AutoZone

Ordered a radiator on 8/12/22, delivery date provided 8/18. No shipping notification as of 8/16 so checked order status online which said "OOPS" there's a problem w/order, Called Customer Service and was told trying to locate radiator which could take 24 - 48 hrs. REALLY! Called after 24 hours - no update. Asked if stocking locations includes stores, warehouses and supplier. Told yes. Received "order cancelled" notification two hours later. Called local store, radiator available at store 1 hour away or; could order and have in two days. Appears AZ.com did not want to perform search or fulfill the order? Ordered from Rock Auto, due in 4 days. Why would I trust Auto Zone to order/ship again?

I can't think of a single time I was actually able to make a purchase at any store or even on-line. The most recent issue was at a store in So. Lake Tahoe. Tire chains were needed. There are signs up and down the road selling chains for $29.99. I went into the AutoZone thinking they would be the same price for the same product. They stay hidden behind the counter. I asked "how much" then I gave the info,, Rather than answering my question, he gets the chains, rings them up and says $177 plus tax. I remain baffled how the entire corp. stays afloat. It is a complete mess from store to corp. and even their "shipping partners" suffer from them

Thank you Mr. Mike, of the Loxahatchee AutoZone store. He provided quick service. He tested my old battery, saw it was bad and quickly installed a new one for me. The whole thing took no more than 15 minutes. Thank you so much!

You can not speak to anyone in corporate office or email them. Had problems with one of their branch in Atlantic Ave Jamaica, end up to speak with their regional office representative name charley she said should speak to TAJ called at his cell number which never answered nor called me back."How disgraceful and outrageous a corporate office could be to not be able to contact them?

One of my young family members bought a battery and it failed after a year. The receipt was misplaced, as happens with many people. Three Autozone stores offered no assistance because no information could be found on their computer. He called two and stopped by one. The one he went to didn't look at the battery, only the computer Why do they always ask for a phone number or name? There has to be a record on the computer somewhere.

He is one of the most polite, hardworking and respectful young men you will ever meet and was offered no help, no Customer service and had to pay for another battery elsewhere.

Was able to take back front rotors for my truck. But low and behold there was a $45 difference between what I paid and what I got back. Nowhere in the store did they say there was a 15% restocking fee and the receipt didn't even reflect that. I can go to Walmart or any other retail unit and bring things back and they don't charge or restocking fee AutoZone or just crooks. Will only go there is a last resort. Ji

I have been doing business with AuZo for years. I only had some difficulties with them, but I never had high expectations since I also worked in an auto parts store. However, I hope that a large company has a friendly business model that says we appreciate it as a customer.
Usually, I get my parts and other items at a local store. However, because I was looking for something that local stores don't have, I was forced to use their. Com site. I went ahead and ordered the items mainly because they could get them faster than anywhere else.

I have been a fan of autozone for more then 20 years. I have always loved the rewards program. However for the last 2 years I continue to find my local auto zones with excessive prices compared with other retailers and online vendors. Today I went to buy
Sta-ble 360 marine treatment 32oz. It was priced approx 33.00 I checked online and Amazon would delivered to my house for approx 22.00. I also have found my Mobil one oil filters are about 5-6.00 less at both Walmart and Amazon. I have observed this more and more since the beginning of the pandemic. I normally would pay a little more to buy locally but these price differences are huge. I thought this was just a temporary way for retailer to grab the stimulus money from people hungry to buy everything. However, this price gouging continues and I'll be going elsewhere until it changes.

I bought a part for my truck a caliper and this guy name gary helped me through the process of how to install it and certain grease to use so it would not stick over the years. Told me how to bleed the caliper and how to bleed it without a person inside the truck guys an ace-- al pinto enfield ct

My friend and I went to the closest AutoZone, which is Ming Ave. Bakersfield, Ca. We got no help because the ladies working there didn't have a clue, though one of them tried. The Manager was standing at the back swearing a blue streak. We left and went to the store on Planz. What a difference. We got help right away by a man named Micah. He helped us find what we were looking for even when it had been put in the wrong place. He didn't give up and remained really pleasant. He is knowledgeable, patient and has a good sense of humor. I will continue going there even though the first AutoZone is walking distance from my home.

Abby j thank you so much for installing my battery you were very helpful, I wish nothing but the best in your successful career have great day and God Bless

I ordered online from Autozone.com. The headlights I received were previously opened, returned and are no longer functioning. This was clearly a return, with greasy fingerprints, security label removed and damage to the box.
I've lost my faith in Autozone.com, Im super disappointed in them. I have come to expect some kind of problem from every order

I went on the auto zone. 4266 E. Clinton Ave. *******. I bought wiper blades and bulbs cause one of my signals was not working. He put on wiper blades and refused to change bulb. It was raining he said they don't work out in rain. But he put wipers on. It was only sprinkling. So I called another autozone they said that is not true. So I went to the AutoZone on Gettysburg Ave. Fresno CA. The young man there his name Andrew put bulb in. It only took a few seconds. And it was still raining. Hire employees that help people at 4266 E. Clinton. I am a female. But make sure the employees do there job. Will never return to this store and I will tell other people if they ask me about 4266 E. Clinton. *******. I would like to thank Andrew for putting the bulb in there for me. He works at the one at Gettysburg and first Street. Thanks Andrew again.

I purchased Duralast battery on January 15 store number 4104. The person that assisted me was Joe he was very helpful and installed the battery on my GLA 250 Mercedes. I was very satisfied with his customer service.

Paul V at Federal Heights just gave me the best customer service ever. As a single woman I often get taken advantage of or degraded but today was another story. He helped me fix all my vehicle issues quickly and made extra sure my vehicle problem was fixed.
Paul gave the utmost respect and professionalism!
Thank you!

Jared G
Store number 3806

Was very professional and courteous. Took time to switch my battery out in a timely manner and with a smile. He is a true part of having successful company Hats off to someone who enjoys working which is hard to find these day

If you need Auto parts stay away from AutoZone. They lure you in with promises of rewards that never show up on your account because the restrictions are so numerous that no one can ever get a reward on their account. As far as the parts go they offer lifetime warranty but if you want to keep bringing the parts back every week they'll keep giving them to you because they're junk. Do yourself a favor shop at RockAuto or O'Reilly's better selection better parts.