Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I do not have bad experience. Easy access, the product came on time.
Great product. Good delivery time in a busy Christmas period
I found Costway on a Google search. Prior to then I hadn't heard of Costway. The online purchase was quick and easy, the chair I purchased was as advertised and delivered within the week.
Fast delivery,easy to put together with clear instructions,only.only thing when done was one chair was wobbling,hubby fixed tho.
Good products, came very quickly even in christmas period, product looks chic and very easy to put together would buy again
Thank you for a quick and easy ordering process.
Nice range of products too.
Purchase came quickly and it was a breeze buying from cost way. Great cat tree. Highly recommended.
Love your furniture & great prices. Delivery time was quick, rocker chairs & cushions very comfortable. Easy assembly & solid build. Thank you, extremely happy with purchase.
Quick delivery but the product was on the flimsy side, not a solid product. Was not happy
Hi Lisa,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Good except having to go toPO to collect.
Prefer for goods to be left at house
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Fast delivery and sturdy trampoline took a bit to assemble but my son loves it
Easy to assemble and sturdy. Nice and compact for a small bedroom. Love the portable cot, also safe.
Love it its very compact just what I wanted and delivery was very prompt as I live in a reginal area
Fast delivery great communication and product just as pictured. Would definitely recommend purchasing through Costway
Tree was exactly as advertised, so beautiful, I luv it
Was a little unsure about using this site but was pleasantly surprised at the quick delivery time and the decent quality of the sun lounge I purchased. Now if only there was some sun.
Very quick to respond to my emails. Will be buying again
A great product, easy to assemble, and a fast delivery.
3rd party sites said delivery in 2-3 weeks. Going direct it was delivered in 3 days.
Very happy arrived so quick with no hassle thank you
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.