AutoZone reviews

go to rock auto if you can wait. you can buy the exact same part and maker for 50 percent less. its no wonder autozone stock went from 100 dollars to over 600 dollars in a few years. they are raping the public

I went to the store to have a battery checked. RANDA came out and checked, and then rechecked it. She gave us options and we bought a battery. She put in the battery. She did a great job and got us back on the road. Thanks Randa. Jim Kneup

I called these people for help finding a car. good service on the phone. people were polite and knowledgeable.

Ordered brake rotors and pads. Site was showing items in stock. Delayed shipping 3 times. Customer Service has no clue what is going on and indicating they are escalating issue. No outcomes. Waste of the time and not trustworthy. Cancelled the order and took my business elsewhere.

went to the autozone on 19th avenue and buckeye and received the best service that went beyond your average help and assistance from Junior Qasemy. I am a disabled customer and he assisted me to the fullest and put me on the right path to be on the road again!

My preferred auto location, I don't go anywhere else if I can help it

Really easy to use site. All you have to is put year, make, and model of your vehicle and a description of part you are trying to find if you don't know the exact name. There system will then search and find your part with pictures.

I had someone get me parts for my car, they did not have an Auto Zone club card. I tried to have someone in the store transfer the parts to my card, they can not do that but you can do it on the website. Needless to say they can't do it either or maybe can't be bothered to try or ask someone who can.

Lighting fast shipping! Great communication! Easy transaction! Perfect!

I used to work for Auto Zone. I was a low level manager for a time in Raleigh, North Carolina. Although sitejabber seems to be fairly happy with them, I've seen a million bad reviews on Auto Zone from different websites and I thought I could give one from the other side of the counter. I'm going to condense many of the complaints I've heard together to try to address as many as I can.

A big complaint flying around is that the employees generally don't know anything about cars, whether it be talking about them or actually putting their hands on them. Also there have been efforts to point out on other sites that there are an unusual number of Hispanics working in the company... These complaints are absolutely true.

One thing you have to understand is that Auto Zone is a business; and just like any business the point is to make money. Obviously Auto Zone wants people who can do that for them. Specifically, Hispanics are often employed simply because they speak Spanish. A Spanish speaker opens the door for customers who do not know English. I can't tell you how many bilingual people I saw gain employment despite being completely incompetent. Actually knowing how cars work? That's not important. In fact, there's an unwritten motto behind the counter... it's "We are salesmen, not mechanics."

And I totally agree with these complaints. Auto Zone is advertised as a place for reliable information. It even says on the sign outside the store: Auto Zone. Auto Parts. ADVICE and very few employees really know a lot about engines.

In all fairness though, efforts are made to educate their employees on certain car systems through computerized presentations and tests, although labor is so cut back, any test taking is often interrupted because the employee needs to help up front (more on that later) and anything learned is often forgotten. What's worse is that in a lot of these cases, an entire store's worth of education is actually done by the store manager because he can't spare the hours it takes for everyone to do their training. Bottom line: money comes first, knowledge of the craft second.

A lot of people seem to have a problem with the quality of Auto Zone's parts. First let me clarify something: Auto Zone and Duralast are the same thing. Duralast is an in-house brand. Personally I have a number of Duralast parts in my car right now, and I typically don't have a problem with them. However I know very well that no retailer can have a 100% success rate with their parts... which leads me to my next point: labor claims. Most stores are separated into two departments: DIY (Do It Yourself) which is simply the store that you walk into and buy products, and the commercial department which deals with delivering parts to local shops like Precision Tune and Firestone.

A labor claim is when a commercial client receives a defective part and is reimbursed for having to install the part twice after the part is replaced. It is actually a very complicated process and most of them get denied anyway. In reality, it's only ever actually implemented to cater to the highest paying commercial clients to keep their business. But DIY? A walk-in customer like you? It's unheard of. DIY labor claims do not exist under any circumstances. So the Duralast timing belt you bought broke and the pistons bent your valves? You're wasting your breath and time going after Auto Zone. Honestly, you're not giving them enough money for them to entertain not letting you walk out the door. Unless you're prepared to take them to court, forget it.

More than a few people have commented on the length of time it takes to get certain parts. Based on what I've read, I'm fairly certain they're referring to Vendor Direct Parts. Certain products can only come from vendors because Auto Zone doesn't stock them in stores or warehouses. The complaints usually say the part is supposed to arrive in about three or four days, but it ends up taking two weeks or more. I've seen it happen a million times, but that ETA that they quote you when you originally buy the part? Yeah, that's a FedEx estimate; Auto Zone has nothing to do with it. So if you're ordering a part in North Carolina, and the part is coming from Ohio, and an earthquake hits Oregon, it's a safe bet that your part is going to be late... it's all about how FedEx works. How many times have you sent a package via UPS or FedEx only to have it arrive late because of a holiday or weekend or inclement weather? The real problem is that the employees aren't trained to explain this to you, the customer; they are trained to always guarantee you that "we have the right part (literally)!"

Long lines have appeared a number of times also. Let me cut to the chase: the shifts are so shorthanded that if one person gets sick and calls out, the whole system comes down. Bad labor coverage was a plague the whole two years I worked for them. With very few exceptions (mostly HUB stores and truck night), most stores are only manned by two people at a given time: a manager (gray shirt) and a low level red shirt. And this is what is going on at any given time: there's a manager and a red shirt. The red shirt is outside changing a battery... He will be indisposed for at least twenty minutes... IF he knows what he's doing. There are four people waiting in line inside. The phone is ringing. The guy on aisle two is stealing. The manager is supposed to have two planograms and online training all done by the time he leaves today. Online orders are coming in. Yep, sure enough, the guy on aisle two just walked out the door and the theft sensor went off... There's no time to go after him. The labor shortage is all about cutting costs just like any other retail store in the United States of America. And speaking of the phone...

One review I've read in particular noted the excessive importance of the phone. He's right and let me tell you why: corporate management has created a strict script (yes, a script) that they want all calls to be handled by. They enforce this by having district managers call stores of neighboring districts (so nobody recognizes their voices) pretending to be customers and grading the store based on this call. Rule #1? The phone must be answered within two rings. Take too long to answer the phone and you automatically fail and get chewed out. Put that call on hold and you automatically fail too. The importance of the phone became so great when I was there, that some employees resorted to giving fake names over the phone to make it harder to reprimand them if they didn't follow the script exactly. Expect no less from a company that thinks reciting a script qualifies as good customer service. So picture this: you've been waiting in line for a half hour (because of the aforementioned labor shortage), and you finally get to the counter. You just get done telling the employee what kind of car you have while he enters it into the computer, and then the phone rings. The employee has to answer it. As he takes the call, he hits the New Customer button and wipes out all the information you just told him. Three minutes later, the call ends and you have to tell the employee what kind of car you have again... and then the phone rings again. Rinse and repeat.

Allow me to give you a few tips in helping dealing with this company. For those of you who want to submit a complaint to corporate office, you have a few options. The most obvious of which is to simply go online or call the customer service number on the receipt and issue a complaint. Less well known is the sign that is on or near the door to every Auto Zone store. The sign is read from the outside and has three phone numbers on it. The first of which is the store manager, and for the record, the phone number next to the store manager's name is the phone number to the store. In many cases this is actually the most effective. A store manager will be more sensitive to the customers in their own store. The downside is that usually these complaints go undocumented.

If you're not getting results (or if the store manager is the one you have a problem with) you may try the next number: the district manager. First off: good luck trying to get this guy to answer his phone. If you simply have a "rudeness" complaint, most likely he will just document it and assure you he will look into it and really do nothing. It will take a number of complaints about the same store before he will really do anything. The third number, the regional manager, is even worse. This guy is in charge of upwards of a hundred stores in multiple states... He doesn't entertain a million calls about low level employees being rude. If you want his attention, your complaint better not be anything short of "your employee sexually harassed me". He only listens to the most extreme of grievances.

Another common issue seems to be the honoring of warranties. The warranty database is shared company wide, so no matter what store you bought the part from, you should be able to access that warranty at any other store nationwide. The greatest tip? When you buy the part, make sure EVERYTHING is accurate. People don't get to cash in their rightful warranty because they change their phone numbers, a woman gets married and changes her last name, they move and change their zip codes, things like that. There has been more than one time when I had to get creative and dig deep to find out that the customer's name was misspelled. When you get the part: Make. Sure. Your. Information. Is. Right... and then remember when you change that information. The best thing you can do is take your receipt and scan it into a computer, preserving all information including a transaction number.

Not satisfied with them still? Wanna make them mad? I'll give you a tip: walk in the store... and buy a soda. Seriously. You see, Auto Zone is just another one of those corporate retail chains that care more about their shareholders than their customers and employees. And every year the managers at the top have to explain to them the status of the company, and of course they want to hear good things. Basically the executives have come up with a series of ridiculous numbers to track growth in the company. In reality they're manipulated numbers meant to distract the shareholders from a potentially dismal bottom line. One such number is "average ticket". It tracks how much the average customer spends by dividing the total day's sales by the number of transactions done for that day. So if the total money (you know, the whole reason a business is a business) is not up to the right projections, the executives distract the shareholders by telling/whining to them that "the average customer is spending twenty percent more than they were last year." So what do you think walking in and buying an item worth a dollar and fifty cents does to that ticket (when the goal is usually about $20 to $25 average ticket)? What do you think it does when you turn around and walk right back in and do it again? Store managers would rather have that soda grow legs and walk out the door than ring it up by itself and actually make the dollar it's worth.

Allow me to leave you with an anecdote from my experience: we had a low level manager who was caught stealing four hundred dollars (that's how much she was actually caught with at least). Was this manager fired? No, not even demoted. She was transferred. Rumors have circulated that Auto Zone didn't want to risk a potential lawsuit or having to pay her unemployment benefits so she got transferred to another store where the manager is going to be hard on her in the hopes of making her quit of her own free will... That's the kind of company I worked for.

Desman Conway store 30 good employee, goes above expectation, greets you with a smile, get you the right parts, even if you dont know exactly the name of part, if you can explain just alittle what that part do, he will get you the right parts for your vehicle, thanks Desman.

Buy a lot of my auto parts here the staff really is helpful got me parts for my 1991 chrysler convertible other stores didn't seem to care and said they couldn't get the part I needed anymore, great selection of add on products . good have parts suppliers that will give extra to find parts you need.

Autozone employees are eager to help their customers, they are always polite and very knowledgeable I have become a loyal autozone customer. I have gotten to know all the employees in this store by name and every time I walk in they greet me by my first name. It's a pleasure taking my business to autozone.love it. Thx

The staff at autozone are incredible and seemed more than happy to answer all of my hundreds of questions. They were able to not only help diagnosis the problem but helped me find the perfect replacement part and explained how to install it myself. I will NEVER shop anywhere else but here for car parts again!

The Opelika, AL location of Auto Zone needs a serious adjustment! My parents were headed there because their truck was acting up. The battery died in the road in front of the store. Luckily, firemen passed by and pushed the truck out of the road. My dad, a retired and disabled veteran who is on oxygen 24/7, walked in and asked for help and the employees told him that it was not their problem! What has happened to humanity?! What happened to good morals and kindness? My dad then proceeded to walk to O'Reilly Auto Parts next to Auto Zone and they promptly helped him and also checked his truck out. God bless the employees at O'Reilly's! As for Auto Zone, we will pray for you!

i bought a part for my truck a caliper and this guy name gary helped me through the process of how to install it and certain grease to use so it would not stick over the years. told me how to bleed the caliper and how to bleed it without a person inside the truck guys an ace-- al pinto enfield ct

I recently visited a local AUTOZONE store and was completely stunned by the way a manager was using the " F" work while complaining to another employee while ther were at least a dozen customers in the store that could hear him. His conversation went like this..".I can't get any "F***ing" deliveries done because the "F***ing phone won't quit ringing. The "F***ing people keep coming through the doors, and I can't "F***" do it all ! " Well, after having to listen to that trash, I along with at least 7 of the customers left and went across the street to another parts store. Let me just say it was quite a bit more pleasant. Needless to say I will NOT be returning to AUTOZONE anytime soon.

I have bought car parts from this site. I was very happy with their products and customer service. It is a very convenient way to get all your car needs.