AT&T

Dont need to say a word. Look at the ATT stock. Down 70 % in 20 years, while the market is up 400 %. That says it all. The company will be bankrupt in next 20 years.

I am getting scam calls saying we are calling from AT&T and they are asking gifts cards so I call AT&T that someone is stilling my information and connecting to India call centers so I call AT&T to investigate but they are not doing anything

Started my quest at a local store in Middletown, NY where a Manager refused to honor the online promotions, even though, I was advised on the phone that they should. The manager (without checking phone compatibility) then sent me home to order my own SIM card online and to come back for the activation. As it turns out the phone could not be activated and ATT not only charged me for the SIM card they went ahead and decided to charge my Credit Card for a monthly service for a phone that was never activated. Who the F! Does THAT!

12/31/2022
Technician came out at approx. 09:30 am and did not complete the installation outside the home and left hazardous material all over our backyard in the exposed elements. At&t needs to complete running the line to the telephone pole as all the wiring is laying outside and the technician left at approximately 10:30 am. We need someone to come back out and handle the incomplete installation.

Austin left me on hold for over 45 minutes while trying to contact someone else for my incomplete installation. Brianna transferred me to another support line after stating she was sorry and she could help. Trey from Springfield gave me a direct line: *******972 for technical support to have a technician rescheduled. That line rang for over 10 minutes and I disconnected.

Online chat support with Phillip guided me to another direct line which will call me back in about 15 minutes: *******020

Jimmy gave me a call back. He is transferring me to another team that can assist. Line Disconnected after ringing for 10 minutes.

Just being ran in circles and no one is able to help.

Over 200 feet of hazardous wiring was left on our back patio. We have lots of animals and children. This is not okay! Please assist!

I bought 3 phones from AT & T and is not working for me because i had 2 phones before with Metro Pcs and i would like keep the same number the salesman said it's Ok but it's not working and i come back to stor and the same day and he suggested new lines at the beginning i'm afraid for lose my number but i agree with him and buy new phone and give back the other phone but At& T company charge me for 5 lines i come back to several times to the store and i tried a lot of the times by phone and contacts manager for fix my bill and charge me for correct amount but still not working and nowadays my amount absurd. I'm very disappointed and said with the company and i no have phones my 3 correct lines is not working
My lines suspended and my bills incredible for $1700

Fours years ago I had AT&T as my internet provider, It was too slow, and I did not like the service, so I canceled it, At the time on the original order for the Internet, we bought a protection plan with online support. When we canceled the Internet, we also canceled the protection. That was four years ago but, they still kept charging me the $15.00 per month for the add on protection

I called numerous times and talked with many agents who told me they would correct the problem. Never happened! I calculated AT&T owes me approximately $750.00 over four years for failure to cancel the charges we no longer needed or wanted. The last time I talked with an agent, I surmised from the conversation that was going nowhere. I asked to speak to a supervisor and was told that there was none available. Total jerks! They talk a lot, but it's all bull $#*!. When I canceled my subscription with AT&T they just acted like nice having you around for eleven years, "pasta la vista.

We were AT&T customers for eleven years. They could care less. I checked their reviews

3 and 90% were one star. That speaks a lot.

The ATT website clearly states that customers are billed for service a month in advance. I paid my bill on 9/4/17 before it was even posted online. It is normally due around the 21st of the month. Their site indicated that I had a credit (negative balance) because I paid it so early. My college child's phone was not working properly, and when she came home on 9/9/17, we went into an att office to look into getting a new phone for her. I had just paid off the two phones on the account with the last payment and had been paying insurance on the phones. The att rep was not helpful and recommended we wait a month or two for the prices of phones to drop. When your child is away at college you don't wait a month for them to have a working phone! Idiot att rep!,, Did I mention I've been with att for +10 years. I left and went to Verizon and switched that day with new phones and less per month that what I was paying att. Now att says they will not refund any of my payment even though I used their service for only one week of the month paid in advance. They keep saying that what is written on the website is confusing. Ha! I have three college degrees and can read very well, in fact I'm a teacher, and the website is not confusing to me at all. Att is going to try and steal $100+ from me and then charge me even more for the one week I used their service. This is not honest business practice. They might steal it but not w/o a fight from me, and I won't be paying then another cent. BBB will be getting a complaint from me. Take my advise and stay away from this group of thieves!

If I could use any internet provider other than AT&T, I would. But the apartment complex I live in is all dedicated to AT&T. I have tried them various places all over the Dallas-Fort Worth metroplex and it is always the same old song. "It is not our equipment, it is your computer, your TV, your device, have a good day." Or they will give me specific instructions like, "Try a wired connection via ethernet -- that will solve all your problems. Have a nice day." The problems are never EVER solved. They replace the router. Same problems afterwards. They "change the connections" from wherever they are located (usually the far side of the planet and very difficult to understand). The problems persist. Slow internet, repeated disconnections, constant buffering, deny, deny, deny. Last time, they told me it was because so many people in my building were also using ATT and that "caused interference." Well, we all HAVE to use ATT because ATT convinced the apartment construction team that the whole complex should be wired for ATT and nothing else. So here I am. Same old song, same nonsensical lyrics, and I am sick of it.

I started with there Wi-Fi which was AMAZING no issues at all but when I finally decided lets try out the wireless side BIGGEST MISTAKE EVER! I canceled within their 14 day window and returned the phones and everything just to be told I owe a $313 bill which is for an entire month so I called and canceled and decided to do T-Mobile instead they have better discounts and for whatever reason how do I end up with a almost $700 bill when I canceled within the 14-day window. How do you keeping charging after an account has been canceled and you have received your merchandise back. I canceled my Wi-Fi service due to the horrible customer service I had to deal with and guess what still dealing with the issue when I been trying to get settled when it happened in November of 2022.

We live in Canada and winter in the US and Mexico. The roaming fees with our Canadian carrier is over the top. As a result the last few years we purchase a 3 month plan for all three countries. Choosing the most data and unlimited call & text.
So up front we prepay for the months needed. Last year after one month it didn't renew, saying we need to make a payment. Keep in mind we paid in advance for 3 months. Let me explain. When you prepay it goes into your account and every month AT&T draws the money from your account.
Sounds great...? When you phone customer service they can't access pay as you go customers so they forward you to an automated system. There you can start a chat...online. On this chat I was told that I have to be in the US to resolve the situation.
This year I was told this year that I made a long distance call to Canada from Mexico for $35 and it drained my account and that I need to pay another Month's fee of $ 65.
It took me 5 hours to resolve this. I told them...my plan includes Mexico to Canada.
I will never deal with AT&T again. The whole situation was insane.

Our 500Mbps Fibre Internet & U-Verse…
Our 500Mbps Fibre Internet & U-Verse went down right before an NCAA basketball party, where we invited nearly 20 guests & spent more than $500 on food & beverage plus more than $500 on a new larger TV. Spoke with numerous individuals at AT&T, including former AT&T Residential/current AT&T Business Service Manager, whom indicated he would call me back after speaking with the current AT&T Residential Service Manager, however, to no avail. AT&T let us down and, now after nearly 32-years with AT&T, we have to change providers to another service provider besides AT&T. What a shame for AT&T to not care!
Date of experience: March 24,2023

In March 2021 I added a new line for my daughter. I was looking on the website for what phone to get. AT&T was offering an iPhone XS for 30 payments of $5 per month. ($150 total). I had a question about the new line and called AT&T to talk with customer service. While on the phone they said I could complete the order over the phone, so I did. Fast forward 3 months and I am being charged $30 per month for the new phone. I did three online chats (1 hr each) with AT&T to question the charges, each time I was told they would correct the problem and I would receive confirmation via email. I did not receive any email confirmations, so I called AT&T. After many calls, transfers, disconnects I learn that because the order was processed over the phone, the discount does not apply and there is nothing they can do. I will be charged 30x$30= $900 for a phone that was supposed to cost me $150. After 5-1/2 hrs trying to resolve this issue with AT&T the best they can do is give me a $400 credit to my account. So now I am paying $500 for a phone that was advertised as $150. The AT&T employee who processed the order never told me that I would be charged full price for the phone, even though I was very clear that I was discussing the $5 per month offer.

IF YOU VALUE YOUR SANITY, AVOID AT ALL COSTS!
Brand new pixel 7 pro, trip to mexico. I was on the line with an ATT representative asking if i had service in Mexico. She didn't finish saying the word "Yes" when my line cut off and it was misery from then on. My six family members that were traveling with me had Cricket, Boost, T-Mobile. They were all on their phones while i watched them, seething and trying to calm my heart that was going to explode from the anger build-up going on. 5 DAYS WITH NO SERVICE! 21 fam members travelled to Mex and guess who was the ONLY ONE with ATT and the ONLY ONE with no service? You got it. Im back home standing by window so i can get service IN MY HOUSE.
1.5 star average rating justly deserved.
Dont say i didnt warn you.

Customer service is trash! You can not understand what they are saying English is horrible! Price increases every month! Yet my services are not working properly! Bye bye! Run from Att!

I have sent the unlock dept a request to unlock my mobile which I paid for in full but unfortunately they aren't responding to my request
I called customer service I'm being tossed left and right I need my mobile unlocked by the way the customer service reps are horrible