Audible

I listened to maybe 4 or 5 books a month so I'm not a heavy user, this complaint is something I just recently noticed, on the phone app as I scroll through audio books as I get to the bottom and swipe up for the next page the previous page that I just looked at disappears replaced with different books, not the ones I just searched so if I see a book that I want to come back to and checkout i can't because that page disappears replaced by new books now if I am mildly interested I have to open the book to check it out, it's super time consuming because a lot of these books I'm not going to want to purchase, other phone apps that are like this I just won't use, but I like audible, just wish they could fix this or let me know what I can do to fix this.

I cancelled my account and it seems it didn't go through for some reason, and I was charged again for this month. I used my credits immediately when I realized I was still subscribed (didn't want Art of War that badly, but bought it) and I remember the the reason I wrote when asked why I was cancelling (I don't like the practice of cancelling our credits when we cancel our membership).

So yeah, I ended up paying $45 for 3 books (MP3s) and then when I cancel it doesn't go through? Terrible site which is unfortunate because MP3s are literally no cost to the site and they still charge VERY high prices.

This site needs to go out of business so they can restructure their ripoff service, it functions fine I guess but that's not hard to do.

I had been mistakenly charged a subscription fee for months, as most of the negative reviews here have experienced as well. After accuring a total of nearly $60 in charges for a service I never had an interest in, I submitted an email at 7:30 pm EST on a Wed. Expressing my aggressive frustration. To follow, I opened a live chat box to echo my sentiment. But before I had even submitted the message in the live chat, I had received an email response to my initial inquiry. A customer service rep had not only received my email, they had also gone ahead and taken care of it for me. The full refund I received included one month of charges which I had admitted was my own fault for forgetting to cancel my free trial. They still gave me that refund. Honestly, I was super angry but in a rare situation, a company's customer service was able to calm me down within minutes, and handle my issue further than I even requested.

Please, just try to approach a problem, even one as annoying as what we all had with Audible, in a polite manner until you've tried that through, before going all mad angry at them as I did!

One star less than five only because this all happened to begin with, but SUPER impressed and grateful for how they handled it!

EXTREMELY unhappy with Audible! I signed up for the free trial of Audible Plus because the LIARS said they had four books I wanted and I figured I could get through four in a month. NONE of the four are available in Audible Plus! I immediately unsubscribed, literally minutes after subscribing, and tried to subscribe to the Audible Premium Plus free trial to see if I could still listen to the books, but was ineligible as I had already "had" a free trial. Now the only way to get these books is to PAY for a subscription because these fools did not make it clear what was and was not available! They are obviously deceptive thinking they'll fool people into buying subscriptions. These are 60+-year-old books, not current bestsellers, so if these are not even available, what few pathetic choices are?

We have been a member of Audible since the third month of 2003. We have 535 + books in our library. We have always burned the books to a CD. Audible over the last number of years has used iTunes to burn CD. Now they moved from using Audible Download Manger to Audible App. Now it will not allow me to burn books. They can say that it is not Audible, it is iTunes. That is BS, it all worked until they went to the new App. Audible tech support is the craps. The ones that you can understand are not much help. At one time tech support could use remote access to fix problems., no more. I have called over ten times. One tech said it was beyond what he could do. He sent the information to a level 3 tech. I did get an email back, but it was so technical that I could not use it. I call back and talk to a very nice girl in tech support. She read the file that was sent to me. She said she would not attempt to change all the stuff he said to change. I do understand that are on life support, but you can still burn CD and use in many ways, but not with Audible.

My wife signed up to try out this service and after one month we decided to cancel the service. We called and cancelled our service. We pay our credit card monthly and low and below every month Audible has charged me $14.95 after I was assured by their representative that I had cancelled the service. Long story short is myself and my wife has called repeatedly (15+ times) to cancel the service and have Audible stop charging my credit card and requested a refund. NOTHING has changed. Audible continues to charge my credit card (15 months continuously), continues to assure me (every time I call) that the service has been cancelled, and continues to NOT give me my money back. STAY FAR AWAY FROM THIS COMPANY... THEY WILL LIE TO YOU AND STEAL YOUR MONEY!

Beware readers, to all of you who have had a bad experience with this company, let me tell you, you are not alone!
Indeed, for all of those who said audible is a rip off, you were right, and actually the sales marketing of the company works in such a way they never tell you, you will be charged after a free something, THERE IS NO FREE ANYTHING!
The idea is to hook you up on something you never think you will get charged, until you get charged and then, then try to convince you need this, so they keep making profit. Do you think Amazon works like this, NO, they don't. If you really want to avoid a huge headache, stay away and be warned

I just found out that I have been being charged by Audible for years. I remember a couple years ago discovering this but because I had just changed bank cards (which i do on a regular basis so this can't happen) I decided to just let it it go. And then just discovered it again! How could they get my account information? Apparently they steal it from Amazon and it is somehow authorized by Amazon because they are a part of Amazon. But this card is under my name and my name only and the audible account was under my husbands name. My husband had looked at the site but audible is telling me that he downloaded a book but my husband assures me he never ever did. He remembers looking at the site but that is all. The audible chat lady was very helpful to the extent of returning 4 months of charges and helping me figure out how this was happening but I will never ever order anything from Amazon again. And it still doesn't make sense because my new account information was only added under my amazon account associated with my email address but somehow audible got my account information thru his audible account associated with his email address. They save your account information and I don't believe I ever authorized them to do that and then pass it on when you use a new credit card. I have a very hard time believing this is legal. I am going to determine how much money has been stolen and then request that audible refund the remainder of it. I am going to complain to Amazon and write a nasty review so people know what they are doing, then deal with my bank and credit card company.

I love the selections Audible offers. It is really nice receiving one credit per month. I especially like the audio samples and in-depth descriptions of each title. Since most of us are on the go a lot, in our cars, I use the time to listen to a lot of Audible books. This is especially helpful when I don't have the time to sit down and read a book. With Audible, I am still learning while on the go. I called Audible last month and an awesome young lady by the name of Nicole answered the phone and she was beyond helpful. She went above and beyond to answer all my questions. She even offered extremely helpful information that I did not ask about. I told her the type books I was interested in and she made some great suggestions. As a result, I actually used my credits to get books she recommended. Nicole was so personable, patient and professional. When Nicole explained various books to me, she brought them to life. She introduced me to the Audible Plus catalogue and explained in detail. She also informed me about the books under the "Originals" tab which I was excited about. Audible is very fortunate to have Nicole on their team!

This site is unbelievable, not in a good way. Do Not give them any credit card info or sign up for a "30 day free trial", I tried it once and didn't like it so I never signed up. A few months later I found out they were charging me $14.95 per month for a service I never used. Trying to cancel my "subscription" has been like trying to win at the crap table. The worst thing about this whole thing is that they are an AMAZON affiliate and as such, I would have never expected to be cheated like this. I'm considering canceling my Prime membership, but there again, I found out that you have to wait until the annual membership expires before you can choose to not renew. Doesn't this guy Bezos have enough money that he doesn't need to be partnered up with a company that rips off his customers? What's happening to the world? I am thoroughly sick of the whole situation and will continue to try and cancel my "subscription" with Audible.com and I won't be dealing with Amazon in the future. Bezos is going to have to find someone else to cheat out of a few bucks!

Audible does not work anymore with Windows 10 since Jan 2022. Personally, I will not go to Windows 11 as the reviews for that are very bad. I asked Audible about fixing this. Their decision to expire Windows 10 compatibility was a conscious and deliberate one. The customer service was NOT helpful. There only advice was to submit a suggestion. My issue is, that this company charges a monthly fee on top of the cost to buy an audiobook. Because Windows 10 is retired from Audible, you cannot download and save the audiobook YOU PAID FOR without Windows 11! It is in their 'cloud' for 10. So, if you don't have ay internet access, you cannot listen to your audiobook. This was a bad move by them, and I will NOT be staying with them. I can buy the audiobook CD and save it to my Windows 10 PC. Customer service was not pleasant, and they do not care about potential customers. My iphone does not have enough memory to hold a complete audiobook, so this is very IMPRACTICAL. The point of paying for something is to own it, and to have access whenever you want. If you like keeping your money on the cloud, or want to go to an intrusive program like Windows 11, by all means do what you like. But, buyers beware. Always know your options, and what you are getting yourself into.

I went to Audible today to add books. Then when I go to download them it does not work. So I call. The person who answers the phone tells me I have to have Windows 11. Nice of them to tell me that AFTER I order them. The first person sends me elsewhere to see if someone else could help me. Person 2 maybe could, but she talked like she had a mouthful of peanut butter and I could not hear a word I said. She also made a lot of noise with whatever she was doing. The third person agreed with the first that they have simply stranded everyone who does not want to go to 11 or does not have the means to. (I am neither, but I am not going to get it done before the time I want to start the next book (tomorrow). But apparently they do not care. He says they claim they sent out notice, but the last notice I got from them was December 1,2020 when they switched from Audible Manager to Audible Sync. Nothing about this change at all. So they don't care about their customers they also lie. I have no proof of purchase because it is an online service, and I am not posting which books I bought.