Ordered a torque converter from oreilly's online. The label sent said either return core to store or ups. I went to the store the kid said he couldn't find anything in their system so I would have to use ups. The ups store said that label was not a shipping label and I would have to pay to return it. I went back to the store and when I asked for the manager, magically the same kid was able to return it. Done with oreilly's. I have had other issues with this store in the past. Not shopping there ever again!