AT&T

Used this service since nokia back in the day of 2001. Worked in France, Guatemala, and all across western USA and southern USA in the mountains too. For three telephone lines it is about $250 to $300 for unlimited data texts etc. you have to call for international rates and international calling it is $10/ day as of aug 2022 or $100 unlimited. Your telephone is your LIFELINE to your family and friends and business if you get stranded overseas in a foreign country or you can locate the consultants for return to the USA probably at your expense. I recommend the ATT tower signals in the USA. The phone is a separate expense. It offers a phone insurance called Assurance to replace your phone if it breaks I think it's $100 per month like car insurance.

Our internet speed is at 0.14 and we have been calling for 3 days. 3 technicians, $100 modem we did not need and no way to upgrade on our system. Foreigners who do not speak English enough to even give a prepaid LABEL to get money for the Modem back. DO NOT USE THIS COMPANY. Selling 5G where you can't even get it in the Area you live! We should be filling A Class Action Lawsuit for Fraud! They take $55 a month and 2 people can't even look at email at the same time. I want to know how to SUE them for Fraud.

Honestly I don't understand how so many people have bad experiences with the customer service. I wasn't sure about my current service provider (metro) and I spoke with someone (I believe the name was kiera) and they convinced me to switch! I've heard good things about the data plans but heard about bad customer service. But my experience was great!

If you cancel they refuse to give any documentation stating service was cancelled. I was told by the useless idiot on the phone they can only send sms to a valid att number, but since I cancelled my service I no longer have an valid att number to send the cancellation verification to. WTF, this is asinine, they have no problem mailing and emailing documents to you to get your money, but when you want documentation to CYA that's not possible.

Nothing but Lies and headaches. NEVER EVER AGAIN. I will send smoke signals before considering them ever. Started with Billing issues, over-charges, promises and lies. $99 plan become $168/mo and then the promo - trade your phone for $800 credit. Was billed every month for new device I did not need but accepted because of promo.
Assured 3 times it would drop off and was given a $220 credit for a NEW Iphone 10X. Assured the $800 is coming. Got billed again to be told I needed to upgrade and its too late- $220 is what I get and I had someone who offered me $500 cash for it, and I told her I can get $800 from At&T.
This was the last straw. They already lost a 12 year direct TV customer for which they will never see me again for TV service also. My other phone was fully paid for.
MARK MY WORD- DO NOT TRUST THEM... They are smooth talking, false compassionate con-artists and need to be investigated for their many illegal practices!

If there was ever a complaint was needed this one is there was a man showed up at my home and lied and said he was a manager but he wasn't, and I don't know what his problem was but if u sdont own att or have stock in it, why do u care so much about making money for this company, and im sorry to say he was black and its do sad how we do each other for these companies. You are not making no more money than what they gonna pay you and you just look so pathetic. But u gone realize once they get rid of you don't be trying to lady out and then go and say what a bad company they are its you that making the company bad. People like you and the behavior when they give sad to say blacks a position they get ignorant and just backwards. Please stop taking position because they tell you to so this yo your people, because you gone look up and its gone be you.

This company does not follow there companies own policy there insurance company claims to be at&t however they are there own branch and do not follow there own company policy the double R's as of this day I have spent the last 5 days on the phone with their customer service department and still have got nothing resolved but all they can do is offer me a second line forcing me to pay for two lines these people are crooks do not support this this company if you are looking for a honest phone company and one that honors their customers go to Verizon you'll get better phone service customer service all around satisfaction

I was very pleased with the outstanding service I received from the Manager (Daniel) there at AT&T. He was polite, friendly, helpful and very ademit with his work skills. He was attentive
And kind with helping me in getting me whatever I needed to start up service with AT&T. I was extremely satisfied with the atmosphere and warmth he brought there. I was also super happy knowing that AT&T was going to be the right choice for me and family. Thank you Daniel For your hard work and efforts! You did great Thank you!

Called to have internet set up. An hour later I was done & had been told my internet modem would be delivered in 2 days time. On the 3rd & 4th day I was told the modem would be delivered that day. The 5th day I canceled service to go with another provider & the modem showed up in the mail. After figuring out my complex only deals with AT&T as a provider I called again to have the service set up, letting them know I had a modem & didn't need a new one sent. After several reminders & being told My request was understood AT&T continued to send another modem despite my request. The person who was supposed to come set up the modem also didn't show up until 2 hours later. After having the internet set up I did not get the mbps I was promised. They charged me a fee for a service on a specific date & failed to provide the service I paid for or do it remotely close to the date promised.

The worker Kayla told me the flip phone was free, that all I had to pay was the tax, which was 100.00. The next time I went in, my bill went way up. She never told me the phone was 1000. Dollars. She also up graded my service, which I did not ask for. Everybody gave me the runaround. I will be looking for new service carriers. I call it taking advantage of the eldery, as I am 63. I am on a fixed income, and I never would have bought a 1000 dollar phone. A worker took my complaint, told me the manager would call. Never did. I'm hopping mad

I have had AT&T turnkey cable, internet & phone service for decades. As long as everything was working ok, I had few complaints. But their customer support is abysmal. Worse than that. Every single call takes more than an hour, the employees never know anything other than how to follow a script to verify what you already know - things are NOT WORKING. Then they send you old recycled equipment that doesn't work, and that's another hour-plus before you can convince another untrained staff member that they need to authorize you to return that equipment. You do that, and the new equipment arrives days later, and that is also not functional. I used to manage a customer support group for website software, and I'm blown away by the exceptionally poor quality of their staff & their equipment. It's not the employees' fault - there's just no investment by AT&T in providing customers with any reasonable kind of resources if all goes wrong. I'm tossing everything, am willing to pay any price, and cannot wait to see my last-ever AT&T bill.

They just stress you out and rip you off they refunded and payment I never asked for them they refunded to a card I don't have wrong on their end and I had to go through my whole bank to get it disputed their just stressful and headache and they don't really try to help they just half $#*! their job it's so sad

I called AT&T and complained about my bill and although I did get a bill for $106 the other day the girl I spoke with claims that she deleted the balance. I was very surprised that she deleted it but they did try to charge me and were probably hoping I wouldn't complain about a $106 bill for service that was never activated. I almost just paid it because I had this bad feeling that the entire process was going to raise my blood pressure and ruin my week but glad I did call.

Long story short, went from 20gig of Hotspot,which allowed me to cast to my TV nearly all month, to 40gig which I get about 3 days out of.someone explain this to me? More gig, less services.MORE MONEY for what!?!? There's a "Hotspot" waiting for u all! 1 str ONLY because I HAD to...

Been dealing with AT&T for over 2 months. Tried to split a number away from this account, and they have gone nutso. One of our former employees wanted to keep his number so we asked AT&T to split that number away from our business. The physical store had us call 611.611 is giving us a huge runaround. They disconnected our access to our phones and sent the huge entire bill to the former employer and gave him access to all of our phones. HUGE CLUSTER! GRRR Maybe it is that AT&T outsources its customer service. At some point, they need to recognize that this is not working and is contributing to their low ratings.

Let me start by saying I have 15yrs of customer service. I just got off the phone with AT&T over a $2 dispute. I was on hold for 1hr 17min ( yes that serious) my service was off and I needed it. Problem is no one is on the same page or has the same information and it's frustrating. 2ndly If your service is off they keep saying we will send you a link well that's POINTLESS because your service is off and can't access your account. I kindly spoke to a supervisor and made some suggestions. I will be switching services.

It is incredible HOW these idiots stay in business. Absolutely horrendous customer service. The worst of any business anywhere. ALL my services have been with these inbred d*ck s*ckers for over 15 years. My internet service has been in and out 30 plus times. They keep sending dumb*cks to repair it only for it not to work next week. Directv stream service is a nightmare. It works when to wants to and its not very often. I have had a bad TV unit for months and they have not will not replace it. I am on hold for customer service for hours at a time. I have honestly spent a total of 40 hours on hold with these c*ck s*ckers. DO YOURSELF A FAVOR get another service. STAY AWAY FROM AT&T.

Long story short, I switched wireless service to AT&T with hope (and promise) of lowering my wireless bill by bundling AT&T internet (which I already had). The sales rep quoted me a price which was inclusive of a new phone however my bill is 30% higher than quoted. I've spent hours on the phone with AT&T and their solution is for me to get a cheaper plan with less data or pay for a more expensive plan which makes no sense. It isn't my fault their sales rep quoted incorrectly, but they seem to hold me (THE CUSTOMER) accountable for his mistake. Do yourself a favor and stay as far away from AT&T as you possibly can. Their wireless service is inadequate as well, so now I'm paying more for worse service.