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AuthenticateFirst

How would you rate AuthenticateFirst?
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California
1 review
13 helpful votes
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Quick authentication
February 22, 2020

Authenticate First authenticated my Gucci bag quickly. I sent a ton of photos of the bag (the more the better). This was my first designer purchase and I wanted to make sure it was real because I didn't have another bag to compare it to.

Date of experience: February 21, 2020
Australia
1 review
1 helpful vote
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Excellent service
August 16, 2018

I have used a few different authentication services. But I have gone back to Authenticate First each and every time I can. They have an easy system to upload photos, their turnaround time is quick (I have even had authentications done on the weekends sometimes) and their prices are very reasonable compared to others. It's my first preference for authentications now.

Date of experience: August 15, 2018
Michigan
1 review
1 helpful vote
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Excellent service
August 18, 2018

I have nothing but good experiences with this company. They provide fast turnaround, reasonable prices, and a thorough service with their authentications. I trust them and I will definitely be a repeat customer.

Date of experience: August 16, 2018
Singapore
1 review
0 helpful votes
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Superb
June 12, 2019

They are really fast and efficient. Even though our rate of response was delayed due to the 15hr difference, they still manage to authenticate my bag in less than 48hrs. And they even helped to send a courtesy reply to inform me my item was authentic which helped me speed up the purchase of the bag as the seller would only reserve it for me for 24hrs. So overall I recommend to others! But if you are living outside the US, just take note of your country's time difference in case you wanted to have something authenticated urgently.

Date of experience: June 11, 2019
California
1 review
0 helpful votes
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Need to authenticate a luxury item? Your search stops here. AuthenitcateFirst is much easier to use than the competition and the prices are better. I am thrilled with this service. Now I can buy on line with confidence. I can also provide a certificate of authenticity to my customers through my website. It's a win/win! Fast service. Their customer service is fantastic. I emailed them with a concern and they addressed it quickly and in a kind manner. I could not be more pleased. I tried to upload a photo of my beautiful certificate but sitejabber's uploader does not work.

Date of experience: May 3, 2019
Mexico
1 review
1 helpful vote
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Not satisfied
March 29, 2021

Wey pay a $45 Service for a Bottega authentification, they assure that the article was a clone, and checking with other authenticators it turned out to be original. I think that if they are not sure they should advise and reimburse and not insure "false clones"

Date of experience: March 29, 2021
G N. AuthenticateFirst Rep
over a year old

Hello and thank you for your review. You were refunded the authentication fee for our expert's error. This was an honest human mistake, in which we apologized for and reimbursed you. As hard as we try, occasionally a mistake is made in judgement or even a technical issue. Please note our accuracy rating is still 99.99%.

California
1 review
13 helpful votes
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I am online and looking at several Louis Vuitton bags for sale. I came across a Louis Vuitton golf bag (vintage) and i knew it was a replica instantly. I have been studying LV for about five years. I collect them because of my fascination with the history of Louis Vuitton and the making of this brilliant company. First off, the monogram logos on this particular bag were not aligned, the stitching was way off, the hardware is not anything Louis Vuitton would put on any bag and last but least, the heat stamp. This is NOT one of Louis Vuitton's heat stamps. Oh my, anyone that loves LV would know this. This particular stamp is used by a lot of older replicas. Taking one look at this alone, i knew these people do NOT know what they are doing. I would never have them look at one of my bags, even if it were free. How horrible to make money by ripping people off like this. They aren't even on the level of authenticating a ring out of a gumball machine!

Date of experience: December 18, 2017
G N. AuthenticateFirst Rep
over a year old

The authenticator who reviewed the LV golf bag has over 20 yrs experience authenticating LV, and is a vintage expert. Instead of slandering AF with mis-information, why don't you seek a qualified 2nd opinion instead of guessing yourself.

Philippines
1 review
1 helpful vote
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Thank you for the fast and affordable service!

You gave me peace of mind. I am now more confident in carrying the pre-loved LV Eva clutch that you authenticated.

Based on my research, I knew that there is only a slight chance that the item is fake but I will never gamble and I ordered the $10 authentication service and it is definitely WORTH IT!

Date of experience: March 21, 2019
Canada
1 review
0 helpful votes
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Amazing experience!
October 3, 2019

I wanted to authenticate a bag that I had found online and when I googled "authenticators" this was one of the websites that popped up. I found the website to be very detailed with easy to follow instructions and I was able to submit my photos without issue. Very pleased with the entire process (very quick and concise)- I look forward to authenticating more bags in the future:)

Thank you! Xo

Date of experience: October 2, 2019
Maine
1 review
0 helpful votes
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I thrifted a Gucci purse, It was cheap and I figured it was a fake but was willing to take a chance on it... I did some legwork authenticating it myself and determined it was probably authentic but wanted the experts to weigh in on it... the site made it super easy to send in photos etc and within 24-48 hours (it was over a weekend so had it not been the weekend it would have been completed in 24 hours). I love that this service is available! I will use them again and recommend them to anyone who is not sure about an item.

Date of experience: February 12, 2019
New York
1 review
16 helpful votes
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After we filed Paypal dispute, you delete the comment that you apologize for your authenticator compared clutch to tote because you see the chain and thought it is tote. Do you think this can erase the evidence that you made mistake? This is cyber crime and fraud.
Are you willing to provide oath to say you did not delete the apology that you compare the clutch to tote? Why do you delete the apology? To hide evidence that you made mistake?

Date of experience: July 29, 2018
G N. AuthenticateFirst Rep
over a year old

You don't know a mistake was made. You think you can just walk into Prada, pick up the same bag and think you can spot the differences. Just exactly how many Prada have you authenticated? How much professional experience do you have? What are the differences between a super fake, and authentic? You have made many of your own assumptions that we did not state. You have nit picked and over analyzed and complained endlessly over nothing. We suggested you get a 2nd opinion from another authentication service and you don't. You are relying on your own experience of walking into Prada, which is totally unfounded and ridiculous.

Cambodia
1 review
0 helpful votes
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Superb Service
November 23, 2020

Turnaround time took only less than an hour. Very proactive. The way they generate their authenticity card is very flexible. Reliable site to have your bags authenticated.

Date of experience: November 23, 2020
Maryland
1 review
0 helpful votes
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100% pleased
June 4, 2019

I'am very satisfied with the services, bought 2 bags, one seemed authentic I had the prove of purchase from the seller but I still needed reassurance that bags were real. I sent both photos and results came that one bag was real and the other not real. The one with the prove of purchase was the real one but authentic first didn't t know that cos I didn't show them the prove of purchase, I only sent pictures of the bags, I bought a Gucci and YSL bag both on eBay with 2 different sellers. The Gucci bags came out as fake and when I told the seller the bag was fake he didn't acted surprised, as if he knew that already. The ysl bag was real and I kind of knew but as I mentioned above I needed to be reassured and thanks to authentic first I'm 100% sure. The fake Gucci was returned. This is my first time writing review and yes I'm a real person and wasn't forced to do this. Thanks authentic first will use the service again

Date of experience: June 4, 2019
New Zealand
2 reviews
0 helpful votes
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Sent pictures through of a vintage Etro luggage piece I had sold online where the buyer threw authenticity into question. I sent pics through to Autheticate First and in just over 24 hours had my authenticity answer. Super fast and efficient. And I now have a happy buyer who has peace of mind. Can't recommend Authenticate First highly enough. This was my first time using them, and now i'll use them again and again.

Date of experience: February 16, 2019
California
1 review
15 helpful votes
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Hahha ok!... so thank you for responding to my review months later (trolling)
Hahhaha have your money taken by (and I quote) "two! Not 1! Experts"
I'm glad you corrected your mistake and suddenly changed your "experts" to their corresponding "expertise"... by lying your AoFF haha

I'd give this scam less than 1 star but sitejabber isn't as rude as this company's rep so ;)

Date of experience: August 15, 2018
G N. AuthenticateFirst Rep
over a year old

We have been in business for 5+ years, and have a team of experts with over 10 years experience each. We are used and trusted by the largest websites and consignment stores worldwide. I'm sorry you had a less than pleasant experience, but that does not make a business a scam. Scam businesses do not stay around for that long, nor do prominent businesses use them. We would like you give us another chance, to show you our qualifications and professionalism. Take care.


WISH I GOT a DEGREE... IN OPINIONS umm oh OPINIONS LOL
Sorry, in my effort to clarify, this service is bull---> The first two statements are from them. So this is what you can expect. I was excited to have a service which would provide both myself and my loyal client not only authenticity but history. This service unfortunately is a like a fast food chain... surviving off lack of quality supply in a time of quick turnaround. Beware and know your worth. The person responding is not someone i would EVER want to back me whether my purse were 100000k hermes or prada nada 1K... with a rep like this. YOU ARE better off without the poor, uneducated "opinion"
authenticaters@authenticatefirst.com>
Today, 9:42 PM
"As stated, it took longer because I had 2 separate individual Chanel experts review your bag. We didn't "take" your money, we have provided the service accurately and
In our stated turn around time. I firmly stand behind our authenticators opinions."
"Let me ask you something - why do you assume that AF is wrong, just because our opinion is different than the "other company"? Why aren't THEY wrong? For accuracy, your Gucci was viewed by 2 of our experts - TWO, not 1! They both agreed the bag is fake."
(BY THE WAY++++ SHE SAID "CHANEL EXPERTS" an hour earlier... so, I'm impressed she had TWO**** GUCCI experts laying around bored on a weekend to thoroughly inspect my vintage bag and work for free or for labor**** overtime anyone?
Wow. Per her email. Sounds like "THEY" are your best bet. Mine for sure. I saved 15K not taking this scam opinion as certificate... THANK GOD!
Advice: go with "THEY"
IM sorry to anyone who lost money on opinions here,
What a scam.
Lets help each other out. Do not pay this "liability fallback"
I paid for the extras and details and got "SORRY YOUR CHANNEL is fake" *id hope so because it was gucci. NO detailing, no explanation, nothing. I guess this is the kind of stuff people get into lawsuits over when they are inaccurate and misrepresent themselves as Experts.
MY OPINIONNNNNNNN HUMMMM HUMM

Date of experience: February 3, 2018
Ireland
1 review
0 helpful votes
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Authenticate first provided me with a great service, answered all my questions quickly and confirmed my suspicions about a purchase
Using their backup gave me the confidence to move forward with a PayPal dispute
100% recommend them
Excellent

Date of experience: March 15, 2019
Qatar
1 review
0 helpful votes
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Preloved Nano
March 10, 2019

It's my first time to purchase a preloved signature bag. I didn't know the seller personally but she was in dire need of cash so she was selling her black Celine nano in one of the FB pages suppper low. Since I've been wanting a black nano for the longest time, i went through the purchase and "authenticated" the bag myself. She couldn't produce the receipt. I tried watching youtube videos about the nano and one vlogger mentioned about authenticate first so i went to their website. Though their website honestly isn't that "impressive", the authentication is only for $10 so I gave it a shot. The turnaround was quick and the evaluation was direct to the point. That's all we need at the end of the day anyway... will use them again soon

Date of experience: March 8, 2019
Italy
1 review
0 helpful votes
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Louis vuitton bag
February 1, 2021

The service that the company offers on louis vuitton is one of the best. They helped me get a refund for a very expensive bag sold as an original. I know the credit goes to one of Louis Vuitton's talents as an authenticator, Mr. Giusfe Palugue. Great team

Date of experience: January 31, 2021
G N. AuthenticateFirst Rep
over a year old

We truly appreciate you taking the time to leave a positive review!

Alabama
1 review
0 helpful votes
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Authenticate First are great to use for authenticating your things. They will get back to you very quickly. They let you know that they have received your uploads and have began work. They let you know if they need additional pictures and will respond once they get finished. Their site is easy to use and upload photos to. I had the best experience using them and I believe you will too. I believe them to be truly trustworthy.

Date of experience: July 29, 2019
Philippines
1 review
0 helpful votes
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Authenticate First is my go-to and ever trusted online site for authenticating my high-end bags and purses. Very quick turn around without compromising the accuracy.

Date of experience: April 4, 2021

Overview

AuthenticateFirst has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. AuthenticateFirst ranks 54th among Business sites.

service
68
value
67
shipping
30
returns
26
quality
53
+40