AT&TReviews 2,457

Manager answered all my questions even when I thought I was being annoying he was w a smile not bothered at all. He looked concerned and wanted to help. He fixed my problem and helped me lower my bill. He needs to be promoted to something higher than manager

I went for internet and cable and I was never given information regarding a "contract", after 5 days no internet, I call to cancel services and for 4 days of cable I was charge over $400 to cancel "contract", manager by the name of Christopher basically was you pay or you pay, despite their bad service.

This is the THIRD TIME in 1 year that my internet has gone down for an extended period of time. AT&T IS A HORRIBLE service with even worse customer support who does NOT CARE about their customers whatsoever. They refuse to reimburse you despite not being able to even use their junk service due to junk equipment or whatever other issue. I WORK FROM HOME, YOU GUYS ARE TAKING MONEY FROM MY POCKETS. I AM UNABLE TO WORK. This is so unacceptable.

Haley, was very professional & understanding she made me change my mind about staying with AT&T she was patient stay on the phone with me for over an hour until the issue got resolved. Only if customer service was like Haley I believe it would be less stress in the world.

I spent two hours on the phone with AT&T representatives, today. They could not understand me, and I could not understand them.

I was approached be a representative in bjs, he asked me about my bill and he said he can cut it down if I switch to AT&T, I was paying t-mobile $210 for 4 lines 2 phones and he said with first response discount I would be paying $115 for 4 lines $160 with 2 phones, I take his advice and got starting following months I was slap with $600 in charges, taxes and fees, one line was $162.45, after the first month, I really tried to make sense of why but it can't never add up, I promise my self after I'm finish paying off this 2 phone I'm closing this account in these time it's not fair to no one, so I put my experience here to inform everyone. Be careful

They just stress you out and rip you off they refunded and payment I never asked for them they refunded to a card I don't have wrong on their end and I had to go through my whole bank to get it disputed their just stressful and headache and they don't really try to help they just half $#*! their job it's so sad

I have had my worsest experience with ATnT service. We called them 5 times for a wireless home service. Everytime they provided us with a pass code, account number and asked for personal details like SSN and never came to install the internet at home. Upon calling them they told us they never registered our appointment. I have never seen such an irresponsible company like AT&T providing nothing.

I switched to AT&T due to the good deals and our local store seemed like a good place to go. The local store was good, people were helpful and seemed like they wanted to resolve problems. The problems started with the first bill, it was not what the store quoted and after numerous calls to them were told the plan we were enrolled in did not exist. Went back to the store and they called and had a fight with them and told us everything would be fixed. 5 months later, nothing is fixed.

We did not get agreed upon rate and then we were told to return our old phones for $1600 reimbursement. Call constantly and they say they do not have phones. I got signed receipts from UPS with their employee signing for the packages and sent that to them, no response.

My next step is BBB and hoping they can put some fear into them. They are unresponsive, have no follow up and really do not care about their customers. Stay away!

Still calling and still no call back. I am starting to believe this phone return is a scam, you send in the phones and they sell them elsewhere. Why is this being allowed to continue?

Probably the largest floating piece of flotilla and the bucket! My recent speed test was 0.16 download speed. 0.17 upload speed. And I paid almost $100 a month for AT&t business cell phone! What a joke! Biggest fraud in america! Their customer service is located in a country outside of america!

Found out that AT&T are running scam on their customers.

The support not allowed to help you get a refund in any kind.

Extra fees will show on your bill.

Hidden fees if you find out the scam and decided to cancel.

Its unbelievably slow. Like, comically slow. If you click on ANYTHING, just walk away from your phone for at least a minute to let it load. The app crashes all the time, if you have to switch to another app or lock your phone, it will crash and have to reload to the main menu. The search bar sucks, its way too complicated to find anything because of too many categories and sections. Awful. Btw, att does this $#*! where your plan goes up by $10 every year. So its advertised at first as $55, then it goes to $65 and so on until you finally just change your service provider.

I HAVE BEEN TRYING TO FILE A CLAIM FOR MY PHONE FOR OVER A MONTH, NOBODY SEEMS TO BE ABLE TO HELP AT ALL, STORE TELLS ME TO CALL THE CLAIM NUMBER, I CALL AND THEY TELL ME THE STORE SHOULD BE ABLE TO HELP ME, THEY KEEP PUSHING THE BALL AT EACH OTHER AND CANT FILE THE $#*!ING CLAIM TO REPLACE MY PHONE, THIS IS THE WORST COMPANY EVER. I WISH AI HAD NEVER SWITCH MY PREVIOUS PROVIDER, T-MOBILE WAS GREAT AND EXCELENT COMPARED TO THIS PIECE OF S$&@* OF COMPANY.

I switched to AT&T because I thought customer service was bad at Cricket. Boy,was I mistaken! First when you call them, they ask you several questions like what's your phone number. I mean they are a phone company! They can't see the number I'm calling from? Then after I tell the person that speaks poor English,I don't have the right department! So I'm on hold while they connect me to yet another number. I tell this department my concern. If you have a business account & you wish to talk about a credit there's yet another number to talk to! So I'm on hold again while they switch me. By this time it's 7 pm & they are closed! And this is like the 5th time I've tried to take care of this. It's absolutely ridiculous! I wouldn't recommend using this company at all! Evidently you have gotten so big & so rich,customers don't even matter to you!

When you call AT&T you're sent overseas in the customer service does not know what's happening in the states. They scheduled a maintenance on my internet from 8:00 to 12:00, no one showed up and no explanation. Call ATT customer service and they had no idea what I was talking about and didn't care they're response was they'll get to it when they get to it. By sure luck looking around for a United States customer service for AT&T, I found out that our street and several streets around us had outages, so scheduling a service call was the wrong thing to do and no one informed anyone that it was an outage that affected everyone. We we need to get back the way it used to be your call customer service they're in the states and they know what the problem is, outsourcing it to overseas is the wrong way to do it because they don't have the right information to help the customers. We need to get back to customer service and not the almighty dollar that AT&T saves by doing this. AT&T should have one customer number not a half a dozen because you don't even know what number you're calling and it's very confusing.

I am very upset with the service that I have received from AT&T started the service in October and been having problems with the service. Every sense sales rep lied about all the promotion and all the deals that I would get got my bill and it was something totally different and every time you call about the service they tell you to do this tell you to do that found on being deactivated twice had to go into the store for them to reactivate it. The service is just no good and I would like to speak to the CEO the manager someone who is in control of this company because I am very disappointed something needs to be done. This is how I make my money through my phone and I have been missing work every sense off and on because of the service can't pick up a signal.

I received an offer yesterday that was amazing! During the transaction we lost connection so I decided star today with another agent. She change the promotion and transfer me with his supervisor KAREN. SHE IS THE WORST! She closed my chat and do not gave my any explication.