AT&T

I had a Samsung Galaxy Note 8 in less then one year the phone started having problems in the charging port.
1st one had a message that the charging port was humidity I had pay a co-pay of $120
2nd one I left it charging and the phone made a notification sound I check the phone and the phone had a burning smell. Now Asurion the insurence again want to charge me $200 for a replacement phone. Instead of replacing it for no cost since I'm paying the insurance. Why pay an insurance and in less than a year the phone had problems again that a way to get money back from their consumers. I am aggravated and mad because this phone was not free it cost me $1100 at the time.

Piece of $#*! $#*! company! $#*! y'all scamming $#*! $#*!es y'all lack empathy like a mother$#*!er you would think me being with y'all stupid $#*! for 3 years y'all would show some type of $#*!in professionalism

There cell service is the worst on the planet, bought a phone from them that never worked and canceled services in under 2 weeks after paying for the phone in full was billed 157.00 for a service that never worked even after there tech support couldn't fix the problem.

The layout is okay, for the most part.
The Chat customer service starts out fine, but then I was disconnected, had another person, they seemingly understood my questions, she quoted the same price at the first person i talked to, then i got disconnected, third person was a stright up b*tch and said that i was misquoted, not once but twice, how that's even possible is beyond me. I copied and pasted the conversation, she was still rude. Went to a fourth person that gave me the pricing plan information, then quoted a discount through my work which was what pushed us to AT&T from verizon. That was the kicker. Low and behold, after signing up, the discount was 9% different and NOT anywhere near the monthly price after discount that the online support said it would be.
Emailed customer support on this. I got handed off to someone else. That person, a snippy b*tch that said, "Oops, too bad."
WTF is that?
Going back to Verizon.

This is NOT the first time I have this frustration, instead, every time I talk to them, I have same frustration. They just transfer me to a random department each time after asking me the same questions again and again.

I sold my house on Oct. 30. I canceled my service on Oct. 29, however they will not cancel until Nov 20. They said because of billing. However the new owners work from home and would like to have ATT. They told me they can not have it until Nov. 20. This is crazy. I talked to 5 people and all told me the same thing. I would never use ATT again. They said they do not prorate I said ok I will pay just let the new owners hook up with you. They said cant do it. SO BEWARE

Had an "At Home Specialist" sell us on an AT&T plan. We purchased 2 new phones and a watch...We had an existing watch that I was getting put into my name and my wife purchased a new watch. This "At Home Specialist" got all 4 numbers assigned to the wrong devices. NO ONE could figure out how to fix it, the "At Home Specialist", his supposedly expert boss nor anyone in customer service. We returned the watch and for some reason they have the watch but are still charging us for it. NOT A SINGLE PERSON on AT&T's end was able to help us. - Avoid at all costs!

I call today explain I have no signals and my 5g not working. I told him I am heart patient if I need medical assistance my cell phone not work. He told me get the wifi. I asked him give me your Coperate office number he refuse to give me att Coperate office number. Shame on CEO.

Please be aware of AT&T's fraudulent practices. I paid my bill of $222.48 on December 2,2022. Another payment of $222.48 was taken out of my account on December 5,2022. DO NOT SCHEDULE A PAYMENT FOR A SPECIFIC DATE TO BE PAID BECAUSE WHEN YOU PAY IT BEFORE THE DUE DATE THEY WILL TAKE IT AGAIN AND YOU WILL HAVE TO WAIT UNTIL BOTH TRANSACTIONS ARE PROCESSED TO DISPUTE IT. Be very careful because AT&T does not care about double payments as it is a benefit for them.

I got fooled to switch from Metro to ATT.
I purchased 2 iPhone 13 from AT&T and my phone bill start looking like a car payment. They said I would only pay $5 a month per phone but the monthly bill was more than $300. After couple of months of using the iPhones 13, we realized we didn't like the IPhone and we went back to AT&T to get Samsung instead. We paid in full for the 2 iPhone 13 around $1400 and we gave the phones back to AT&T and we were told that the money will be applied to the Samsung we purchased. But they didn't told us that the credit would be applied for the 36 months contract so in order to end the AT&T account they requested us to pay in full for the Samsung phones as well. So we end up paying for 4 phones and we only got 2. I've had the worst experience with AT&T, too expensive and very shady way of doing business.

I have been with AT&T for over a year and I've been getting charged for fiber internet that wasn't available in my area. I called in October 18th and that is when I was told I was paying the same price for fiber and haven't been getting it. Juan P the rep I spoke to was supposed to credit my account for one month but failed to do so I called and got transferred 3 times and did not receive any assistance. The rep did not leave any notes but claimed to get the adjustment approved by his manager. AT&T is full of it they are overpriced and customer service is horrible!

I called Comcast; however, AT&T answered pretending to be Comcast. When I advised them of my technical issues, instead of helping me, they tried to cx my Comcast account and open me an AT&T account. They are worse than vultures. This is why I cx'd AT&T a long time ago.

I signed up for Plenti points - a rewards program -
At&t is one of the companies that gives points.
I called At&t they say that I will receive points with my monthly cell phone bill - on auto pay - that cost is about $170 per month.- I linked Plenti with my AT&T
I remembered the other day and checked with AT&T and they said no - I have to check Plenti for their
"Offers" and then pay AT&T's bill then can get the points. That was not what AT&T said in the beginning. So know I have to check Plenti each month for their offers and then pay my AT&T bill - which means I have to take off auto-pay. Life is just too busy to hassle with. So check again and again
Even if someone in a company's customer service
Says yes does not mean they are correct - but surprised it was AT&T... I left a lot of points on the table with their company's customer service misinformation.

AT&T is the worst Cell service I've ever had. My family switched about a year ago, with getting a trade out of our own phones for new Galaxy S21's. The first S21 they sent me was scratched on the screen and didn't latch on to ANY Type-C chargers that I have or the gas station had. Our agent said they'd replace it with a new one, all I had to do was go to the nearest AT&T store, but all the AT&T stores I went to claimed that and i quote, "thats not how this works". I had to contact the Agent, and he decided to send the new one himself. The new one came and the Galaxy s21 still didn't latch on to any Type C chargers. Worst Cell Service. Horrible customer service.

They sent me the wrong phone, when called to talk to the insurance about it the costumer service worker did not help and got defensive over the phone. The costumer service worker kept assuming things over the phone and calling me ma'am, which is transphobia, he never asked for my gender. They will not fix the mistake. Avoid AT&T costumer service and the insurance through AT&T, horrible service.

Wife and I recently shifted our cell providers from Verizon to ATT after being with Verizon for over 20 years. This store is deceitful and took advantage of us as customers. The day we bought our new phones my wife's trade in was seen by the store staff Joshua and Tony and Tank the store reps that where there was some damage to her backing on her phone for trade in they said no problem 800.00 trade in value for the damage and 1000.00 for full condition of phone. So my wife and I said okay we went with the iPhone 14 Pro with the mindset and understanding with the promotion it would be 800.00 off retail price of phone. So moving forward last night went in and they only gave us 350.00 trade in value saying the promotion was over and only available to give back 350.00 after 3 plus hours on phone with corporate sales and service turns out that the promotion is still valid and they lied and were deceitful to us as honest customers. Stay away from this store it is very depressing that they had taken advantage of my wife and I. When I asked for the trade in phone back they refused to give it back I was trying to hold it until an answer came back from corporate. Stay away from coliseum stores in hampton VA.

Paying the amount of money that we do and getting terrible service in return is ridiculous. When calling customer service about my concerns, they basically told me there was nothing I could do other than sign up for auto pay. Who in their right minds these days can sign up for auto pay for over $430 a month bill? That's trapping us even more and making it their way even more. Not to mention there was no help or resolution on the better service. It's not just my phone it's the service coverage in general. I know when my phone says 5G and all bars, that I have no service. I know when I go into certain parts of my home that I'm going to have bad service. I know when I go into certain parts of the city, I have no service and my phone is virtually useless. If it wasn't for my connecting to WIFI calling from my home internet, I wouldn't be able to have clear calls! This is ridiculous that they trap us! I work from home my phone is needed.

I dealt with at&t for 12 years. I had a universal account with them when they joined Directv and the 2 communication companies could not talk to each other even thought they charged on the same bill. After years of being told one company was charging more per bill aginnd playing the blame game on each other, I got tired if the fight of getting charged more month after month. I got rid of dirctv in 2021. And dealt with At&t only to find my bill still going up monthly by $20 on a single line and after appox. 150 hours of hours phone calls to both companies overl 12 years, got rid of both At&f and Direct