make sure it was ok. They tested it but I was not allowed to see what the test said. They denied it was the battery and told me it could be my alternator. So I bring it home, have my son (a mechanic mind you) replace my alternator, and assume I'm good. I had an appointment at my dealer for an oil change (I still get them for free) so I asked them to check it when I brought it in to ensure my battery and starter was ok. Half hour later? They tell me the battery is completely dead. So dead they can't even tell if it is the starter. They give me that, in writing, so I head back to the store to get it replaced, thinking well now two people have told me it's the battery so they have to honor their warranty, Right?!

I arrive at the store. Another gentleman parked next to me, in a brand new car, is also asking about his battery. They refuse him a new one as well. I try to enter the store, following the salesman who was testing this gentleman's car. He dropped the door on me. I stand in line and get the next person, not this man, and tell him my problem. Before the words come out of my mouth, this man broke into our conversation and told me we'd have to test it first. Several times. I called out his rudeness but he proceeded, while he was "helping" his own customer (he left angry too). He then again tests my dead battery and again says it's good, without showing me. Tells me he won't replace my warrantee part like it was coming out of his pay. He was the most disagreeable man I've ever encountered.

So now I hear I sit, out of $259 because this store won't honor their warranties. The man next to me was about as happy with this news as I was and he left angry too. I could almost tolerate this if it wasn't also for the complete lack of respect I was shown. I don't need to be treated like a princess, but raising your voice to me in a store where you are employed is just plain outrageous. If anyone is wondering, this man's name I did not obtain but he looks like if Meatloaf had a baby with Skeletor. Avoid him at all costs. He does not deserve to have a job with his complete and utter lack of customer service.

So, do not go here, especially as a woman, or you will be talked down to like you know nothing, even when you are correct and have paperwork to verify it. I will never enter this store again and I urge everyone to do the same. I will mention that the man I encountered the first time was nice, and the other man who tried to help me today was lovely. But this guy? Deserves to be fired.

Never really had a problem here before but was at the Auto Zone in Hagerstown Md on October 27th, 2023 between 5-7pm and called to see about a part and the manager On duty answered and seemed kind of impatient and rude. But that's not it, when I was there waiting in a nice size line I noticed 2 young black boys that had already paid for their stuff and as they was walking out the manager yelled at them in front of everyone excuse me did you pay for your stuff. Them showing the receipt saying yes and the man who also works there that rung them up told the manager yes they paid. Even after the worker told him they paid he still made them come back in and show their receipt. Not even 1 minute later a white man walked out and the alarm goes off and he waved his receipt saying I already paid and the manager said I believe you. Seems pretty racist if you ask me!

An eleven year employee of Autozone named Al had me wait at the store for 10 minutes to determine if my 1-1/2 year old battery was Ok to charge or was 'toast' > as told to me by the AAA tow driver.
After 15 minutes, he said it was a good battery and needed an hour or so to fully charge. So I went to a nearby restaurant and spent good money to eat while I waited on a beautiful Saturday morning.
I returned to find a bad battery, exactly what I told them that the AAA tow truck guy told me.
Then they said the warranty was invalid because I got it at a prorated price due to the battery before this one went bad early as well, and wanted $250+ for a new one. The AAA driver would have installed a new battery on the spot for $200 but told me that Autozone should give me a free exchange since the Duralast Gold was only 1 year and 5 months old.
Autozone wasted hours of my time, wanted 50 extra dollars of my money, as well as making me wait twice due to their incompetent employee(s).

Went to the hub store in Blaine Mn they showed part I needed no employ their could do a commercial return but could all play on their phones in a little circle not a very impressive store

Alondra d helped change my battery today,she was very helpful,she help through the whole process thank you

Abby j thank you so much for installing my battery you were very helpful, I wish nothing but the best in your successful career have great day and God Bless

Absolutely stay away from these local parts businesses there gouging like $#*!.Been building cars since I was 13.Rock auto price for a thermostats for a 99 grand cherokee 6.00.AUTOZONE & ADVANCE 37.00 $#*!ING DOLLARS! WHAT A JOKE

Walk into AutoZone in flushing and to hear Tyler talk about black Americans and said Joe is a piece of worthlessness $#*! and he's taking AutoZone down bowing down to amnson saying yes sir like a broken record. Tyler is rude and very disrespectful. My mother came needing some antifreeze put in her car Tyler said she had to wait he was very rude to my mom

I Order pats from this people for first time and last on April 3 is May 3 they send me wrong parts two times when I spoke customer service answer was they sending because don't have right part number I ordered I returned bought wrong deliveries but till today I don't have reimbursement on CC I paid whit Costomer Service really bad beaker foul not good do business Auto Zone