Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It is just what I wanted and was delivered very quickly, and the ordering process was good
Said free delivery and none. Said discount. None! Had forgotten my password and spent over ten tries on "write the letters" but not accepted. So actually should be 2 stars
Item was in excellent condition and the team had excellent service.
Very fast shipping. Was impressed considering I live in remote area and damaged or flooded roads at the moment
Went well. Goods arrived promptly and packed well. Super happy with the whole process
Excellent service and a speedy delivery. Thank you very much.
I am happy with the product thank you it is as described and pictured.
Very good, thank you
Quick, no stress experience.
I bought the items on Thanksgiving day with 20% off. However the system error as charged me full amount. Contact to customer service. They told me that they will refund me 20% back to my account within 2 business days. However I still haven't received it yet. The atolls are good. We are happy with the quality and price.
I really like the Twig Birch Tree that I bought from Costway. It was arrived sooner than expected. Happy with my first shopping experience with Costway.
Quick & Easy
And very quick delivery. Products are safely arrived to my place
There also didn't appear to be an opportunity to indicate the preferred colour of the item.
Hi Stuart,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
I was unable to claim the $25 new customer credit. There also didn't appear to be an opportunity to indicate the preferred colour of the item.
Hopefully the product is as good as the delivery service! I was amazed to get this so soon and during the Xmas rush.
I ordered a swing for my grandchildren because the picture showed it on a stand. It came but no stand so now I am looking to buy a stand for it. I would not have bought a swing without a stand because I have nowhere to hang it.
Advertising was very misleading.
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Ordered the product, the product was delivered quickly and with great service by the courier who brought it into my home as it was heavy, the product is as described.
Great price, fast shipping, came well packaged, easy to pit together. Very happy with purchase!
Product well designed and built. Even package is well designed. Highly recommended!
Very efficient. Received email confirming order as well as a receipt and tracking no.
Delivered on time. Product is of high standard. Would definitely recomend.
Very smooth transaction. Fast delivery for this time of year and good communication on where the package was at. Have yet to test out the product but fingers crossed it's all perfect!
Ordered, shipped and delivered within at least a week. Easy to put together and was a great Christmas gift
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shweyi,
Sorry for the inconvenience. We have refunded you now.
Thanks for your affirmation of our products.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.