Austrian Airlines

I flew from London to vienna 3 days ago and they lost my bag! They still can't find it but 1 person THINKS it might be at vienna airport. Customer service gave me 2 wrong #s to call and a wrong email. The 1 person I talked to said there is nothing no one can do! What a lousy airlines!

We recently flew Austrian airlines to visit Vienna, Austria. We're retired and often fly internationally visiting various countries. As such we both are TSA Trusted Travelers. While the flight to Vienna was fine, coming home was not! Below is the message I sent to Austrian Airlines to complain about our treatment.

My wife and I went through passport control and security at Vienna airport to get to the boarding gate. Then later, for no reason and with no explanation, my wife was instructed to leave the boarding area. Several other people were also told to leave and follow someone from Austrian Airlines.

I started to accompany my wife and was ordered to stay behind. I refused and would have made an issue if not allowed to follow!

My wife was then subject to all but a strip and cavity search. All of her carry-on items had to be disassembled (phone and e-reader out of it's case, everything removed from carry-on bag) and were re-scanned. She was rudely told to sit.

My wife's possessions were confiscated after scanning. No explanation was provided. Everyone was playing serious security and when asked questions she was ignored or just told to sit and wait.
Wait for what? She was whipped down with strips of something, again, no explanation. By this point she was almost in tears. And, this sweet woman has never even had a speeding ticket! By this time I was ready to call the US embassy!

Eventually everything was returned to her and she was finally allowed to board the plane.

Both of us are in our 70's, retired, and enjoy traveling the world. We will never use Austrian Air again, because of the treatment received at their airport and anyone considering flying on Austrian Air should be aware of how Austrian Air treats their passengers.

After arriving home, I sent the message above to Austrian Airlines in an email and they basically blew us off.

Don't subject yourself to such disrespectful treatment, avoid using Austrian Airlines. We have many airlines to choose from, choose those that treat their customers with respect.

Sometimes tickets are hardly available and it become headache to book airline tickets. Hopefully they can find out a solution and make this process more convenient. Their customer service is helpful and most of the times call back to suggest traveling schedule.