AT&T

This co. By far is the greediest company I'v e ever delt with! Their offical wireless site, reviews-. 800k visits and 200k likes? That tells you 3/4 of their visits where complaints! They want your money and that's priority #1!

I'm not sure if AT&T is part of this crap or not? I have been a AT&T customer for over 15 years when I call about the 20 calls I get a day from scammers, all I seem to accomplish is ZERO. I would think a large company like AT&T would be able to stop scam calls from people trying to steal information from us. I have called for well over 2 years asking for some kind of help from AT&T with nothing but bull$#*! from customer service. I paid extra money to block scam calls, that did nothing. When I call and speak to a person, witch is difficult, I explain that I realize they are just doing their job so I just want to find out how to stop these scam calls.

8/13/2023
The AT&T technician was supposed to come today from noon to 4h00 PM. He never arrived.
He called me in the morning twice for having an opening and I declined not to change the appointment changed for earlier. We agreed for 4h00 PM. He never showed up and I was on the phone glued from 3h30 PM to 6h00 PM with different supervisors all promised that he will still come today. Ruined my day! Now is scheduled for tomorrow same time. $#*!!
All my complex moved with Comcast. Both belong to the same category of $#*!.

1 year ago I switched to AT&T from Verizon. AT&T failed to port my number and notify Verizon to disconnect my old phone with Verizon and was getting charged $65 a month for a phone I didn't use/have. Overall AT&T couldn't even refund half my money back being a customer of theirs…I will never refer or have anything good to say about this company. Will for sure be switching

I am pleased to report that after more than 15 years I have canceled both Directv and AT&T wireless in the last 3 weeks. True to form, during my call, the AT&T retention agent lowered my monthly charge from$78 to $65 to $55. After I convinced him that T-Mobile was 2x to 5x faster and cheaper ($50), he did me the favor of cancelling my wireless even though I was a couple of days into my new month. Well, guess what? I got my bill and AT&T charged me $78 for the two days. I am so pleased to have AT&T in the rearview mirror.

I must have spoken with 6 customer service reps and 4 supervisors. I was given a ticket number after that 3rd call and the following 7 calls were due to a combination of regular customer service people and supervisors' interactions. They had to all be reading from the same script because they each ask the same questions. What good is the ticket number they gave me? The last supervisor assured me, "I will call you back in 15 minutes", and never got a callback. My ticket was supposedly escalated to a supervisor in IT. I had a connectivity issue. Then I spoke to three more people and decided this is going nowhere. I mean I knew it was going nowhere but I tried my best to stick with ATT. My problem morphed into some issue I never complained about. What a joke! ATT = ignorance...and I don't need to be dealing with ignorance.

So I have been a customer for many years and a couple of months ago I purchased a hot spot from at&t and told the do not add anything like insurance to my bill well I have been charged for 3 months of insurance and they refuse to credit me.

I've been an ATT customer for 50 years. But over the past few years poor customer service has prompted me to drop their internet service, landline service and two months ago, their mobile phone service. On the latter, I had a credit of over $80 that they never gave back to me. I called, chatted, messaged via FB and even tried emailing corporate execs, but never could get an answer. Finally, I complained to the BBB and was contacted by a rep with a heavy foreign accent who told me I would be receiving my refund in 6-8 weeks. Well, yesterday I got it---in the form of a Debit Mastercard! WTF!@! Not even VISA that I can use with most businesses. I had to go thru the trouble of going to a 3rd party website, registering with my personal information just to request a check to be mailed---which I should receive in about 2 more weeks. What happened to the great company. They are not even third-rate anymore. I will never go back.

Now that they are a big company. They don't care for people. Their customer service is horrible. It is almost impossible to resolve an issue on the first call.

I have been an AT&T customer for years. I received an e-mail back in February saying that I could get high speed internet for the same price I was paying, Obviously, I thought that this was a deal and signed up. Due to personal reasons, I was not able to have someone come out to my house until the middle of March to install the new service. I just now receive my first bill and it was $30 more than what it was supposed to be. I called and stayed on hold for hours and then received a call back, just to be notified that because I did not "click the box that said I wanted the discount" when I was in fact signing up for the discounted price, I could not receive it. Not only will I be looking for another service ASAP, I will never recommend AT&T to anyone.

It was an easy task as a Port-In from Lycamobile to AT&T Prepaid for my wife's number. They screwed up big time even when they knew that the number has an area code different from the Zipcode (excuse given that it has a different market area so they can't port in) but they charged us $326.xx for one year 16 GB plan on the wrong temporary number. Customer care Representative - Kei (Keah) promised to call us back at 8:30 am on 3-8 and never did. Now, I have to deal with AT&T prepaid service to revert the charges and get the port in fix. Reviews don't lie. They just don't hire the right people to fix the problem! 20 min job wasn't even completed in 1 hour and 20 mins.

I spent over 3 hours trying to fix internet and cable service with att.
Im thinking about leaving att can't get no internet wi fi and cable on my tv.
I paid 167 for internet wifi and 149 for direct tv stream both theough att and no one could connect my services after three hours of trying to enter my password.
Now i have wait 24 hours to have inernet and cable on my tv.
Att is not what they say they are

I received two $50 gift cards via snail mail. Albeit this does not cover the amount charged, I will gladly take it for the headache of dealing with brainless customer service reps with thick accents.

I've been an AT&T customer for 11 years due to Covid lost my job for three months fell behind they sent me an email to offer 50% off my bill and then reneged and said they never sent it a month later sent the same email again offered me 50% off and denied sending it now they're calling me with collections taking the shut off my service. I treated about the experience and they were quick to reply because I was on social media but now 24 hours later no one has responded back but I still get automated calls from AT&T threatening to shut off my service. They don't care about their customers they don't care about how long you've been with them and apparently they don't care what happened during Covid. I would never ever ever recommend AT&T again to anyone

They are scam artist and charge triple payments out of your account. I was lied to about the bundling both direct tv, internet and phone service would save me money. I was told I would get a 200.00 dollar visa gift card, never received it. I canceled my service and was told by the agent to return the phones. I return the phones and now I am charged triple of what the phones were worth. They said they have no record of phones received or that a payment was made. I called customer service and got transferred 4 times to fix the problem. I have a bank statement and a receipt that the phones were returned and they were overcharge my account. They were rude over the phone and treated me like I don't manner. The sales associates are down right rude as well. Next month I am canceling direct tv and internet. I will not go back to this company again. They even threatened me to turn me over to a collection company. I will tell my friends and family not to do business with AT&T.

ATT screw me up! I have to use ATT wifi because my apt corporate with them, once I applied my WiFi, this sale lady recommended me to switch my phone carrier to ATT as well, everything sounds fantastic from that lady's AD. Okay! I decided to switch and it's my nightmare got started. Phone server was not working for 3 days and ATT couldn't fix it so I decided to move back to my previous carrier. This 3 days ATT charged me $110. I called and explained the situation, they told me, okay they will remove the bill for me. However they sent this $110 to debit corrector to $#*! yo my history web credit score. I called at least 5+ times, went to retails store 5+ times and even sent email to CEO. No responds. What a scam, I haven't never been treated or sent bill to debit corrector in my life. I hope someone in ATT can see my review and help me to solve the issue

My mother called to see about a issue with her father's bill because he is old and hard of hearing!. She kept calling! Calling! Calling! To see if someone could help her out with the issue and every single time she got hung up on! Repeatedly. She sat there for about 8! F**** hours trying to get help all the way till F***** 12am! Through 7Pm just to find one little bill. That would be so easy to find but NN oOoOO! They had to keep asking for a F***** password that we never got and a BILLLLL! We never received at all
So they are all a bunch of F***** as****holes!

I am firing them after I get my issue resolved and will not only ever do business with them again, but will also make it my life's mission to tell everyone to stay away from this garbage company. What happened is that I was late on my bill. They turned off my phone IN THE MIDDLE OF THE DAY while my wife was out and about in a snow storm! When I tried to contact customer service to talk to them, THEY TOOK ALL THOSE OPTIONS AWAY since I'm a "loser" that's late on his bills. Literally, no option for online chat (since I can't even try and call them), and then when I tried to call them from my VOIP app on my phone using home wifi, they somehow recognized my phone is associated with my ATT account so they only gave me 1 option which is to pay, no questions asked no other options. AND, this is a small business account, so I'd assume these idiots would not treat business people that way. This really reminds me of how I'm treated by airport companies and gov't institutions.