Auction Export Reviews Summary
Auction Export has a rating of 3.1 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Auction Export ranks 27th among Car Buying sites.
Amazing service and really easy to deal with. These guys are genuine and please read the status and condition of the car you wish to purchase. I got a car from them and it was superb. Thanks for your excellent services
I can assure about this source and recommend it to people all around the world! Easy way to get a car from North America to your home country. My husband decided to check them and everything was great! The car has been delivered on time, without any issues, and at the same condition as it was described. We are just delighted!
Thank you AuctionExport team for your great service and professional assistance! Keep it up!
Thank you so much for your kind words and recommendation! We’re happy to hear that everything went smoothly with your car purchase and delivery. It’s great to know that the vehicle arrived on time and in the condition described. We truly appreciate your trust in AuctionExport, and we’ll continue working hard to provide great service and professional assistance. If you ever need anything else in the future, don’t hesitate to reach out. Thanks again for choosing us!
I bought my first car through Auction Export. At the very beginning after my registration they contacted me and assisted me during the all process. I had customer support agent, sales agent that were helping me a lot. Thank you guys!
The car was delivered on time, i got all the docs and the car of course. So if you ask me how will i buy the second car it will be definitely Auction Export
Thank you so much for your review! We're glad to hear that your first car purchase with AuctionExport went smoothly and that our team was able to assist you throughout the entire process. It’s great that the delivery was on time and that everything was in order. We appreciate your trust in us, and when you're ready for your second car, we'll be here to help. Feel free to reach out if you need anything in the future. Thanks again for choosing AuctionExport!
I have not done business with Auctionexport in the past. But they have a good team that responses to your enquiry almost immediately. Sometimes, Auctionexport give you a direct phone call to respond to your numerous questions. I am researching them everywhere online in order to have people's opinion and experience about them. So far i am satisfied and look forward to buy from them soon.
When I am ready to buy I need a vehicle that starts, runs and drives well, though. Hope i get one
Thank you for your thoughtful review! We’re glad to hear that you’ve had a positive experience with our customer service team. We strive to respond quickly and provide the best support possible, whether by email or direct phone call. We understand how important it is to gather information before making a purchase, and we’re happy to be part of your research process. When you’re ready to buy, we’ll make sure to help you find a vehicle that meets your expectations, one that starts, runs, and drives well. If you have any more questions in the meantime, don’t hesitate to reach out. We look forward to assisting you with your purchase soon!
All they do is take your money and keep taking it, After paying storage fees, 're delivery fees and a huge inland transportation, my security deposit grew wings again and $150 was taking from it when I provided the Bill of lading documents to them, they came up with another storage fees that wasn't there before, Absolute rip off, please go to copart... Don't even sign off on Auction export account, they will take your money
Hello Majek, I am very sorry that you had this incident. Please allow me to apologize for what happened. I am sure that there is a reasonable explanation for what happened. Our staff love helping customers and I am sure they did not intend to ruin your experience. I have checked your profile and spoke with your sales agent. You have purchased a vehicle and failed to pay on time, which accumulated additional fees, as we delivered vehicle from the Auction (to avoid Auction’s storage fees) to our warehouse. You have requested your own shipping, hence, the vehicle has been delivered to your warehouse, so additional charge has been applied for redelivery and storage, 15$ per day, the $150 you have mentioned. The Security deposit was returned to you in full. Again, I’ am very sorry for this situation, but if you would paid on time for your purchase, the vehicle would be delivered straight to your warehouse, and you would avoid all the expenses. Please let us know if you have any further questions or concerns. We do value your feedback, and hope to be of service to you in the future.
Auction Export is a fraudulent organization you do business with them at your own risk! I paid $2000 to them as deposit in order to bid for a vehicle. Immediately after I changed my mind and asked for refund. They now told me they will charge me 3.8% to refund the money to me. Information they hide from me before the transaction. After sending several mails they sent me email that they were going to refund without a charge. To my shock and dismay these crooks to $126 from my account before refunding which was even far above the less the $80 they claimed they weren't going to charge me for. They are simply thieves!
Hello and thank you for your review. Please note that the information regarding the charges is available in our Terms and Conditions that are available on every page of our website. Also, as a part of the registration process you have fully read and agreed to our Terms and Conditions. In your particular case we have send you a full amount of $2000 and we have provided you with the screenshot of the transaction history. You were also advised to contact your bank or call you credit card company to find out the charges. It is very unfortunate that your financial institution has charged you and you are passing the blame on us. Auction Export has been proudly serving clients from all over the world for over 15 years. Your satisfaction is our priority.
Poor customer service. Very ridged with polices. I wanted to buy a car to ship to Nigeria, they gave me a very high cost of shipping that was twice higher ($2,270) than what shipping companies where charging, and when i got a shipping who was willing to ship at $900 they refused saying i must use their own approved shipping company. I asked for a refund and it is taking over a week to respond.
Hello, I sincerely apologize if we did not meet your expectations. AuctionExport is helping international buyers from 120+ countries for over 12 years. We have checked your history of transactions, and the $2,270 was the total cost of shipping out of California (ground transportation to the exit port + ocean transportation to Nigeria). As per our Terms and conditions, if you would like to do your own Ocean shipping, the ground (inland) must be on us. Hence, you were able to choose your own Ocean shipping agent. We always inform our clients about all possible options, as it's our best interest to satisfy our client's needs. Please let me know if you have any questions or concerns in regards of this situation - marketing@auctionexport.com. We have thousands happy clients, video and text reviews available on our website - https://www.auctionexport.com/en/Home/ReviewsAndTestimonials. Again, we are very sorry for not meeting your expectations that time, hope to be of service to you in the future. Thank you
WATCH OUT--NOT A LEGIT COMPANY IN USA OR CANADA
WATCH OUT. I have bought at least a dozen cars from them and have learned the hard way. The first onse without much issues. However the more expensive and more you buy you will experience the issues: for instance: higher acution fee, higher fee for amounts transferred, AND 'run&drive' is till 'as is'that means: starting the engine without engine pan and oil means: it starts and runs... BE AWARE. Legal actions taken but there is no LEGAL company registered in USA or CANADA. It is run from Russia. Only postal address in Canada. So be aware and dont make the same mistake. Just go to several other USA legit businesses.
Hello and thank you for your review. I am very sorry for your experience. Unfortunately, purchasing used vehicles from Salvage Auctions for a much-discounted price does involve risks. All available information that is being provided by the sellers is always disclosed to all our clients and it is clients' decision to make the purchase. Please note that at extra cost you can always order an Independent Vehicle Inspection, which will provide you with more details about your vehicle. Please note that Auction Export is a 100% Canadian Company with a physical address in Toronto. You are always welcome to visit our office by appointment. In order to verify our legitimacy please read our Terms and Conditions carefully where you will be able to find our legal name, where Auction Export is our trading name. We appreciate your effort and will always be happy to see you back.
I was always thinking about buying a vehicle from North America. Hopefully, I saw an add of Auction Export surfing in the Internet. First of all, I visited the site and I liked it. Please note, that Terms and Conditions are clear. They display all essential answers on questions that I think every buyer has. I am from Slovenia so I was afraid that Auction Export do not do shipping to my country. However after the call to customer care support department, my doubts evaporated. The customer care support agent was very helpful. I received even more details about their services.
So I was told that I need to have a minimum deposit at least 600 USD in order to participate in auction. I decided to take part in auction however my experience with bidding was low. And thanks god, Auction Export helps with bidding too. My sales agent helped me with that. Shipping was also quick. I purchased a vehicle in May and a few days ago I received a car.
Thank you very much Auction Export for you help! I am very pleased
Thank you so much for sharing your detailed experience! We’re beyond thrilled to hear that everything went smoothly for you from start to finish. It’s wonderful to know that our website, clear Terms and Conditions, and customer care support helped answer all your questions and eased your initial concerns about shipping to Slovenia. We understand that buying a car from North America can be a big decision, and we’re glad we could assist you every step of the way.
Our team is always here to support our customers, whether it’s with bidding or making sure the shipping process is as quick and efficient as possible. We're so happy to hear that you received your car safely and that you were pleased with the service.
Thank you again for choosing AuctionExport, and don’t hesitate to reach out if you ever need help with anything in the future. We value your business and look forward to assisting you again!
Worst place to do business with. Poor customer service and its hard to get your refund in your name if you asked someone to send money to their account
We regret that you were not satisfied with your experience. Please note that our policy strictly prohibits third-party payments for security reasons. However, as an exception, we accommodated your payment. Per our terms, refunds can only be issued to the original sender, which is a standard industry practice to ensure compliance and prevent fraud.
We appreciate your understanding and remain available for any further assistance.
Very reliable and not looking elsewhere if I need their services. My friends were pleased when I introduced them. Thanks you guys! You're amazing
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with us, and we truly appreciate you recommending us to your friends. It’s always our goal to provide top-notch service, and we’re happy to know we met your expectations. If you ever need assistance again, we’re just a call away. Thanks for choosing AuctionExport!
With Auction Export you can get a car from any state and save your time. The platform and support team is customer-friendly.
Thank you for your great review! We're glad to hear that you found Auction Export to be a helpful platform for finding a car and arranging shipping. We strive to make the process as easy and time-saving as possible, and we're happy our customer-friendly platform and support team met your expectations. If you need anything else, feel free to reach out. Thanks for choosing AuctionExport!
I bought a car on July 08 this year and it delivered to me early last month! Thank you auction export, fast delivery to Brazil! Obrigada
Thank you for sharing your experience! We're so glad to hear that your car arrived safely and quickly in Brazil. We always strive to provide fast and reliable delivery, and it’s great to know we met your expectations. If you need anything else in the future, feel free to reach out. Obrigado for choosing AuctionExport!
I bided & worn a vehicle at $14,000, only for auction export to send me mail after 24hrs that the car will not be released or soled to me because the owner refuse to accept the winning price.
This repeated three times with different cars.
On the fourth time I bided for another car, checked vehicle history report which I normally do & it was clearly stated by auction export as "VEHICLE STARTS, RUN AND DRIVE", I then bided and worn the bid at $16,808 which I paid for, waiting for my vehicle to be shipped, only for auction export to mail me again that the vehicle is not starting, I have to pay for towing.
I rejected the vehicle quoting the status of the vehicle auction export previously presented before I purchased the car. They replied that their inspector made mistake at the inspection site & got that result.
In conclusion, Auction export ended up removing about $1,600 extra for inland freight & ocean freight because the vehicle could not start then shipped the vehicle to me. Then when I received the vehicle, I saw the engine block & top cylinder was completely broken which I must to spend upto $10,000 to buy another engine.
Please stay a way from them, they have so much politics in their business and they aren't truthful and open at all.
Dear Mr. Victor, thank you for being our loyal client and for buying multiple vehicles for the last few years.
In our response we would like to reply to each and every point you have stated to avoid any misunderstanding or confusion.
Auction has a right to not accept our Bid, due to the fact that there are multiple international buyers who may offer higher prices. It is not common but does happen, and we always update clients with the final status of the purchase.
We are very sorry to hear about your misfortune experience with your Ford F250. As per the Vehicle report the Ford F250 is a Salvage Vehicle with damages (accident car) - https://www.detailedvehiclehistory.com/report/vin/1FTSW2BRXAEB27700 which has been purchased AS IS. The vehicle was purchased on your behalf from a salvage auto auction.
Before we bought the car for you all the information available at the auction was sent to you including the note: "The vehicle sold under this contract is being sold "as-is" and is not represented as being in roadworthy condition, mechanically sound or maintained at any guaranteed level of quality. The vehicle may not be fit for use as a means of transportation and may require substantial repairs at the purchaser's expense".
After that you instructed us to submit a bid on your behalf at the auction.
As an experienced brokers, Auction Export provides all possible services to make sure that our clients have safe and stress free experience buying from auto auctions. For example, our clients can easily get a full list of history records associated with the Vin number. The vehicle history report can give you facts from the car's history: date of the first registration, the report indicates if the vehicle has any flood, taxi use, fleet, rental and/or lease records, dates of registrations and renewals, a manufacturers' recalls and date they were completed etc. By its definition the history report cannot give any conditional information, whether the vehicle runs and drives at the given moment. This information is known by all experienced buyers.
Auction Export can arrange an independent auto inspection to verify the true state of any auction lot. The inspection report will give you a clear and accurate picture of the mechanics and damage condition of the lot. Also, additional pictures and video of the running engine. The service should be requested 2-3 days before the sale, so we could find and hire a licensed inspector somewhere close to the auction yard.
Unfortunately, no independent inspection has been ordered by you for this particular car. It is not clear to us what inspector's mistake you are referring to? As there was no inspection.
The initial shipping quote we sent you prior to the purchase was an estimate, it is clearly stated in the email. The price given to you was for container shipping which later was changed to RORO Towable upon your request. Price also includes cost for changing the front tire to meet the towable service requirements.
We always inform our clients about all possible options, as it's our best interest to satisfy our client's needs. Please let me know if you have any questions or concerns in regards of this situation - marketing@auctionexport.com. We have thousands happy clients, video and text reviews available on our website - https://www.auctionexport.com/en/Home/ReviewsAndTestimonials. Again, we are very sorry for not meeting your expectations that time, hope to be of service to you in the future. Thank you
If there is a negative star, I will not hesitate to give one. I was told about this company by my brother who has never done business with them before which later I found out after it was too late. I bought a 2008 Toyota Camry (hybrid) car from auction-expo for $1175.00, Before I bought this car, I tried to make sure that this car qualifies for roro that is, run and drive and the driver door must be intact by reading their terms and conditions. I also tried to contact their customer service which someone will pick up and refusing to help and give his name and send my call to an agent who would not pick up the phone and she later respond to my voicemail after like 24 hours at least through an email never bother to call. Later, someone contacted to tell me that the car does not qualify for roro because it is a hybrid which they never mentioned in their terms and conditions. After they added all other hiding fees and the total came up to $5058.00 what a huge amount for such a car and the worst part is that auction export went and reported this amount against the $1175.00 that I paid for the car to the Nigerian custom as was told by their assigned clearing and forwarding agent yeah right, as if he does not already know that that is what auction export normally do and I was billed an additional $3200.00 making a total of $8258.00 while a similar car in Nigeria is sold for between $3000.00 and $4000.00 that is, if you are even lucky enough to sell it for $4000.00. Now, I am stuck with the car while not able to sell it. Very selfish, greedy and ruthless company, they will prosper while they make you face big loss and cry. I Will never do business with this company again and never recommend. Stay away!
Oh, I forgot, they will even try to steal your money while you ask for refund and it also took almost 90 days to receive the car and they do not never offer RORO service. They only use it to lure customer to think that they would pay less and receive their vehicle on time. Thank you
Hello and Thank you for your review. In order for me to investigate further, please provide me with the email address or any names that were involved in not assisting you properly. Regarding the method of shipping your car, this is a new rule that came from a shipping line and not us, therefore, you were provided with this information as soon as it was available. Regarding your complain of us reporting the real amount to the customs is not very clear to me. We are a Canadian company and follow Canadian Laws, so everything was done correctly from our side. We always recommend to work with our sales agents, it is free of charge. Our sales agent is able to provide you with the Total before you purchase a car, so there will be no surprises for you. Please send me more information to sales@auctionexport.com and I will do my best to assist you.
Bought the car with them with no troubles. Excellent service, really appreciate your attitude to clients. Big thanks to Kira for assistance.
Thank you for your wonderful review! We’re so glad to hear that your car purchase went smoothly and that you had a positive experience with our service. We truly appreciate your kind words, and we’ll be sure to pass on your thanks to Kira for her assistance. If you need anything else in the future, don’t hesitate to reach out. Thanks again for choosing AuctionExport!
Thank you auctionexport for easy access for american cars and vehicles in general for Europe and if i get it correctly, to other countries if needed.
Thank you for your kind words! We're thrilled to hear that you found AuctionExport's service helpful in providing easy access to American cars and vehicles. We're committed to making the process smooth for our customers in Europe and beyond. If you ever need assistance with shipping to other countries, feel free to reach out – we're always here to help!
Como explicas Mark... que en la foto de la subasta, estaba la llave descrita, y en el detalle indicaban que la misma existia, al igual el correo que envie sobre este asunto.
Ustedes no hicieron nada al respecto, se limittan a sus reglas de que el auto se vende como aparece, entonces porque no lo entregaron con la llave, o tomaron la medida de averiguar que habian hecho la llave con la compañia aseguradora a la que le dieron parte del costo que pague por el vehiculo, Ojala exista alguien que me pueda ayudar e interponer una denuncia por la negligencia de ustedes.
Hello and thank you for contacting Auction Export. I was able to investigate you issue and see that the vehicle has been delivered to your warehouse in September 2023. At that time it was confirmed that the vehicle was deliverer with the key. Only a month later your warehouse has notified you that there is no key. We are kindly asking you to check with your warehouse, as the car was delivered with the key. We can also offer you to order a new key for you at the cheapest price available.
La llave remota no se la entregaron a la naviera en el puerto, ellos utilizaron su medio de transporte para entregar el auto, no permitieron que utilizara mi propia compañía para transportar el vehículo, la llave la perdieron, solo apareció el zuncho donde estaba colocada...
En la Subasta claramente indicaban que tenia la llave y en las fotos aparecía la misma.
Contestaron a traves de Google, que el auto se vendia tal como estaba, entonces porque no llego al puerto con la llave, si en su anuncio lo indicbn, irresponsables en sus deberes, para mi esto es una estafa, que me devuelvan el dinero que cuesta hacer una Copia.
Hello, I am very sorry for your experience. AS we have informed you on the other platform we have contacted the selling auction and were advised that all vehicle are sold as is. Please refer to our Terms and Conditions. Unfortunately, purchasing cars for a cheaper price at a Salvage Auctions do involve risks. Please contact us at sales@auctionexport.com and we will be happy to grant you a bonus towards your next purchase.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your fantastic feedback! We’re amazed to hear that you had a great experience with AuctionExport and that you were pleased with your purchase. We take pride in making the buying process as easy and transparent as possible. Your advice about reading the car’s status and condition is spot on, and we’re glad it worked out well for you. If you need anything else in the future, don’t hesitate to reach out. We truly appreciate your trust in us and look forward to serving you again!